![SoluCX]({"thumbnails":[{"url":"https://i.ytimg.com/vi/P8SUOrJdKdk/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLD0_K4KpUbVbEkOkTpF9ysxd0m_PQ","width":168,"height":94},{"url":"https://i.ytimg.com/vi/P8SUOrJdKdk/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLBw7kYJk7AzV9cDJTLR1thJQk1UCg","width":196,"height":110},{"url":"https://i.ytimg.com/vi/P8SUOrJdKdk/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLBDNn4jWyE4LrVenp4JgiTywWQ-hw","width":246,"height":138},{"url":"https://i.ytimg.com/vi/P8SUOrJdKdk/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLBFwyN65FPLEDtaO7dbPtwJjGtwLA","width":336,"height":188},{"url":"https://i.ytimg.com/vi_webp/P8SUOrJdKdk/maxresdefault.webp","width":1920,"height":1080}]})
Transcripts of SoluCX - 32 Videos
32 videos•27.7K views•30.4K words•Avg 865 views per video•Avg 951 words per transcript•Avg 8 words per title
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About SoluCX Transcripts
Browse and read full transcripts from SoluCX's videos. We've transcribed 32 videos with a total of 30.4K words. Perfect for studying, referencing, or catching up on content you might have missed.
![Carolina Trancucci - CX Experts Podcast #09]({"thumbnails":[{"url":"https://i.ytimg.com/vi/boVsgNAjVFE/hqdefault.jpg?sqp=-oaymwEmCKgBEF5IWvKriqkDGQgBFQAAiEIYAdgBAeIBCggYEAIYBjgBQAE=&rs=AOn4CLCold2sSfhJAfC-rplpgkvqvLfI2A","width":168,"height":94},{"url":"https://i.ytimg.com/vi/boVsgNAjVFE/hqdefault.jpg?sqp=-oaymwEmCMQBEG5IWvKriqkDGQgBFQAAiEIYAdgBAeIBCggYEAIYBjgBQAE=&rs=AOn4CLDG7lxrwr3FikgxFQSn7TNmbFKRzw","width":196,"height":110},{"url":"https://i.ytimg.com/vi/boVsgNAjVFE/hqdefault.jpg?sqp=-oaymwEnCPYBEIoBSFryq4qpAxkIARUAAIhCGAHYAQHiAQoIGBACGAY4AUAB&rs=AOn4CLDV1r9QIiB0FWHv_j2gwQANoH26qA","width":246,"height":138},{"url":"https://i.ytimg.com/vi/boVsgNAjVFE/hqdefault.jpg?sqp=-oaymwEnCNACELwBSFryq4qpAxkIARUAAIhCGAHYAQHiAQoIGBACGAY4AUAB&rs=AOn4CLAqTVkQILTKVGt_gcoyMtFQjSTgbQ","width":336,"height":188},{"url":"https://i.ytimg.com/vi/boVsgNAjVFE/maxresdefault.jpg","width":1920,"height":1080}]})
![Seguros Unimed | Case de Sucesso em CX SoluCX]({"thumbnails":[{"url":"https://i.ytimg.com/vi/8us8ovToErI/hqdefault.jpg?sqp=-oaymwEmCKgBEF5IWvKriqkDGQgBFQAAiEIYAdgBAeIBCggYEAIYBjgBQAE=&rs=AOn4CLAoZBaemnmaS3K3oN95DDjxgjSapQ","width":168,"height":94},{"url":"https://i.ytimg.com/vi/8us8ovToErI/hqdefault.jpg?sqp=-oaymwEmCMQBEG5IWvKriqkDGQgBFQAAiEIYAdgBAeIBCggYEAIYBjgBQAE=&rs=AOn4CLDztKv2TYyYS9VOYKo_GxujCXUz-A","width":196,"height":110},{"url":"https://i.ytimg.com/vi/8us8ovToErI/hqdefault.jpg?sqp=-oaymwEnCPYBEIoBSFryq4qpAxkIARUAAIhCGAHYAQHiAQoIGBACGAY4AUAB&rs=AOn4CLDQz6MqL6IJiyUQzqurrk-htCNAhw","width":246,"height":138},{"url":"https://i.ytimg.com/vi/8us8ovToErI/hqdefault.jpg?sqp=-oaymwEnCNACELwBSFryq4qpAxkIARUAAIhCGAHYAQHiAQoIGBACGAY4AUAB&rs=AOn4CLCR1C7vYHjREuzLd8MQUqbRsC-cpA","width":336,"height":188},{"url":"https://i.ytimg.com/vi/8us8ovToErI/maxresdefault.jpg","width":1920,"height":1080}]})
![PRO01A003 - O que é Jornada, Agrupamento e Hierarquia]({"thumbnails":[{"url":"https://i.ytimg.com/vi/i5XOco8kAI0/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLCSXM6Rm36EX00vx3NNxvIOv94XKQ","width":168,"height":94},{"url":"https://i.ytimg.com/vi/i5XOco8kAI0/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLCXLyevUhn4XkMHUQzKKGzl6tnSUA","width":196,"height":110},{"url":"https://i.ytimg.com/vi/i5XOco8kAI0/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLC2mydPjjDkdk74FQQEzHPV5xKrfA","width":246,"height":138},{"url":"https://i.ytimg.com/vi/i5XOco8kAI0/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLCojrR6OxwgZ6BGHe3_IOk3IIYsCw","width":336,"height":188},{"url":"https://i.ytimg.com/vi/i5XOco8kAI0/maxresdefault.jpg","width":1920,"height":1080}]})
![PRO01A004 - Como funciona a Jornada, Agrupamento e Hierarquia]({"thumbnails":[{"url":"https://i.ytimg.com/vi/afb3CNwm5II/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLArViOM00SXVfGg1MvP2Y2OwA5Jsg","width":168,"height":94},{"url":"https://i.ytimg.com/vi/afb3CNwm5II/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLBTXzPIAfDjVx1Fm5MLycgSoPGjnQ","width":196,"height":110},{"url":"https://i.ytimg.com/vi/afb3CNwm5II/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLDVNf9jY-K_yS8y2s3TfS0yGnjUpw","width":246,"height":138},{"url":"https://i.ytimg.com/vi/afb3CNwm5II/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLC5kwaAbXVBl9digrQN-sTib0etXA","width":336,"height":188},{"url":"https://i.ytimg.com/vi_webp/afb3CNwm5II/maxresdefault.webp","width":1920,"height":1080}]})
![PRO01S001 - Como configurar uma hierarquia?]({"thumbnails":[{"url":"https://i.ytimg.com/vi/PicuI5IFXVs/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLB-pRobMLTITN348lZeq3_nEPotzw","width":168,"height":94},{"url":"https://i.ytimg.com/vi/PicuI5IFXVs/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLAwyL14O_BQGjhV76Z2zxaIumXxiQ","width":196,"height":110},{"url":"https://i.ytimg.com/vi/PicuI5IFXVs/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLDKo5WhmDJeDMKGrzJrHCJW73jrXQ","width":246,"height":138},{"url":"https://i.ytimg.com/vi/PicuI5IFXVs/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLB89GUlRElFXX_aS3SOXttnTPJEQQ","width":336,"height":188}]})
![PRO01S002 - Como criar, excluir ou desativar unidades?]({"thumbnails":[{"url":"https://i.ytimg.com/vi/QsIKtm4gUPs/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLDi5ydLFVbNp7kZ_WCFe55xJGHuJw","width":168,"height":94},{"url":"https://i.ytimg.com/vi/QsIKtm4gUPs/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLA5lpUaJEZFQOZSjLgEDQe5ikp_MQ","width":196,"height":110},{"url":"https://i.ytimg.com/vi/QsIKtm4gUPs/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLBsTIuT1gCzIPggWjvB4w4R6b7_pg","width":246,"height":138},{"url":"https://i.ytimg.com/vi/QsIKtm4gUPs/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLDdX7GcUoaGNTnX9gwotnIY-sFfog","width":336,"height":188}]})
![PRO01S003 - Como configurar um agrupamento?]({"thumbnails":[{"url":"https://i.ytimg.com/vi/jAdkp6DbDEI/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLA-2uUicNSYNy0r_-2GgJEIyhcgow","width":168,"height":94},{"url":"https://i.ytimg.com/vi/jAdkp6DbDEI/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLBz8aAmkrcE1mzfNKtljwJ_AcIglw","width":196,"height":110},{"url":"https://i.ytimg.com/vi/jAdkp6DbDEI/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLDNZ6CVC9z0o8CiGzJBD8_m6ZXOYw","width":246,"height":138},{"url":"https://i.ytimg.com/vi/jAdkp6DbDEI/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLAlFnDBLbSRDPyODDoI0_VDhNl8sQ","width":336,"height":188}]})
![CCX01B002 - O que é CX?]({"thumbnails":[{"url":"https://i.ytimg.com/vi/RZAMAe6FXos/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLARNVAORrmyKY7z4X-5LX4-BHTxww","width":168,"height":94},{"url":"https://i.ytimg.com/vi/RZAMAe6FXos/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLC0rsx9phoPrmX67gUWnBNCbWjY2Q","width":196,"height":110},{"url":"https://i.ytimg.com/vi/RZAMAe6FXos/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLCMGIjm_qNQw9Zg-VC_fS2Vq35McA","width":246,"height":138},{"url":"https://i.ytimg.com/vi/RZAMAe6FXos/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLDnbI4RXG13WmnX5ypcYMVql1iB4Q","width":336,"height":188}]})
![CCX01B003 - Quais são os frameworks de CX?]({"thumbnails":[{"url":"https://i.ytimg.com/vi/8knSUnr-ndU/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLDbEFwPAxB4A9ubmo3VtNB0kipAKQ","width":168,"height":94},{"url":"https://i.ytimg.com/vi/8knSUnr-ndU/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLCEwyA2F6u1DlKMCDBR5ULibUvmTg","width":196,"height":110},{"url":"https://i.ytimg.com/vi/8knSUnr-ndU/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLDjblPybFuOZE6u7hDl5UD4qI9vig","width":246,"height":138},{"url":"https://i.ytimg.com/vi/8knSUnr-ndU/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLCh4ARfo82U721RbYcf1Bmp0I-xcA","width":336,"height":188}]})
![CCX01B004 - Competência 1 do CX - Customer Insights e Compreensão do Cliente]({"thumbnails":[{"url":"https://i.ytimg.com/vi/AigLv4u7MpI/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLC6l4qFePkcwDBt8fVJPWWqAwQOUA","width":168,"height":94},{"url":"https://i.ytimg.com/vi/AigLv4u7MpI/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLAyGsMyM4oB_YPiYy5kLTryPfAEoQ","width":196,"height":110},{"url":"https://i.ytimg.com/vi/AigLv4u7MpI/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLCD5FKxCvb7SvI289WjasBTyR9vVQ","width":246,"height":138},{"url":"https://i.ytimg.com/vi/AigLv4u7MpI/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLBwZ2l974-cnHD2YeZxP9_GOyoX0g","width":336,"height":188}]})
![CCX01B005 - Competência 2 do CX - Customer Experience e Estratégia]({"thumbnails":[{"url":"https://i.ytimg.com/vi/lOB3XqJIftI/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLDCp_BxfPMuO-t6p8LYA-1AqK79yQ","width":168,"height":94},{"url":"https://i.ytimg.com/vi/lOB3XqJIftI/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLApSa3_OQRMU1yqw3YkCZ-B1pV10A","width":196,"height":110},{"url":"https://i.ytimg.com/vi/lOB3XqJIftI/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLB7hKyfJC5-1EQ2KcOB9dX_GJ0Msw","width":246,"height":138},{"url":"https://i.ytimg.com/vi/lOB3XqJIftI/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLAQcGQCeXnvcF37aMAFc6KB8k37vg","width":336,"height":188}]})
![CCX01B006 - Competência 3 do CX - Métrica, Medição e ROI]({"thumbnails":[{"url":"https://i.ytimg.com/vi/QEh9Sqooqf0/hqdefault.jpg?sqp=-oaymwEoCKgBEF5IWvKriqkDGwgBFQAAiEIYAdgBAeIBDAgcEAIYBiABOAFAAQ==&rs=AOn4CLD29hRMTHOai4-KPkQDImXMlsUCSQ","width":168,"height":94},{"url":"https://i.ytimg.com/vi/QEh9Sqooqf0/hqdefault.jpg?sqp=-oaymwEoCMQBEG5IWvKriqkDGwgBFQAAiEIYAdgBAeIBDAgcEAIYBiABOAFAAQ==&rs=AOn4CLARkU_ZB4VIR_GylPbnqFesOcAKKQ","width":196,"height":110},{"url":"https://i.ytimg.com/vi/QEh9Sqooqf0/hqdefault.jpg?sqp=-oaymwEpCPYBEIoBSFryq4qpAxsIARUAAIhCGAHYAQHiAQwIHBACGAYgATgBQAE=&rs=AOn4CLAJmPr4ndyixHNhp1bRyb3GHGr-rQ","width":246,"height":138},{"url":"https://i.ytimg.com/vi/QEh9Sqooqf0/hqdefault.jpg?sqp=-oaymwEpCNACELwBSFryq4qpAxsIARUAAIhCGAHYAQHiAQwIHBACGAYgATgBQAE=&rs=AOn4CLBMxHBh79BxTjn4XjwPnwrJ-7YUrg","width":336,"height":188}]})
![CCX01B007 - Competência 4 do CX - Design, Implementação e Inovação]({"thumbnails":[{"url":"https://i.ytimg.com/vi/429qEmLwm4I/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLCdrFSZ2ndEVmmQV2tVTjgHIfRRpw","width":168,"height":94},{"url":"https://i.ytimg.com/vi/429qEmLwm4I/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLB-vvaft9wtk3ukzhF7TKnQMofIzw","width":196,"height":110},{"url":"https://i.ytimg.com/vi/429qEmLwm4I/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLBpOKqK2CMZ6h72bNW_r14rBoLerg","width":246,"height":138},{"url":"https://i.ytimg.com/vi/429qEmLwm4I/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLB9AOlyS3JoYRQ_un0JHcw1udSQYw","width":336,"height":188}]})
![CCX01B008 - Competência 5 do CX - Cultura e Governança]({"thumbnails":[{"url":"https://i.ytimg.com/vi/B3HmbrgXJcQ/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLAzt4G9S2fq1vEyxJVlmVHPA8Y-JQ","width":168,"height":94},{"url":"https://i.ytimg.com/vi/B3HmbrgXJcQ/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLCIpESwzS8SbMlTuukCMY3_hBDaXw","width":196,"height":110},{"url":"https://i.ytimg.com/vi/B3HmbrgXJcQ/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLCWQiMQvaIw6ig0BDfQM1aOUleRWA","width":246,"height":138},{"url":"https://i.ytimg.com/vi/B3HmbrgXJcQ/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLDBFCKd3EZtlmz915yUYrAhJQHorg","width":336,"height":188}]})
![Métricas de Experiência do Cliente]({"thumbnails":[{"url":"https://i.ytimg.com/vi/-4kc_lZz2vY/hqdefault.jpg?sqp=-oaymwEbCKgBEF5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLBe2gA6-cKZN-m6ckSHqgWa6PA8lQ","width":168,"height":94},{"url":"https://i.ytimg.com/vi/-4kc_lZz2vY/hqdefault.jpg?sqp=-oaymwEbCMQBEG5IVfKriqkDDggBFQAAiEIYAXABwAEG&rs=AOn4CLDHkiYdrnJppu-b3M0wSVqnQCqd-w","width":196,"height":110},{"url":"https://i.ytimg.com/vi/-4kc_lZz2vY/hqdefault.jpg?sqp=-oaymwEcCPYBEIoBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLCHsWAnp02KkdyxkcuAmXe9oMWTGg","width":246,"height":138},{"url":"https://i.ytimg.com/vi/-4kc_lZz2vY/hqdefault.jpg?sqp=-oaymwEcCNACELwBSFXyq4qpAw4IARUAAIhCGAFwAcABBg==&rs=AOn4CLBWrc_AZ4OZ8qNDQoeDf5kCkgRzyA","width":336,"height":188},{"url":"https://i.ytimg.com/vi/-4kc_lZz2vY/maxresdefault.jpg","width":1920,"height":1080}]})
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