Law, rule, norm, procedure, regulation, objective, instruction conduct script guidance, standard! Structure, model, guideline, precept, principle mission, value, prescribed! Today the dictionary of safety ergonomics goes from Task "T".
Every job is mine yours and anyone's is always composed by two inter pillars provided for advance calculated using rules standards and procedures and another one that is reality that happens within the norms and that occurs within the context the complex of the rule will never be able to predict in its totality the activity ergonomics is one of the few sciences that bring surfaces the invisibility of work that moment that is you or your job and nobody else that the rule does not handle that your boss doesn't realize that the company you can't handle it so for those who don't know the important who knows that there is a science that analyzes the real work and shows the need to incorporate it into management processes. This science is called ergonomics of activity and those who are interested for the real and for the ergonomics of the activity you know workers and research are used to talking about the difference between task and active and little work here the Brazil shows what task is that know how to do it very well are the Americans who have a long tradition in more of the tasks the test layers analysis with many published articles in the industry with the driver in three hospitals etc is really cool not all manage to decorate the tasks and develop subjective hierarchies to show how the patterns are built in companies but this is not the reality of ergonomics in brazil and the bottom question we should be asking is how to understand the activity without understanding the task or before that what is task? so let's get it right and this i will use three books the first famous "Understanding the work to transform it " First version of 1997 according to Pierre Falzon's "ergonomics" first version of 2004, and the 3rd "the vocabulary of economics" 1995 and then we will illustrate these concepts with real examples which is our research with a motorcycle courier application according to Guérin task is an anticipated result set within determined conditions is an average time socially necessary based on a average activity intensity and a average worker qualification so the task takes into account the mean time of intensity of qualification but not the variability individuals and the organization and a important thing to understand in definitions if they bring all these authors and that several of these elements of that definition are not entered nor torments then prescribed task is not necessarily seems written is a lot of people prescribed task also the what is implied what is not written is not written in one place by example that I as a teacher cannot teach standing or on the table but is implied that I will not do this.
Every job has a lot of implicit that you can't write is for that's what Guérin says the task is a set of prescriptions but also of representations and Falzon says that prescribed task is what is expected explicitly or implicitly from a But when the company doesn't there is nothing written, we know there is some companies that don't have absolutely nothing written then in these cases the prescribed task will come from expectations of the managers or of the workers in relation to the work of the another so when you hear about prescribed task from now on you should think of two types of tasks to publicized task ie officially prescribed there is formal and the expected task or the implicit task that is not written is but how do i get to know the implicit task interview guy question to the boss about themselves operators because as falzon says the people don't talk about their work they talk about your task when you ask operator he does he talks about the goals of what is expected of him and not fact that it does. It showed there in 1995 that analysis of prescribed tasks consists of consultation documents but also interviews with hierarchy and with operators, so keep this ergonomics lesson not all prescribed task is written the task writing is the disseminated and the task expected also allows as the Falzon prescribing without writing but that division between expected explicit task it is in the book that who prescribes the rules or be in the management book another book of who receives and executes the rules too should be evaluated because the tasks can be more or less defined the images more or less encoded in rules and that necessarily go through interpretation of people the operators therefore the prescribed task is divided between expected disclosed task link is another division on the coast what is the task understood that that that the individual thinks he was asked to be accomplished and the appropriate task the one that worker chooses to perform from the task here he understood and that understanding and ownership will depend on the way that managers build tasks expected disclosures ie is clarity of the inscriptions the degree of christ but also the level of education and judgment that operators do depending on the your priorities and your eyes should be why the psychoanalysis filmmaker be wrong and says that between what do I think what do I mean the what I say and what do you hear what do you want to hear and what do you think understood an abyss if you think the classification is these ended here are you still mistaken that task that was effectively accomplished, through the activity what is a model of the activity performed and then called an effective task it is like a social cartography that seeks the representativeness in the most close to what is actually done about real goals and conditions and not those disclosed or understood although so necessary here in Brazil very few surveys make a serious discussion about task analysis with the exception of some works guided there by our friends João Alberto Camarotto, Julia Abrahão from the university of brasília and Laerte there from usp's work consulting so its even more difficult to see this type of analysis, I could give many examples these classifications of industry tasks in the service sector but I'll take a very current example of a study of ours that will soon be published which is the job of motoboys job applications that was started before Pandemic, make it clear. We did difference interviews with motorcycle couriers from multiple apps and i'm going to show you the result of the task analysis here so let's think about the prescribed task of a motoboy and the delivery man starting with the task disclosed and this worker only has the disclosed or explicit task the called terms of use that he accepts in company website and some excerpts important terms of use are the inexistence of employment bond by example for having to perform the company that misuse the platform have all the materials of the bike passing through the trunk jacket helmet everything is the responsibility of the motoboy himself assume the responsibility for fines and then all of this in making or employing best efforts in the execution of ideas well i am not an employer but i am the one determines the value of your run so if you don't send it I won't tell you so in the context of no bond formal at least theoretically with you bearing 100 percent of its equipment and fines and I have to make the best efforts because I I determine how much you earn for delivery what is not said the expected good isn't saying for example what theoretically not I am a formal employer but I I determine how much you earn and have purchase requirement itself for example it is also not said that it is a transfer of risks and costs of worker company in the system traditionally the company that bears the acquisition risks and production costs of equipment maintenance accident the that she who has profit the system of application motoboys subverts the logic of the captain himself and the worker starts to assume all the risks and all courses and that risk transfer is not only but also to the state that has in the event of an accident that will attend this courier is a public hospital or be as platform manager i hope that you produce or get the food in the restaurant delivered it in the best conditions for the customer and all risks and costs between these two points are yours as if we understood the tarefa prescrita do motoboy em termos de digestão no que diz respeito à tarefa divulgada and expected task now we will understand a terms of the motoboy itself both a task understood what she understood as with the appropriate task what he chooses to do is our results showed that there are four ratings i'll get one verbalization of each to represent each of these ideas the first classification is a motoboy that we called adherent that the satisfied with work and obedient to the rules I'm going to the next one I'm here to work they have a system ready there right I have disposition for work is what I use to pay for my debts furthermore had to people called tolerant which is the satisfied but disobedient so he says I was unemployed right they had job to offer myself and I accepted is my only source of livelihood for me and for my family easy "runs" and make money the third profile intolerant who is satisfied but obedient that speaks I'm stressed I work all day I climb the hill I go down hill, I go up the favela I go to the center, and at the end of two weeks when I I get I see misery do the work all right just correct with correct restaurant with customer now with the virus I always use alcohol gel and even then there is no money left.
And finally, the resistant which is the dissatisfied and disobedient he speaks is complicated, I work too much and the guys pay very little and make a point of showing that you don't have bond so what happens any thing for our neither alcohol gel a people received no single message to seek to withdraw somewhere the motoboy goes hungry on the street the apps don't even guarantee a snack now imagine the torture that is the hungry motoboy carrying food on their backs to others people is absurd what they do with at the bottom they say you have to working in any condition can be raining can take a fine can be region of violence you can suffer a accident breaking your leg or losing your bike I'm not your boss and I don't I care And finally the appropriate task, the adherent who is satisfied and obedient, says that he knows the risks but who already spoke the rules of the game and he play play he said you have food to deliver I take my bike and I deliver, I take all care to avoid accidents and fines and try to get always on time at the client's home and with fresh food there i earn my money in the race the tolerant is the satisfied disobedient speech sometimes has nowhere stop it ends up stopping at prohibited place take some care to avoid a fine but even last month I already took one with stop in a prohibited place do the what as they say is the leisure of the craft but they ask not to deny food to the restaurant more if I've already called several Sometimes I don't even go up the hill. O intolerant that the dissatisfied and obedient says it doesn't have much to do do it right I didn't study and I have a family to create my option is to accept the rules even if I disagree and do the deliveries all day I already complained multiple times the apps and a lot but it’s no use, I say, this is very unfair another day I pissed them off until I get an alcohol gel and the resistant that is a done excess and disobedient I said so I have to make up for this situation the way I can when the customer is known I ask for the tip in money for the app not to take a part because even that they do if I I'm in a hurry I go to the blind spot radar, when the porter is known I I send a message when I'm getting there already go ahead with the client when the client is not there or it takes too long I don't I take the food back to the restaurant I stop at the corner and like, there we go compensate in some way for this whole injustice. all the variation of the task so far corresponds to what is determined by company and wants understood chosen by motoboy from that problem another analysis stage of the work that is observation and monitoring of activity to see what’s in fact of it all became effective to make the model of this activity is precisely the task effective is at the time of analysis to verify for example that the customer that the tip was always too much, the customers tipped and those who didn't that the porter did not cooperate that day or even separated a leftover snack is for the motoboy as some times what is the application increased the ceramic box that day or that time, this is activity and modernizing this is effective task so when you go do a job analysis or analysis ergonomic work remember make a good analysis of the task and to doing a good analysis of the task is necessary to make a good analysis of what it is said or written that the task disclosed but also of what is not said and neither written that the expected task furthermore of what is understood by the worker that task understood and than the worker chooses to do that the appropriate task then depending on what must show or model this activity through the task effective, I'll leave it here on the description a table that will come out in our study as a support tool, with all these classifications of task where and when can you do you can fill with wanted to know the do you think of the task analysis if you had seen these ratings and you already use some of them, so comment down here please Like, comment and share!
Subscribe to the channel and activate the bell. Thanks!
