hello is this it is hey how you been today not bad how are you hey doing thanks for asking uh i'm going to be frank this is a cold call uh keratorolo dices friday sure why not yeah awesome thank you for that uh yeah so my name is miranda baker and i'm with sendoso and i see your sales and strategic partnership lead over at and i've been talking with a lot of uh um sales vps recently and right now they're looking to retain customers and um increase some of those uh customer renewals is that something
that you're focused on today uh in terms of customer retention yeah yeah it was customer retention building like customer relationships um just throughout you know uh the customer's journey no no i'm not um that's that's actually uh in our customer success department um and i know that they're they're actually right now in the process of finalizing their integration um sorry um i broke up a little bit there uh you're saying your customer success team is um looking for an integration for a management tool is that correct uh no they're they're they're just completing their well
not integration with their onboarding oh okay understood understood um do you mind me so yeah so real quickly um uh sendoso we're a sending management solution and we help with things like uh retaining customers booking more meetings uh um you know generating more response rates with uh your sales reps by um creating more personalized touch points like uh direct mail handwritten notes e-gifts just to get a foot in the door with some of those you know high-level uh bp execs that are hard to reach that extend the sales cycle and we help shorten those sales
cycles through creative touch points um that can uh you know continue a conversation is that something that um you know sounds intriguing to you um not really not not at this point um yeah i i i know it sounds weird but like it's it's just because of the uh the nature of our business and the industry in which we operate uh that kind of those kind of strategies aren't really um beneficial uh for us so yeah i mean i i wish i wish i had better news for you but um yeah we just don't we
don't have a need for some doso at this point it doesn't sound like yeah yeah and again um thank you for that transparency it sounds like you know with your market and with your industry um maybe you you believe that uh as something like findosa wouldn't be a good fit is that correct yep that's right yeah yeah so i'm actually taking a look at your website and i see you guys are like a performance marketing technology is that correct oh that's right yeah so we so there we actually have um uh is a customer of
ours they're also a you know a marketing performance marketing technology company and they actually they actually saw some um increases in response rates to um actually sending out branded uh cupcakes to coal prospects and to customers and they saw an increase in uh retain customer retention and as well as uh building more net new customers so i we we do have good use cases for uh marketing companies um i'm not looking i'm not looking for a yes or no or even for you to like really con you know i i just kind of want your
opinion on you know a solution like this so maybe like six months down the road if you guys are you know maybe looking at you know different tools i know you said your customer success teams looking at management tools you're you know evaluating more tools for sales um then you know this at least this is something that you're aware of um so i yeah so again i just kind of want your opinion on maybe an idea like this and then down the road like i said you'll know you'll know that it's out there and maybe
it's something you consider in the future sure let me ask you a question first you guys uh did you guys operate globally yeah absolutely so we actually have um we have warehouses in dublin we have a few warehouses in the uh um two additional warehouses in the uk uh we work in australia we have a warehouse in uh in a headquarters in pakistan um and we do international sending so we can send you know e-gifts uh direct mail you know um and you know basically worldwide globally that's cool that's good to know yeah we um
the i mean you know we work on a global scale um and you know it's not so much about performance marketing right like where the parallels would be drawn but you know our our target market our airlines um and so we're talking at like a high level in airlines um where you know yeah uh i i know from working with a bunch of the guys that i've worked with at airlines that kind of like kitschy kind of like one-off cupcakes for instance like that's probably going to harm that good to be quite frank um because
they don't you know they don't want to excuse my french they don't they don't want to like around right they want to like get down to business and do business right um so yeah that's why i'm in the industry you know the industry is like it's it's challenging um in that respect which is my language sorry i it's old school and yeah yeah that yeah so yeah yeah um thank you for that feedback yeah i understand we act you know uh there's a lot of different industries obviously a lot of different high-level you know vps
and execs from different industries where you know they are more you know let's cut to the chase kind of mentality i definitely understand that um just an example of you know where i think there could still be a fit is even if you know something like cupcakes or even like you know whiskey kid or something like that doesn't resonate with exactly if you're talking with them you know and there's maybe some small talk going on like you you learn that they have kids you know maybe they're you know sending uh they have some kids you
know who are in elementary school and they you know they talk about the kids or whatever we we actually you know we can send something like a a donut making kit a s'mores kit something that they can have an experience with their family a personal touch that you know that can create a story and build you know an experience for their personal life that would really resonate with your brand over at and we've worked with you know uh we've worked with teams and companies where there's a little bit more of uh i don't know if
compliance is the right word but you know there's just like uh like you said old school um a little a little more old school uh uh mentality and we have a great you know customer success and sin curation team that has you know tons of different ideas to you know break into those kind of high-level prospects and high-level accounts um you know we've kind of you know been in this space for a while now and that's why i just like i said i don't want a yes or no from you you know we're really obviously
i'm just introducing you to this right now i'm just saying you know i just kind of want you know like maybe 20 minutes just to get your opinion on the platform itself and then if you if you hate the idea if you think like hey this won't resonate no problem you know and i you know i'll you know dust my hands and we'll go our separate ways but i at least want you you know to unders you know to maybe see if this could be a fit in the future in six months or so uh
for your team and uh yeah okay well why don't we do that why don't we schedule uh when we schedule 30 minutes uh next week it actually be good if you can if you're available on uh on thursday um like let's call like 1 p.m um eastern time i'm in miami it would be great because my we're actually all going to be in the office together um okay um so we can all be on the call at the same time physically um so it would be cool to do that to like evaluate um together because
they'll you know they they could probably have some more like account specific um feedback or like insights it would be applicable or not yeah perfect yeah no i i'm that that sounds uh perfect to me i'm looking real quickly uh i'm trying to pull up a calendar just so you can confirm because sometimes this uh our scheduler gets a little wonky so i just want to confirm uh that we can put this on the calendar for one 1pm on thursday uh if you just bear with me give me like 10 seconds for sure um okay
so you said you're in miami is that correct yeah we're miami yeah uh i mean i guess maybe just a little personal uh kind of one-off here but my my dad's actually a die-hard uh miami dolphins fan so uh we um he he's down there all the time i i go to games with him all the time and uh miami is one of my favorite cities of all time i'm originally from uh tallahassee but we go there all the time cool are you where are you uh yeah i'm i'm in um san francisco now um
so i'm over at the west coast now but um yeah i miss i miss home a lot i miss you know miami and and uh florida a lot but yeah yeah um cool man i actually just got back from san francisco on sunday uh oh really yeah for um i guess it's like a business summit whatever we do we were just acquired by a company in in november um so it was like a business summit with that our new like overlords um out in california oh very cool yeah so you you come like you come
over to san francisco often then or no no usually not okay i go i'm in san francisco probably like once every couple of years i our [Music] is international um yeah i just booked a trip to the middle east oh three weeks oh wow yeah that's that's awesome yeah uh where we're about uh we're going to uh meanwhile my sales guys we're gonna go to saudi um oman uh qatar and probably bahrain as well wow yeah yeah super cool yeah no that's so cool um uh yeah yeah i just want to oh you have no
worries or call just just give me it's gonna be like real quick yeah no problem hello still there yeah i'm here as i got it yeah yeah so i actually yeah no worries i actually um i i um booked the meeting on your calendar i just want to verify that you got a maybe a notification or an email from brandon baker at sundo so let's see i don't see it not yet not yet okay oh now it's saying it wasn't hold on let me let me try again okay whoa miami's got the dalton the greatest
football team oh my gosh yeah i'm so full disclosure i'm a um patriots fan um and so yeah i would go to games with them and nine times out of ten they would beat us and hearing that after every touchdown uh yeah it drove me it drove me crazy that was one of the greatest games ever 2000 one of the 2011 the wildcat game yep yep ricky and ron no oh yeah no i am uh i am it's it's ingrained in my in my uh memory for sure um i mean yeah yeah no i'm just
going to confirm uh your email real fast is it uh yeah that's right perfect yeah i'll just i think i might have unsubscribed from like your email list i think that might be okay okay uh yeah no problem um i can i can watch him call i can uh just shoot an email um just explaining the conversation and then um the the calendar will be will be on there as well so it'll be just like a um a little button you have to click just to confirm and then um it'll be set it'll be set
for thursday yeah well yeah i put i i've got a i just put a placeholder on my calendar there so that's perfect perfect well it was a pleasure uh speaking with um this friday and uh yeah i look forward to continuing conversation on uh next thursday thumbs good man have a good weekend awesome yeah you thanks take care bye
