[Music] learn and be curious leaders are never done learning and always seek to improve themselves they are curious about new possibilities and act to explore them this leadership principle is arguably the one that I have seen most differentiate the people I've worked with a really long time and where they have grown their career substantially versus those that have stayed stagnant and I would say that for some people at a certain point and I can't tell you why I have my own thesis but but at a certain point they find it too threatening or too difficult
to keep learning and I will tell you that the second you think there's little left for you to learn is the second that you are unwinding as an individual and as a learning professional you have to be ravenous and hungry to find ways to learn it's not easy to do even though if you have the right mindset it's quite simple to do you have to look at you you have to think about the idea that you don't know everything and that there's a lot to learn and even if you've spent many months or Years Learning
a certain area that it may flip upside down very quickly instead of that feeling threatening and scary you have to think about that as being part of the fun of what you do and by the way our jobs and our lives would be so much more boring if we knew everything there was to know and so what you have to do is you have to think about you have to be honest at looking at a situation and what customers care about and you have to be um able to self assess and be self-aware what am
I doing well and what's the team doing well and what do we need to get better at and you have to think about what do you want to change and then you actually have to build a real plan to change there are actually a lot of people I know that are terrific about speaking about how they're going to learn what they've learned and what they're going to change who are really lousy actually affecting the change you have to both have a plan on how you're going to change and then make that change but that is
the difference between often continuing to build great customer experiences in businesses and not and growing and not try to get better even a little bit better every single day every single week that you come into work
