good morning TMA international company this is soul speaking how can I help you good morning I'm calling you because I have a problem with my internet connection I understand that this has been inconvenient for you you don't have internet at all or is it slow no I don't have internet right now I've been trying to connect to Wi-Fi but nothing I understand sir I'm going to do everything I can to get this result as soon as possible I need to ask you a couple of questions first since when do you have this problem actually it's
been like this the whole morning and also last night can you help me of course sir I will check what the problem is hold on a minute please hello sir I see that there are no problems with your service everything seems to be okay how can you tell me that I mean I'm here at home and I'm telling you there is no internet connection yes I understand sir but we haven't reported any problem we can try something can you reboot your router you just need to press the red button on your router I have already
done that and it didn't work I need you to send an expert technician please can you try turning your router off for five minutes and then turn it on again please I also did that I have tried all the procedures mentioned in the manual and nothing all right sir then I will need to transfer you to the right area please stay online really you have to transfer me I'm being on hold for the last 30 minutes I followed all of your prompts to talk to you and now you're telling me that you won't help me
I understand that you've been waiting for a long time and need to have this issue addressed what I can do right away is consult my colleague about your problem it will only take two or three minutes I consider myself a patient person but you're taking too long to solve this problem and I appreciate your patience in this matter I'm going to do everything I can to get this result as soon as possible can you hold for two to three minutes while I contact A co-worker who would be better equipped to answer your question okay okay
just hurry up please I need to go back to work in a couple of minutes thank you sir hello yes here I am are you the system technique or the person who will help me no sir I'm afraid all our technicians on the internet are busy right now but I will try to solve your problem anyway are you by your Internet modem sir yes I am I have been waiting for you to give me a solution for more than an hour alright sir at the back you will see a code can you take a picture
and send it please yeah I can see the code and I can take a picture but where do I have to send it you will have to log in in your app the company's application there you will see an option to send pictures I don't have that app install on my cell phone you never told me I had to do that that's the only way we have to send pictures Sir that way I could help you properly can you download it now ah all right I'm doing that now it's done what now perfect now click
on the image icon and send the code image please okay I already did it it's taken some time to send how much longer will I have to wait it's already here now I will put this code on the program and will reboot your internet connection just wait a minute all right it's done can you check if you now have an internet connection please no still nothing listen I need to have internet connection on my laptop I work from home an internet is really important for me I need you to solve this problem now I understand
how frustrating that can be let's see how we can work this out sometimes this problem happens because the plan you hired doesn't work well I was just checking your account and I see that you are eligible for our full day internet package you will only be charged for the setup on the first six months of the service are free you can cancel at any time it's a great service that gives you the option of having the fastest internet connection in the country seriously I can't believe it I don't want an upgrade I already have a
plan I know sir but this plan is the best in the country you won't have problems anymore you have told me you work from home this is the best plan for someone with your particular needs for just one hundred dollars a month you can have the fastest internet connection it's amazing and for special customers like you I'm willing to give the first six months for free are you interested what no I'm not interested I don't want any upgrade I need you to solve my problem because you're a valid customer I'm happy to let you know
that we'll be sending you a special gift you will receive it right after you accept the upgrade are you interested no and I'm tired of this will you do something to solve my problem right now or not of course sir I can send a technician the next Monday is that okay the next Monday you're kidding right I need it now do something let me see then in that case I will put your case as urgent the technician will be arriving in 48 hours from now don't worry but I need to work right now you know
what I want to cancel my internet plan now I understand sir just I need to know what could be the reason for the cancellation the reason that you are incompetent this probably is the worst company ever look I'm new here I don't know how to answer your question would you like to speak to my supervisor yes please I want to talk to him or no better not I want to cancel my plan I will transfer your call to my supervisor so he can help you with your problem sir no I don't want to hello hello
I can't believe he hung up I hope you liked this conversation if you could improve your English a little more please subscribe to the channel and share this video with a friend and if you want to support this channel you can join us or click on the super thanks button thank you very much for your support take care
