Conflict management. This subject is very important for any type of organization. Mainly because a company with a good working environment is much more likely to achieve its goals and objectives.
So, get to grow every day. Therefore, the more we can deal with and even eliminate conflicts, the better it will be for the business. So, understand now what conflict management is, its main types, stages, causes and consequences.
Also, how to work on good conflict management in 10 Very Practical Tips. Do you want to receive tips and information to set up your own business. So subscribe to this channel and stay on top of everything you need to know to open your own company.
To try to make this matter clear to you, we will address the following points: 1. WHAT IS CONFLICT MANAGEMENT 2. ITS MAIN CAUSES 3.
ITS STAGES 4. HOW TO MANAGE CONFLICTS IN 10 PRACTICAL TIPS So, let's go! 1.
WHAT IS CONFLICT MANAGEMENT First, before understanding this subject, we need to define what conflict is. Which basically is the difference in perspectives or points of view that ends up generating tension between those involved. In other words, it is an incompatibility of opinions, visions and/or ideas.
And in the work environment, they can happen between people, teams or organizations, for example. However, not all conflicts are negative. In some cases, they can even bring about professional growth and development.
And there are some types of conflicts, such as: • VALUES AND NEEDS: they happen when there is an impasse or difference between the values and needs of those involved. • TASKS: which are linked to the content and objectives of the work in question. For example: when departments or areas do not work together.
Thus, each pursues a separate goal. Literally, everyone goes their own way. • RELATIONSHIP: in this case, they can be interpersonal conflicts (between several people in the company) or intrapersonal (which involves only one person, such as a co-worker, boss, subordinate, in short).
• PROCESS: they are also quite common, in which they happen when there is a disagreement on the way in which a task or work needs to be carried out. In this way, if you don't have a good management or conflict management, negative and dangerous consequences can happen. How: TIME WASTE As people can spend a lot of unnecessary time on the consequences of some conflict.
DECREASED PERFORMANCE As work tasks begin to lack sufficient focus, as they may have been overshadowed by existing conflicts. LOWER PRODUCTIVITY As a result of people's concern about conflicts. MAKING MISUNDERSTANDING DECISIONS In this way, decisions made in the company can be wrong and wrong.
Mainly because conflicts can influence decisions without the true causes having been found and evaluated correctly. UNNECESSARY HANDLING Another point that can happen improperly. Since a company can relocate people from conflict to other areas.
And so, take a possible balance in the work environment. DECREASE MOTIVATION In the same way, conflicts end up taking away the focus and safety of teams. As a result, motivation is constantly decreasing.
LOSS OF TALENT The company can even lose its great talents in a silly way. Since they can become unmotivated and unhappy with situations caused by conflicts that were not well managed. SO, AFTER ALL, WHAT IS CONFLICT MANAGEMENT?
In a practical way, it is about the way of managing and dealing with conflicts. In this case, within a work or professional environment. Conflict is not always negative.
After all, points of view or opinions may differ. But they can have a solid foundation to create a very positive solution. However, when the problem does not develop in a positive, respectful and coherent way, it can become a very negative and dangerous conflict.
And that's why Conflict Management is very important in any kind of business. Mainly because disagreements and debates are normal to happen. And in many cases, conflicts are inevitable.
Therefore, knowing how to manage this work is essential to maintain a good working environment. May it be conducive to growth. Thus, the company's relationships are not exhausting and harmful.
Both for people and for the company itself. In this way, we can say that Conflict Management is a planning that works focused on maintaining differences. Always cherishing for continuous respect, seeking empathy and commitment from everyone.
2. MAIN CAUSES OF CONFLICTS There are several causes for conflicts, but here we will mention some of the main ones. Just to better illustrate for you.
CHANGES Having changes in a company can cause several conflicts. Whether it's a change in the board, some equipment or system, a new dynamic, goals or even the location. In this case, all changes need to be made in a planned and organized way.
Also, collaboratively. This will prevent possible wear and tear from happening due to lack of planning or warning, for example. UNREAL GOALS The pursuit of unreal goals, which are very difficult to achieve, also causes conflicts.
Because this generates unnecessary pressure for results that are clear that they cannot be achieved. Whether due to unrealistic deadlines, lack of structure or teams, training, equipment, in short. Therefore, it is very important to work on goals and objectives that are realistic.
And that are really worth following. So if you want to know how to have goals that really matter, watch our SMART Goals video. To do this, just click on this button above or on the link we leave in the description.
CONFLICTS BETWEEN DEPARTMENTS This is caused when departments of companies work independently. Without worrying about what other areas are doing or looking for. Therefore, it is very important to work so that all departments talk to each other as much as possible.
And so, work in an integrated and collaborative way. MALDISTRIBUTED RESOURCES Sometimes when resources are poorly distributed, conflicts are caused. Such as information, salaries or bonuses poorly divided among employees or areas, equipment allocated in an unbalanced way or promotions or positions held without planning.
This can cause a sense of injustice. In addition to frustrating and demotivating those involved as well. FAILURE COMMUNICATION Poor communication is also one of the main causes of conflicts.
Of course, when it's not handled right, misunderstandings can happen. And this is very dangerous. So, if you want to know how to communicate, we have a very practical video that shows tips that all professionals should know.
If you want to watch it, just click on this button above or on the link we leave in the description. DIFFERENCE IN BUSINESS AND PERSONAL VALUES Many conflicts are also generated when there is a difference between the company's values and those of its employees. This is something that is largely ignored in many organizations.
As a result, it can bring very negative results. Therefore, it is important to work well on your company's mission, vision and values and make it very clear to everyone on your team. (INCLUDE VIGNETTE WATCH OUR VIDEO MISSION, VISION AND VALUES) PERSONALITY The same goes here too.
The difference in personalities often causes conflicts in the work environment. People of strong opinions fight for their views. And that makes the chances of conflicts increase.
STRESS Still, stress can be a big reason for conflict. We all know that he is very present in the work environment. We often get stressed ourselves.
Whether due to pressure, number of tasks, accumulation of worries, sense of injustice, personal issues, among other causes. Therefore, this must be considered and is very relevant when managing conflicts. Which we're going to talk about here too.
3. ITS STAGES In summary, we can say that conflict management goes through 3 stages: Stage 1: LATENT Which is the initial moment, in which circumstances arise to cause a disagreement or conflict. Stage 2: COGNITIVE AND EMOTIONAL CONSCIOUSNESS It is the phase in which it is possible to perceive that divergences are happening.
Therefore, it is a general feeling that a conflict or problem needs to be managed. Stage 3: OUTCOME Here is the time to resolve conflicts. That is, finding answers and solutions to eliminate the conflicts in question.
However, the outcome can be both constructive (which is when conflicts or problems are resolved in a positive way, resolving differences and getting things right) and destructive as well. Which is when the resolution doesn't generate value or gains for either side. Stage 4: ACTION That is the moment when the company acts to resolve the conflict.
And may it not happen again. This is where you learn from your mistakes and make efforts to develop and grow from them. Always working not to make them again.
4. HOW TO MANAGE CONFLICT IN 10 PRACTICAL TIPS 1. CREATE A HEALTHY WORK ENVIRONMENT Working for a positive and light atmosphere is very important.
In this way, it will be possible to eliminate possible points of tension, which are great causes of unnecessary conflicts. 2. MAKE THE WHOLE TEAM AWARENESS Likewise, all company team members need to be made aware of their responsibilities.
And know what needs to be done to achieve the desired results. Therefore, it is very important to clearly align what is expected of each one. As well as the expected teamwork in a harmonious and very friendly way.
3. UNDERSTAND THE FACTS After all this, when identifying a conflict, deeply understand the facts, what really happened. Never make a decision without truly understanding what caused a particular problem or conflict.
4. CLARIFY POINTS OF VIEWS Try to understand well the points of view of those involved. Put yourself in each person's shoes to gauge their reactions that caused the conflict itself.
Understand their motivations, frustrations, expectations and opinions that generated the disagreement. As well as the profile and personality of each person involved. In this way, you will be able to have a fairer and more harmonious decision.
Always respecting the point of view of each person involved. And a subject that can help you a lot here is to practice empathy. So, if you want to delve deeper into this topic, watch our very practical video that will help you a lot in this regard.
Clicking here above or on the link we leave in the description. 5. FOCUS ON NEEDS An important point in conflict management is to focus on the needs of the company or the project.
Try to understand the personal problems of each person involved, but know how to separate them from what happens in the company when making the decision. In this way, determine priorities that should be in favor of everyone in the company. And if you identify a personal problem, our suggestion is to talk individually with each one to try to help and make the person understand what can be done in the work environment.
Without harming others. 6. DEFINE AN APPROACH Basically, there are 5 types of approaches to dealing with conflict situations.
They are: EVASIVE APPROACH What happens when those involved see that the conflict is not worth working on. They usually happen in minor situations. For example: a higher position, such as a board, gives direction and the lower positions do not agree, but accept the decision because they have nothing to offer to improve such direction.
CONCILIATIVE APPROACH Here is when one or both parties involved need to compromise in order to reach an agreement. COMPETITIVE APPROACH In this case, it is more common when the positions have the same level of power. However, in the end, whoever has the most power in the company wins.
TRANSIGENT APPROACH This type of approach works negotiation. Therefore, it is necessary to have a deep understanding of each situation, have a good deadline to analyze the issue and seek an understanding between those involved. COLLABORATIVE APPROACH Finally, this type requires a higher level of maturity among those involved.
Everyone's interest is to try to resolve the issue as best as possible and seek an agreement between the parties. 7. DEVELOP SOLUTIONS Having defined the type of approach, good conflict management foresees possible scenarios and consequences.
Thus, it outlines possible solutions for each identified path. After this mapping, choose which of the alternatives will be the most suitable for each situation. At this point, remember to be impersonal, objective and fair.
Always think about the general interest of the company, and not just the positions occupied by those involved in question, okay? 8. PRESENT THE SOLUTION Now, present the solution found to those involved in the conflict.
And explain well for all the reasons that led to this solution. As well as what is expected of each. It is essential to be very clear and aligned among all.
Work so that each person truly understands the importance of resolving the conflict or problem. 9. MONITOR THE DEVELOPMENTS It is always important to monitor the possible developments of problems or conflicts.
This will make sure that things are working out positively. Or if any adjustments or changes need to be made. This is a step that many managers overlook or overlook.
However, it is essential work to ensure that the conflict has indeed been eliminated. 10. EXERCISE YOUR LEADERSHIP Finally, your leadership is important not only in these moments of management, but in everyday life as well.
And one of our suggestions is to have positive leadership. That inspires, motivates and is transparent in what is expected of each person. Everything to have a good work environment, in which employees feel happy and motivated to pursue the proposed objectives.
And here, there's a very practical video on our channel that shows the 9 types of leaders. We highly recommend you to watch it to identify what your profile is. To do this, just click on this button above or on the link we leave in the description.
Did you see how conflict management plays a very important role in any type of business? You can be sure that conflicts and disagreements happen in every work environment. Therefore, knowing how to manage them is essential so that the focus is where it really matters.
And achieve positive results every day. And a final tip here is to work on emotional intelligence. Both you and everyone on your team or company.
Which basically is the ability to identify our own feelings and those of others, to motivate ourselves and to manage emotions well within ourselves and our relationships. Certainly, emotional intelligence positively adds to any environment. And it helps a lot in reducing or even eliminating conflicts.
So, if you want to know more about how this subject works, watch our video that explains this topic well. Clicking on this button up here or on the link we leave in the description. What's up?
Did you like this video? So, if you can, click on the “Thanks” button below and help our channel to continue producing and improving videos and content of this type for you. And just to recap what we talked about here: 1.
WHAT IS CONFLICT MANAGEMENT 2. ITS MAIN CAUSES 3. ITS STAGES 4.
HOW TO MANAGE CONFLICTS IN 10 PRACTICAL TIPS We hope you enjoyed it! And if you want to know more about how to set up and manage your own business, visit our Youtube channel, we have several videos on this subject, ok? And if you liked it, share this video with your friends and family to help them too!
If you want to prepare even more, download our free e-book now with the 11 key questions to find out if you are ready to open your own business or not. Let's leave the download link here in the description of this video, okay? And be sure to subscribe to this channel and stay on top of all our news on how to set up and manage your own business.
And if you can, leave your like to help this channel. A hug and see you next!
