hey everybody it's andreww here and if you've ever used high level to make inbound or outbound calls then you have used the lead Connector phone system as well as the conversations tab right within high level and now we have a new feature which allows you to see transcriptions of your calls let me show you what it looks like essentially in the conversations tab you'll be able to now see any calls that you make a complete transcript of every single line from each person it's really helpful for actually going through calls let me show you how
you can turn this on so if you want to turn this on in any of your sub accounts just go to settings head to phone numbers and and then once you are here you can go all the way over to the right advanced settings and you'll see right here in voice calls you can click this enable call transcriptions just check that once and it should be good to go you'll see enable call transcription that that's been turned on and then also under the numbers themselves you want to make sure that your number itself is enabled
to record calls so on the number that you're using at the time go ahead and click the three dots on the right hand side under manage numbers we're still in your phone system settings click edit configuration and you'll be able to click this call recording button right here what this is going to do is just going to let the person on the other line know that the call will be recorded you can change this text to whatever you want and it's going to automatically say it on the line so once you've done that go ahead
and click save and once you have those two things turned on then you are good to go it's going to be pretty simple and in the conversations tab any calls that you have it will automatically create a transcription where you can click this you can view the entire transcript scroll through it and it'll be really easy for you to actually see it CU it's all integrated within the conversation screen only thing that you need to know whenever using this high levels also work worked really hard to keep the cost down for using this so if
you are in settings and right under where we turned this on before you'll be able to hover over this little information Dot and you can see that this is a paid service that you'll be charged 03 and some change since a minute on top of any call recordings generating for that transcription it also lets you know that this will not be supported for ivr calls so if you do anything that's within a workflow then it's not going to work well for that application specifically but if you're making calls from the Le connector app or from
the number or if you're receiving calls from clients on that number then it'll record the call you'll be able to view those transcripts and it's all really easy to use if you have any questions about how this works leave a comment and thank you for watching [Music]
