[Music] foreign [Music] hello welcome to the English easy practice course conversations lesson now you will listen to some daily conversations in different places you will learn new vocabulary and improve your listening and speaking skills in English let's get started [Music] foreign [Music] hello what can I help you with I was involved in an accident my car was just hit by another car which didn't stop you were involved in a hit and run accident yes the other car hit my car and then kept driving even though I waved for the driver to stop foreign please what did the other car look like please give me any details that you can remember what was the color what was the make and model of the car how many doors did it have it was a black four-door car with tinted windows it looked new I think it was an Audi because I saw four silver circles on it wherein when did this take place I can check the security cameras at that location it was on the corner of Market Street and University I was headed south on the right lane and the other car caught me off to make a right turn from the center lane I was on my way to work and now I'm late it happened nearly 30 minutes ago have you called to inform your boss of this incident yes I did and he said to stop here first all right I will need your personal information please definitely my name is Beth Tanner t-a-n-n-e-r is that right yes that is correct what is your address 981 Lester Road Georgia what is the best telephone number to reach you at 667-543-8791 is my telephone number at work and 667-543-6513 is my cell phone number hello are you enjoying the story please give us a like thank you thank you please take a look at this document for correctness sure it's all correct nice please sign it here at the bottom and you can expect a call from us as soon as we have any information regarding this case what if I don't hear from you you will we will call you by the end of business today to either give you an update on this case or let you know what to expect next either way you will hear from us you've been most helpful thank you so much please have a great day [Music] good morning is this an emergency how can I help you hi yes I could use your help with my appointment I'm on the schedule for 10 a. m to see DrOwen yes of course please print your name here on this sign in form and I will be with you shortly [Music] Sally red yes that's me Sally red can I see your identification and insurance information please sure here's my driver's license and insurance card thank you I will process this and call you back up again soon Sally red here I am here are your cards please take a seat and the nurse will be here to visit you soon [Music] Sally Rudd here I am I am nurse Violet and I'm here to take your blood pressure height and weight please come with me you can take my weight because I really need to lose some I'm only kidding thank you for seeing me so quickly all right Miss red we are finished please wait in this room for the doctor may I use the restroom first yes it is right over here and your waiting room number is A2 thank you [Music] hello Ms red I am DrOwen hello doctor thank you for seeing me today how have you felt since our last visit have you been taking the medicine that I prescribed you I sure have and I feel better that's great let me do this checkup and my nurse will come back to see you again misread the doctor says that you had a good visit today he said that you can stop the medication from the last visit that is wonderful news he wants to see you again in one month for one final checkup definitely I'll make an appointment on my way out would you like the schedule for the same time and day next month yes I would your appointment is set you will receive a reminder call one week prior please have a great rest of your day thank you and you as well see you next month [Music] if you like this video give it a thumbs up and hit the Subscribe button to receive more like it in the future [Music] hello good afternoon how can I help you good afternoon I have some questions about your membership options here at the Sports Center what questions do you have I am happy to help you first of all what are the hours of operation for this location I can pretty much say we are always open because our schedule is the best in town we open Monday through Friday from 8 A. M till 10 pm Saturday's hours are from 9 A.
M till 6 p. m and on Sundays we open at 9am and close at 2PM the schedule sounds great what are your busiest and slowest times I like to know when I will have space to get my workout on weekdays we are generally busy in the morning from 8 till 10 and then we get another rush in the afternoon from 5 till 7. our slower times are either midday or in the evenings past seven at night weekends are different because we experience different levels of volume thanks how about physical training do you offer any one-on-one training in your weight room we sure do we have many Trainers for you to choose from you can see their schedules and credentials here on this form please see what availability and teaching style best meets your needs and we can arrange a session for you this looks great how about group classes what offers do you have for those we offer aerobics spinning yoga and Zumba we also have outdoor activities as well some of our trainers offer outdoor hiking trips and cycling in the mountains this place is amazing I'm ready to get started wonderful we have two different kinds of membership to choose from one is from open till 4 pm in the afternoon and it costs fifty dollars a month the other is complete Open Access and it will be 70 a month which one of these best suits you I will take the Open Access membership please that's great what is your name address and phone number please my name is Charlie Rogers my address is 32 Weber Street Alabama my phone number is 745-890-7342 okay now please smile your picture will be on your access card do I need to stand here yes where will I use my card to get in you can scan it here and the door will open automatically the card is active yes it is Welcome to our team here at the Sports Center thank you I'm happy to be here [Music] good morning Kate morning how are you holding up I'm doing just fine I think we'll find a middle ground with the manager that's great what was the problem again well I mistyped the price of a product what did the manager say he told me that if I did it again he would fire me that's so harsh yes but he was right instead of 500 I typed 50.
the customers were so happy I think there was a big discount they were our sales have skyrocketed well every cloud has a silver lining yes there's always good and bad yet the manager told me to up my game yes you should put more effort and be careful I agree hold on I have to make a call hello this is Kate I'm calling to let you know that we are interested in your offer that's great both companies will benefit from our collaboration yes but our employers and co-workers need more information that's okay we'll make another presentation about our offer you'll see all the advantages and disadvantages that will be awesome however we also need to see your action plan okay we'll keep you notified about it then let's schedule a meeting for next Monday okay see you on Monday I'm back you were awesome I see that you're getting better every day thank you with the feedback I got I tried to do better I'm proud of you you really made your own way yes no one pulled strings for me I worked hard that's why you should be more careful with your work again exactly to compensate for my mistake I will do market research will you find more effective strategies yes we should make profits you're right I can help you with the target market that sounds fantastic thank you you're welcome [Music] good morning good morning what can I get for you today I'd like some croissants what are the fillings we have croissants with five different fillings chocolate strawberry orange vanilla and blackberry which one would you want okay chocolate and vanilla then anything else let me see what is on top of this cheesecake raspberry or Cranberry the topping is raspberry great I'll take one slice and the bread smells perfect is it ready of course this is a fresh batch I popped this tray out of the oven five minutes ago perfect is it yeasted bread yes it is would you like to try some here's a slice of course that's very kind of you this is a perk of being a permanent customer this is a top seller what is your secret we don't really tell secrets oh come on you know I'm a regular customer I think I deserve a tip fair enough our secret is in the water temperature and kneading step really how come water temperature is important [Music] if it's too hot the yeast dies if it is warm enough to touch it is good for the yeast and what about the needing you should need for 10 minutes it's very important what I'll lose weight if I need for 10 minutes don't worry we'll back you up with our pastry that's for sure so croissants filled with chocolate and vanilla one slice of cheesecake and this bread anything else no that's all okay I'll pack them up for you foreign thank you how much is the total in total it is eight dollars really it is cheaper than I thought well croissants on the house for the first time you buy them this is why you're my favorite Bakery here you are thank you have a good day [Music] foreign [Music] hello Tom what's up with you not much I've been keeping busy with my studies Professor Donald will be giving us his midterm exam right before the new year yup you are so right about that I need a good grade on that exam if I want to pass the semester at least it's before the new year I need to do well on it too once the exam is complete and New Year's is here would you like to go with me to see some fireworks it is good timing yeah that sounds like fun where should we go the beach has a nice fireworks show but the traffic is so bad in that area there is another show scheduled at the park near our school and it is close enough for us to go by foot that sounds like a great idea Tom it will give us something to look forward to after our big test I'm glad that you agree what are your New Year's resolutions for this year this year I have three resolutions one spend more time pleasure reading two go for more brisk walks three Listen to More podcasts which educate and inspire wow those are amazing thanks what are yours I have a few as well one eat a bit healthier two swim regularly three spend more time with you all right I like them I believe we can and will make that last one come true right after the exam of course let's get through this exam with flying colors and then we have some celebrating to do at the fireworks show with flying colors complete success if you do something such as pass an exam with flying colors you do it very successfully yes after we pass the exam with flying colors we can go to see flying colors in the sky I like the way you put it it will be lovely thank you for the invite Tom thank you for saying yes foreign just listen to our short stories and answer the easy question out loud you will improve your listening and speaking skills fast [Applause] [Music] after you finish the lesson you will learn English vocabulary the easy way he will practice English listening and you will improve your English speaking skills fast okay are you ready let's get started if you like this video give it a thumbs up and hit the Subscribe button to receive more like it in the future [Music] hello hi may I see your passport and booking reference sure thing here they are are you checking in any bags yes I've got two please put your luggage on the conveyor belt okay these are a bit heavy hold on please okay all done I've put all my things on the scale sir your belongings are overweight by 10 kilograms the weight limit for the economy class is 23 kilograms yours is 33. what should I do put on some of my clothes leave the extra here [Laughter] you can pay for extra baggage allowance for sure how much does it cost let me check your overweight baggage fee is seventy dollars it is over my budget you can transfer your items to your hand luggage if it's empty a moment please [Music] put your bags back on the scales okay your overweight baggage fee is 33 dollars now cash or credit card I'll pay in cash here you are would you rather have a window or an aisle a window seat please but I don't want to be by an emergency exit okay what is my gate number your boarding gate is gate B21 and you're in seat 26a your plane is boarding at 1830 here you are your boarding pass and passport thank you what should I do now please go through the security and find your gate [Music] good evening welcome on board thank you can I sit with my bag sir please put your bag into the overhead compartment okay may I undo my seatbelt now yes you can unfasten your seat belt we'll start our dining service chicken or pasta pasta please anything to drink with that only water thanks [Music] hello MrScott it is a pleasure meeting you today hello thank you for agreeing to meet with me I'm Ms Willis I'm the service manager director of this Olive Garden it is nice meeting you today Miss Willis I want to thank you for your attention to detail during our preliminary online interview questionnaire your answers were really great thank you how did you find out about this job I found your job post on LinkedIn which directed me to your company's website where I sent in my resume and did the preliminary online questionnaire that's brilliant I am so glad that it was that simple for us to meet up what do you know about our company so far I have read about Olive Garden's dedication to excellent customer service and I can see that it is known to be a leader in the industry it is clear that Olive Garden Prides itself in delivering the best guest experiences possible this is so true we do know how important a customer is and we shower them with great service our top goal has always been and it will always be to have our customers want to come back I want to know more about you please tell me who is MrScott if you like this video give it a thumbs up and hit the Subscribe button to receive more like it in the future I received my bachelor's degree in Hospitality management I am an advocate of customer service I used to volunteer at school when I completed school I was fortunate to find employment immediately as a sales representative I was promoted to the sales manager position within a year although the experience was great I longed to work on the service side of hospitality what did you do to satisfy your desires of working in service I jumped ship and came to work as a server at a restaurant with hopes of climbing the ladder again I was promoted and I enjoyed a five-year employment tenure with them until they closed their doors of the business this closure put me back on the job market I was not there long because an old friend from my previous sales job hooked me up with an interview at his company my previous training helped me a great deal in this company I dealt with customer complaints and I know how important it is to be empathetic I was also proactive and skillful in handling issues how long have you been working with your friend I've been there for two years why do you want to leave [Music] I am still eager to learn more about the service your company will provide that learning and growth what is the main reason you apply to work for our company I saw the dedication to a core value that I share personally put your customers first with this I can see that your company has a sure success long term I would be honored to grow with a company that focuses on the right things please share your strengths with me my strengths are dedication and follow through I stay committed during good times and bad my dedication lasts to the very end I won't settle for mediocre my standards are high and I work hard to achieve my goals at all times I work well with others and I always put customers first can you share an example of great customer service I listen first and then answer I give answers that best benefit the customer I use empathy by seeing the problem through their eyes my underlying goal is to always make sure that they are happy awesome what would happen if a customer was impossible to please I would give it my all to ensure their happiness this would include letting someone else give it a go some people like to see a new face and I know that I can only get as far as they let me I would remind myself that we are all human and some people need time great please share your weaknesses with me I get repetitive and it may tend to annoy others sometimes I try to combat this by pacing what I say I also work on it by limiting the number of times I say something what would you like to be in five years in five years I'd like to be a manager who other managers look to for advice I would like to be thrown out of my comfort zone too cross-training in The Culinary area has been a long-term goal of mine culinary is considered a promotion and it will come based on performance do you handle yourself professionally when things aren't going as planned in most cases I can find a way to fix issues when they arise when something is beyond my skill level I have been known to reach out and get the help needed to overcome the obstacle you seem stable and easy to work with are there any other qualities you'd like to share hello are you enjoying the story please give us a like thank you I adapt well and make use of situations how so when I was out of work I found a way to develop my skills what did you do I took a course online and made a friend who showed me the ins and outs of LinkedIn I'm impressed all right thank you for coming in MrScott it was a pleasure meeting you today it was wonderful meeting you too you will hear from me tomorrow thank you I look forward to it foreign the directing manager at the Olive Garden hello are you MrScott yes this is MrScott speaking I'm calling to say welcome to the team congratulations MrScott you got the job foreign thank you so much I would be honored to take the job when would you like me to start [Music] okay that is the end of the job interview part now let's look at some essential words meanings questionnaire set of questions and answers for the purpose of a survey I want to thank you for your attention to detail during our preliminary online interview questionnaire find out to learn something how did you find out about this job post advertisement created by an employer I found your job post on LinkedIn which directed me to your company's website resume a document that a job applicant creates to itemize their qualifications for a position where I sent in my resume and did the preliminary online questionnaire meet up means to meet that's brilliant I am so glad that it was that simple for us to meet up shower to cover fully this is so true we do know how important a customer is and we shower them with great service goal the object of a person's efforts our top goal has always been and it will always be to have our customers want to come back Advocate someone who publicly supports a cause or policy I am an advocate of customer service volunteer a person who freely offers to take part in an Enterprise or task I used to volunteer at school promote it Advance or raise to a higher position or rank within inside within the outer bounds of either time frame or other confines I was promoted to the sales manager position within a year you can practice English whenever and wherever you want just listen to our short stories and answer the easy question out loud you will improve your listening and speaking skills fast [Applause] [Music] jump ship to leave an organization usually for a better opportunity climbing the ladder moving up rank within a particular field of business I jumped ship and came to work as a server at a restaurant with hopes of climbing the ladder again job market the market where employers search for employees this closure put me back on the job market hooked up connect someone with someone or something else to give them a good deal I was not there long because an old friend from my previous sales job hooked me up with an interview at his company proactive creating or controlling a situation rather than responding after it happens I was also proactive and skillful in handling issues issues important problem or topic for debate I was also proactive and skillful in handling issues empathetic showing an ability to understand and share the feelings of another I dealt with customer complaints and I know how important it is to be empathetic dedication being dedicated committed to a task or purpose my strengths are dedication and follow through mediocre only moderate quality not very good I won't settle for mediocre advice guidance or recommendation offered in five years I'd like to be a manager who other managers look to for advice immediately done it once right away when I completed school I was fortunate to find employment immediately as a sales representative skillful having or showing skill I was also proactive and skillful in handling issues listen to the lessons repeatedly to think in English and automatic speaking repetition is very very important to become fluent you need to speak English fluently without translating in your head the words should come out of your mouth automatically so this is where the repetition comes in if you repeat the same vocabulary and sentences many times you will become a master of this vocabulary and grammar so you will be able to use that words automatically without thinking about grammar rules and without translating vocabulary in your head in order to think in English you must repeat vocabulary and sentences as much as you can after lots of repetition eventually you will start to think English in your head and improve your speaking skills as I mentioned before we use the question and answer method repeatedly in our short story lessons so you will listen to the vocabulary and sentences many times in the same lesson so you can practice English with it whenever and wherever you want just listen to our short stories and answer the easy question out loud you will improve your listening and speaking skills fast and that's all for now see you at englisheasypractice.
