hello hey ask who's calling yeah it's ronin uh and this is a cold call wanna roll the dice [Laughter] i appreciate you letting me know i'm actually on a conference call but i really appreciate transparency so go ahead okay well i appreciate it are you already using a ticketing tool like zendesk uh or salesforce today for support i am i am do you have any way and this isn't a gotcha but do you have any way of knowing which customer left feeling the most frustrated out of all the interactions this week that's a good question
um [Music] i think i do maybe not directly but if i piece together some data from an ai tool i'm using i might oh okay cool in short what we're doing at stylo and the reason for my call was to see if you were curious to learn more about how we track sentiment in real time things like frustration urgency from any customer interaction that way you can get a sense of where the fires might be burning before they actually get put on your desk and how is that measured great question in short what we're doing
is we're using natural language processing to first tag and categorize all of your interactions for you so you don't have to have your agents do it or rely on the accuracy of that and then second we layer sentiment analysis on top of it based off of the model that we've built which requires no training works from day one so that's interesting is this similar to gang where gong would be used more so on the sales side is it similar to that kind of yeah but really focus on customer support sort of a sort of a
health score but for support and for a very functional purpose to reduce costs of support and try to prevent support related churn okay well you have my attention and i really appreciate your transparency so i'd love to learn more do you think i could get a demo
