Here's what's going to happen. I am going to have to fix you. Manage you two, on a more personal scale.
A more micro form of management. Jim, what is that called? "Micro-gement?
" Boom. Yes. Now Jim is going to be the client.
Dwight, you're going to have to sell to him without being aggressive, hostile or difficult. Let's go. All right fine.
bbbrrring (bing) Hello. Hello, this is Dwight Schrute from the Dunder Mifflin paper company. Well that's great, because I need paper.
Excellent, then you are in luck because we are having a limited time offer, only on EVERYTHING. Wow, this is my lucky day! [whispered] Ask him his name.
What is your name sir? I am Bill Buttlicker. Really, that's your real name?
How dare you? My family built this country by the way, Be respectful Dwight, please. Yes, Michael.
Could you hold on one second, it's my other line. What? No, but I.
. . Hello?
Yeah *Laughs* No, I'm just on the phone with this STUPID salesman. He's so dumb. Probably just gonna keep him on the line forever and not buy anything.
Okay! It's up to you to change his mind. Sorry, that was a family emergency.
Oh no, what's wrong? You know what? That's private.
Boundaries, Dwight! C'mon! Oh, I'm sorry, Mr Buttlicker!
As I was saying: we are having a limited- Sorry could you speak up a little bit louder? I'm hard of hearing. It's hard if he's an old man.
Okay, as I was saying right now - You gotta talk louder. Okay. Our prices have never been lower - Son, you have to talk louder!
. . .
Never been lower! LOUDER, SON! BUTTLICKER!
OUR PRICES HAVE NEVER BEEN LOWER! Stop it, stop it! That is totally inappropriate.
You never yell at the client! Now you listen to me, sir. Here we go.
The three words I would describe you as, is aggressive, hostile and definitely difficult! Please MrButtlicker. Am I right, right now?
Give me the phone. Please give me another chance. MrButtlicker?
Give me the phone. I have to put you on with my boss. Well I should hope so.
Who is this? Hello. This is Michael Scott, regional manager.
Well, this is William M. Buttlicker. Hello, Mr Buttlicker.
How may we help you? Michael, I like the sound of your voice. You know what I'm gonna do?
I'm gonna buy 1 million dollars worth of paper products today. See how it's done? Thank you very much, sir.
I don't think you'll regret it. See what I did? You're the master.
There is one condition Michael. Yes? You have to fire the salesman that treated me so terribly.
Don't do, it Michael. *whispers* It's a million dollar sale.
