we all know that trust is important but what what is it really um so i'll give you an example it's sort of one of my favorite examples of what a trusting team looks like um so i a bunch of years ago i was in vegas for a business trip and they were very nice to put me up down the street at the four seasons beautiful hotel the four seasons over here happens to have a coffee bar in the lobby and so one afternoon i went and bought myself a cup of coffee and the the barista
working that day named noah he was charming and funny and engaging and i stood there for far too long talking to noah and as is my nature i asked noah do you like your job without skipping a beat noah said i love my job now in my line of work that's significant like is rational right i like the people i like the work i get paid well i like my job love is emotional it's a higher order connection like do you love your wife i like her a lot right it's it's different right and noah
said i love my job so for me i was like oh that's a hierarchy connection this kid's emotionally connected to his job so immediately i followed up and said can you tell me specifically what the four seasons is doing that you would even say to me i love my job and again he didn't skip a beat he said yeah throughout the day managers will walk past me and ask me how i'm doing ask me if there's anything that i need to do my job better not just my manager any manager and then he said i
also work at another hotel he says and there the managers catch us when we're doing things wrong he says they're the managers put pressure on us simply to make our numbers and perform there i like to keep my head below the radar and just get through the day and collect my paycheck only at the four seasons he said do i feel there's that word again do i feel i can be myself what i find so profound about that story is this is the exact same human being in two different companies in two different leadership environments
and our experience of him will be profoundly different not because of the person but because of the place he works right it's not the person very often and so uh you know when we talk about oh you can't get good people these days i'm like hmm you know it's like the only common factor in all my failed relationships is right it's like if if there's no good people ever that you can hire i'm thinking hmm there's one common factor and all those people who are leaving you that might be you um and and and uh
uh and and noah's experiences you know we have these we have this twisted thoughts about how we get the most out of our people like how am i going to get the most out of a mate people are not a towel that you ring them out how much you can get out of them you know the question is what kind of environment can i create in which my people can work at their natural best
