How to Use ChatGPT for Sales: Convert Comments into Leads on Social Media | Chatbotbuilder.ai

you are about to learn how to use chat GPT to automatically respond to your Facebook and Instagram comments and DMS let's do it first things first head over to chatbot builder. a create your account or log in the next thing we want to do is connect our social media channels head over to settings click channels let's click Facebook Messenger click connect the system is going to take over from here and open up your Facebook page you'll hit this screen where you're going to need to hit edit settings and ensure that you've selected all of the

pages that you want to use click next make sure all the permissions are granted for this integration to work click done and you're done and then you're going to be able to select your Facebook page it'll take a few seconds to pop up in this case it's called the dentist spot we'll click connect and in just a few seconds we'll have our chatbot account connected to Facebook Messenger perfect now let's connect to Instagram we can just click channels and click Instagram click connect again we'll just wait a couple of seconds the window will pop open

let's click edit and we'll make sure that we've got the Instagram page selected click next and this is going to ensure that you have a Facebook page that is also connected to your Instagram account if you don't have your Instagram business page connected to a Facebook business page this will not work we'll click next in the last screen here is again a per per screen make sure you have all the permissions selected to be granted and click okay we'll wait a few seconds and then we'll be able to connect to our Instagram account perfect so

now I've connected Instagram to our AI dentist bot account the next thing I want to do is create a flow let's click on flows and click add let's call this public comment reply we're going to click on our canvas here open up the working tab on the left click add content we're going to choose actions open AI click the open AI element you don't need to change anything here here we're going to add a prompt and so we can say something like you're a helpful assistant for the dentist bot your goal is to respond to

comments in a professional tone that encourages the user to check their inbox for more details after you've addressed their comment in one to two sentences Max we've got our basic prompt here and what we're going to do is a little something Advanced so I want to go ahead and copy this text and where you've got the drop down here generate text let's go to generate text Advanced we're going to paste the text here and where we've got user message normally you never have to adjust this but since we're responding to comments this is not necessarily

going to be the last in put which is the last message your user sent that hits your inbox instead it's going to be the last Facebook comment that will be the message that we're responding to and I think that's all we need there this looks good so now we're going to create a new custom field and let's call this FB comment reply so let's click continue now what this is going to do is chat GPT is going to take in consideration the last Facebook comment as well as your prompt and formulate an amazing reply and

it's going to save in a custom field we've just made Facebook comment reply let's click continue now this step is very important sometimes it's easy to forget this step but we've saved the information from chat GPT now is our job to display that information so let's go ahead here and find that custom field which is the Facebook comment reply we're done this will take care of replying to any comment on our Facebook post now let's click the three dots for more and click duplicate click back on flows and now you can see we've got a

public comment reply copy let's rename this to private DM reply and hit continue now let's edit this flow and what we're going to do here is we're going to say you have just responded publicly to this customer's comment and now you are responding and continuing a conversation with them in the inbox in a private setting your goal is to thank the user if their comment was positive and if the comment was negative your goal is to try to collect details like what happened to cause a negative experience and express your sincere apologies if necessary all

right so we've got our two flows set up one to to handle the private messages and one to handle the public replies now let's put them to work by clicking on the tools section click Facebook comment automations we'll click add and we'll call this um uh FB Auto comment continue we've got some options here I'm going to let this work on every post we're going to send a private reply with the private DM reply and we're going to publicly reply with a flow and that flow is is the public comment reply the two flows we

just made together here I think we're all good and we'll just make sure that this is activated all right great let's go back into tools and let's do the same thing for Instagram we don't need to make any changes unless we want to let's just call this IG Auto comment and we're going to do the same thing we're going to choose flow for the private reply we'll choose flow for public reply keep everything else the way it is let's click save and let's click activate now it is time to test it so first let's go

to the Facebook page all right so I've got the Facebook page open here we've got our post and let's test it out now there's one thing that you're going to need to remember you're going to make sure if you want to test the comment tool that you are actually commenting as your personal profile if you are commenting as a business page the automation will not work business to business it must be profile to business so I am logged in as me and and so I'm going to say this looks awesome in about 3 seconds boom

now we see we just got our message this is awesome thank you so much for the positive feedback we're thrilled to hear that you think our service looks awesome if you have any questions or need any further info we're here to help I'm going to say thanks I may make an appointment I also see the notification that the dentist B has replied to me and has liked my comment comment so now we've already got a response let's refresh our screen and check the actual public reply and the reply says thank you for your kind words

we are thrilled to hear that you think our service looks awesome if you have any specific questions or need information please check your inbox for a detailed response we're here to assist all right so we got an amazing comment reply instantly that's how you do it you've got to be in the moment guys and this is as in the moment as you can get an instant beautifully thought out and reply to response we're here to help that's so awesome all right so we can see the bot liked our comment and replied and we got the

DM so what more can you ask one comment leads to three other interactions the algorithm loves this trust me I know um all right guys let's now test Instagram and let's search for the dentist bot here and let's go ahead and leave a comment and we'll say this looks awesome can't wait for you guys to open and so I've posted the comment thanks for your enthusiasm we appreciate your excitement for our upcoming opening we'll be sure to keep you updated with all the details check your inbox for more information we look forward to serving you

soon check it out boom so check it out thank you so much for the positive comment we're thrilled to hear uh and then it says feel free to reach out to us look forward to seeing you this is incredible guys this was my job back in like 2015 I was a community manager at an agency and all day long I'm having to respond to all of these comments and DMS many times I'm having to text the uh brand account or the uh client account hey what's the answer to this because I don't know this is

not in the handbook it's not in the guide book those days are over we just solved Community Management this year this is absolutely incredible and remember with the advanced features that we offer at chapot builder. you can perform a lot more than just the best FAQ and response bot on the planet although I think we probably win that y um you can do a lot more think of function calling with chat GP triggers for example we just did the video on AI appointments the opportunities are absolutely endless but as always thank you for watching we

appreciate the support and we'll catch you next time [Music] peace