hello this is me Ali Raza I'm a Google ads Facebook ad and Bing ad certified advertising professional as well as an owner of a Google partner company and today I'm here with a new case study regarding Google merchant center account suspension for those who don't know we we work with suspensions for Google ads dis Google ads being suspended Facebook ads being suspended Bing ads being suspended we also provide Management Solutions we also Prov services but this video is going to be a detailed case study regarding a Google merchant center account which was suspended originally for
misrepresentation with several other issues what we did how we got it restored and how much time it took us so I will uh do a step by step uh you know a review in this video so this was an account you know you can see over here this was an account thing over you know when we got the account the account was suspended for misrepresentation the targeted country was neitherlands and then you know there were several other errors on the account as well for instance the account you know the account had several other errors like
uh the account has issue of robot state txt which we assumed because it was not available for desktop landing page we unavailable for mobile landing page you know sometime it's a robot TT issue when people do not know but mystically they you know they stop the Google crawler or some other issue why we were not sure at the start what was the exact issue but I'm just showing you and then you know uh around 50 plus items had you know missing value image link uh they have around you can see the 42,000 products and you
know with their 27,00 being un unavailable for desktop and and similar for mobile landing page around 29 had invalid image and promotional overlay on image with 26 uh image too small for 15 image not retrieve crawl ping for 11 so this was an issue and this was being found through the uh you know Google uh found this issue through a manual check and you know when the misrepresentation error is concerned usually people you know things on like for like your trans about the business do you have any certificate you have are you providing any reviews
professional thing professional Su guidelines are being you know sorted or not and you provide accurate information in your Merchant set but you know apart from this Google has over the time you know increased you know with so many checklist they have automated so much checklist and they're you know let me say that the Google system is very very fine when it comes to you know finding out errors and issues so it's a very you know hard time you know people try their best you know to get them St so yeah you can see here as
well like this was a situation of the account with 43,000 products like so what we did was we uh did a audit of the account and the you know merchant center plus the website to see where the error R because 43,000 were too big so we reduced it you know to around 2 3,000 products you know for this case study so when we started working out you know we figured out some errors some issues you know I'm going to show you you know that we took multiple audits multiple checks because uh again it's a teamwork
so uh credit to my team for this work but you know when we did uh multiple checks multiple checks so you know that uh different staff have a different opinion on that P so it was a combined report and you know when one of our staff member also started working with the Google to get it restored we had a manual support Channel with Google to find out where the errors are where the issues are what could be the possible reasons then you know we find some few things you know on the website like business now
let me make it bigger so everyone can read it uh you know um sorry for this so you can see over here the first you know uh was inut business number is missing no news letters being provided no social media I can given because you know social media gives authenticity so we thought I social media View pages to be added we suggested some pages added like do not sell my personal information cookie policy terms of page review Pages recommended return and refund page should have it should be different while the product page no reviews about
products available and product page testimoni required you know we suggested contact speci should have social media icon map is recommended which was missing and you know we also manually check everything on the website from products check out to you having multiple products to see the discount everything with the payment methods you know there are so many things sometimes you know that one of our client which had a single word missing from the uh refund page you know because the date was not rightly being mentioned and the account was being suspended so Google is very tough
you know it can you know pinpoint a specific reason so which is why we were very concerned and you know uh we also looked on the aboutou US page the page looks fine you know but we also sued adding content you know then we looked on the Google Business listing so we didn't find any Google listing no GMB found no businessing found no phone number found then ficon was not avable again ficon is an option not necessary things then we also find some broker links as well we did a mobile speed test which we thought
that it could slightly be increased you know and then you know we also suggested few things further such as you know let me make this you know bigger as well so you guys can read as well like clickable information need of mail phone number addresses pH is needed to be added have contact us page foter about page shopping policy page we also you know manually figured out some errors on these pages and some content policy changes even the you know what people do is just copy and paste the return policy page or privacy policy page
which is not the right way to do the work so we manually reviewed and you know manually told what were the changes and then you know it was not a single audit then we did an other other another audit now because multiple team was staff were over there because we wanted to get them rest as soon as possible then you know uh another audit was done and you know the footer lacks the business information which was being told before the pages being added and then you know on the product pages we also add suggested some
unique descriptions the all pages need to have their unique description on the contact test page we also suggested them to increase some authenticity you know by having social media numbers icons phone number uh plus a listing address plus a Google Map listing if possible plus you know the contact us form Pages working or not that is also very important in that and then you know uh we cross link with uh Google Map as well to see in case if we found even a listing and then we also looked on the competitors on what kind of
competitors were doing because you know after restoring so many GMC accounts Google ads disapproval we had got a uh checklist policy where we work around to get them restored so you know we use that checklist again over here as well so you can see that the mobile speed further went slow and the email uh letter you know even the email which was being mentioned was not you know working well so you know that is also things so we were you can see we were looking at on a single thing even the phone number we may
we tried ourself calling although you knows it's our client but you know we manually want you to verify each and everything so this was a second audit and now this comes a third audit okay now you can see that multiple audits have been done to get it Restort in the third uh audit we we felt that uh review pag is still missing we thought that product pages should have some unique description not uh copy paste description uh we further suggested some improvement in the contact test page uh and then again the email newsletter was invalid
and then you know the things doesn't end over here then we did another audit okay so now you know because we were looking from different angle different things over to see you know what could be the error so here you know we found some plagerism issue on the website you know we discussed with them and you know we found some issues so we thought that that should be avoided as well then you know the subscription form was not still working and the payment icons you know they were not reflecting exactly you know which were during
the checkout process and that is also very very important in the go Google M CER checkout process so you know we looked around those as well and then you know we further suggested some improvement so this even the St doesn't end here because we did an other you know audit so now this was almost the last audit and after this audit you know uh we even found some valid content over there as well and the and the guy you know posted the wrong address so you know that was an also an issue over there and
then you know uh we also suggested uh few more tactics over there as well so you know we also you know uh suggested installing an AC Optimizer some more tools for website speed optimization which we fa because I also believe that PB is a kind of a SE Factor as well that can help you SEO as well as in marketing as well so so not limited to Su but it can also help you in other factors as well so you know after doing this you know having a consistent chap support and channel discussion with the
Google so you know what we did was we decided for creating another account through our GMC merchant center agency we as I told you like I run a Google partner agency so through the Google merchant center what we did was we issued a new account to them okay the targeting country was Netherland we provided them with the Netherland account okay now that there was a good thing and there was a bad thing you know the good thing was that the products were approved but later on the products you can see were here that suddenly got
disapproved so around 3491 products over there you know which went into the approval and I can even refresh in in in front of you guys to show you guys that it's all real you can see over here that this was you know and over there as well and then suddenly you know still you know got into dis but you know that we do not leave our customers and somewh behind so you know we sorted the issue we look around on this and then you know we had a manual you know even with majority cases you
know we we can get the account restored without even requesting the review but this was a different case so you can see over here that uh uh you know we did a review request on 29th April and you can see Google found this issue and you can see it's a 30th April right now so then you know what happened was you know we got a mail on our agency account that the merchant center user the merchant center account uh review have of for my representation has been completed and the issue is no longer appears in
your mer account so that is how the account got restored for misre representation even if you have issues like uh your website being uh suspended or for website needs Improvement some medical issues uh Medicare issues supplement issues or any other issues me and team can help you in restoring Google m center account Google ads dis approval Google ads account being suspended sometimes there are cases when Google ads account and Google m center both are suspended simultaneously we can even look on for those cases as well so yeah this is another successful case study again uh
I like to give appreciation to my team you know who work consistently very hard to get it restored it's a teamw work so I appreciate my team and in case if you need a professional help in restoring Google merch Center account all you have to just to click on one of the link in the description to get started working with us and we going to make sure to help you uh get your Google M account back or in case if you need Google manage Google ads management Google shopping Management Services me and my team can
help you all you have to do is to click on the link the description to get working with us and if you like this video make sure to subscribe to my channel press the Bell icon and do like and share this video as well once again thank you for watching take care bye-bye