hey welcome to business made simple it's the daily video that is designed to either make you money save you money or somehow advance your career today I want to talk about a serious problem some of you have it it's this you don't like your customers you don't like them they make you angry they make you upset they frustrate you they call you and they complain you feel like you haven't the babysit them all the time I know you've heard that around your office if you have heard those kinds of that kind of talk around your
office send this video to every one of your employees you all need to wash it we have actually created a rule at story brand and it's this it's part of our customer service philosophy you are never allowed to badmouth a customer you're not allowed to complain about a customer and there's a reason for that the reason is 95 to 99 percent of your customers aren't painful at all they're wonderful to interact with but that one customer taints the whole group of them and you allow them to taint the whole group of the rest of your
customers that by bad-mouthing them you can stop yourself from complaining and when you stop yourself from complaining what you're really doing is you are framing reality if I complain about a customer if I complain about my marriage but I complain about my kids if I complained about my pets but I can play about my home I'm framing my reality in a negative light if you do that with your customers you are painting in a negative light the very group of people that you are financially dependent on that is a bad business move so how do
you deal with challenging customers you use the word I just use challenge I am challenged today by a customer who came to me with this request there's a difference between a customer has challenged me I'm a bit frustrated because I'm challenged or whatever and actually judging a customer as a bad human being every customer can have a bad day I've had bad days that doesn't make me a bad person when we actually say our customers are bad people you have set up an enemy a villain with the very first in your financially dependent upon so
make it a rule in your office not to badmouth customers today simple tip never badmouth a customer make it a rule figure out a way to talk about challenges and talk about frustrations and certainly if there's inappropriate behavior that a customer is has done or acted upon one of your team members you need to deal with that that I'm not talking about that I'm talking about the basic you know idea of sitting around the break room people are talking bad about customers you will find not only the benefit of loving your customers more you will
just have a more positive environment to work in I like the rule you know one of our rules customer service rules never badmouth the customer but never badmouth each other either I mean you can say I'm challenged by so-and-so's behavior but when we turn the corner or go over the top and speak judgmentally about somebody we work with it creates a negative environment today's simple tip again never badmouth a customer you're gonna find that you'd like your customers more and you like your work environment more and you make more money because they know they smell
it you are worthy you
