“Tell Me About Yourself” for CUSTOMER SERVICE INTERVIEWS! How to PASS a Customer Service Interview!

in this training video I am going to teach you how to answer the customer service interview question Tell me about yourself right at the very start of your customer service interview the hariring manager is going to say to you tell me about yourself and the answer you give will be the difference between a pass or fail so to help you give a top scoring answer to the question tell me about your yourself I will cover the following four things in this training video number one I will explain why the hiring manager will ask you the

question tell me about yourself in your customer service interview there are two reasons why they are going to ask you this question you need to know what those reasons are to give a top scoring answer number two I will tell you the four things you must talk about in your answer to the question tell me about yourself to get a high score number three I am then going to give you two top scoring answers to the question tell me about yourself that are perfect for customer service interviews now the first answer option is for experienced

candidates and the second answer option is for freshers and people with no previous work experience so there is an answer for everyone and then finally number four I will teach you how to answer more customer service interview questions in a real live job interview this video is fantastic you have to watch it I pass my customer service interview by giving some outstanding and confident answers and just very quickly if you are new to my channel don't forget to hit that subscribe button thousands of you and I mean thousands of you are passing your interviews at

the first first attempt I can only help you if you are subscribed please hit the like button because that motivates me to create more great content for you and please tell me the name of the customer service job role you are applying for in the comment section below the video and I will give you some extra help to ensure you pass your interview thank you very much indeed okay to begin with why is the hiring manager asking you the question tell me about yourself well there are two reasons here they are reason number one is

because they want to quickly assess if you have the skills needed to work in customer service now there are four skills required to work in any customer service job role and I will tell you what those four skills are in a second and you can then use them in your answer to the question tell me about yourself and the second reason why they will ask you this question is because they want to find out how passionate you are about customer service now working in customer service requires a unique set of skills and qualities you cannot

deliver excellent customer service unless you are passionate about helping people so those are the two reasons why they will ask you the question tell me about yourself to find out how passionate you are about customer service and to also make sure you have the skills needed to work in the customer service job role so let me now tell you the four best skills for customer service job interviews and you can then use them in your answer to the question tell me about yourself please write these down the first skill needed is communication if you have

good communication skills it means that you speak clearly with customers and also write professional emails so the first skill needed in customer service is communication the second important skill is to have active listening skills so this means that you listen to customers and you demonstrate while speaking to them that you are paying attention and that ensures customers feel heard and valued the third important skill for customer service is having good in-depth knowledge of the company's products or Services because that then means you can answer customers questions about the products and services before they make a

buying decision and the fourth important skill for customer service job interviews is responsive so this means that you respond quickly to customers inquiries and needs I am sure you have been in a situation before like I have where you contact a company and they take days to respond that is not good enough in customer service so you have to be responsive so those four great skills for customer service job interviews and I recommend you use them when answering the question tell me about yourself are communication active listening product knowledge and being responsive okay now before

I give you these two top scoring answers to the question tell me about your let me tell you the four things you should talk about in your answer so the first thing is obviously the four skills you have that meet the roles demands the second thing I recommend you talk about is any experience you can bring to the customer service position number three you will talk about any accomplishments you have gained in your life so far now those accomplishments can come from either a previous job role or your personal life if this is your first

ever job application and finally number four talk about the type of person you are and what you will do in the role to help the company deliver excellent customer service now you will notice that those four things are highlighted with the first letter in red and they stand for seat and you can remember my seat structure for tell me about yourself in customer service interviews because of course you will be sitting sitting down on a seat at your customer service interview so write that structure down and use it when answering the question tell me about

yourself so let me now give you those two top scoring brilliant answers to the question tell me about yourself and you can write them down and practice them before your interview now the first answer option is for experienced candidates and then answer option number two is for freshers and people who are applying for their first ever work position so here is answer option number one tell me about yourself for customer service interviews experienced candidates here we go thank you for this opportunity I am a customer Centric self-motivated and passionate person with the skills to match

the job description I am a good communicator who acts as a positive role model while dealing with with customers I use active listening skills to meet customers needs and ensure my product knowledge is strong enough to respond to customer inquiries I have experien responding to customers quickly resolving complaints and working as a team I am a high achiever in my last position my manager praised my adaptability my going above and beyond for customers and my use of customer feedback to help the company improve if you hire me in this customer service position I will treat

customers very well so they become long-term Advocates of your business I will also be flexible in my working hours to assist the business in times of need and I look forward to sharing additional details regarding my suitability for disposition in the interview so that is a brilliant confident answer to that first customer service interview question Tell me about yourself and it is perfect for experienced candidates now the second answer option is for those of you who don't have any previous work experience tell me about yourself for customer service interviews here we go thank you for

this opportunity although I am new to the workplace my skills will Empower me to deliver excellent customer service for your company I am positive friendly and an excellent listener I enjoy helping people especially when they have problems that need resolving during my academic studies I gained experience working at a local cafe so I understand how important great customer service is to the success of a business I am a high achiever I I have won events with my sports team and I helped raise money for good causes while at college if you hire me for this

position I will learn the role quickly and take on feedback from my manager I will work hard to become a great asset to the team and be flexible in my working hours to help the business deliver great customer service and I look forward to sharing additional details in the interview regarding my suitability for this customer service position so that is another fantastic answer don't forget all you have to do is choose the one answer option that is relevant to your level of experience now the next thing to do is watch this video right here on

YouTube and you can watch the video by clicking that link right now at the top of this video it will take you through to my 10 minute customer service interview training video I undergo a live customer service interview and I give some brilliant answers if you want to know how to pass a customer service interview make sure you click that link watch me pass a live customer service interview there's some really difficult questions in that interview such as what's your definition of good customer service and how would you deal with a difficult customer if you

want to know how to answer those questions and more make sure you watch that training video you won't regret it thank you for watching don't forget to subscribe please hit the like button and you can also connect with me on LinkedIn I have put my LinkedIn Link in the description below the video it is always an honor and a pleasure to connect with like-minded professionals such as yourself thank you for watching and I wish you the very best for passing your customer service interview have a wonderful day