Hello this is learning English Pro and my name is j I'm your online tuer and guide welcome to the ultimate business English Master Class whether you're gearing up for a big presentation navigating a virtual meeting or refining your professional communication skills this compilation master class has got you covered in this master class you'll find expert guidance on everything from virtual meeting phrases to Advanced Interview techniques essential vocabulary for sales and customer service and even specialized ter terms in finance real estate and AI if you want to skip ahead to a lesson of your choice all
the lessons are timestamped in the video description for easy navigation so whether you're a season professional or just starting your business career this compilation is your go-to resource for mastering the language of business so grab a notebook Settle in and let's take your business English to the next level today we're tackling a highly relevant Topic in today's business World Advan business English for virtual meetings and remote work with remote work becoming the norm mastering the language and etiquette of virtual meetings is more important than ever whether you're leading a team collaborating with colleagues or presenting
to clients this lesson will equip you with the phrases and Strategies you need to communicate effectively so if you're ready grab a pen and paper and let's dive in Virtual meetings and remote communication are NOW essential parts of the modern workplace whether you're working from home managing a global team or engaging with clients across different time zones your ability to communicate clearly and professionally in English is crucial in this lesson we'll cover the key phrases tips and Strategies to help you excel in this new work environment let's start with some essential phrases that you'll need
during different stages of a virtual meeting these phrases will help you manage the meeting effectively engage with participants and ensure that your message is clear the following phrases are useful when you're starting the meeting these are really good ways for opening the Meeting and setting the agenda thank you all for joining today let's start by reviewing the agenda can everyone hear me clearly if you're having trouble please let me know in the chat let's move on to our next topic which is facilitating discussions this is how we can encourage participation and manage the flow of
conversation I'd like to hear everyone's thoughts on this please feel free to unmute and share your input Let's go around the room James could you start by giving us your perspective meetings are all about sharing information but what key phrases can we use when we want to present ideas data or updates in a virtual meeting let me share my screen so you can see the presentation as you can see from this chart our sales have increased by 15% this quarter to ensure everyone is on the same page here are some key phrases for Clarifying and
confirming understanding amongst participants just to clarify are we all in agreement on the next steps can I confirm that the deadline for this task is next Friday managing technology in meetings is never easy here are two useful phrases you can use to address common technical problems it seems like there's a bit of a lag could everyone try turning off Their video to improve the connection I'm going to reshare my screen please let me know if it's still not visible the meeting is coming to a close so here are some phrases for wrapping up the discussion
and outlining action items before we close let's summarize the key points and action items thank you for your time today I'll send it the meeting minutes and follow-up tasks shortly these phrases that we've just Covered are your toolkit for running effective and professional virtual meetings practice them to ensure you're prepared for any situation next let's discuss some key strategies for remote communication working remotely brings unique challenges such as time zone differences technology issues and maintaining team cohesion here are some strategies to help you overcome these challenges and communicate Effectively when it comes to time management
always confirm the time zone when scheduling meetings with International colleagues when it comes to speaking in English avoid jargon or overly complex language that might confuse non-native speakers so keep it simple it can be difficult to get to know people in a virtual environment you can start meetings with a brief personal check-in or small talk To maintain a connection and use video whenever possible to create a more personal interaction when it comes to sharing information use shared folders on platforms like Google drive or Dropbox to keep everyone on the same page an important thing to
do is to summarize key points and action items in follow-up emails after meetings to make sure everyone's aware of what is expected these strategies will help you Navigate the challenges of remote work and ensure that your communication is effective no matter where your team is located let's recap what we've covered today key phrases for managing virtual meetings from start to finish we also loed strategies for Effective remote communication including time management and clear document ation at home I want you to practice leading a virtual meeting using the phrases and strategies we discussed Record yourself or
practice with a partner this is a great way to really get involved in the learning process let me know how you got on in the comments below I'd love to hear from you thank you for watching if youve had this video helpful please give it a thumbs up and don't forget to subscribe to learning English Pro for more ADV Advanced English lessons and stay tuned for another business English lesson up next we have 100 English phrases for Sales you'll learn lots of really useful English sentences for dealing with tricky customers and tricky situations I hope
you enjoy this lesson and remember you're learning English like a pro with learning English Pro if you're working in sales or customer service this video is going to be a game Cher for you today we're diving into 100 essential English phrases that will help you handle every aspect of a sales Interaction whether you're working in a retail store handling phone inquiries or even dealing with tricky customer situation in this video we're going to cover a wide range of topics including engaging with customers negotiating prices managing refunds essential phrases for phone interactions and how to deal
with those tricky customers professionally and effectively this video is perfect for anyone in sales or customer service Whether you're just starting out or looking to refine your communication skills even if English isn't your first language these phrases will help you sound confident and professional in any sales scenario and stay tuned after this lesson for even more business English vocabulary you'll learn lots of phrases for different work scenarios in context this is learning English Pro where you can learn English like a pro let's get started on our English lesson the phrase Our first topic is greeting
customers welcome how can I assist you today good morning what brings you in today hello is there anything specific you're looking for hi there need help finding something good afternoon how can I help make your shopping easier in our next batch of phrases we will look at how to engage with customers is this your first time shopping with us Are you shopping for yourself or a gift today what kind of product are you interested in is there any particular style or color you're looking for may I suggest something that could suit your needs let's move
on to our next topic introducing products to a customer this is one of our most popular items let me show you some of our best sellers this product just came in it's Very popular we have a new collection that might interest you this item is highly recommended by our customers let's explore some phrases on how we might advise a customer on choice this product offers great value for its price if you're looking for durability this would be an excellent choice based on your needs I'd recommend This one this model has excellent reviews from other customers
for your specific requirements I think this option would work best handling price negotiations can be very tricky here's some phrases to make it a lot easier I understand your budget concerns let's see what we can work out I might be able to offer you a discount on this it If you purchase more than one I can offer you a special deal this is the best price we can offer for this quality we can consider a price adjustment if you're buying in bulk let's move on to phrases you can use when closing the sale would you
like to proceed with this item shall I get this ready for you are you ready to check out is there anything else you would Like to add to your purchase I can have this wrapped up for you if you're ready boost your sales by learning how to suggest additional products and services effectively this product pairs well with the one you're purchasing we also have a special offer on this related item would you be interested in an extended warranty many customers who bought this Also purchased this accessory you might want to consider this additional feature our
next topic is handling objections here you can equip yourself with phrases that address customer concerns and turn objections into opportunities I understand your concern let me explain why this product is worth the price this model might be a better fish for your Needs let me show you a different option that might be more suitable we have a satisfaction guarantee if you're not happy with your purchase I can assure you this is a quality product let's move on handle difficult situations with Grace using these phrases tailored for managing tricky customers I apologize for any inconvenience let
me see how I can Help I understand you're upset let's find a solution together I'm here to help what can I do to resolve this issue let me get my manager to assist with this situation I appreciate your patience I'll make sure this is handled properly next up learn the best phrases for processing refunds and returns while maintaining customer satisfaction do you have a receipt for This return I'm sorry this didn't meet your expectations let's process your refund would you like to exchange this for something else let me check at our return policy and assist
you we can issue a refund to your original payment method our next batch of phrases will help you manage phone increas professionally ensuring a smooth Experience for customers thank you for calling the clothing store how can I assist you let me check that information for you can you please hold for a moment I can answer any questions you have have about our products would you like me to place this item on hold for you I'll make sure that we have it in stock before you come in in our next topic you can get Equipped with
essential phrases for taking bookings and managing appointments over the phone thank you for calling how can I help you with your booking today can I confirm the date and time for your appointment let me check our schedule and find the best time for you would you like a reminder call or email for your appointment I've booked your appointment see you Then our next batch of phrases will help you ensure seamless communication for efficiently transferring calls to the right Department please hold while I transfer your call let me connect you with the right Department I'm transferring
you to our specialist please hold I'll make sure you're connected with someone who can Help one moment while I direct your call in our next topic thanking the customer I'll show you how to express your gratitude and a positive Lasting Impression with some simple yet powerful thank you phrases thank you for shopping with us we appreciate your business have a great day thank you for your purchase we hope to see you again soon it was a pleasure as assisting you Today we look forward to your next visit keep your customers happy and loyal by mastering
these phrases for excellent after sales service how has your purchase been working out for you is there anything else we can assist you with if you have any issues please don't hesitate to contact us we offer Support Services if you need any help with your Product thank you for your feedback it helps us improve our service earlier in the lesson we covered some phrases relating to refund in our next topic we'll be navigating challenging refund situations with phrases that aim to resolve the issues amicably I understand you're not happy with the product let's find a
solution I apologize for the inconvenience let me see what we can do we can offer store credit if that Works better for you I'll need to check with my manager on this refund we value your satisfaction and I'll make sure we address this properly with our next set of phrases you'll be able to advise your customers on great product pair to make sure their products and purchases last longer for them to keep this product in the best condition I recommend using this care Product this item requires special handling let me show you how you can
extend the life of this product by following these steps we offer a maintenance service for this product here are some tips to help you get the most out of your purchase stay connected with your customers by using the next set of phrases to follow up on orders and ensure Satisfaction I'm calling to update you on your order status your order is ready for pickup when would you like to collect it we've shipped your order and it should arrive by Friday I'm following up to ensure you received your order if you have any questions about your
order feel free to to reach out encouraging customers to return with the next set of phrases help promote Loyalty and repeat business we have a special offer for returning customers you're eligible for a loyalty discount on your next purchase thank you for your continued business we appreciate it we'd love to see you back soon here's a coupon for your next visit join our Rewards program and enjoy exclusive benefits in our final topic learn how to Respond to price inquiries with confidence using these essential phrases this product is currently priced at $2 we offer price matching
with our competitors this item is on sale for a limited time I can provide a quote if you're looking to purchase multiple items our prices are competitive and we offer excellent value a great sales professional is Confident and pathetic and knowledgeable they know how to connect with customers provide tailor advice and handle challenges with Grace by practicing these 100 essential English phrases for sales you'll become great at greeting customers advising them on choices handling tricky situations and following up on orders all of the phrases will help you communicate more effectively and professionally if you've enjoyed
this lesson make sure to like comment Subscribe and share with the friend don't go anywhere because coming up next we have more professional business English with my lesson on interview techniques and after that there's even more lessons lined up for you this is learning English Pro and you're learning English like a pro in today's lesson we're heading back to business English with conversation and the topic is interview skills today we'll be going through Three different interview scenarios to help you improve your English speaking skills I've chosen three types of jobs a store assistant a restaurant
waiter and finally a financial analyst the last interview is more advanced so stick around for a bit of a challenge now let's dive into the interviews pay close attention to how the candidates respond to each question and how they interact with the interviewer and later we'll take a look at the key qualities Of each successful interview these interviews will have an interviewer this is the person who asks the questions in a job interview in our examples the interviewer is the person representing the company or organization an interviewee is the person who answers the questions this
is the candidate applying for the job in our first scenario the interviewer is Miss Smith she is the owner of a clothing Boutique our interviewee is John Roberts and the job he is applying for is a store assistant let's check out the interview hi Mr Roberts thank you for coming in today how are you hi I'm doing well thank you it's great to be here wonderful let's get started have you worked in retail before yes I have I worked as a sales associate at a department store for about 2 years I assisted customers manag Inventory
and handled the register I also helped with merchandising and setting up displays that's good to hear how do you handle a busy day at the store I stay calm and focused I prioritize helping customers first and make sure the store stays organized I'm used to multitasking and working efficiently even when it gets hectic excellent customer service is very important to us how do you ensure Customers have a positive experience I always greet customers with a smile and make sure they feel welcome I listen carefully to what they're looking for and offer personalized assistance my goal
is to help them find exactly what they need and to leave the store happy that's exactly what we're looking for why are you interested in working at our Boutique I've always had an interest in Fashion and I love the Unique Style your boutique offers I'm excited about the opportunity to work in a more specialized environment where I can really connect with customers and share my passion for clothing thank you Mr Roberts you seem like a great fish we'll be in touch soon thank you for the opportunity I look forward to hearing from you have a
great day you To our next interview is for the job of a restaurant waiter the interviewer is Mrs Sharma a restaurant owner and the interviewee is Tom Turner let's see how it goes hi Miss Mr Turner thanks for coming in today how are you hi I'm doing well thank you I appreciate the opportunity to be here glad to hear that so do you have any experience working in the food service Industry yes I do I've worked as a waer for the past three years at a family restaurant my responsibilities included taking orders serving food handling
payments and ensuring guests had a great dining experience I also assisted with setting up and closing the restaurant that sounds great how do you handle working during peak hours when the restaurant is very busy I thrive in a fast-pace environment I stay organized by prioritizing tasks And maintaining a positive attitude I make sure to communicate clearly with the kitchen and my colleagues so everything runs smoothly and customers are satisfied excellent customer satisfaction is key here how do you make sure guests feel welcome and taken care of I always greet guests warmly and make sure to
be attentive to their needs I listen carefully to any special requests and ensure their orders are accurate my Goal is to create a comfortable and enjoyable dining experience for everyone that's exactly what we're looking for here why do you want to work at our restaurant I've heard great things about your restaurant's reputation for quality and service I'm passionate about food and enjoy interacting with people so I'm excited about the chance to work in such a well-regarded establishment where I can contribute to a team that values Customer service thank you Mr Turner I appreciate your enthusiasm
and experience we'll be in touch soon thank you for considering me I'm looking forward to hearing from you have a wonderful day you too our third interview is for the job of financial analyst the interviewer is a hatte your manager called Miss Collins and the the interviewee is Daniel Davis this interview is a lot more advanced than the previous two so pay attention good afternoon Mr Davis thank you for coming in today how are you good afternoon I'm doing well thank you I'm glad to be here wonderful let's get started could you tell me about
your experience in the finance industry and how it relates to the role of a financial analyst certainly I have a master's degree in finance and over four years of Experience working as a junior Financial Analyst at a midsized investment firm in my previous role I was responsible for analyzing financial data preparing detailed reports and assisting in the creation of Financial models I've worked closely with senior analysts on investment strategies and have a strong foundation in both quantitative analysis and financial forecasting that sounds like a solid background how do you approach complex Financial problems especially when
dealing with large data sets I'm a strong strong believer in methodical problem solving I start by breaking down the problem into smaller manageable Parts I utilize Advanced Excel functions and I'm proficient with software like SQL and python for data analysis by organizing the data and using statistical methods I can identify Trends and patterns that inform my recommendations I also make sure to Double check my work to ensure accuracy before presenting my findings that's exactly the kind of attention to detail we value can you describe a time when your analysis directly impacted a business decision certainly
in my last position I conducted a thorough analysis of a potential investment in a new market my data indicated that the initial projections were overly optimistic and I presented an alternative analysis that Showed a more moderate growth scenario based on my findings the management decided to proceed with a scaled down investment which ultimately resulted in a more sustainable growth trajectory for the firm that's impressive and shows strong analytical thinking what Drew you to apply for this position at our company I've always admired your company's reputation for innovation in the finance industry and your commitment To
ethical investment practices I'm excited about the opportunity to contribute to a company that values both Cutting Edge Financial strategies and corporate responsibility I believe my skills experience will allow me to make a meaningful contribution to your team thank you Mr Davis I'm very impressed with your qualifications and approach we'll be in touch with you shortly thank you for the opportunity Miss Collins I look forward to hearing from you have a great day you too the three interviews that you've just listened to all display candidates that did really well but what did they do correctly they
were able to talk about their relevant experience each candidate clearly communicated their previous work experience related to the job they were applying For each candidate also had clear communication they answered questions concisely and directly ensuring their responses were easy to understand a positive attitude is really helpful in an interview the candidates maintained a positive and enthusiastic tone throughout the interview showing eagerness for the role each candidate also displayed problemsolving skills they demonstrated their ability to handle challenges Specific to the job such as multitasking or working under pressure and finally each candidate showed an alignment with
the company values they expressed a genuine interest in the company and showed how their values aligned with the organization's Mission so there you have it that's our first lesson on learning English Pro on business conversation in interviews there's lots more scenarios I can cover so if you want more lessons like this One make sure to like share comment and rewatch The videos a few times that will definitely help and up next stay tuned because we have a lesson on negotiations which I previously published on my channel and after that there's even more business English you
can really learn English like a pro with learning English Pro today we're diving into a critical area Advanced business English for negotiations whether you're negotiating a contract closing a deal or managing Conflicts this lesson will equip you with the phrases and strategies you need to excel negotiation is a vital skill in business whether you're working on a multi-million doll deal or simply resolving a conflict it requires not only strategic thinking but also a strong command of language in today's lesson we'll cover essential phrases strategies and tips for Effective business Negotiations here's what we'll cover key
phrases for different stages of negotiation how to make and respond to offers strategies for handling objections and closing the deal let's start with key phrases you'll need during different stages of a negotiation these phrases will help you navigate through the process process smoothly and assertively when opening the negotiation You want to establish a professional tone and set the agenda our first phrase is thank you for meeting with us today I'd like to start by outlining our objectives for this negotiation another way we could say this is before we begin let's agree on the agenda for
today today's discussion next up let's look at presenting your position here we really want to State clearly what the terms and Conditions are let's take a look at two example phrases our main priority is securing a long-term partnership that benefits both parties we propose a three-year contract with the fixed pricing structure if if you present your terms and conditions like these phrases you'll come across as really professional next up let's take a look at some phrases for making offers and counter offers this is the core of the Negotiation process in light of your proposal we're
willing to offer a 5% discount on bulk orders let's try a different phrase we appreciate your offer but we need a more flexible payment schedule to proceed let's move on to clarifying and confirming terms this process is all about ensuring both parties understand and agree on the details here's our first example just to clarify you're Suggesting a delivery schedule that begins in the second quarter correct to confirm both parties are in agreement on the revised terms of service these two phrases are really great at making sure that everyone is very clear on the details of
the agreement in our next section handling objections we'll be addressing concerns and pushing the negotiation forward so if a party has an issue with one of the terms or conditions you could say I Understand your concerns about the timeline but we can expedite the process with additional resources or how about while I see your point I believe the current terms already offer significant value with these phrases you can soothe concerns and reaffirm your position next up we have closing the deal these phrases are all about finalizing the agreement and setting the stage for Implementation I
think we've reached a mutually beneficial agreement let's move forward with the contract if there are no further concerns we can proceed with drafting the final agreement these phrases will help you guide the negotiation process from the opening discussion to the closing deal practice them to build your confidence and fluency next let's focus on making and Responding to offers this is where your language needs to be precise persuasive and flexible when it comes to making an offer we could say given the current market conditions we believe a 10% increase in price is Justified let's try a
different phrase we're prepared to offer extended payment terms if you can commit to larger order volumes and how about responding to an offer let's check out these two key Phrases while your offer is competitive we would need a further reduction to align with our budget your proposal is intriguing but we'd like to explore options for faster delivery remember how you frame your offer or counter offer can significantly impact the outcome of the negotiation use these phrases to ensure your offers are clear and persuasive negotiations often involve objections and challenges but how you Handle these can
make or break the deal let's look at some strategies and phrases for overcoming objections and closing the deal for handling an objection you could say I understand that the price may seem high but let's consider the long-term savings this solution provides another phrase for handling objections could be I see your concern about the timeline but we can offer Additional support to ensure deadlines are met for closing the deal I have two great phrases it seems like we've addressed all the key issues shall we finalize the agreement and our last phrase for this lesson I'm confident
this agreement will be beneficial for both of us let's proceed with the contract closing the deal is about summarizing the agreed terms and Expressing confidence in the outcome these phrases will help you conclude negotiations effectively and leave a positive impression let's recap what we've covered today key phrases for opening NE negociating and closing deals strategies for making and responding to offers techniques for handling objections and ensuring a successful outcome thank you so much for watching If you found this video helpful please give it a thumbs up and don't forget to subscribe to learning English Pro
for more professional English lessons and don't go anywhere up next we have a lesson on how to transform 50 basic English phrases into professional business English remember this is learning English Pro where you learn English like a pro welcome to today's lesson on transforming everyday English into Business English in this session we'll go over common phrases and show you how to elevate them for a professional setting okay let's get started our first basic English phrase is can you do this in business environment it's important to be polite and respectful when making requests the phrase could
you please handle this is more courteous and professional using please adds a level of politeness and handle this task sounds more formal than do This could you please handle this task our next basic phrase is I don't know saying I don't know can come across as dismissive or unhelpful in business it's crucial to show initiative and willingness to provide Answers by saying I'm not certain at the moment but I'll find out you're acknowledging your current lack of knowledge but also demonstrating a proactive attitude to seek out the information I'm not certain at the Moment but
I'll find out our third example of basic English is I'll do it later in business it's vital to show you are managing your time effectively and taking tasks seriously the phrase I'll prioritize this and complete it as soon as possible indicates that you understand the importance of the task and are committed to addressing it promptly which conveys a strong work ethic I'll prioritize this and complete it as soon as Possible our next phrase is that's not my job responding with this can seem quite uncooperative in a professional setting it's better to show a collaborative Spirit
saying I'll see if I can assist or find the appropriate person to help demonstrates a willingness to support your team and find a solution even if the task isn't directly within your resp responsibilities I'll see if I can assist or find the appropriate person to Help the phrase I can't help you might leave the person feeling abandoned in business providing a solution or an alternative is Key by saying let me direct you to someone who can assist you you're offering a constructive response showing that you care about the person's needs and are committed to finding
help for them let me direct you to someone who can assist you saying I'm busy right now might seem abrupt instead you could try I'm Currently engaged in another task can we schedule a time to discuss this by explaining your current engagement and suggesting a specific time to address the issue you show that you value the person's concern while managing your priorities effectively I'm currently engaged in another task can we schedule a time to discuss this the phrase it's not good enough can sound harsh and Demotivating saying this needs Improvement to meet our standards is
more constructive and sets a clear expectation encouraging better performance without being overly critical this needs Improvement to meet our standards saying I need a raise is very direct and seems a bit blunt by saying I'd like to discuss my compensation based on my performance and contributions we are better framing a discussion about your Performance and it shows you are open to dialogue and are basing your request on Merit which is more likely to be well received I'd like to discuss my compensation based on my performance and contributions saying this is a bad idea can be
discouraging instead we could say I'm concerned about the potential risks can we evaluate the Alternatives by saying this you are showing that you can consider different perspectives and are willing to find the Best solution together as a team I'm concerned about the potential risks can we evaluate the Alternatives saying I don't like it is subjective and unhelpful instead we could say I have some reservations can we explore other options by using this phrase you are providing a constructive critique and opening the door for discussion and Improvement I have some reservations can we explore other options
Why did you do that can come across as accusatory instead we could say can you explain your reasoning behind this action by saying this you show that you are seeking to understand the thought process behind a decision which is much more respectful and productive can you explain your reasoning behind this action simply stating that's wrong is not helpful our business English transformation is there seems to be an Error let's review it together in this way you are pointing out that there seems to be an error and suggesting a joint review encourages collaboration and problem solving
there seems to be an error let's review it together saying I'll try can sound uncertain I will do my best to accomplish this shows commitment and confidence in your ability to complete the Task I will do my best to accomplish this it's not my fault sounds like you're blaming others and it can create Conflict by saying let's identify what went wrong and how we can resolve it you are showing that you Foster a more cooperative and solution orientated environment let's identify what went wrong and how we can resolve it our 15th example is I need
more time instead we could say I require additional time to complete this Thoroughly requesting more time in a straightforward manner can be perceived as a lack of planning by explaining that additional time is needed to ensure Thor completion you emphasize your commitment to quality work I require additional time to complete this thoroughly saying I don't understand can feel abrupt it's much better to say could you clarify that for me asking for clarification is more polite and shows that you are actively seeking to Comprehend the information could you clarify that for me next up our basic
English phrase is I'll be late in business English we could say I may not arrive on time I'll keep you updated informing someone that you'll be late is important but adding that you'll keep them updated shows that you are considerate of their time and responsibilities I may not arrive on time I'll keep you Updated let's move on to I'm leaving early instead we should say I need to leave early today I'll ensure all my tasks are covered when leaving early it's courteous to assure that your responsibilities are managed this statement shows that you are responsible
and considerate of your work commitments I need to leave early today I'll ensure all my tasks are covered saying we can't do that shows an Outright refusal and it can shut down dialogue instead we could say that may not be feasible can we consider an alternative approach by suggesting that something may not be feasible and proposing Alternatives you keep the conversation open and constructive that may not be feasible can we consider an alternative approach our basic sentence is you didn't tell me we will say instead in Business English I wasn't informed about this can we
discuss it now by using the basic English version you are kind of accusing someone of not informing you and it can create tension by using the business English version you can show that you are aiming to resolve the issue without assigning blame I wasn't informed about this can we discuss it now saying that's impossible can be discouraging instead you should say that Seems highly challenging let's consider how we might approach it differently this phrase shows you have a willingness to find solutions that seems highly challenging let's consider how we might approach it differently telling someone
to hurry up can be perceived as rude instead we could say could you expedite this process this is much more polite and maintains professionalism could you expedite this Process stop bothering me is dismissive and rude instead we could say could you please address this later this is more respectful and maintains a positive tone could you please address this later saying this is boring can be demotivating instead say this could be more engaging can we make some adjustments this phrase comes across as being constructive and encouraging of improvement this could be more engaging can we make
some Adjustments demanding action with do it now can be abrasive please address this immediately is a more polite yet urgent request maintaining respect please address this immediately it's okay to say that you made a mistake but in a business sense it's better to say I need to correct an error let's address it together this shows teamwork and a commitment to resolving issues Collaboratively I need to correct an error let's address it together saying it's too expensive can sound blunt instead we should say this exceeds our budget can we explore more coste effective options this phrase
shows Financial prudence and problem solving this exceeds our budget can we explore more coste effective options saying I need help might seem Abrupt instead we should say could you assist me with this task this is more polite and specific which is appreciated in a business environment could you assist me with this task admitting forgetfulness with I forgot might come across as careless instead you should say it slipped my mind I apologize for the oversight this shows being able to take responsibility and a commitment to Making things right it slipped my mind I apologize for the
oversight saying it's not ready can sound unprepared instead you should say this is still in progress I will inform you once it's complete this sentence shows that you are actively working on something and you're managing someone else's expectations this is still in progress I will inform you once it's complete next up let's change the basic English phrase I can't make it to I won't be able to attend can we reschedule informing someone that you can't attend is necessary but offering to reschedule shows that you value the commitment and are looking for a way to make
it work I won't be able to attend can we reschedule while that's great is positive this is excellent work is more specific and gives clearer recognition of effort and Achievement this is excellent work saying I'm sorry is often enough but in a business context saying I apologize for any inconvenience cause shows a more formal acknowledgment of the impact I apologize for any inconvenience caused saying no problem is informal instead we should say it's not an issue this is more more professional and it reassures someone that their request or action is acceptable it's not an Issue
suggesting a meeting with let's meet can seem informal can we schedule a meeting is more professional and indicates respect for the other person's time can we schedule a meeting while you're welcome is very polite it was my pleasure as a touch of formality and warmth which is often appreciated in business Communications it was my pleasure thanks is casual and can be Seen as less sincere thank you very much is more formal and expresses greater appreciation thank you very much saying I don't agree is quite Direct and might lead to conflict instead we could say I
have a different perspective on the matter by saying this you are allowing for a more open and respectful dialogue I have a different perspective on this matter saying this is urgent is direct But can create unnecessary stress this requires immediate attention is a more professional way to convey urgency without sounding alarmist this requires immediate attention saying it's too late is very final and can close off discussion instead we could say we missed the deadline let's evaluate our options this phrase comes across as being more constructive and solution oriented we missed the deadline let's evaluate our
Options saying I'm not interested can come across as dismissive instead you should say I don't see the value in this at the moment by saying this you leave room for further discussion if the situation changes I don't see value in this at the moment our next basic English phrase is what's the point this can come across as cynical or dismissive instead you should say could you explain The purpose behind this this phrase is more respectful and encourages a clearer understanding could you explain the purpose behind this while good job is positive well done is slightly
more formal and can convey greater sincerity in acknowledging someone's work well done I'm on it is casual and can be interpreted as less committed I'm handling it now is more formal and indicates that you are actively Addressing the task I'm handling it now can you wait sounds abrupt and rude could you please hold on for a moment is more polite and shows respect for the other person's time could you please please hold on for a moment saying this is a mess can seem overly critical in business English we would say this needs significant Improvement this
is more constructive and focuses on the action needed this needs significant Improvement I'm done in sound informal and rushed instead I have completed the task is more formal and provides clear communication about the work that is finished I have completed the task telling someone you're wrong is quite confrontational saying I believe there might be a misunderstanding is much more diplomatic and opens the door for clarification I believe there might be a misunderstanding saying that's not true Can sound accusatory instead you should say I think there's some misinformation this is more tactful and less likely to
cause offense I think there's some misinformation and can you believe we're already on our 50th and final phrase let's go is informal that might seem a bit too casual in a business setting instead you should say let's proceed this is much more professional and Conveys the same sense of moving forward these examples highlight the importance of being polite proactive and solution oriented in a business environment by refining your language you can communicate more effectively and professionally practice these Transformations and you'll see a significant Improvement in your business interactions thank you so much for watching and
happy learning and today we're diving back into the world of Business English and we'll cover a 100 essential phrases specifically tailored for customer service professionals customer service can be incredibly challenging especially when dealing with tricky situations like handling complaints understanding angry customers or even delivering bad news this lesson is designed to equip you with the precise language and phrases you need to navigate these difficult scenarios confidently and Professionally in my comprehensive lesson we'll cover a difficult scenarios like cold calling understanding an angry customer apologizing for a big mistake handling complaints and calming the situation I'll
even cover polite phrases for dealing with rude customers and how about if you have to say no to a customer and deny them a product or service there are lots of topics to cover and even more phrases so get ready to really Boost your English proficiency don't forget to subscribe to learning English Pro and hit the Bell icon to stay updated on my latest lessons our first topic is cold calling and introducing yourself to customers cold calling is the term we use for reaching out to potential customers who haven't previously expressed interest in your product
or service making a good first impression is Crucial let's explore some key phrases to introduce yourself and your company effectively good morning this is J from learning English Pro how are you today good morning this is J from learning English Pro how are you today hello I'm J calling from learning English Pro hello I'm jar calling from learning English Pro hi this is jar from learning English Pro do you have a moment to Talk hi this is J from learning English Pro do you have a moment to talk good afternoon my name is j and
I'm calling on behalf of learning English Pro good afternoon my name is j and I'm calling on behalf of learning English Pro hello this is J from learning English Pro how are you doing today hello this is J from learning English Pro how are you doing today hi I'm J from learning English Pro I wanted to speak with you about English Lessons hi I'm jar from learning English Pro I wanted to speak with you about English lessons good day my name is j and I'm reaching out from learning English Pro good day my name is
j and I'm reaching out from learning English Pro hello this is J calling from learning English Pro is now a good time to talk hello this is jar calling from learning English Pro is now a good time To talk good morning I'm jar from learning English Pro can I take a few minutes of your time good morning I'm J from learning English Pro can I take a few minutes of your time hi I'm jar with learning English Pro I wanted to discuss how we can help your business hi I'm jar with learning English Pro I
wanted to discuss how we Can help your business let's move on to our next topic which is understanding an angry customer dealing with angry customers requires empathy and patience here are some essential phrases to help you understand and calm things down I understand you're upset and I'm here to help I understand you're upset and I'm here to help I can see why you're Frustrated I can see why you're frustrated your concern is completely valid your concern is completely valid let's see how we can resolve this issue let's see how we can resolve this issue I
apologize for any inconvenience caused I apologize for any inconvenience caused could you tell me more about what happened could you tell me more about what happened I'm sorry for any trouble You've experienced I'm sorry for any trouble you've experienced please explain the issue so I can assist you better please explain the issue so I can assist you better I'm here to listen and help resolve this for you I'm here to listen and help resolve this for you let's work together to find a solution let's work together to find a Solution up next our topic is
apologizing for a bit mistake when significant mistakes happen sincere apologies are a must these phrases will help you convey your regret and take responsibility I deeply apologize for this mistake I deeply apologize for this mistake we are very sorry sorry for the error we are very sorry for the error please accept our sincerest apologies please accept our sincerest Apologies this this was entirely our fault and I'm very sorry this was entirely our fault and I'm very sorry we regret the inconvenience this has caused we regret the inconvenience this has caused I understand this is very
frustrating and I apologize I understand this is very frustrating and I Apologize I'm sorry for the significant inconvenience I'm sorry for the significant inconvenience we apologize for any trouble this has caused we apologize for any trouble this has caused this was a serious oversight on our part this was a serious oversight on our part I assure you we are addressing this issue immediately I assure you we are Addressing this issue immediately let's take a break from dealing with these tricky situations and focus on our next topic going above and beyond being a customer service Superstar
exceeding customer expectations can turn a negative experience into a positive one let's learn how to go above and beyond with the next set of phrases I'm here to ensure you have the best experience Possible I'm here to ensure you have the best experience possible let me take care of that for you right away away let me take care of that for you right away I'll personally handle this issue for you I'll personally handle this issue for you I will make sure this is resolved quickly I will make sure this is Resolved quickly your satisfaction is
my top priority your satisfaction is my top priority I'll go the extra mile to help you I'll go the extra mile to help you let me let me see how I can exceed your expectations let me see how I can exceed your expectations I'll make sure you're completely satisfied I'll make sure you're Completely satisfied I'll provide you with a special offer for the inconvenience I'll provide you with a special offer for the inconvenience I'm committed to making this right for you I'm committed to making this right for you our next topic is handling complaints and
calming the situation handling complaints Effectively can diffuse tension and resolve issues here are key phrases to calm and reassure your customers I apologize for the inconvenience I apologize for the inconvenience I'm sorry to hear that you're facing this issue I'm sorry to hear that you're facing this issue let me see how I can make this right for you let me see how I can make this right For you I understand your frustration and I apologize I understand your frustration and I apologize we are sorry for any inconvenience caused we are sorry for any inconvenience caused
please accept our apologies for this situation please accept our apologies for this situation we apologize for the trouble you've Experienced we apologize for the trouble you've experienced I'm here to help resolve this for you I'm here to help resolve this for you I'm very sorry for the inconvenience I'm very sorry for the inconvenience let's see what we can do to solve this problem let's see what we can do to solve this problem maintaining professionalism with Rude customers is essential in our sixth topic polite phrases for dealing with rude customers we will use polite phrases to
handle challenging interactions gracefully I understand your frustration and I'm here to help I understand your frustration and I'm here to help please allow me a moment to assist you please allow me a moment to assist you I appreciate your patience as we Work through this I appreciate your patience as we work through this let's work together to resolve this issue let's work together to resolve this issue I apologize if there has been any inconvenience I apologize if there has been any inconvenience I'm here to make things right for you I'm here to make things right
for You could you please explain the issue in detail could you please explain the issue in detail thank you for bringing this to our attention thank you for bringing this to our attention I'm doing my best to help resolve this for you I'm doing my best to help resolve this for you I appreciate your Understanding I appreciate your understanding our next topic is how to deny a customer a service or product saying no to a customer can be difficult these phrases will help you deny requests politely and professionally unfortunately we're unable to fulfill your request
at this time unfortunately we're unable to fulfill your request at this time I'm sorry but that service is not available I'm sorry but that service is Not available we apologize but we cannot provide that product we apologize but we cannot provide that product due to company policy we are unable to offer this service due to company policy we are unable to offer this service service regrettably we don't have the capacity to accommodate your request regrettably we don't have the capacity to accommodate your Request I understand your need but we cannot fulfill it currently I understand
your need but we cannot fulfill it currently I apologize but this is not something we can do I apologize but this is not something we can do I'm sorry but we cannot provide this at the moment I'm sorry but we cannot provide this at the Moment unfortunately this request is outside of our policy unfortunately this request is outside of our policy we are unable to offer that product right now we are on unable to offer that service right now our next topic is explaining bad news to customers delivering bad news is never easy but with
our next set of phrases You will be able to communicate unfortunate information with empathy and Clarity I regret to inform you that there has been an issue I regret to inform you that there has been an issue unfortunately we have encountered a problem unfortunately we have encountered a problem I'm sorry to say that there will be a delay I'm sorry to say that there will be a delay we regret to inform you that we cannot proceed as planned we regret to inform you that we cannot proceed as planned I apologize but there has been an
error I apologize but there has been an error unfortunately we are unable to complete your request unfortunately we are unable to Complete your request we have identified an issue and are working to resolve it we have identified an issue and are working to resolve it I'm afraid there has been a setback I'm afraid there has been a setback we apologize for any inconvenience caused by this news we apologize for any inconvenience caused by this news unfortunately we must inform you of this Problem unfortunately we must inform you of this problem our second last topic is
follow-up and Confirmation following up and confirming details shows customers you care use these phrases is to ensure clear and continuous communication I'll follow up with you in a few days I'll follow up with you in a few days can I confirm your details for Followup can I confirm your details for followup I'll send you a confirmation email shortly I'll send you a confirmation email shortly please let us know if the issue persists please let us know if the issue persists I'll check back with you to ensure everything is resolved I'll check back with you to
ensure everything is resolved is it okay if I contact you for Further updates is it okay if I contact you for further updates we'll keep you updated on the progress we'll keep you updated on the progress I'll make sure to follow up on this matter I'll make sure to follow up on this matter we'll confirm once the issue is resolved we'll confirm once the issue is Resolved please expect a follow-up call soon please expect a follow-up email soon ending a customer service interaction on a positive note is important in our final topic closing the interaction
these phrases will help you close your conversations professionally thank you for your time and patience thank you for your time and patience it was a pleasure assisting you today it was a pleasure assisting you Today have a great day have a great day thank you thank you for choosing learning English pro thank you for choosing learning English Pro we appreciate your business we appreciate your business don't hesitate to contact us [Music] again don't hesitate to contact us again take care and thank you for Calling take care and thank you for calling we look forward to
serving you again we look forward to serving you again thank you and goodbye thank you and goodbye have a wonderful day ahead have a wonderful day ahead thank you for joining me on this English master class on essential customer service phrases I hope you found them helpful and feel more confident handling various customer Interactions remember practice makes perfect keep using these phrases to enhance your communication skills in this lesson we'll be learning effective communication for call center agents in today's fast-paced customer service environment the ability to communicate clearly and efficiently is essential whether you're handling
a customer's first inquiry resolving a technical issue or managing a complaint the right words can make all the Difference in this lesson we'll cover a 100 essential phrases that every call center professional should have in their toolkit these phrases are grouped into common topics and scenarios you'll encounter daily from greeting customers to providing technical support and handling complaints by mastering these phrases you'll be better equipped to provide exceptional service build strong customer relationships and handle a wide range of situations with confidence and Professionalism so let's get started and enhance our communication skills to ensure every
customer interaction is positive and productive our first topic is greeting and introduction good morning this is J from learning English Pro how can I assist you [Music] today good morning this is jar from learning English Pro how can I assist You today thank you for calling learning English Pro my name is j how can I help you thank you for calling learning English Pro my name is jar how can I help you hello this is jar from learning English Pro what can I do for you today hello this is jar from learning English Pro what
can I do for you today hi you've reached learning English Pro how may I assist You hi you've reached learning English Pro how may I assist you welcome to learning English Pro my name is j how can I assist you [Music] today welcome to learning English Pro my name is j how can I assist you today thank you for calling learning English Pro how may I help you today thank you for calling learning English Pro how may I help you today hello and thank you for calling Learning English Pro this is j how can I
[Music] assist hello and thank you for calling learning English Pro this is jar how can I assist good afternoon thank you for contacting learning English Pro how may I help you today good afternoon thank you for contacting learning English Pro how may I help you today thank you for calling learning English Pro my name is j how can I assist you today thank you for calling learning English Pro my name is jar how can I assist you today hi this is jar from learning English Pro how can I be of service to you today hi
this is jar from learning English Pro how can I be of service to you today so lots of phrases there for greeting and introducing yourself and Your company to a potential customer let's move on to phrases on how we can identify their customer and discover what their needs might be can I have your name and account number please can I have your name and account number please may I know how I can assist you today may I know how I can assist you today what seems to be the problem you're Experiencing what seems to be
the problem you're experiencing can you please provide more details about your issue can you please provide more details about your issue how can I help resolve your issue today how can I help resolve your issue today could you please describe the issue you're facing could you please describe the issue you're Facing let's start with your name and the nature of your call let's start with your name and the nature of your call how can I assist you with your account today how can I assist you with your account today can you give me me a
bit more information about the problem can you give me a bit more information about the Problem what specific issue are you having with our service what specific issue are you having with our product very good let's move on to our next topic which is confirming and verifying information let me verify your details please let me verify your details please can you confirm your address and phone number for me can you confirm your address and phone number for Me may I have your email for verification purposes may I have your email for verification purposes I'll need
to verify some information before we proceed I'll need to verify some information before we proceed can you please confirm your date of birth can you please confirm your date of Birth I need to verify your identity can you provide your account number I need to verify your identity can you provide your account number please confirm the last four digits of your Social Security number please confirm the last four digits of your Social Security number could you spell your last name for me please could you spell your last name for me please can you confirm the
last Transaction on your account can you confirm the last transaction on your account let me check our records to verify your account details let me check our records to verify your account details wonderful you're doing great it's time for our next topic listening and having empathy for customers I understand your frustration let me see how I can Help I understand your frustration let me see how I can help help I'm sorry to hear that you're experiencing this issue I'm sorry to hear that you're experiencing this issue I can understand how this might be frustrating for
you I can understand how this might be frustrating for you thank you for bringing this to our attention thank you for bringing this to Our attention I apologize for any inconvenience this may have caused I apologize for any inconvenience this may have caused I appreciate your patience as we work through this I appreciate your patience as we work through this I'm here to help and I will do my best to resolve this for you I'm here to help and I will do my Best to resolve this for you I understand your concern let's see what
we can do I understand your concern let's see what we can do I'm sorry that you're facing this issue let's work on fixing it I'm sorry that you're facing this issue let's work on fixing it thank you for your understanding as we resolve this matter thank you for your understanding As we resolve this matter so some very handy phrases there for dealing with people who are annoyed for our next topic let's look at phrases relating to providing Solutions and assistance to customers here's what we can do to resolve your issue here's what we can do
to resolve your issue I can assist you with that right away I can assist you with that right away let me walk you through the steps To fix this let me walk you through the steps to fix this we can offer you a replacement or refund we can offer you a replacement or refund I will escalate this issue with our technical team I will escalate this issue with our technical team I'll make sure this gets resolved as soon as possible I'll make sure this gets resolved as soon as Possible let me guide you through the
process to resolve this let me guide you through the process to resolve this we can schedule a technician to visit your location we can schedule a technician to visit your location I will update your account with the necessary changes I will update your account with the necessary Changes let me provide you with some troubleshooting steps let me provide you with some troubleshooting steps let's take a look at some phrases relating to handling complaints I'm sorry you're not satisfied with our service I'm sorry you're not satisfied with our service let's see how we can make this
right let's see how we can make this right I apologize for any inconvenience This may have caused you I apologize for any inconvenience this may have caused you I'll do my best to resolve this issue for you I'll do my best to resolve this issue for you we value your feedback and we'll use it to improve our services we value your feedback and will use it to improve our services thank you for bringing this to Our attention thank you for bringing this to our attention I can understand why you're upset let's find a solution I
can understand why you're upset let's find a solution I will personally ensure this is taken care of I will personally ensure this is taken care Of I'll escalate your complaint to to our management team I'll escalate your complaint to our management team I apologize for any trouble you've experienced I apologize for any trouble you've experienced in our next section explaining policies and procedures our list list of phrases is something that you can use to integrate them with your company's specific policies and Procedures so let's take a look at the first phrase our policy states that
so I'll give you an example for this first phrase our policy states that returns must be made within 30 days of purchase so I've used this phrase to communicate a particular rule to a customer so for the next phrases why not try integrating some of your own company's policies and procedures with each Phrase according to our records according to our records the procedure for this is as follows the procedure for this is as follows let me explain how this works let me explain how this works here's what you need to do next here's what you
need to do next our guidelines require that our guidelines require that this is the standard procedure for this is the standard procedure for I can clarify our policy on that for you I can clarify our policy on that for you the next step is to the next step is to this is what we'll need to do to resolve this this this is what we'll need to do to resolve this I hope you're enjoying this lesson so far our next topic is technical support have you tried restarting your device have you tried restarting your Device can
you describe the error message you're seeing can you describe the error message you're seeing I'll guide you through the troubleshooting steps I'll guide you through the troubleshooting steps let's check your internet connection first let's check your internet connection first can you confirm if the device is Plugged in can you confirm if the device is plugged in please follow these steps to resolve the issue please follow these steps to resolve the issue have you updated your software recently have you updated your software recently I'll connect you with our technical support team I'll connect you with our
technical support team Let's reset your device and try again let's reset your device and try again can you tell me more about the problem you're experiencing can you tell me more about the problem you're experiencing we are already at our topic upselling and cross selling this is where you can use some of your sales expertise with our English phrases I noticed you might benefit from our premium Service I noticed you might benefit from our premium service did you know we have a special offer on English lessons did you know we have a special offer on
English lessons you might also be interested in you might also be interested in we have a new feature that you might like we have a new feature that you might like I'd recommend our English videos For your needs I'd recommend our English videos for your needs we have a bundle deal that could save you money we have a bundle deal that could save you money would you like to upgrade to our premium package would you like to upgrade to our premium package you might find our English Lessons useful you might find our English lessons useful
let me tell you about our latest promotion let me tell you about our latest promotion have you heard about our new English Master Class have you heard about our new English Master Class coming up is our final to topic end of call and followup and coming up After that is my master class in business English so make sure to stay tuned is there anything else I can assist you with today is there anything else I can assist you with today thank you for calling learning English Pro have a great day thank you for calling learning
English Pro have a great day if you have any more questions feel free to call us Back if you have any more questions feel free to call us back I'm glad we could resolve your issue today I'm glad we could resolve your issue today please don't hesitate to reach out if you need further assistance please don't hesitate to reach out if you need further assistance thank you for your patience and understanding thank you for your patience and Understanding have a wonderful day and thank you for choosing learning English Pro have a wonderful day and thank
you for choosing learning English Pro I'll follow up with you to ensure everything is resolved I'll follow follow up with you to ensure everything is resolved we appreciate your business thank you we appreciate your business thank you goodbye and thank you for calling Learning English Pro goodbye and thank you for calling learning English Pro well done for sticking out throughout the entire lesson and learning a hundred new phrases for a call center I wish you the very best in your future employment welcome back to learning English Pro this week we are covering some essential business
English this video is perfect for anyone working in business who wants to advance their Understanding of everyday English used in the work environment business English leaves behind slang and Casual words for a more precise and some might say sophisticated way to speak in this lesson you will learn 10 essential terms which will include adjectives nouns verbs phrases and lots of examples and definitions don't forget to check out the extensive word list in the description okay if you're ready sit back relax and let's learn some business English together let's get started with our first word which
is commercial now commercial is an adjective and a noun but we're going to take a look at the adjective definition first as an adjective commercial describes things concerned with or engaged in Commerce or things that make or are intended to make a profit our first example sentence is they have a commercial agreement they have a commercial agreement with this adjective it is Common to see the terms commercial products or commercial property let's move on and take a look at the noun definition of commercial and it means a television or radio advertisement and our example sentence
is I saw the car on a TV commercial I saw the car on a TV commercial our next business term is public relations and this is a practice of understanding the purpose of an organization and its Relationship within Society we can also say it is the planned and sustained activity of Engagement between these two parties to influence behavioral change and build Mutual understanding and Trust public relations is often abbreviated to P or this is quite a common term to use we could say Rachel works in the public relations department or we could say Rachel works
In the P Department p is a well-known abbreviation in English the public relations for the company has been a disaster the public relations for the company has been a disaster the company has very good p or the company has very good PR our next term is headquarters and this common noun means the premises serving as the managerial And administrative center of an organization and just like public relations this word can be abbreviated to HQ let's take a look at some synonyms we can use for headquarters head office and main office are probably the two most
common synonyms used Base mission control and nerve center are good too but they are a little bit more military with their Association let's take a look at our Example sentence their headquarters are located in Paris their headquarters are located in Paris okay it's time to move on to our next word which is agenda this common noun has a few different meanings so let's run through them our first definition of agenda is a list of items to be discussed at a formal meeting so it can be an actual physical list we could say we have many
Things on the agenda for today's meeting our next definition of agenda is a plan of things to be done or problems to be addressed so it's more like a General plan for the short to medium-term Future our agenda for the next few months is to hire some new people and our final definition of agenda is the underlying intentions or motives of a particular person or group and our final sentence example is his agenda for the company seems to be very Reasonable so with this definition it's more like a personal plan that someone has for something
if you have an agenda you will need a strategy a strategy is a plan of action designed to achieve a long-term or overall aim our sentence example is the company's strategy is to reduce their prices the company's strategy is to reduce their prices the verb form of this word is to strategize meaning to devise a plan or Strategy we could say the p Department strategized the New Media campaign the PR department strategized the New Media campaign our next word is the common noun penalty the definition of penalty is a punishment imposed for breaking a law
rule or contract the company received a penalty from the tax office the company received a penalty from the tax Office synonyms which are often used instead of penalty are punishment sanction or fine related to this word we also have the past participle penalized and this means to be subject to a penalty or punishment we have been penalized by the government one more time we have been penalized by the government if you're enjoying this video you should check out the other videos on my channel relating to business English Money and banking the links for those are
on screen right now our next business English term is the common noun dress code this is a set of rules about what clothing May and may not be worn in a given setting like the workplace or School some of the more common dress codes include Formal Wear which includes business attire and Suits a dress code which is becoming more popular in the modern workplace is smart casual this is where you mix smart wear like shirts With casual wear like jeans and some workplaces will even have a casual dress code this means that you can wear
pretty much anything that you like but there are lots of different settings and lots of different types of dress codes from medical settings to school religion construction and much much more moving on our next business English term is the common noun market research this describes the action or activity of gathering information about consumers Needs and preferences our market research has shown that most of our customers are over 20 years of age our market research has shown that most of our customers are over 20 years of age we are conducting market research to understand our customers
better we are conducting market research to understand our customers better let's move on and our next word Is a regular verb authorize the definition is to give official permission for or approval to an undertaking we could say I will authorize the release of the report I will authorize the release of the report or we could say Joan authorized the payment last week Joan authorized the payment last week related to this word we also have The common noun authorization this involves the process of giving someone permission to do or have something we received the authorization last
week we received the authorization last week you may know our next word Branch as relating to trees but we also have a business English definition our definition is a branch or office of a large business or organization operating locally or having A particular function so think of a bank having its headquarters in London and then having lots of different branches around around the world our sentence example is the company director will visit our branch in Dublin next week the company director will visit our branch in Dublin next week or we could say do you have
a branch in Madrid do you have a branch in Madrid in business English we also have the phrase to Branch out and this means To extend or expand one's activities or interest in a new Direction our sentence example is we intend to Branch out and expand our range of products we intend to Branch out and extend our range of products if this is your first time visiting my channel learning English Pro you're very welcome to my channel my name is j I'm narrating your lesson today make sure to subscribe to my channel for lots more
fantastic English learning content [Music] [Music] in today's lesson we're going to be covering some essential vocabulary for business English if you've seen any of my lessons before you should know I go very in depth on my vocabulary so by the end of this video I'm really confident you will know these words really really well you're very welcome to your new English vocabulary Channel learning English Pro my name is jar I'll be Narrating your lesson today let's take a look at our lesson plan for this video and of course as usual you'll be learning lots of
key vocabulary on our subject business English and don't worry you will learn lots of definitions and context in relation to these new words plus I will be giving you lots of sentence examples so you can put your new vocabulary to work straight away okay it's time to get started so grab a pen and paper sit back Relax and let's learn some vocabulary together our first word is trademark repeat after me trademark as a common noun a trademark refers to an officially registered name symbol or logo used to represent a product or a firm trademark can
also be used as a regular verb and this simply means to Mark something or register something as a trademark and I'm sure you've seen this symbol before TM this is the symbol of a trademark so if this symbol is Beside a product name or a company name you can be sure that it is trademarked and protected by law are you ready for your first sentence example we have trademarks on five of our product names and services our next essential business English word is organize repeat after me organize and this verb means to arrange something systematically
or make arrangements or preparations for an Event or an activity let's take a look at our example sentence I organized the training for the new employees there is a slight difference in the spelling between British and American English for this word organize it's pronounced the same but organize in American English has a zed and in British English they have an S instead let's take a look at another example Sentence but this time in the future tense I will organize the meetings with each manager for you it's time to move on to our next word brand
repeat after me [Music] brand brand is the term given to a company's name and the recognizable attributes that go with a company it's about anything which defines its unique identity you could say McDonald's is a Very recognizable brand or how about Coca-Cola is an international brand another example sentence we could say is the company's brand is directed towards young professional people our next word is a regular verb expand repeat after me expand it means to become or make something larger or more extensive our example sentences their company will expand its Clothing range next year let's
take a look at a another example sentence plans for the new development have expanded by 50% and in this sentence we are using the past participle form of this verb our fifth word is Clause repeat after me clause and this word means a particular condition or stipulation in a treaty bill or contract our sentence example is the Contract included a clause which protects the employees wages okay how about another sentence example the company added a new Clause to the contract which is very unfair up next we have an English phrase null and void repeat after
me null and void if an agreement a declaration or contract is is null and void it is not legally valid and is essentially canell let's break down these two adjectives so you can understand them a bit better Repeat after me null null means that something that is invalid or associated with the value of zero or something lacking distinctive qualities the other adjective was void repeat after me void and this means something that is not legally binding or something that is completely empty so null and void is quite a negative phrase our example sentences the contract
will be null and void if our client does not receive Payment tomorrow our next business English word is competitor repeat after me competitor a competitor is an organization or country engaged in commercial or economic competition with others let's take a look at our example sentence cocacola is a competitor of Pepsi Cola the local restaurant has a new competitor up next we have a common noun Which is invoice repeat after me invoice the definition of invoice is a list of goods sent or Services provided with a statement of the sum due for these it's like a
bill or receipt really our sentence example is we have received an invoice from our printing suppliers you can also use this word as a verb we will invoice you for the flower delivery from last week can you believe we're almost at the End of our lesson our ninth word is counter offer repeat after me counter offer and this noun means an offer made in response to another let's take a look at our example sentence we have received a counter offer from Sha on the property in Paris our final word for our lesson is consensus repeat
after me consensus the noun consensus refers to an idea or opinion that's been agreed on By [Music] everyone Jamie and O were able to reach a consensus on the deal our final sentence example is there was a growing consensus that Mary should be the new [Music] manager that's great everybody that brings us to the end of our lesson thank you so much for watching I really appreciate your [Music] support well here at learning English Pro we have a fantastic video for you 10 business English words you need to know in this video you will first
see the word and its definition followed by its pronunciation and then you will hear some conversation examples please note we're just covering the business definitions of these words today are you ready to begin our first word is the noun startup this term is used to Describe a brand new business typically in its first few months or years of trading startup start up our conversation example is Antonia is working for a new startup in the web design industry our next word is forecast a business forecast predicts various aspects of a business's future movement based on its
current situation external factors new products and plans for Marketing forecast repeat after me forecast and in our conversation example we have the company's forecast for profits for the coming year is very favorable our next word is the noun headquarters the definition is the premise is serving as the managerial and administrative center of an organization headquarters repeat after me headquarters Our example in conversation is the new headquarters will centralize the company's operations for our next term we have something different an acronym USP a USP is the unique selling proposition of a company product or service or
what makes it different from similar offerings USP USP P the USP of the food company is that all its food is organic and locally Grown for our next and fifth term we have the noun cold call the definition is an unsolicited visit or telephone call made by someone trying to sell goods or services now repeat after me cold call cold call our conversation example is the sales team makes cold calls to potential clients and tries to sell our products our sixth word is the noun recruitment recruitment is the process Of hiring new employees recruitment repeat
after me recruitment our example in conversation is our firm specializes in the recruitment of nurses for private hospitals our seventh word is a noun brand brand is the term given to a company's distinctive name and the recognizable characteristics that go with that company to Define its unique identity Brand brand and our example in conversation is the brands of some designers are easily identifiable for our eighth term we have the phrase best practice this phrase describes a generally acknowledged best way of doing things in order to achieve Optimum results here is your pronunciation best practice repeat
after me best practice in conversation we could say Chris is an Expert in best practice when it comes to health and safety for our penultimate business term we have the adjective scalable if something is scalable it means that it's an idea that will work easily on a larger scale to the one it currently works on scalable repeat after me scalable for our conversation example we have Charlie's idea was great for the Company as it was scalable and offered room to grow in the future our final term for today's video is the noun minutes now in
relation to business it's not related to time it's actually related to a summarized record of the proceedings at a meeting minutes repeat after me minutes and here is our final conversation example Donal took the minutes for the Meeting with the senior [Music] Executives hey guys do you want to learn business English it can be a really tricky subject knowing what words to use in what occas but don't worry we have 10 business English words you need to know from us here at learning English Pro in this video you will first hear the word with its
definition then practice pronunciation with us before looking at A conversation example please note all definitions are business related our first example is a noun commercial the definition is a television or radio ad advertisement commercial commercial and our example in conversation is the company will run their weight loss commercial on television from tomorrow our next business term is a noun public Relations the professional maintenance of a favorable Public Image by a company or other organization or a famous person and is often abbreviated to P or public relations public relations and our conversation example is the new
public relations team have created a very good image for the brand our next word is another noun headquarters and the definition is the premises serving as the managerial and Administrative center of an organization repeat after me headquarters headquarters and for our conversation example we have the new headquarters will centralize the company's operations our next business word is agenda this noun refers to a list of things to be discussed or done at a meeting conference or any type of business event Agenda repeat after me agenda and our example in conversation is they had a lot of
topics to discuss on the agenda for the meeting our fifth word for this episode is strategy and this relates to a plan of action designed to achieve a long-term or overall aim strategy repeat after me strategy and our example in conversation is Ling and Amanda discussed their strategy before they went to the meeting Coming up next we have the noun penalty this refers to an official punishment usually through a fine or other payment for breaking a contract repeat after me penalty penalty our example in conversation is our team is very stressed due to the recent
penalty the company received coming up next we have a phrase dress code the phrase dress code refers to a Set of company rules about what clothing may or may not be worn at work dress code repeat after me dress code our example is the dress code for the office is smart casual we have another phrase market research this refers to the research you do to collect information about what your customers need or prefer in a certain product or service market Research repeat after me market research filamina conducts market research with clients every few weeks for
our ninth term we are back to nouns with authorization this word comes from the verb to authorize which means to give someone the legal or official approval to do something authorization refers to the approval itself authorization authorization our example in Conversation is Carla got the authorization she needed for her business plan and for our last business English term we have the noun Branch the definition is a local office or shop of a company repeat after me branch branch and our final conversation example is we have opened a new branch of our bank with amazing facilities
for our Customers that brings [Music] us hello you are very welcome to the sixth part in our common English idiom Series this episode will focus focus on business idioms our first idiom is back to square one and this means to start something over again because of a previous attempt failed and our conversation example is our first attempt failed so we are back to square One our next idiom is the big picture and this means everything that is involved with a particular situation our example in conversation is if we are going to succeed we need to
look at the big picture next up we have Rock the Boat this means to do or say something that will upset people or cause problems and our example in conversation is when Peter tells Maria about the loss of profits it will definitely rock the Boat so next up we have the elephant in the room this means an obvious problem or controversial issue that no one wants to discuss our example in conversation is the office was uncomfortable today because nobody wants to talk about the elephant in the room next up we have something that sounds painful
to twist someone's arm this means to convince someone to do something that he or she does does not Want to do our exampling conversation is I'm going to have to twist Mary's arm because I need her to work at the weekend our next idiom is to take the bull by the horns and this means to directly confront a difficult situation in A Brave and determined way our example is we will have to tackle this difficult situation and take the bull by the horns our final idiom for this episode is red tape and this relates to
official rules And processes that seem excessive and unnecessary and our final example is we wanted to expand the business into the property Market but there was too much red tape involved [Music] hi welcome to this vocabulary lesson on professions by learningenglish pro.com let's begin architect architect Receptionist receptionist businesswoman businesswoman secretary secretary businessman businessman office manager office manager manager CEO CEO customer service agent customer service Agent programmer programmer Banker Banker stock Trader stock Trader insurance [Music] broker insurance broker financial advisor advisor financial advisor accountant Accountant bank teller bank teller doctor doctor surgeon surgeon nurse nurse paramedic
paramedic radiologist radiologist pharmacist Pharmacist dentist dentist optometrist optometrist chiropodist [Music] chiropodist chiropractor chiropractor physiotherapist physiotherapist construction worker construction Worker police woman police woman police man polican FS driver bus driver firefighter fire fighter Market Trader Market Trader busker bker Mailman mailman Delivery Man Delivery Man taxi driver Taxi Driver [Music] farmer Farmer vet vet Gardener gardener [Music] waiter waiter waitress waitress chef chef host Hostess [Music] Hostess in today's video I am responding to a subscriber request May Mustafa asked if I could make a video on crime Vocabulary and I am very happy to oblige this is a
huge complex field of English which will involve not one or two videos but probably an entirely new playlist so thank you may Mustafa for the suggestion there will be lots more on this topic in future in this video I am focusing on different types of crime and some essential accompanying vocabulary if you are affected by any of the issues discussed in the video please reach out to a trusted person like a friend or Doctor for advice and support and just to note before we begin definitions in this video are from the American Judicial System although
they are commonly used in lots of different countries as well our first term is the crime of assault and bashery let's break down these two different words to understand what this crime is an assault is an attempt or threat to injure another person and the word bashery means the Act of making contact with another the person in a harmful or offensive manner let's take a look at our first example sentence the police arrested him for assault and battery against his partner next up let's take a look at this verb arrest and this means to seize
someone by legal Authority and take them into custody our next term is the crime of aggravated assault Assault this is a more serious type of assault and it is defined as an attempt to cause serious bodily harm to an individual with disregard for human life factors that raise an assault to the aggravated level typically include the use of a weapon the status of the victim the intent of the perpetrator and the degree of injury caused let's take a look at an example sentence he was arrested for an aggravated assault in the city center last Week
our next term is another crime aiding and abetting these two words are synonyms of the word help and the definition is a charge usually brought against someone who helps in the commission of a crime though legal distinctions vary by state and Country a person charged with these CRI crimes is usually not present when the crime itself is committed but they have knowledge of the crime before or after the fact and may assist in its Commission through advice actions or financial support and we have a word to describe someone charged with this crime an accessory this
describes someone who gives assistance to the perpetrator of a crime without taking part of it our example sentences they were arrested for being an accessory to the crime next up we have the crime of arson let's take a look at the definition arson is defined as the willful and malicious burning or Charing Of property and while the majority of arson crimes involve damage to buildings arson can also be committed by a person who sets fire to forests lands or boats and we have the term arsonist to describe a person who commits arson now I'd like
to take the time to have a look at the verb to commit and in relation to a crime it means to perpetrate or carry out something like a crime or even a sin so you don't make or Do a crime you commit a crime let's take a look at some example sentences she committed a crime he has been arrested because he committed assault they committed arson in the farest last summer he committed an assault against his brother next up we have the term bribery let's take a look at the definition bribery is the offer or
acceptance of anything of value in Exchange for influence on a government or public official or employee our example sentences he was arrested because he committed bribery if this is your first time visiting my channel learning English Pro you're very welcome my name is j and I'm narrating your lesson today if you're enjoying this lesson make sure to hit the Subscribe button and stay updated on all my latest videos let's get back to our crime vocabulary and our next term Is the crime burglary Burg is typically defined as the unlawful entry into almost any structure not
just a home or business with the intent to commit any type of crime inside unlike robbery which involves the use of force or fear to optain another person's property there is usually no victim present during a burglary and we have the word burglar to describe a person who commits a Burglary let's move on to our next term term which is the crime of cyber bullying this crime refers to the use of internet and or mobile technology to harass intimidate or cause harm to another person and we have the term cyber bully to describe a person
who commits the crime of cyber bullying let's move on to our next term which is the crime of disorderly conduct generally speaking police often use a disorderly conduct charge to keep The peace when a person is behaving in a disruptive manner but presents no serious public danger I want to take a look at this important word charge this word can be a verb or a noun in in relation to crime and in the verb form it means to officially accuse someone of something especially an offense under law and the noun describes an accusation typically one
formally made against a prisoner brought to trial let's take a look at some example Sentences the police charged him with cyber bullying the cops are charging politicians with bribery they will charge her with committing a burglary they charged the man with assault and bashery let's take a look at some example sentence using charge as a noun the charges against him are very serious he received a charge of assault This morning another term which is related to this is the phrasal verb to press charges and when you press charges you do it against someone so the
police do not make or give charges they press charges against someone let's take a look at some example sentences the police have pressed charges against the singer the victim would not press charges against the Attacker the police want to press charges against the woman okay let's move on to our next term which is the crime of domestic violence this refers to violent or abusive acts committed by one family or household member against another domestic violence can refer to physical harm or behavior that is controlling coercive or threatening it can occur in any kind of intimate
relationship married or unmarried Straight or gay living together or simply dating [Music] and hello and welcome back to learning English Pro We are continuing our exploration of English vocabulary relating to Crime join me as I explore lots of new English words relating to types of crime the court and lots of associated language if you're affected by any of the issues raised in today's Video make sure to talk to a trusted loved one or a professional like a doctor okay let's get started and our first term is fraud repeat after me fraud fraud is the wrongful
or criminal deception intended to result in financial or personal gain and one very common type of fraud is credit or debit card fraud let let's take a look at the definition credit and debit card fraud is a form of identity theft that Involves an unauthorized taking of another's credit card information for the purpose of charging purchases to the account or removing funds from it this theft can occur physically when the actual credit and debit card is taken or the theft can occur when just the numbers are stolen from an unprotected website or a card reader
at a gas station an example sentence would be the gang were involved in credit card fraud the gang were involved in credit Card fraud our next word is the noun Court repeat after me Court a court is any person or institution often as a government institution with the authority to adjudicate legal disputes between parties and carry out the administration of justice in civil criminal and administrative matters in accordance with the rule of law the noun Court can also describe the building or room where A court meets we also have the noun judge and a judge
is a public officer appointed to decide cases in a law of Court you could also say that the judge is the head of the Court our next term is the crime of criminal contempt of court repeat after me Criminal contempt of court this crime refers to behavior which disobeys offends or disrespects The Authority or Dignity of a court it Can occur directly in the presidence of the court or in indirectly when it happens outside the presence of the judge criminal contempt charges become separate charges from the underlying case we have the phrasal verb to hold
in contempt which is used in relation to this crime let's take a look at some examples of it in use a judge might say I will hold you in contempt of court for your actions or we could say John was held in Contempt of court by the judge up next we have another crime disturbing the peace disturbing the peace also known as breach of the peace is a criminal offense that occurs when a person engages in some form of unruly public Behavior such as fighting or causing excessively loud noise an example sentence would be he
was arrested for disturbing the peace he was arrested for disturbing the Piece our next term is the crime of drug possession it is a crime to willfully possess illegal Controlled Substances such as marijuana metamphetamine cocaine LSD club drugs and heroin these laws also criminalize the possession of chemicals used in drug cultivation and Manufacturing as well as certain accessories related to drug use we also have the crime of drug trafficking drug trafficking is selling transporting or importing illegal drugs Another name for this crime is drug distribution when a state or federal government classifies a substance as
controlled It generally means that the use and distribution of the substance is govern by law so controlled substances is another word for illegal drugs or prescription drugs next up we have the crime of driving Under the Influence this is also commonly known as a DUI or drunk driving Most states Define crimes of Driving Under the Influence as driving a motor vehicle on a road or Highway while under the influence of alcohol or drugs an example sentence would be the actress has two DUI offenses the actress has two DUI offenses up next we have the crime
of embezzlement repeat after me embezzlement let's take a look at the definition the crime of embezzlement is where a person has lawful possessions of the property of another converts or Takes that property for their own use and has no intention of giving it back this type of crime is most common in the employment and corporate fields we also have the term embezzler repeat after me embezzler this is a person who steals money despite being entrusted to take care of it so if you commit the crime of embezzlement you are an embezzler our next term is
the crime of extortion repeat after me Extortion extortion is the crime of obtaining money or property by threat to a victim's property or loved ones intimidation or false claim of a right we also have the crime of cyber extortion and unfortunately this crime is on the rise in modern society cyber criminals use a tool known as ransomware to encrypt a user's important files and documents making them unreadable until a ransom is paid next up let's explore the difference between these two nouns jail And prison which are often confused jails are intended for short sentences and
temporary confinement while prisons are are for felony sentencing longer than a year jails are usually much smaller than prisons and can be located within a police station prisons are usually huge complexes with many buildings we also have the noun cell which you can find in a jail or a prison cell and the definition of this word is a small room in which a prisoner is kept Confined in and to be more specific you can refer to it as a prison cell or a jail cell depending on which location it is located let's also take a
look at the noun prisoner this word describes a person legally committed to prison as a punishment for a crime or while awaiting a trial let's take a look at some synonyms for this word we have the word inmate or convict and short for convict we have the word con a more official Word would be detain and a more casual or funny word would be a jailbird and jailbird brings us to the end of our lesson let me know how you got on with this lesson in the comments below I'd love to hear from you [Music]
and welcome back to learning English Pro in this video we will be reviewing and learning more English vocabulary about the area of Crime also I have a trigger warning for you I will be discussing some issues in this lesson which are related to violence so if you're sensitive to these kind of issues please bear that in mind okay let's get started with our first term which is the crime of forgery forgery the crime of forgery generally refers to the making of a fake document the modification of an existing document or the unauthorized signing of a
Signature without authorization someone who commits the crime of forgery is known as a forger this is defined as a person who produces fraudulent copies or imitations we can use the word forgery along with fake or copy to describe a forged document signature banknote or work of art let's move on to our next term which is harassment repeat after Me harassment harassment refers to a broad range of behaviors that are subject to both criminal punishment and civil liability there is a wide variety of criminal laws forbidding harassment in many forms including General harassment crimes as well
as specific forms of harassment such as stalking and cyber stalking a harasser is a person who causes repeated emotional pain distress or annoyance to another someone who is The victim of harassment May seek a restraining order this is a temporary court order issued to prohibit an individual from carrying out a particular action especially approaching or contacting a specified person a type of harassment is stalking which is a crime in itself stalking let's take a look at the definition the crime of stalking can be simply described as The Unwanted pursuit Of another person examples of this
type of behavior include following a person appearing at a person's home or place of business making harassing phone calls leaving written messages or objects or vandalizing a person's property someone who commits this crime is called a stalker and we Define this as someone who harasses or persecute someone with unwanted and obsessive attention synonyms of stalker include Prowler peeping Tom or Intruder our next Type of crime is is called a hate crime repeat after me hate crime a hate crime is the violence of intolerance and bigotry intended to hurt and intimidate someone because of their race
ethnicity national origin religion sexual orientation or disability this is also known as a bias crime and it is a criminal offense where the purveyors of hate can use explosives arson weapons vandalism physical violence and verbal threats of violence To instill fear in their victims leaving them vulnerable to more attacks and feeling alienated helpless suspicious and fearful our next crime is homicide repeat after me homicide homicide is the killing of one person by another but not all homicides are crimes however all killings of humans are included in the homicide definition many homicides such as murder and
manslaughter violate criminal laws Others such as killing committed in Justified self-defense are not criminal illegal killings range from manslaughter to murder with multiple degrees of each representing the gravity of the the crime let's take a look at these in closer detail there is first deegree murder repeat after me first deegree murder this is the most serious criminal homicide typically first-degree murder is both intentional and Premeditated premeditated means an action which is thought of and planned in advance premeditated in regards to murder can mean anything from a longtime plan to kill the victim to a shorter
term plan the intent of the accused murderer does not need to be focused on the actual victim if someone planned on killing one victim but by accident killed someone else the murder is still intentional and premeditated meaning a First-degree murder charge next up we have second degree murder second degree murder murder when there is a lack of premeditation but the killer intended to kill the homicide May draw second deegree murder charges or perhaps voluntary manslaughter charges so moving on our next term is manslaughter repeat after me manslaughter this generally means an illegal killing that falls
short of Murder the lowest form of manslaughter is involuntary manslaughter this means that the perpetrator didn't intend to kill anyone but still killed the victim through behavior that was either criminally negligent or reckless in contrast voluntary manslaughter usually means that the offender did not have a prior intent to kill such as when the homicide occurs in the heat of passion and without forethought and someone who Comm commits A homicide is generally called a murderer synonyms of murderer include killer Slayer and executioner if this is the first time you're visiting my channel learning English Pro you're
very welcome my name is j and I'm narrating your lesson today make sure to subscribe and share this video with a friend let's get back to our vocabulary and our next crime is identity theft repeat after me identity theft identity theft and identity fraud Are terms used to refer to all types of crimes in which someone wrongfully obtains and uses another person's personal data in some way that involves fraud or deception typically for economic gain someone who commits identity theft or any kind of fraud is generally known as a fraudster synonyms of fraudster include scammer
con artist swindler my favorite which is gouger chisler and grifter our next crime is indecent Exposure repeat after me indecent exposure indecent exposure laws in most states make it a crime to purposefully display one's genitals in public causing others to be alarmed or offended while the motive will vary from person to person indecent exposure is often committed for the sexual gratification of the offender or to entice a sexual response our next term is insurance fraud insurance fraud insurance fraud occurs most often When an insured individual or entity makes a false or exaggerated insurance claim seeking
compensation for injuries or losses that weren't actually suffered this type of crime can also be committed upon customers through the sale of unlicensed or bogus insurance coverage to unsuspecting clients or an insurance broker or agent's theft of insurance premiums paid by clients police and prosecutors typically refer to a fraudulent Insurance claim as Either hard fraud or soft fraud hard fraud is when someone deliberately fakes an Accident Injury theft arson or other loss to collect money illegally from insurance companies soft fraud is when normal honest people often tell Little White Lies to their insurance company for
the purposes of filing or maximizing a claim [Music] English Pro in this video we will be reviewing and learning more English Vocabulary relating to Crime okay let's get started our first term is the crime of money laundering let's check out the definition this is transferring money derived from any criminal activity like a bank robbery into seemingly legitimate channels like a bank account or investment money from a bank robbery is considered dirty money so by putting into a bank account you are making the money clean again our next term is the crime of Perjury to commit
perjury is to knowingly make misleading or false statements under oath or to sign a legal document you know to be false or misleading this crime is taken very seriously because the foundation of the legal system depends on trust and credibility if you commit this crime you are called a perjurer and and we also have an idiom to purger oneself to purger is the verb form so we could say John purered himself in court today and Moving right along our next term is probation the definition of probation is the release of an offender from detention subject
to a period of good behavior under supervision so that brings us to the crime of probation violation this is an offense that occurs when you break the terms or conditions of your probation let's take a look at the reasons why someone might violate their probation they might violate for not Appearing during a scheduled court appearance on a set date and time or for not reporting to your probation officer at the scheduled time or place it could be for visiting certain people or places or traveling out of state without the permission of your probation officer it
could also be for for possessing using or selling illegal drugs or committing other crimes or offenses or getting arrested for another offense so if you're on probation good behavior is Essential our next term is the crime of public intoxication this is also called public drunkenness and it occurs when a person is visibly drunk or under the influence of drugs in public our next term is the crime of racketeering this is when organized groups run illegal businesses known as rackets or when an organized crime ring uses legitimate organizations to embezzle funds a lot of rackets deal
in Industries that are clearly illegal such as prostitution sex trafficking and drug trafficking our next term is the crime of rape this generally refers to non-consensual sexual intercourse that is committed by physical Force threat of injury or other dress the victim's lack of consent is the crucial element a lack of consent can include the victim's inability due to the effects of drugs or alcohol to say no we also have the term rapist to Describe someone who commits this act there is also statutory rap let's check out the definition this refers to sexual relations involving someone
below the age of consent people who are underage cannot legally consent to having sex so any form of sexual activity with them violates the law this is true even in situations where they signal their agreement rape and statutory rape fall under the umbrella term of sexual assault the definition States that the term encompasses various actions that involve Behavior or contact toward another person without their consent or permission let's take a look at some of the actions that are covered under sexual assault fondling kissing or making unwanted bodily contact forcing another person to perform or receive
oral sex forcing a body part onto or into another person's genitals and included in sexual assault is forced masturbation if you have been Subjected to any of the issues covered so far in this video please make sure to talk to someone that you trust and can offer you guidance and support okay let's move on to our next term which is the crime of robbery robbery is theft accomplished by violence or the threat of violence unlike a theft or a burglary the crime of robbery almost always requires the presence of a victim who is threatened with
bodily Harm on screen you will see someone committing a crime this is our next term which is shoplifting and this generally refers to the theft of merchandise from a store or place of business but did you know that many states have enacted statutes specifically authorizing stores and their employees to detain suspected shoplifters in certain circumstances these laws serve to protect the stores from lawsuits Claiming false imprisonment or false arrest we also have the term shoplifter the definition is a person who steals goods from a shop while pretending to be a customer we also have some
synonyms for shoplifting like piling or pilage there's also purloining and filching let's move on to our next term which is the crime of solicitation the definition is the crime of Solicitation is requesting encouraging or demanding someone to engage in criminal conduct with the intent to facilitate or contribute to the commission of that crime commonly solicitation often is linked to prostitution with the crime being the request of someone to engage in sex for money someone can still be guilty of solicitation even if their request is not accepted or the subsequent crime simply never Happens and if
you intentionally fail to pay taxes or under report your taxable income you could be charged with tax evasion this is commonly charged against those suspected of certain organized crimes where the source of their income is in doubt let's move on to our next term which is the crime of telemarketing fraud this crime happens when some some sort of fraud is committed through communication over the telephone this can involve fraudulent selling to a Victim or some type of scam to steal credit card or banking information or private data such as identity information let's roll on to
our next term which is the crime of vandalism this is a broad Casher crime that's used to describe a variety of behaviors generally it includes any willful Behavior aimed at destroying altering or defacing property belonging to another types of vandalism include spray painting another's property with The purpose of defacing or scratching paint off someone's car breaking someone's Windows defacing public property with graffiti slashing someone's tires altering or knocking down street signs damaging someone's property in general and it even includes throwing eggs at someone's house or car we also have the term Vandal to describe someone
who commits Vandalism and that brings us to the end of our vocabulary lesson on crime I hope you enjoyed it let me know how you got on in the comments below I love to hear for my subscribers and of course hey everyone welcome back to learning English Pro in this video we will be exploring English vocabulary associated with different types of Industry I will be teaching you terminology used in American English to describe and categorize different types of Industries Okay if you're ready let's jump straight into our lesson and our first industry type is construction
this type of Industry encompasses lots of different types of companies and people who are involved in construction this can range to apartment and condominium construction home builders Land Development indeed any type of company involved in the building and development of public buildings homes or any type of construction are Included in this category and that includes people like plumbers painters and Carpenters our next industry category groups three different Industries together which are all quite similar Arts entertainment and Recreation this industry covers all the kind of fun things that we like to do in life from amusement
parks bowling centers golf courses museums and it also includes musical groups and artists as well as performers and creative artists Concerts and events by these types of artist are also covered in this industry gyms health and fitness clubs also fall under this category an industry which we all enjoy is accommodation and food services this industry covers tourism and accommodation like a hotel a hostel or a bed and breakfast and every type of food service you can imagine from Street vendors Food Service contractors curers restaurants and coffee Shops next up we have the retail trade companies
who work in the retail trade industry sell products directly to the public in relatively small quantities for use and consumption and of course this industry covers every type of shop or store you can imagine from supermarkets to shoe shops computer shops and everything in between an industry which is directly linked to the retail trade is the wholesale trade Industry businesses which are included in the wholesale trade are those which sell Goods in large quantities and at low prices typically to be sold on by retailers for a profit and all this stuff that we are buying
and selling moving around needs an entire industry of its own transportation and warehousing and this industry covers the transportation of people too so we have companies such as Airlines and airports As well as trains and delivery drivers and trucks warehousing means the storage of goods this can include warehouses of course but it can also include different companies that offer products such as tank and refrigeration trucking and storage so it's quite a varied industry the manufacturing industry covers businesses which make something on a large scale typically with Machinery it includes a vast multitude of companies that
produce every single Type of item that's available to us today a lot of these manufacturers will get their materials from the mining industry mining is the process or industry of obtaining coal or other minerals from the earth materials which are taken from the earth include gold and silver coal copper oil Sand and Stone another industry which is dependent on the earth is the agriculture forestry fishing and hunting Industry this industry covers any type of farming like crop farming or animal farming and fish farming forestry covers businesses which interact and use trees to produce Timber and
materials for building and Furniture businesses involved in hunting typically provide wild animals for food let's move on to a very different type of Industry the real estate rental and leasing industry this type of Industry includes any type of business Involved in the selling or rental of homes it also includes companies involved in any type of renting such as commercial leasing or even car rental or costume rental an industry which goes hand inand with property is finance and insurance this industry covers companies such as Banks insurance companies commodity dealers credit card issuers and portfolio management any
business which engages with money in relation to Banking Investments or anything like that is included in this category is administration business support and waste management this group of Industries is comprised of companies which support other services these activities range from people like secretarial workers people who clean offices and other services like Pest Control debt collection agencies employment and recruitment agencies and even security and waste disposal Services the next industry we will take a look at is called utilities utilities are essential services that play a vital role in economic and social development companies that are involved
in the utilities industry Supply things like water electricity natural gas and provide sewage and sanitation although utilities are private for profit companies they are part of the public service landscape providing as they do Such Staples for daily living our next industry is Educational Services Educational Services can be explained as the training or instructions given on different subjects institutions giving these services on different subjects can be training and coaching centers colleges schools and universities I the next sector of Industry will'll take a look at is the health care and social assistance industry this is Comprised of
establishments providing health care and social assistance for individuals the industry in this sector include Physicians offices hospitals medical laboratories nursing homes and Youth and Family Service Centers moving along to our next industry which is called called the professional scientific and Technical Services industry this comprises of companies and organizations which specialize in performing professional Scientific and Technical activities for others this industry includes professionals such as accountants advertisers Architects Engineers HR consultants and lots of science related jobs these activities require a high degree of expertise and training the information industry is comprised of companies and organizations that
are information intensive in one way or the other typically establishments are engaged in the following processes such As producing and distributing information and cultural products providing the means to transmit or distribute these products as well as data or Communications and processing data the final industry we will take a look at is defined as the other services sector this comprises of companies and organizations which are engaged in providing services not specifically provided for elsewhere in the Classification system establishments in this sector are primarily engaged in activities such as equipment and Machinery repairing activities such as providing
dry cleaning and laundry services personal care Services death care services and pet care services this sector also includes things like parking services and even dating services so we could definitely call this sector a miscellaneous sector covering lots of Things that are hard to squeeze into other classifications and industries and that [Music] bring hi everyone I hope you are doing well in this video we will be exploring the different American Federal Holidays that occur during a calendar year you will learn their names and some background information about each holiday like the origins of the holiday and
what traditions are associated with Them so what exactly is a federal public holiday federal holidays in the United States are calendar dates that are designated by the US government as holidays on US federal holidays non-essential federal government offices are closed and federal government employees are paid for the holiday although not required as a general rule other institutions such as Banks businesses and schools and the stock market may be closed on federal Holidays so what are the names of these federal holidays let's take a look and start in January and our first public holiday is on
the very first day of January of the New Year it's New Year's Day so what TR Traditions are associated with this holiday festivities include a countdown to midnight on the night before which is called New Year's Eve it is really common to have a New Year's Eve party typically with your friends and family and it's widely known That the place to be on New Year's Eve is Time Square in New York it is here that you will see the famous ball drop this is a large decorated ball which drops down a pole and when it
hits the bottom it is midnight and the start of a new year another tradition associated with this holiday time is a kiss you kiss the person you love at midnight our next federal holiday is also in January it's called Martin Luther King Jr day it Falls on the third Monday in January and it can also be referred to as MLK Day the day of course honors the man of the same name King was a prominent leader of the civil rights movement and a Noble Peace Prize laurat who was known for his use of nonviolence and
Civil Disobedience King was fatally shot at the Lorraine Motel in Memphis Tennessee on April 4th 1968 and the first MLK day was held on January the 20th 1986 moving on through the calendar year next up it's February the next federal holiday in the calendar is called Washington's birthday although it's better known as President's Day and by Washington we're referring to George Washington he was the first president of the United States of America this federal holiday is celebrated on the 3D Monday in February it became a Federal holiday in 1885 these days it is seen as
a celebration of all presidents who have served for the United States a food which is associated with the holiday is Cherry Pie this is based on a legend of Washington in his youth chopping down a cherry tree for the months of March and April we have no federal holidays we have to wait until May for the next one which is Memorial Day this federal holiday is celebrated on The last Monday in May this federal holiday is a day for mourning US military personnel who have died in combat Memorial day has been celebrated since 1868 many
people visit cemeteries and memorials on Memorial Day to honor and mourn those who died while serving in the US military let's move on to to our next federal holiday which is in June and one which is also brand New this new federal holiday is called juneth so what is it all about this new federal holiday celebrates the emancipation of African-Americans from slavery in the United States the Emancipation happened in 1863 the 1 juneth will be held on June 19 2022 this marks the date in 1865 when the US Army proclaimed freedom for enslaved people in
Texas which was the last state of Confederacy with institutional slavery juneth was made a Federal holiday by President Joe Biden in 2021 our next federal holiday is in July and it's a quintessential American holiday Independence Day which is celebrated on the 4th of July this Federal public holiday is typically associated with big celebrations and parties across the country this holiday commemorates the Declaration of Independence from 1776 and almost 100 years later in 1870 Congress first made this Day a federal holiday so what do Americans get up to on Independence Day they enjoy parades fairs along
with carnivals and different types of Ceremonies and we can't forget the classic American barbecue of sports like baseball and of course fireworks for our next public holiday we'll have to skip the month of August and move directly on to September it is in this month that we have Labor Day known as The Unofficial end of summer This holiday is celebrated on the first Monday in September so what is Labor Day it honors and recognizes the American labor movement it also honors the works and contributions of laborers to the development and success of the United States
of America the weekend which is attached to this federal holiday is known as Labor Day weekend this period in September is well known throughout the states for Labor Day sales in retail let's roll on to our next federal Holiday which is in the month of October the name of this holiday is Columbus Day and it's held on the second Monday in October Columbus Day marks the anniversary of Christopher Columbus's arrival to the Americas on October 12th 1492 Columbus Day and how it came about is associated with Italian Americans and it became a Federal holiday in
1937 let's move on to November where we we have two Federal public Holidays the first one on the calendar is Veterans Day this is celebrated on November the 11th it became a Federal holiday in 1954 Veterans Day honors all veterans a veteran is someone who has previously fought for the American Army the next federal holiday which is also in November is Thanksgiving this is celebrated on the 4th Thursday in November it was made a national holiday by Congress in 1870 traditionally Thanksgiving is all about giving thanks and celebrating the Harvest a big part of Thanksgiving
Traditions is the family dinner but Americans do like their parades and Thanksgiving is known for them another activity is watching sports and there's always a big game on Thanksgiving daying let's move on to our last month of the year December and our final public holiday which is Christmas Day Christmas Day falls on December 25th and like Thanksgiving it became a federal public holiday in 1870 it is associated with the Christian celebration of the birth of Christ although it's celebrated by lots of different religions and peoples it's mainly Associated these days with gift giving along on
with the mythical figure of Santa Claus and like Thanksgiving the family dinner is a centerpiece of the tradition those who are religious typically attend church Celebrations this [Music] P hey there welcome back to learning English Pro today we are diving into the fascinating world of artificial intelligence or AI if you're ready to boost your English vocabulary while learning about Cutting Edge technology you're in the right place in this video we'll explore essential AI terms that will help you navigate this exciting field an algorithm is a stepbystep Instructions or rules that a computer follows to perform
a specific task in the context of AI algorithms play a crucial role in data processing decision- making and problem solving they're like recipes for computers guiding them through various processes to achieve desired outcomes moving on to our second term machine learning machine learning is a subset of AI that involves the use of algorithms and statistical models to enable computers to learn from Data instead of being explicitly programmed machines can improve their performance over time by identifying patterns and making predictions based on the information they've gathered term number three is neural networks these are a fundamental
Concept in Ai and machine learning neuron networks are computational models inspired by the structure and functioning of the human brain they consist of interconnected nodes or Neurons that process and transmit information neural networks are crucial for tasks like image recognition and not natural language processing natural language processing often abbreviated as NLP is a branch of AI that focuses on enabling computers to understand interpret and generate human language NLP Technologies are used in applications like chatbots language translation sentiment analysis and text summarization now let's explore deep Learning this is a specialized subset of machine learning that
involves complex neural networks with multiple layers these deep neural networks can automatically learn to represent data in more abstract and hierarchical ways this can lead to incredibly accurate results in tasks like image and speech recognition as well as language generation our final term for today is data mining this involves the process of discovering patterns Trends and useful Information from large sets of data in the context of AI data mining plays a crucial role in extracting insights that can be used to improve algorithms make predictions and enhanced decision-making and there you have it six essential AI
terms that will give you a solid foundation for understanding the fascinating world of artificial intelligence remember to hello dear viewers and welcome back to learning English Pro in this video we'll Be diving into the world of home office vocabulary whether you're new to this topic or simply want to expand your English vocabulary stick around because I've got a comprehensive list of essential words and phrases to help you communicate effectively in your home works space so we're going to turn this boring room into a home office and let's start with the basics your desk is the
heart of your home office and your chair is your trusty Companion as you work you might also have a comfortable chair mat to protect your floor and don't forget the shelves for additional storage now let's talk about your computer setup your computer or laptop is your gateway to the digital world the monitor is your screen the keyboard and mouse are your tools for navigating and a webcam for virtual meetings is a must these days keeping your home office organized Is crucial you'll need a filing cabinet for important documents you'll also need folders for organizing and
stationary like paper pens and pencils don't forget the stapler for putting together those important reports make sure to stay connected with a phone for calls and messages and a Wi-Fi rouer for internet access you might also need headphones for private Calls and a calculator is great for quick calculations ensure good lighting with a desk lamp now it's time to think about the Aesthetics of your home office let's add some plants these are great to look at and help purify the air around you and stay relaxed with some nice photographs and pictures you can personalize the
space more with art and stylish touches let's get back to a little bit Of technology a printer or scanner can be handy for paperwork a whiteboard is great for important reminders keep your space tidy with a waste basket or trash can for disposing of rubbish and finally the most important thing to add is you and there you have it a comprehensive list of home office vocabulary in English This will help you to build and navigate your ideal home workspace don't forget to [Music] check hello and welcome back to learning English Pro my name is j
your online chure and guide in today's lesson we are taking a tour of money and finance English vocabulary in a master class from learning English Pro in this lesson you'll transfer form your English skills through a series of engaging and Informative lessons on financial terminology and Concepts so whether you're starting out or looking to refine your expertise this master class has something for everyone in our first lesson we're going to take a look at some basic money vocabulary so get ready for lots of useful English learning and don't forget to subscribe money is at the
center of almost every aspect of Our Lives in English we say money makes the world Go round another word for money you may hear is cash and this usually refers to physical money you might hear someone say I have some cash in my pocket cash can also refer to small amounts of non-physical money you could hear someone ask can you transfer some cash to my bank account please physical cash money comes in two different forms coin and Bank notes however becoming more common is Credit cards and debit cards we will take a look at debit
cards later but for now I want to focus on this important word credit the definition of credit is the ability of a customer to obtain goods or services before payment based on the trust that payment will be made in the future another way to talk about credit is to say that it is money that you borrow and are usually charged interest on but what is Interest interest is the charge for the privilege of borrowing money the amount of Interest charged is usually called the interest rate something which you are commonly charged interest on is called
a loan a loan is a sum of money that is expected to be paid back with interest interest let's use some of these words in a sentence we needed some credit so we got a loan from the bank with a good Interest rate so what kind of loans can you take out from the bank let's have a little look at three types of loans you may commonly take out in your lifetime when you need a loan to buy a house we call this loan a mortgage the t is silent mortgage another common loan is a
student [Music] loan and many people get a car loan to Purchase a new car when people have a lot of money we have certain words we use to describe them like wealthy or Rich or you can say someone is very well off when you have lots of money you can buy lots of expensive things and in English we say that the wealthy have comfortable lives but we all need to ask can money buy you Happiness if you don't have a lot of money you might be described as poor or broke or someone might say that
you are badly off people who don't have much money might have to live on a budget and they may have stressful lives which can affect health and well-being okay let's move on and have a look at some new different words for money and how we may use them a word I'm sure everyone around the World knows very well tax and this is the money that you pay to the government and you pay it on Goods services profits and income our next word is donation and this word describes money you give to charity next up we
have two words salary or wages and these words mean money paid to you from your employer it is usually paid weekly or monthly and if you work hard you may get a bonus this is an additional payment from An employer for good performance and in Western culture it is quite common for your employer to give you a Christmas bonus let's move on and have a look at some words for money you may use when you're shopping our first word describes something you may find typically in a magazine or a newspaper a coupon a coupon is
a token entitling the holder to a discount off a particular Product something you can give as a present to someone is a voucher or a gift certificate this usually comes as a piece of paper or an electronic card that entitles the holder to a cash discount or it may be exchanged for goods or services when you go to a restaurant and you have a nice experience with the serving staff you can leave them a tip this is a sum of money given to someone as a reward for a Service it has become more and more
common to pay by card we have already taken a look at credit but let's have a look at a debit card and what that means a debit card is a card allowing the holder to spend or use money directly from their personal bank account when you use a card to pay for something you might need to use your chip and pin this is a way of paying for goods by debit or credit card whereby one enters one's personal identification Number into an electronic device another way which is becoming very common is tap and pay this
is a form of payment that allows a customer to top a card or device against a card reader to pay instead of inserting a card and by device we usually mean a phone or maybe even a watch can you believe that brings us to the end of our vocabulary lesson [Music] I hello I hope you're having a great day You're very welcome to this English vocabulary lesson on banking so if you're ready sit back relax and let's learn some English together the first word we will look at today is of course Bank it is a
verb and a noun but we will take a look at the noun definition first a bank is a financial institution it uses money deposited by customers for investment it pays out money when required it makes loans at interest and it exchanges currency let's move on and Take a look at the verb definition of bank as a verb it means to have an account at a particular bank so you could say she banks with the National Bank sometimes a bank will have more than one office or store an office of a bank is called a branch
and the full definition of a branch is a division or an office of a large business or organization operating locally or having a particular function let's use this word in a sentence Example the bank has a branch in the village the bank has a branch in the village when you open a bank account you become a customer of the the bank let's take a closer look at this term bank account the definition is a record or statement of financial deposits and expenditure let's look at some sentence examples you could say I need a bank account
but it is better English to say I need to open a bank account we use the Verb open when we want to create or have a bank account so when you go to the bank you could say hi I would like to open a bank account please let's take a look at the things you need to open a bank account you will need official identification like a passport or national ID you will also need proof of address like an electricity bill and you will have to fill out an application form once you have completed your
application and you get your bank Account one of the first things you will receive is a debit card if you want to learn more about debit cards and different types of money check out my money vocabulary video the link is on screen now one of the first places you will use your debit card is probably the ATM now what does ATM mean it is an acronym of automated teller machine at the ATM you will also need your pin pin is another acronym and it stands for Personal identification number a verb withdraw which means to take
money out of an account so you could say I withdraw about $80 a week from my account another way we can say this is by using the phrasal verb take out I need to take out some money from the ATM let's move on to our next word which is the opposite of withdrawal lodgment and this noun means the action of ping money into your bank account let's use it in a sentence Example hello I would like to make a lodgment please this is something that you can say at the desk in the bank and of
course we have a verb for this action as well Lodge and this verb describes of course the act of putting the money into your bank account a sentence example is I will Lodge the money into my bank account tomorrow we can also use a phrasal verb here put into I put some money into my account yesterday coming up next I have a Question for you how much money do you have to answer this question you will need to know what the word balance means in financial terms this noun means the amount of money held in
a bank account so to know your balance you could say I should check my balance leisure if you don't have very much money you could say my bank balance is very low or if you have lots of money a nice way to say it is my account balance is pretty healthy there are so many banking terms That I couldn't fit them all into this video so I've decided to make another video on banking terms our first banking term is credit transfer and this is a direct payment of money from One bank account to another let's
take a look at an example conversation can you send me the money by credit transfer and the reply could be I will transfer the money to your account straight Away our next banking term also involves money leaving your account direct debit and the definition is an arrangement made with the bank that allows a third party to transfer money from a person's account on agreed dates typically in order to pay bills let's take a look at an example sentence I pay my phone bill by direct debit every month one more time I pay my phone bill
by direct debit every month our next Banking term is standing order and this is an instruction to a bank by an account holder to make regular fixed payments to a particular person or organization you could say I organized a standing order with my bank to pay my rent every month next up I have a question for you what are Bank charges not sure well to make a profit and pay operating expenses Banks typically Charge for the services they provide let's take a closer look at this word charge which is a noun and the definition is
a price asked for goods or services a sentence example is I get a lot of Bank charges on my account something you may receive a bank charge on is an overdraft this is a shortfall in a bank account caused by drawing more money than the account holds when you are low on money in your Account some banks will allow you to spend more money than you have when you have a balance of less than zero we call this a minus amount a sentence example could be I have an overdraft on my account at the moment
or we could use the adjective overdrawn I am overdrawn on my bank account at the moment something else you can say is I paid off my overdraft last week here we Are using the phrasal verb paid off and in relation to banking paid off means the act of giving a bank or a person all the money that you owe them something else you could pay off is a loan a loan is a thing that is borrowed especially a sum of money that is expected to be paid back with interest a sentence example is I got
a loan from the bank so I could go on a dream vacation we can also use the verb to Borrow I borrowed some money from the bank so I could go on vacation with bank accounts there are generally two different types a savings account or a checking account a checking account is what they call it in America and in British English it is called a current account let's take a closer look at a savings account the definition is a bank account where you save your money you could also say that savings accounts are Designed for
earning interest on your money now I've just mentioned three important words savings save and interest so let's take a closer look at save first and we'll come back to the other two save is a verb and it means to keep and store store up something especially money for future use in a sentence example we could say I save my money in my savings account every month let's move on to our next word Which is saving this is the Geren or present participle tense of the verb save as an example we could say I am saving
my money we also have a very similar word which is a noun savings and this plural noun means the money one has saved especially through a bank or official scheme you could say I keep my savings in my bank account the next word we're going to look at is interest so what is Interest let's take a look at the definition interest is Money Paid regularly at a particular rate for the use of money given as a loan or credit there are two ways to think about interest it is money the bank will charge you on
a loan or on an overdraft but it is also what we call the money the bank will pay you on savings and Investments so one person may say my bank charged me a lot of interest on my Overdraft while another may say I earned some money from the interest on my savings can you believe that brings us to the end end of another vocabulary [Music] lesson welcome back to learning English Pro in this video we are back with more financial English this time with a focus on credit cards and an extensive and detailed English glossery
on common terms and vocabulary associated with billing interest rates and using a Credit card so if you're ready it's time to sit back relax and let's learn some English together our first term is card holder card holder let's take a look at the definition a card holder is a person who has a credit card or debit card let's use it in an example sentence I am a card holder and it is okay to charge my card for this purchase our next term is annual fee repeat after me annual Fee this is a once yearly charge
for having a credit card let's use this term in our example sentence my annual fee for my credit card is now due up next we have transaction fees transaction fees the definition is a fee charged for using a credit card for certain types of transactions like in an ATM we could say my bank does not charge me any transaction Fees our next word is balance balance and in relation to a credit card a balance is the amount of money you owe on your credit card bill it can change from month to month depending on whether
you pay your bill in full and on time our example sentence is thankfully the balance on my credit card is low at the moment if you have a high balance on your credit card you may want a balance Transfer repeat after me balance transfer this is a transfer of debt from One credit card to another and you usually do this for a fee our example sentence is I need a balance transfer to get my debt under control up next we have the term credit limit repeat after me credit limit this is the maximum amount of
credit a borrower can use on a credit card exceeding the limit usually involves a penalty Fee we could say I cannot buy those shoes because I have reached my credit limit our next term is interest rate which we've already mentioned in this video interest rate the definition is the charge for borrowing a sum of money usually expressed as a percentage of the original loan charged annually remember credit cards are a type of loan an example sentence is the interest rate on my bank's credit card is very Good one type of interest rate is the annual
percentage rate commonly known as the AP or a or the definition is a calculation of the overall cost of your loan it is expressed as an annual rate that represents the actual yearly cost of the funds borrowed it takes into account all the costs during the term of the loan including any set of charges and the interest rate we could say the APR on my credit Card is incredibly High I need a Balan transfer to a new card to save money we also have the term introductory APR introductory a and this is a lower interest
rate offered on a new credit card usually during the first 6 months after the introductory period the interest rate increases an example sentence is I was offered a very good introductory APR on this new credit card we also have a type of interest Rate called a fixed rate fixed rate this is described as an interest rate that does not vary during the life of a loan let's take a look at our example sentence the fixed rate of interest on my credit card will expire at the end of the month let's move on to our next
term which is is prime rate prime Rate this is defined as the rate of interest that Banks charge their most favored customers usually around 3% my bank must think I am a good customer because they offered me the prime rate on a new credit card another type of interest rate is a variable rate variable rate this is an interest rate that changes based on the moves of another rate index usually the prime Rate we could say my credit card comes with a variable rate our next English word is the verb to default default the definition
is the failure to pay a debt our example senten is I defaulted on my credit card payments and now I am in some financial trouble and you know if you are experiencing difficult with credit card Debt please seek advice from a professional and trusted debt advice organization lots of governments around the world offer services to assist people in financial trouble it can also be a good idea to talk to your bank our next term is default rate default rate this is defined as a particular interest rate charged when a consumer defaults on a credit agreement
usually much higher than the normal rate our Example sentence is the default rate on my credit card is very high next up we have minimum monthly payment minimum monthly payment and this is the smallest amount of money a borrower can pay monthly towards their credit card usually 2% of the balance we could say my minimum monthly payment is quite high if this is the first time you're visiting my channel learning English Pro you're very welcome my name is j and I'm Narrating your lesson today make sure to subscribe to get updated on all my latest
videos our next term is is late fee repeat after me late fee and our definition is a fee charge for paying the minimum balance of a credit card after the due date our example sentence is I forgot to pay my credit card bill and I got a late fee let's move on to our next term which is Grace Period grace period This is defined as a period of time when no interest is charged on a credit card our example sentence is with my new credit card I have a grace period of 6 [Music] months next
up we have billing cycle billing cycle a billing cycle is the amount of time between the last statement closing date and the next billing Cycles must be at least 21 days we could say the billing cycle for my credit card seems To come around very quickly next up we have the term cash advance repeat after me cash advance when you withdraw money from your credit card account it is known as a cash advance card issuers typically limit the amount of money you can withdraw to a portion of your total credit limit and charge High interest
rates and fees on the withdrawal making cash advances costly I use my credit card at the ATM and got a cash Advance and that brings us to the end of our lesson on credit card English [Music] vocabulary in this video you will learn about different types of insurance in English Okay it's time to begin our lesson and first up let's ask what is insurance or how do we Define insurance we could say insurance is a way to protect oneself or an organization from Financial loss we could also say that insurance is A type of risk
management insurance is generally provided by an insurance company or an insurance broker and we could call either of these types of entities an insurer one of the first types of insurance many people get is car insurance this can also be called motor insurance in American English it can be referred to sometimes as vehicle insurance another common type of insurance is Medical insurance there are a few synonyms for medical insurance like health insurance it can simply be called healthc care or a health plan another popular type of medical insurance is dental insurance sometimes this will be
covered under a health care plan okay let's move on to a different type of insurance home Insurance this may also be called property insurance home or property insurance generally covers costs relating to fire T and costs incurred by weather damage there are are also many subtypes of property insurance such as boiler Insurance earthquake insurance flood insurance there is also landlord insurance and renters insurance and we Have Windstorm Insurance which covers damage from hurricanes and tornadoes another way to protect your home if you have a mortgage is mortgage protection this type of insurance is designed to
pay off your mortgage if you were to pass away and some mortgage protection policies will cover mortgage payments if you become disabled or sick a very important insurance for a lot of people is pet insurance this type of insurance policy is purchased by pet Owners to offset the overall cost of their animals medical bills let's move on to a different type of insurance income protection income protection insurance pays part of your lost income if you're unable to work because of disability caused by an illness or injury a subtype of income protection is disability insurance or
long-term disability insurance our next type of insurance is liability insurance this term refers to An insurance product that provides an insured party with protection against CL claims resulting from injuries and damage to other people or property a common type of liability insurance is public liability this covers the cost of claims made by members of the public for incidents that occur in connection with business activities professional liability insurance is insurance that protects professionals such as accountants Lawyers and Physicians against negligence and other claims initi Creed by their clients up next we have life insurance this type
of insurance generally provides an income to an insured person's family upon their death funds can be used for burial funeral and other final expenses and that brings us to the end of this English lesson on types of insurance don't forget about Hello there English Learners welcome back to learning English Pro today we're diving into an essential topic for anyone planning to rent in the USA renting a play can be exciting and sometimes a challenging experience especially when it comes to understanding the terminology in this video we'll explore 15 key terms and words that will help
you navigate The Rental process with confidence so let's get started and First up we have the lease agreement this is a legal doc document that outlines the terms and conditions of the rental Arrangement between you and your landlord it includes details such as the rent amount lease duration and the rules for the property next we have the security deposit this is a sum of money you pay upfront to the landlord as a security against any potential damages to the property it's refundable at the end of Your lease if the property is in good condition when
you're interested in a rental you'll likely need to fill out a rental application this form provides information about you your income and references which helps the landlord assess your eligibility as a tenant utilities are essential services like water electricity and gas it's important to clarify whether these are included in your rent or if you be Responsible for paying for them separately a tenant is the person who rents and occupies the property that's you remember as a tenant you have rights and responsibilities outlined in the lease agreement your landlord is the property owner who is renting
out the place to you they're responsible for maintaining the property and addressing any issues that arise during your lease the rent due date is the day each Month when your rent payment is due make sure to pay on time to maintain a good relationship with your landlord if something in your rental needs fixing you can submit a maintenance request to your landlord and they'll arrange for repairs to be made subletting is when a tenant rents out their rented space to another person however this usually requires permission from the landlord eviction is the legal process Of
removing a tenant from a property it usually happens when a tenant doesn't follow the terms of the lease when you move into a new place it's wise to conduct a move in inspection this involves noting down any existing damages or issues in the proper property to avoid disputes later as your lease term ends you might have the option for a lease renewal this allows you to extend your lease for another period often with updated Terms before bringing a furry friend along check the pet policy this outlines whether pets are allowed any restrictions and potential fees
the term amenities describes extra features or facilities that a rental property might offer such as a gym a pool or a laundry room last but not least consider getting renters insurance this coverage protects your personal belongings in case of theft damage or other unexpected Events so there you have it these are some of the key terms and words that will be incredibly useful as you navigate the world of renting in the USA remember these terms will help you communicate effectively with landlords and make informed decisions English Pro today we're delving into the world of Investments
where we will break down different types of Investments and explore the relevant vocabulary associated with each and let's begin With stock market Investments a stock market in brief is a centralized Market place where stocks are bought and sold by investors stocks also known as equities or shares represent ownership in a corporation or company when you own a stock you essentially own a portion of that company companies issue stocks to raise capital for various purposes such as expanding their operations investing in new projects or reducing debt Dividends are payments made by a Corporation to its shareholders
at out of its profits or retained earnings these payments are typically distributed regularly often on a quarterly basis as a way for the company to share its financial success with its investors and a portfolio is the collection of stocks and securities owned by an investor let's move on to bond Investments which are known for their stability here are some relevant Terms bonds are debt Securities this is where an investor loans money to an entity in exchange for periodic interest payments and the return of the Bond's face value at maturity the coupon rate is the interest
rate that a bond pays annually and the maturity date is the date when a Bond's principle is due to be repaid now let's take a look at a category that encompasses both stocks and bonds Securities these are are Financial instruments representing ownership or financial interests in various entities they play a crucial role in investment markets offering a wide range of opportunities for investors real estate Investments involve properties where you buy properties in order to generate additional income or Capital the term real estate means land and any property attached to it a common way to gain
income from real estate Investments is Rental income this is money earned by leasing or renting out your investment properties property management is an important aspect of real estate investment and it relates to the administration operation and oversight of real estate properties on behalf of property owners or investors it involves a wide range of responsibilities aimed at maintaining and maximizing the value of real estate assets let's move on to mutual funds Mutual funds pull money from various investors to buy a diversified portfolio key terms include nav or net asset value this is the per share market
value of a mutual fund the expense ratio is the cost of managing a mutual fund expressed as a percentage of assets under management in relation to Investments diversification means spreading Investments across various assets to reduce your risk our fifth type of investment is Commodities Investment commodities are tangible goods that can be bought or sold here are some terms related to this type of Investments which Goods can we consider Commodities well Commodities can be raw materials or primary agricultural products that can be bought and sold such as gold oil wheat art wine you name it there
are lots of different types of Commodities in that market an essential term of the Commodities Investments Market is future contracts these are Agreements to buy or sell a commodity at a specified future date and price and the spot price is the current market price for immediate delivery of a commodity an investment type which is always a Hot Topic is cryptocurrency Investments these are digital or virtual currencies that use cryptography for security here are some essential terms Bitcoin was the very first cryptocurrency and it is the most well-known often referred to as digital Gold a crucial
term for understanding cryptocurrency is the blockchain this is a distributed Ledger technology that undery most cryptocurrencies and if you have cryptocurrency you're going to need a wallet this is a digital tool for storing sending and receiving cryptocurrencies moving along to private Equity Investments private Equity involves investing in privately held Companies and the investment management company that invests in private companies is known as a private Equity Firm venture capital is the funding provided to Startup and small businesses in exch exchange for equity and if you remember from earlier an equity equals the share in the company
a leverage buyout or an lbo is the acquisition of a company using significant amount of borrowed funds our final investment type is a Hedge fund investment hedge funds are investment funds that employ various strategies to generate returns Alpha is a measure of an investment's return Rel ative to its risk Short Selling is the practice of selling borrowed assets with the hope of buying them back at a lower price our final term is high frequency trading or hft this is a trading strategy that uses Advanced algorithms for Rapid buying and selling of Assets and that concludes
our exploration of investment vocabulary [Music] hello and welcome back to learning English Pro in this lesson we're going to take a look at vocabulary and terminology relating to economics you'll learn 15 fundamental economic terms that will help you grasp the complexities of the financial world and our first term is supply and demand these are fundamental forces that Dictate the prices of goods and services in a market supply refers to the quantity available while demand rep represents how much people want it prices rise when demand exceeds Supply and prices fall when Supply exceeds demand let's move
on to our next term inflation inflation is the increase in the general price level of goods and services over time resulting in the loss of purchasing power for a Currency it's measured by the Consumer Price Index or the CPI which we'll get into later the opposite of inflation is deflation this is where prices decrease over time it can lead to reduced consumer spending and economic stagnation gross domestic product or GDP measures the economic performance of a country it's the total value of all goods and services produced within a nation's borders in a given time period
a related term is GDP per Capita this is the average income of a country's citizens and is calculated by dividing the GDP by the population it reflects the standard of living in a nation let's move on to our next term fiscal policy this involves government actions concerning Taxation and expenditure to influence the economy governments use fiscal policy to stabilize economic growth control inflation and reduce unemployment another type of policy you May hear about in economics is monetary policy this is the management of the money supply and interest rates by a central bank it plays a
crucial role in controlling inflation and maintaining economic stability a recession is a significant decline in economic activity often marked by reduced consumer spending business Investments and high unemployment rates a budget deficit happens when a government spends more money than it Collects in taxes it's usually funded by borrowing leading to national debt a trade balance refers to the difference between a country's exports and imports a trade surplus happens when a country exports more than it Imports while a trade deficit is the opposite let's move on to look at different types of economies a market economy is
where prices are determined by supply and demand and private individuals and Businesses make most of the economic decisions a mixed economy combines elements of both free market capitalism and government intervention governments regulate certain industries and provide essential services our next term is opportunity cost this is the value of the next best alternative that must be forgot when a decision is made to allocate resources to one option instead of Another the Consumer Price Index or CPI measures changes in the cost of a basket of goods and services over time it's used to gauge inflation and cost
of living [Music] adjustments our final term is entrepreneurship this involves identifying business opportunities organizing resources and taking risks to create and operate successful Enterprises English Pro today we're Diving into the world of stock market Investments and expanding your financial vocabulary so whether you're an aspiring investor or simply curious about stock market this video is for you let's cover the basics stock markets are essential platforms where investors buy and sell ownership in companies they help businesses raise Capital provide liquidity for investors and set stock prices based on supply and demand these markets offer diverse Investment opportunities
and act as economic indicators examples of stock exchanges include the New York Stock Exchange the NASDAQ the London Stock Exchange and Tokyo Stock Exchange another fundamental term of stock market Investments is shares also known as stocks these are units of ownership in a company when you own shares of a company's stock you own a portion of that company and your ownership entitles You to a share of its profits and a say in certain corporate decisions if you own shares or stocks in a company you are known as a shareholder in that company Dividends are payments
made by a company to its shareholders as a reward for owning its stock these payments come from the company's profits and are typically distributed regularly providing shareholders with a portion of the company's Earnings our next term is bull market a bull market is a period in the financial markets characterized by Rising stock prices optimism amongst investors and overall confidence in the economy it's a time when Investments tend to perform well and there is a general belief that the upward Trend will [Music] continue the opposite of a bull market is a bare Market it's a period
in the financial markets characterized by Declining stock prices pessimism amongst investors and a lack of confidence in the economy during a bare Market Investments tend to not perform very well and there is a belief that the downward Trend will continue let's move on to portfolio this is a collection of Investments such as stocks bonds and other assets held by an individual or entity to achieve diversification and manage risk in their overall investment Strategy portfolio diversification involves spreading your Investments across different asset classes such as stocks bonds and real estate to reduce risk as different types
of Investments May perform differently under various ious economic conditions ultimately helping to achieve a more balanced and stable investment strategy stocks analysis is the process of evaluating stocks for investment often using fundamental and technical Analysis let's take a look at some of the way stocks are valued first up we have the PE ratio this is price to earnings ratio this valuation metric is calculated by dividing a Stock's price by its earnings per share another analysis metric is market capitalization when you multiply the stock price by the number of shares you get the total value of
a company's outstanding shares of stock [Music] next up we have some trading [Music] terminology Blue Chip stocks are stocks of well large established companies with a history of stable performance day trading is the practice of buying and selling stocks within the same trading day let's move on to our next term which is Bid And ask prices the bid price is the maximum Price a buyer is willing to pay for a stock while the ask price is the minimum price a seller is willing to accept the difference between them is known as the bid ask spread
[Music] the term volume refers to the total number of shares traded in a specific stock or the entire Market within a given time frame it can indicate the level of interest and liquidity in a [Music] Stock a market order is an instruction to buy or sell a stock immediately at the current market price it guarantees execution but may not guarantee a specific [Music] price a limit order is an order to buy or sell a stock at a specific price or better it ensures a specific price but does not guarantee execution if the market price doesn't
reach the limit price [Music] a stoploss order is a predefined price level at which a stock is automatically sold to limit potential losses it's a riskmanagement tool used by Traders when it comes to the stock market there are two different types of investors a retail investor is an investor who buys and sell stocks for personal portfolios while institutional investors are usually large organizations like Mutual funds or Pension funds that invest on behalf of others and that wraps up our vocabulary lesson on the stock market I hope you found it interesting we've covered some essential terms
to help you navigate this Dynamic Financial world with confidence [Music] today we've got an essential vocabulary lesson on real estate so if you're ready let's dive in our first term for our Real estate vocabulary is property property refers to physical assets such as land buildings and everything permanently attached to them these can include residential homes commercial spaces and even on developed land understanding the concept of property is fundamental to navigating the real estate World a mortgage is a financial Arrangement where A lender provides you with the necessary funds to purchase a Property and you repay
this loan over time with interest it's a significant part of the home buying process and involves understanding terms like interest rates Deb payments and Loan duration next up we have the term landlord or land lady land lady really isn't used that much anymore landlord is a common term that you can use for both genders the landlord is the individual or entity who owns the property you are renting or leasing they are responsible For maintaining the property and ensuring your compliance with the lease agreement knowing the rights and responsibilities of both landlords and tenants is crucial
for a smooth renting experience and let's check out this term tenant as a tenant you are the renter or occupant of a property owned by a landlord tenants pay rent to landlords in exchange for the use of the property an important term in real estate is lease a lease is a legally Binding contract that outlines the terms and conditions of your tency it specifies the duration of your stay rent payments and any rules or regulations you must follow while living in the rented property leases can vary in length and complexity so it's important to thoroughly
read and understand the terms before signing Residential Properties are real estate assets designed for living such as houses apartments and Condominiums while commercial property refers to real estate specifically used for business or income generating purposes this category includes properties like Office Buildings retail spaces industrial facilities and warehouses let's move on to investment property these are real estate assets purchased with the intention of generating income or making a profit these can include rental properties commercial real estate or properties Bought for future resale knowledge of investment property strategies is essential for Real Estate Investors and real estate
agents a real estate agent is a professional who assists individuals in buying or selling property they have a deep knowledge of the local real estate market and their expertise is invaluable when navigating the complexities of real estate transactions an appraisal is a Professional assessment of a property's value it is often conducted when buying or refinancing a property an appraisal is often carried out by a real estate agent let's move along to our next term foreclosure foreclosures happen when a property is repossessed by the lender due to the borrower's failure to make mortgage payments it is
a legal process that can result in the property being sold at auction we are working our way through The word list but don't forget I have a wide range of videos covering different types of property Investments available on my channel page and I have some of them Linked In the video description below make sure to check them out let's move on to the term Equity this is the difference between the current market value of a property and the outstanding balance of the mortgage it represents the homeowner's ownership stake in the property and can increase Over
time as the mortgage is paid down and the property's value appreciates closing costs are the expenses associated with finalizing a real estate transaction they include fees for services like title searches appraisals and legal services buyers and sellers need to be aware of these costs as they can significantly affect the overall cost of a real estate transaction a title is a legal document That proves ownership of a property it includes details about the property's history an elans and the current own owner ensuring the title is in order is essential to avoid potential legal disputes when buying
or selling real estate in British English a title would be called a deed the down payment is the initial payment made by the buyer when purchasing a property it's typically expressed as a percentage of the Property's purchase price once the dam payment is paid the house or property is secured for the buyer a home inspection is a thorough examination of a property's condition usually conducted by a licensed inspector it helps buyers identify any potential issues or needed repairs before finalizing a purchase a quality Home Inspection can save buyers from unexpected costs and problems [Music] Today
we're diving into the world of mortgages and exploring some Essential Mortgage terms whether you're a firsttime home buyer or simply looking to understand the process better this video is for you our first term is the subject of our video mortgage a mortgage is a legal agreement between a borrower and A lender typically a bank that allows the borrower to obtain funds to purchase a home the property itself self serves as Collateral for the loan and the borrower makes regular payments including principal and interest until the loan is paid off next up we have principal the
principal is the initial amount borrowed in a mortgage it's the base amount on which interest is calculated over time as you make payments the principal balance decreases moving on to to interest rates this is the cost of borrowing money Expressed as a percentage it determines how much you'll pay in interest over the life of your mortgage interest rates can be fixed or adjustable a fixed rate mortgage has a consistent interest rate throughout the life of the loan it offers stability and predictable monthly payments on the other hand an adjustable rate mortgage or a variable rate
mortgage has an interest rate that may change periodically it often starts with A lower rate but can increase over time the fixed rate period in an adjustable rate mortgage is the initial period during which the interest rate remains fixed before it begins to adjust periodically let's move on to down payment the down payment is the initial amount paid by the home buyer when purchasing a property it's typically a percentage of the home's purchase price and a larger Dam payment often leads to more Favorable mortgage terms our next term is amortization it's the process of paying
off your mortgage over time through regular payments which include both principal and interest over the life of the loan the proportion of principle and interest in each payment changes let's discuss escrow an escrow account is set up to hold funds for property taxes and insurance part of your monthly mortgage payment goes into This account to ensure these expenses are paid when due next up closing costs these are fees and expenses associated with finalizing a mortgage and the purchase of a home closing costs include charges for services such as appraisal title search and legal fees if
you're interested in learning lots more related English vocabulary check the links on screen and in my video description on my channel I have Lots of English vocabulary videos relating to banking Finance Investments real estate and lots more let's get back to our lesson and our next term is pre-approval this is a crucial step in the home buying process it is a preliminary assessment by the lender that determines how much you can borrow this helps you understand your budget and increases your chances when buying a new home PMI or private mortgage insurance is insurance that lenders
require from borrowers who make a down payment of less than 20% it protects the lender in case the borrower defaults on the loan refinance refers to the process of obtaining a new mortgage to replace an existing one it's often done to secure a better interest rate or to change the terms of the loan our next term is equity your Equity is the portion of your home's value that You own outright it's the difference between the home's current market value and the outstanding balance on your mortgage an appraisal is a professional assessment of a property's value
it's often required by lenders to ensure the properties's work is sufficient to cover the loan [Music] amount foreclosure is a legal process in which a lender takes possession of a property due to the borrower's failure To meet their mortgage obligations it typically leads to the sale of the property to recover the loan amount our next term is closing disclosure this is a document provided to the borrower at least three days before the mortgage closing it outlines the final terms and costs of the loan ensuring transparency in the transaction title insurance is a policy that protects
the homeowner and the lender from Financial loss due to Disputes or defects in the property's title it ensures that the property has a clear and marketable title the mortgage origination fee is a charge imposed by the lender to cover the cost of processing and underwriting the loan it's typically a percentage of the loan amount a home equity line of credit is a type of loan that allows homeowners to borrow against the equity in their home it provides a flexible source of funds That can be drawn upon as needed understanding these mortgage terms is crucial for
making informed decisions when buying a [Music] home in today's lesson we'll be diving into a topic That's essential for many of us buying a car whether you're a beginner or looking to enhance your English this lesson will equip you with the necessary vocabulary and phrases for this important Activity let's begin with some essential car buying vocabulary remember you can always pause and Rewind the video to practice these words and phrases let's look firstly at different types of cars which people commonly buy this is a sedan a sedan is a foro passenger car with a trunk
or boot that is separate from the passenger's compartment our next car type is an SUV SUV stands for sports utility vehicle it refers to A type of car that sits high off the ground and which often has four-wheel drive and rugged styling a convertible is a passenger car that can be driven with or without a roof in place the methods of retracting and storing the roof vary among eras and manufacturers a hatchback is a type of car with a rear door that swings upwards this provides access to a cargo area in the main interior of
the car rather than a separated trunk like a Sedan and next up we have a pickup truck or simply known as a pickup this is a light duty truck that has an enclosed cabin and it also has a back end made of a cargo bed that is enclosed by three low walls with no roof let's move on to take a look at some words relating to car parts the heart of the car is the engine this is the part that converts the energy of the fuel into mechanical energy and produces the power which Makes the
car move forward or backwards in a car a transmission or a gearbox acts as the medium that transmits power generated by the engine to the wheels via a mechanical system of gears and gear trains a brake is the mechanical device in a car that stops motion by absorbing energy from a moving system the steering wheel is the wheel that a driver rotates in order to steer or drive a car the steering wheel is Connected to the dashboard the dashboard in a car is the panel facing the driver's seat where most of the instruments switches and
information are a car dashboard monitors vehicle speed engine speed and engine temperature a car's tires can be an important consideration when Pur purchasing this is the rubber covering placed around a wheel to form a soft contact with the road this word has different spellings in American and British English which you can see on screen right now let's move on and take a look at some of the documents you may need when thinking about getting a new car the car registration is an important document which registers your ownership of the car with your local government Authority
a car title includes official information about the vehicle and the owner it differs from vehicle registration and proof of insurance as It's strictly proof of car [Music] ownership car insurance covers damage to your vehicle and protects you financially if you're liable for someone else's injuries or damages it can also pay for medical bills if you or your passengers are injured in an accident or if you're hit by a driver who is uninsured or underinsured a car loan is an agreement between you and A lender that says they Will give you money to buy a car
in return you'll pay them back with interest in an agreed upon period of time if you're thinking of buying a car the the place that you go is called a car dealership and the person that you buy the car from is called a car dealer different countries have different rules but in lots of places you can buy a car secondhand this is where it has been Previously owned by someone else and they will sell it to you at a discounted price this is usually done online or through local newspap papers and [Music] advertisements wherever you
go you're going to need some handy English phrases to get your dream car so let's take a look at some now something you would say to start the conversation with a car dealer is I'm in the market for a new Car repeat the phrase after me I'm in the market for a new car if you see a car that you like and you want to know how much it is you would say what's the asking price what's the asking price when you're buying a new car you can get the permission of the car dealership to
take it for a test drive to do this you would simply say can I take it for a test drive please can I take it for a test drive Please if you need a loan to purchase your car you can ask the car dealership do you offer financing do you offer [Music] financing lots of new cars and sometimes secondhand cars will come with a guarantee this means that if anything goes wrong with the car within a certain period of time the car dealership will repair or replace the parts if you want to check if your
car Comes with this you could ask is there a warranty is there a [Music] warranty so you see a car that you like and you want to know more about it what could you ask the dealer hi I'm interested in the sedan over there can you tell me more about it listen and repeat after me hi I'm interested in the sedan over there can you tell me more about [Music] It so you found the car that you like but the price is a little high if we want the car for a cheaper price how may
we approach this with the car dealer we could say the price seems a bit high is there any room for negotiation [Music] the price seems a bit high is there any room for [Music] negotiation before we wrap up here are Some important tips when buying a car number one research always research the make and the model of the car you want a budget is really important when coming to buying a car so it's important to set a budget a limit on what you want to spend and stick to [Music] that if you find a car
that you really like make sure to check its vehicle history this is an important check on the car's history report it can tell you Things about the car that may change your mind about buying it when it comes to buying a secondhand car it's important to get an inspection this is having a trusted mechanic check over the car to make sure everything is [Music] okay to guarantee a smooth sale ensure all the documents we've discussed in this lesson are in order and that's it for today's lesson on buying a car and essential vocabulary And phrases
I hope you found it [Music] helpful in this English lesson we'll be taking a look at some intermediate banking terms these terms are a little bit more advanced but I will break them down for you in the following ways for each of the 15 banking terms you'll learn today will cover pronunciation definitions and example sentences so with all of that business out of the way let's begin our lesson on banking Terms our first term is mortgage now this word has a silent T which I've highlighted in the word let's check our pronunciation mortgage a mortgage
is like a long-term loan specifically for buying property when you get a mortgage the bank lends you the money to buy a house or apartment and you agree to pay it back over many years often 15 to 30 the property itself serves as security for the loan which means if you can't make The payments the bank could take the property back let's move on and take a look at our example sentence after years of saving for a down payment we're finally applying for a mortgage to buy our dream home our second term is equity repeat
after me Equity think of equity as your piece of a financial pie for example if you own a house the Equity is the part of the House's value that you actually own it's the difference between the value of the property and what you still owe on any mortgages Equity can also refer to ownership in a company through stocks let's move on and take a look at our example sentence I've been paying the mortgage for 10 years so I've built up considerable equity in my house our next term is collateral repeat after me Collateral collateral is
something valuable that you promise to give your lender if you can't pay back a loan it's like saying if I can't pay you back in cash you can take this item instead common examples of collateral include houses cars or other valuable assets it gives the lender assurance that they will recover their money one way or another so let's take this word collateral and use it in an example sentence to secure the loan for my Business I offered my vintage car as collateral our fourth banking term is asset management let's make sure we have the pronunciation
perfect Asset Management asset management is all about a professional managing your money and Investments think of an asset manager as a financial Chef they take your ingredients like savings stocks and bonds and cook up a plan to help your wealth grow over time keeping in mind your financial goals and risk Tolerance since I'm not an expert in stocks and bonds I rely on Asset Management Services to handle my Investment Portfolio we'll cover this term portfolio later in the lesson let's move on to diversification repeat after me divers ification let's try it one more time diversification
diversification in banking is like not putting all your eggs in one basket it's spreading your Investments across different types of assets stocks bonds real estate Etc to reduce risk if one investment performs poorly others might do well and buy balance things out our example sentences my financial advisor suggested diversification of my investments to protect against Market swings our sixth term is liability repeat after me liability in banking a liability is Essentially any money you owe this could be a Loan mortgage or even money you've PR promise to pay in the future it's an obligation you're
legally required to fulfill understanding your liabilities is crucial for managing your Financial Health right now paying off my credit card debt is my Main Financial liability our seventh banking term is credit rating repeat after me credit rating your credit r rating is a score that tells lenders how good you are at Paying back money you've borrowed it's like a report card for your finances a high credit rating means you're a lowrisk borrower which can help you get loans with better interest rates on the other hand a low credit rating can make borrowing more expensive or
even impossible let's check out our example sentence I'm working to improve my credit rating by paying bills on time and reducing my debt let's check out the pronunciation of our next term Principal principle in the context of banking the principle is the original sum of money borrowed in a loan or the amount of the investment it doesn't include the interest or additional fees so when you start repaying a loan part of your payments go go towards reducing the principal and part go towards the interest over time as I keep making payments on my car loan
the principal amount Decreases our ninth term is annual percentage rate often referred to as AP or so we have annual percentage rate or apor AP or is like the true cost of borrowing money expressed as a yearly interest rate it includes not just the interest rate but also any additional fees or charges associated with the loan so it's a more complete picture of what you'll actually pay when comparing Loan offers I always check the APR to understand the full Cost of borrowing another important banking term is compound interest repeat after me compound interest compound interest
is when you earn interest not just on your initial investment or principle but also on the interest that has been added to it over time it's like your savings growing exponentially because the interest you earn each year also starts earning interest thanks to compound interest my Savings account balance has grown more than I had initially calculated let's move on to our next term which is liquid assets repeat after me liquid assets liquid assets are things you own that can be quickly and easily turned into Cash without losing value this includes things like money in savings
accounts or stocks that can be sold on short notice they're called liquid because because they can flow easily Into cash I always keep a portion of my investments in liquid assets for emergencies next up we're going to look at two different types of interest rate first up we have fixed interest rate repeat after me fixed interest rate a fixed interest rate means the interest rate on your loan or savings account won't change over a set period it's predictable like a fixed menu in a restaurant you know exactly what you're Getting and what it will cost
you with no surprises our example sentences I chose a loan with a fixed interest rate so my monthly repayments will stay the same the other type of interest rate is a variable interest rate repeat after me variable interest rate in contrast to the fixed interest rate a variable interest rate can change over time based on the market or an index it's a bit like the weather sometimes It's sunny rates go down and sometimes it's rainy rates go up this can affect your loan payments or savings earnings my mortgage has a variable interest rate so my
payments might fluctuate over the years our penultimate banking term is bankruptcy let's check our pronunciation one more time bankruptcy bankruptcy is a legal process where people or businesses that can't pay their debts get a fresh start the process involves legally declaring the Inability to pay off debts while it can relieve debt pressure it also impacts credit ratings and the ability to borrow in the future let's use bankrupt in an example sentence the company filed for bankruptcy after failing to recover from its Financial losses our final banking term is portfolio repeat after me portfolio your portfolio
is the collection of all your Investments like Stocks bonds real estate Etc a well Diversified portfolio is key to managing risk and achieving your financial goals let's check out our final example sentence my financial advisor helps me manage my Investment Portfolio to ensure it aligns with my long-term goals [Music]
