Undercover CEO Humiliated by Rude Managers | Unbelievable!

I just want a chance to prove that I can do the job. >> Okay. Yeah, I'm sure you do.

But let's be real. You've been here for how long and we're still having this conversation. It's just not clicking for you.

Maybe corporate isn't your thing. I don't know. Maybe something more fitting for you would be better.

>> Somebody's late. >> Yeah, she was talking to the homeless man outside. >> Can't expect to get ahead if you always let others drag you down.

There are just so many new pieces and it really takes time to do it properly. Maybe if we all work together. >> Are you serious right now?

Are you actually suggesting that I should be doing your job for you? >> No. No.

I just meant >> You both are incredibly lazy. >> Grace, what is this? Another mistake?

You got to be kidding me. >> I didn't make any mistakes. I swear I double checked everything.

>> Double checked. Grace, you wouldn't know attention to detail if it hit you in the face. This is sloppy work and you know it.

I mean, come on. Is it really that hard? >> I followed your instructions exactly, Tom.

The report's done. All the data is there and I made the adjustments you asked for. >> Okay, but look at it.

Does it scream professional? No, it screams I don't know what I'm doing. >> I worked really hard on it.

I don't think it's fair to dismiss it without even reviewing it properly. Fair. You want to talk fair?

How about the fact that you're still employed and you can't handle basic tasks? >> This is more than just a basic task. The workload you gave me is impossible to finish in one day.

>> Impossible for you, maybe. But I'm telling you, any of the guys on the team could have had this done by lunch. You're just dragging your feet.

And that's why I give you the easy stuff so you don't fall behind or fall apart. >> It's not about being easy or hard. It's about the volume of work.

No one could get it done in the time constraints that you gave me. >> Excuses, Grace. Always excuses.

You know, maybe if you spent less time overthinking everything and more time actually working, you'd keep up. But I guess that's asking too much, right? >> I just want a chance to prove that I can do the job.

>> Okay. Yeah, I'm sure you do. But let's be real.

You've been here for how long? And we're still having this conversation. It's just not clicking for you.

Maybe corporate isn't your thing. I don't know. Maybe something more fitting for you would be better.

>> Fitting? What's that supposed to mean? >> You know what it means.

You're in over your head. Maybe take a step back. Think about whether you're really cut out for this kind of thing.

Most women aren't. It's not a crime. It's just a reality.

>> This isn't fair. I've worked just as hard as anybody else on this team. >> Sure you have.

But effort doesn't always equal results, does it? I'll tell you what, why don't you finish this up if you can and we'll see if maybe, just maybe, you manage not to embarrass yourself this time. I'll get it done.

>> Yeah, you do that. Yeah, you do that. Wow, this is a lot worse than I thought.

Excuse me, Tom. Right. Yeah, that's me.

What do you want? >> I was just wondering if we could talk for a minute. I saw how you handled the situation with your employee earlier.

And >> Oh, you mean Grace? Yeah, she's a real piece of work. I swear.

Every day is something new with her. And it doesn't matter how simple the task is, she finds a way to mess it up. But hey, you know how it is.

Women in the office, what can you do? I'm sorry. Women in the office.

>> Yeah. You know, I mean, come on. They always need more time, more guidance.

It's like babysitting half the time. I don't know how they expect to make it in this industry when they can't handle even basic task. >> What makes you say that?

Don't you think maybe she has a lot on her plate? As a woman, I >> Oh, please. If I gave her half the workload I give to guys, she'd still be behind.

Trust me. I've been in this business a long time. Enough to know the type.

Some people just aren't built for this kind of work. And Grace, she's one of them. >> And you really believe that just because she's a woman?

>> Well, yeah. I mean, look, I'm not trying to be rude, but facts are facts. Women just don't have the same drive.

They get emotional. They overthink. They take forever to finish whatever should be a quick task.

Honestly, I don't know why the higherups even bother hiring them sometimes. >> So, you're saying you don't think women are capable of handling the same workload as men? >> Exactly.

Look, you're probably great at your job as, you know, a janitor, cooking, cleaning, you know, that comes naturally to you guys. I mean, I'm sure you're great at other things, planning events, you know, making things look nice, you know, that kind of stuff. But when it comes to this kind of work, it's not for you girls.

Trust me, I've tried. It's just not happening. >> You really believe that's just how things are?

>> Oh, absolutely. It's how you women are wired. They're not built for this kind of pressure.

It's the same story every time. >> And that's why you're so hard on her. >> Exactly.

Hey, someone's got to be. Otherwise, she'll just keep falling behind. We've got real work to do here.

And if she can't handle it, that's not my problem. I'm just trying to keep the team running smoothly. >> And you think belittling her is the way to do that.

>> Belittling? Come on. I'm just giving her a reality check she needs.

If I sugarcoat everything, she's not going to improve. Sometimes you just got to be tough. And if she can't take it, maybe she should think about another career.

I'm just being honest. >> Here are the drawings you asked for, Tom. I've made all the adjustments and I double checked everything just like you wanted.

>> Yeah, sure. I'm going to look at them later. And don't expect any praise, Grace.

It's probably full of mistakes just like the last one. >> I made sure I was accurate this time. I really worked hard on this.

>> Yeah, I am sure it's still not good enough. I'll get to it when I can. >> May I?

>> What? What do you care? They're just a bunch of drawings.

These are excellent, Grace. You've got real talent. >> Thank you.

I wasn't sure if I had done it good enough. >> Oh, they're more than good enough. They show creativity, precision, attention to detail.

This is exactly what the company needs. >> Uh, hold on. They're not that great.

I mean, they're fine for a beginner, but >> actually, no, these are better than fine. These are the kind of designs we should be celebrating. Grace has done incredible work here.

And instead of acknowledging your efforts, you've done nothing but tear down. >> Wait a second. Who do you think you are?

You're just a janitor or something, right? Why do you even care about some drawings? >> Actually, I'm not a janitor.

My name is Linda Wright. I am the CEO of this company. >> Wait, you're the CEO?

Since when? Yes, I am the CEO. I just signed the papers this morning.

All right, it's official. >> Congratulations, Linda. We're excited to see where you'll take the company.

>> Thank you. I have big plans for us. But first, I want to get an honest look at how things are really running.

You know, see things for myself without any filters. >> Of course, but you should know everything's running smoothly from what we could tell. That's exactly what I intend to make sure of.

Thanks again, John. I'll report back with anything I find. >> Sounds great, Linda.

And congratulations again. >> Thanks. And I've been listening to everything you've said.

I've heard how you treat your employees, especially Grace here, and how you disrespect them based on nothing but your own prejudices. And I've heard enough. >> No, no, no, no, no.

You got it all wrong. I was just trying to push her, you know, to make her better, you know. I I didn't mean anything by it.

>> Tough love? No, Tom. What you've shown isn't tough love.

It's sexism. It's disrespect. And it has no place in this company.

>> But I've been with this company for years. I know how things work. I've been doing this for a long time.

And to tell you, >> and that's exactly the problem. You've been doing it wrong for a long time. You've held people like Grace back because of your outdated beliefs.

You've created a toxic work environment and it's time for that to change. It ends today. >> Wait, are you are you firing me?

>> Yes, Tom, I am. You're fired. And everything I've heard today will be fully documented in your termination report.

>> You can't do this. You can't just come in here and do >> Tom. It's your actions that have made me do this, not mine.

You've made your choices and now you're facing the consequences. That's all there is to it. >> You'll regret this.

Mark my words. >> I assure you I won't. Now leave before I call security and have you escorted out.

>> Unbelievable. I >> can't believe that just happened. >> Change.

Got a change? Excuse me, sir. Do you have any spare change just for food?

Do you have any food? >> No. No.

Are you serious? Get a job like everyone else. Stop being a loser.

God, take a shower. >> Hey, excuse me, miss. >> Oh, >> do you have any change to spare to help?

Anything helps. >> What happened to you? >> I'm very sick and my social security ran out.

I've I've got pancreatic cancer and I'm in constant pain. >> What about your social media and your branding? I mean, there are places for you.

You should not use that as an excuse and just strap yourself up by the bootstraps and do something with your life. >> I don't have a phone. >> Oh, I you know, I know this struggle.

You know, I am a influencer and I h it's really hard for me to find friends. As a matter of fact, my only friends are on social media. Anyways, I'm I think you're going to have a great future.

Actually, you should become my friend on social media. I'm going to help. That is going to really help you.

You need to just do what I say. You're going to be great. Yeah.

Anyways, got to go. Bye. >> Excuse me, miss.

>> Hey, >> could you spare just some change for food? I'm I'm really hungry. >> Let me see.

You know what? I don't have anything. But hey, here.

Look. This is my lunch. You can have it.

It's not a lot, but just at least it's a little something in your belly. >> Oh my god. >> Um, and hey, I I'm headed into an interview.

On my way back out, I can I can grab you like some coffee or some water or something. >> That would be really amazing. Thank you.

>> No problem. What's your name? >> I'm Steve.

>> Hey, Steve. I'm Candace. >> Hi, Candace.

>> Um, on my way out, let's talk a little more about I don't know, maybe I can call someone for you or do something else, connect you with someone. And I I hate that you're out here. >> No, I I don't have anybody.

>> Oh, man. Well, I'll make sure to get you on the way back. Okay.

>> Thanks, Candace. >> All right. >> Somebody's late.

>> Yeah, she was talking to the homeless man outside. >> Can't expect to get ahead if you always let others drag you down. And um how's one homeless guy going to bring you down, Josh?

Good afternoon and welcome to the final phase of your job interview. A little backstory. Uh about 3 years ago, I created this little social experiment as a pre-screening part of job interviews for people that were interested in joining my company.

Because before I was successful business owner CEO Steve, I was smelly, lazy, homeless Steve. I was the guy that was too much trouble that people didn't want to associate with that people thought was too much of a bother because he was just asking for their scraps. I lived in a bus terminal for about 6 months before I finally got access to the services that helped me get on my feet enough to actually apply for my first job.

I wore raggedy clothes. I didn't have access to food or water or reliable sanitation. It was it was a terrifying challenging part of my life.

But I believe it helped me value compassion in a way that I wouldn't have otherwise. Kindness is free. Kindness is free.

But when people behave in such a way that they feel as if their respect needs to be bought or earned with money or status, I I have to question your ethics. I have to question your morals. Of the three people who applied for this job and came in for this interview, Candace was the only person who actually showed any humility, who showed any humanity.

You know, she didn't unload her checkbook. She didn't pour out all of the wealth in her life. All she did was smile and offered genuine consolation.

And she shared her lunch. She was generous and she offered to help. And that is why I'm proud to offer her a full-time position with my company.

>> Congratulations. >> Oh my goodness. Thank you, Steve.

Thank you. I will not let you down. This is not what my positive affirmations said today.

I'm out of here. You can keep your job. Hello.

Excuse me. What do you think you're doing, buddy? >> Sorry, ma'am.

I I'll get my bags together. I'll be out of here in just a moment. You're sleeping in my parking spot and because you're in my parking spot, I'm going to be late for my job.

So, would you hurry along, please? >> My apologies, ma'am. It rained last night and and I'm still cold and wet.

I'm just trying to clear my head so I can >> I really don't care about your Saab story. Get out of my parking spot. >> Yes, ma'am.

I'm sorry. I'm sorry. I'm I'm okay.

I'm just getting these together. This city is going down the trash hole. >> Ma'am, is there any way you can spare a dollar so I can get something to eat?

>> Are you seriously asking me for a dollar after you've been in my parking spot and you're making me late? >> It's just I haven't eaten in two days. I I don't know.

I thought it was worth a shot. A >> shot? You know what?

Why don't you get a job? Give it a shot. J O B.

You ever tried that before? >> Yes, ma'am. Um, I actually had a job up until a few months ago.

My mother got sick and I had to quit my job because there was no one else to take care of her. So, I had to take care of her and and now I lost >> my job and I lost my mother. >> So, I'm supposed to feel bad for you because your mother died?

How do I even know if you're telling me the truth even if she were dead? Why should I feel bad? I don't know your mom and I don't know you.

>> I'm sorry, ma'am. I was just trying to explain my situation. Maybe you could go inside of your office and see if there's any leftovers from your company's kitchen.

Maybe you can bring them out for me to eat something. >> So, you want me to take food out of the kitchen in my office and bring it out to you? That sounds like a really good idea.

You know, first you're trying to be make me late for my job and now you're trying to get me fired. Are you kidding me? Look, I am never going to be out of a job and I'm never going to be homeless.

So, you're on your own, okay? Goodbye. >> Yes, ma'am.

[Music] >> Oh, good morning, Karen. I hope you had a great weekend. >> I don't have time for chat.

I am hungry. Did you get that breakfast I asked you to pick up? >> Right.

Yes. Um, well, I was going to tell you actually that your favorite coffee shop is closed on Mondays, but I did go to Starbucks and I got you your favorite Yeah. Uh, you went to Starbucks.

You think there's a one in a million chance I'd even eat that junk? >> Oh, I'm sorry, Karen. I was just trying to get your car.

>> Hey, you know what? One more word and I'm going to have you fired faster than you can say. Starbucks.

Got that? Hey Karen, how's it going? >> Oh, hey.

Honestly, Jim, I've had a really rough morning and I've got so much work to get done. Can we save the pleasantries till later? >> Uh, sure.

Um, well, just so you know, the CEO is actually here. He's requesting to see you. He's in the conference room waiting.

So, >> what? Why didn't anyone tell me the CEO was coming by? I >> I don't know.

I don't think anybody knew he was coming. He kind of just popped in. And I guess he likes to check in on local branches to see how things are running.

So, >> well, I hate surprises, but I'll give it my best. >> Okay, cool. I'll let him know.

>> Okay, Mr Franklin, I wanted to say what an honor it is to finally >> Karen, please come in. Have a seat. >> Okay.

What's going on? Aren't you >> homeless? Oh, I used to be, but I'm not anymore.

>> Okay. But you were just out in my parking spot sleeping and you were wearing rowdy clothes. Is this some kind of prank or something?

Am I going to be on one of those television shows? >> Unfortunately, you're not. >> So, what is going on?

Are you really the CEO? Because if you're not, I have security in this building and I will be calling them unless I start getting some answers. >> Okay, Karen, just settle down.

I'll explain. Okay. Five years ago, before I started this company, I had a job that I had to leave to take care of my sick mother.

But when she passed away, I became homeless for six months, and no one would even look at me. >> Oh my. >> But with the help of a local church, I was able to get back on my feet.

And at the local library, I was able to have access to a computer. And with that computer, I was able to build Franklin Technologies to the company that it is today. Ah, I didn't know that and I don't know what to say.

But why were you pretending like you were homeless then? >> Well, because even though I'm a successful businessman now, I haven't forgotten where I came from. And so I like to go around to the different branches every year to test my managers.

>> Oh, so you were testing me. >> That's right, Karen. And unfortunately, you failed.

And you know what? It would have been bad enough if you just ignored me. But by berating me and judging me when you thought I was homeless, that's not in line with this company's values.

>> So what? What are you going to do? >> Unfortunately, Karen, I'm going to have to fire you.

Your behavior is unacceptable for this company. >> Fire me? You can't do that.

I mean, okay. So, who are you going to find to replace me? Hm.

>> Well, I spoke with your assistant, Jill, earlier this morning, and she seems to be more than willing for the job. Jill? You're replacing me with Jill?

Oh, good luck with that, buddy. >> Good luck to you, too, Karen. If you could just get your stuff and please leave the premises before I call security, that would be great.

>> Whatever. You know what? This company, it's going down the toilet.

Anyhow, >> Karen, a word of advice. In your next job interview, you might want to have a better attitude. >> Oh, shove it.

Yeah. Jill, could you come in the conference room real quick? Thanks.

[Music] >> Yes, ma'am. How may I help you? >> Well, actually, I'm here to help you.

My name is Stacy Johnson and I'm the new store associate and the HR staff told me to be here at 11:00 a. m. So, here I am.

>> You're going to be the new associate? >> Yes. Yes, I am.

>> Okay. But aren't you a little old? I mean, normally we have kids just out of high school doing this job.

>> Oh. Um, well, we all got to do what we got to do. I actually love clothes, so I think I'll be a great addition to the team.

>> Please forgive me for my lack of enthusiasm. Um, it's just that older people don't fold as quickly. Uh, no offense, but it's the truth.

>> Oh, well, I'll do my best. Where would you like me to start? >> Uh, why don't you start somewhere over there with the jeans?

Fold the jeans. If anyone comes in, asks any questions, um, do your best. >> Okay.

Is there any training involved? Any selling points on the clothes? It is my first day after all.

>> Lady, it's not rocket science. It's clothing. So, get to it before I have to dock your pay for not doing anything.

>> Okay. Um, excuse me. What is your name?

>> Ben, but you can call me Mr Ben. Uh, cuz I assume that you're a little old school. >> Okay, thank you, Ben.

I'll get right to work. >> Hi. Excuse me.

Do you work here by any chance? >> Yes. Yes, I do.

>> Well, I just graduated from school and I'm going to start applying for jobs. I do want to look more professional, but also like I want to feel comfortable for the interviews. And uh to be honest with you, this is my first time applying for jobs.

So I really want to make a good impression. >> Well, you've come to the right place because Stacy's is all about great fashion at affordable prices for the working women of this world. >> Wow, you're quite the sales woman.

>> Oh, thank you. >> Um do you know where I should look at first? >> Well, let's see.

Um you know what? You can never go wrong with a blazer and pinstripes. And I believe these would probably be your size.

Would you like to try them on? >> Yes, of course. >> All right, I'll show you the dress.

>> Thank you so much. >> Thank you. >> Wow, this outfit really makes me feel professional.

I think this could be my go-to look for work. >> Outfit is fantastic on you. >> Thank you, >> Miss New Associate.

Um, can I have a word with you for a moment over here? >> Oh. Mhm.

Okay. >> What's up, then? >> What's up?

I'll tell you what's up. That girl can't afford any of the clothes that she's trying on. If you're not careful, she's going to run out the store with them on.

>> What are you talking about? >> Oh, don't be naive with me. This is the real world, Grandma.

And girls like that can't afford clothes from Stacy's. They steal stuff. So, I'd appreciate it if you just go back to folding and stop trying to sell that girl clothes.

>> Um, excuse me, but are you all talking about me? I couldn't help but notice you look in my direction. As a matter of fact, we are.

Girls like you can't afford to shop in a store like this. So, please take off those clothes immediately. >> Okay.

Excuse me. I've heard enough. >> Hey, you can't speak to me like that.

I'm the manager here. >> Not anymore. I'm Stacy Johnson, the founder and CEO of these clothing stores.

>> What is this? Some kind of joke? >> You wish.

Every year I go into one of my clothing stores posing as a new store associate to make sure things are running smoothly on the ground level. I have never met a rudder, more incompetent manager than you, Ben. >> Mr.

Johnson, I mean, this is a big miscommunication. See, with all the new associates, I like to joke around and tease them on their first day. My manager did it to me when I first started.

Well, I'm sorry to hear that, but that's still no excuse for your sexist ways, which have no place here at Stacy's, where all are welcome. Now, you get your things and get out before I call security. >> Fine.

This store is a trash pit anyway. I want you to know that your clothes stink. >> Not as much as your breath.

Now, get out. >> Wow. I certainly did not expect that when I walked in.

>> Yeah, I'm sorry you had to witness that. That guy is a total jerk. >> Yeah, and he messed with the wrong woman.

>> Hey, you said you were looking for a new job, right? >> Yeah, I did. >> Well, I'm looking for a new manager.

What do you think? >> Uh, yeah. When can I start?

>> How about now? >> Great. >> Okay, let me show you around.

>> So, what were you doing last night? I was up till 3:00 a. m.

cuz my child has explosive diarrhea. Well, well, well. My 2-hour lunch break was fine, but now I need to see if you two actually accomplished what I'm asking you to do.

Well, we started organizing the new inventory like you requested, but we had several customers come in. And excuses already. It's not even It's not even 3:00.

>> Well, we did help the customers first, but then we got back to sorting. There are just so many new pieces, and it really takes time to do it properly. Maybe if we all work together.

>> Are you serious right now? Are you actually suggesting that I should be doing your job for you? >> No.

No. I just meant >> you both are incredibly lazy. This should be simple work even for you two.

And Joel, I cannot believe you just disrespected me by implying I should help with basic employee task. I'm the manager. You do what I say.

Period. >> I'm sorry. I didn't mean any disrespect.

>> Take this. Throw it away for me. Now go help the customer and be charming for once.

>> Actually, I'm not feeling very well today. Maybe Barbara should go. >> Oh, I'd be happy to help her.

>> Oh, you're being a snowflake now. You're fine. And I want Joel to do it because even though you're both terrible at your jobs, at least Joel is cute and some of our female customers respond to that.

>> Go now. >> Yes, ma'am. and get back to work.

I want that entire shipment organized before closing. >> Yes, it's going to be a long day. >> Good afternoon.

I'm Joel. Can I help you find anything today? >> Hello, Joel.

I'm just browsing, but I'm looking for a nice blouse. Something professional, but stylish. That's perfect.

We actually received some new beautiful pieces that I think you'd really like. >> That sounds wonderful. Where can I see them?

>> Sorry. >> Are you all right? >> You don't look so well.

>> Oh, yes. Thank you for asking. It's probably just allergies.

I I should be fine. >> Allergies are not. If you're sick, maybe you should go home and rest.

>> You know, I probably can't take a sick day. Our manager is very strict about that kind of thing. Last time I took a day off, she docked my pay without any discussion.

So >> I see. Well, why don't you show me these new clothes you mentioned? >> Of course.

Yeah, follow me. >> Are you kidding me? This is completely unacceptable, Barbara.

You need to work faster and pay attention to what you're doing. Look at this. This is not how you fold a blouse.

It's all wrinkled now because you're not being careful. >> I was going to steam that one next. I didn't realize it ended up being in the stack.

>> So now you're making excuses, too. >> No, Kate. I swear I'm not making excuses.

>> Well, it sounds like you are. >> I'm sorry. >> Do you even take pride in your work anymore?

I don't know what's happening with you lately, but this attitude, it's toxic. >> I'm doing my best. Well, your best clearly isn't enough.

>> What's going on? >> What's going on is that Barbara is doing her usual terrible job. She never listens to my instructions.

You're going to have to stay late tonight to catch up on all the work that you've messed up on. Unpaid overtime, obviously. >> Kate, please.

I'm working as fast as I can. It's just the two of us, and there's been a huge delivery. I have a baby at home.

I can't stay late at night. a baby. Oh, give me a break.

I hate babies. Always crying, always needing something. Why would anyone choose that?

>> He's 8 months old. He's been sick all week. I barely slept last night because he was in pain and I still showed up here on time.

I really don't care about your personal issues at home. Barbara, just do your job. All right.

Is there anything else or can I leave now? >> Yes, Joel. Look, Barbara is right.

It's too much. We're doing cashier duties, customer service, inventory management, visual merchandising, opening, closing. >> Oh, spare me the Saab story.

I worked incredibly hard to get where I am today, and I never complained about it. You should be grateful that you have jobs. >> Just because you were willing to be overworked doesn't mean we have to accept.

>> I don't want to hear another word from you. We have customers here and you're being completely unprofessional arguing in front of her. >> If I may, they both look extremely overworked and this young man is clearly sick and should be home resting.

>> Excuse me, but this is none of your business. I know what's best for my employees. >> Are you sure about that?

Hey babe, how are you honey? >> Help this nosy customer so she can get out of here. >> I'm so sorry about that.

Uh, what kind of blouse were you looking for? >> Joel mentioned you have some new pieces. I love to see what you have.

>> Okay, I have the perfect thing. Let me grab it here. I think this would look amazing on you.

>> This is absolutely perfect. You have excellent taste, Barbara. You know exactly what I was looking for.

>> Thank you so much. >> Barbara really is great at helping customers. She has a natural eye for style.

>> Joel's wonderful, too. He's so patient with everyone. I can tell you're both dedicated professionals.

I've also noticed that your manager seems quite challenging. You can speak freely with me. I might be able to help somehow.

>> How could you help us? >> We're honestly afraid of losing our jobs. We both love working at the store, but the management situation is really difficult.

I'm glad to hear you love the store. That's actually very important to me. Sorry about that.

I was talking to my wonderful husband. He always puts me in such a good mood. Uh what is that, Barbara?

Uh where did you get that blouse? >> Oh, I got it from the new shipment. Uh she was looking for something professional and it was >> That blouse is for next season's collection.

It's not supposed to be sold yet. There's not even a price tag on it. >> What?

I Are you sure? I I thought that >> Yes, I'm sure. What the hell do you think you're doing?

>> I swear I didn't know. I I I thought it was okay to pull from the rack. I'm sorry.

>> You've been being sorry a lot lately, Barbara. You know what that means? That you keep screwing up.

>> That's not fair. I'm trying my best and with no guidance. >> Kate, come on.

>> Not now, Joel. It doesn't concern you. >> Kate, please.

Not now. I'm talking to Barbara. >> Yeah, but I'm just trying to help this.

>> I don't care what you have to say. You two are absolutely incompetent. This is exactly the kind of mistake that could get us in some serious trouble.

>> I didn't know it wasn't ready for sale. It No one told me. >> Look, maybe if communication was better around here, we'd know which items are available and which items aren't.

>> I have to agree. Instead of spending time on personal phone calls during work hours, perhaps management should focus on proper training and communicating with employees. Lady, I have had enough of your attitude.

This doesn't concern you at all. So, why don't you just leave? You know what?

I am done with both of you. You're I'm done. You're both fired.

Get out. Actually, you're not going to fire anyone. >> Excuse me.

Who the hell do you think you are? >> I'm Greta Morrison, CEO of Morrison Retail Group. I own this store and 37 others like it.

I've been conducting surprise visits to my locations and I have to say what I've witnessed here today is absolutely shocking. Denying sick leave, wage theft through o unpaid overtime, verbal abuse, creating a hostile work environment. These are serious violations of both company policy and labor law.

This is all a big misunderstanding. These employees are difficult to work with. Joel and Barbara are professionals.

They're knowledgeable and they genuinely care about this business. You, on the other hand, are everything wrong with management. >> No way.

Please. I've been here for 6 years. I've increased the sales.

Check the numbers. I can explain everything. Just give me a chance.

>> You've had your chance, Kate. And you just fired two of my best employees in front of a customer. Me.

Pack your things. You can't be serious. I've never been more serious.

Joel, take tomorrow off with full pay to recover from your illness. When you return, you'll see a raise reflected in your next paycheck. >> Really?

Thank you so much. >> And Barbara, considering your excellent customer service skills and natural leadership abilities, I'm promoting you to store manager. effective immediately.

>> What? >> What? You're promoting her?

That's ridiculous. >> Are you serious? >> Completely serious.

This store needs someone who actually cares about both the employees and the customers. I can't believe this. Why are you still here?

HR will be in touch regarding your final paycheck and return of any company property. This is ridiculous. You can't just >> I absolutely can.

And I'm also going to make sure you never work for any of my competitors. Your behavior is unacceptable in any workplace. You're making a big mistake.

You're throwing away a manager with experience. >> I'm letting go of someone who led with fear. That's not leadership.

That's damage control waiting to happen. You think they'll survive without me? This place is going to fall apart.

Give it a week. >> No. Kate, what's falling apart is your illusion that mistreatment equals results.

This store doesn't need a tyrant. It needs a team. You will regret this.

All of you. I'm sorry you both had to endure that treatment. No employee should ever be subjected to abuse in that workplace.

Thank you so much. I can't believe this is really happening. >> We were so afraid we'd lose our jobs for standing up to her.

>> Good employees who care about their work are irreplaceable. Bad managers, on the other hand, are a dime a dozen. Barbara, call my assistant tomorrow to discuss your new salary and responsibilities.

I have a feeling this store is going to do very well under your management. >> I won't let you down.