[Music] at the hotel staying at a hotel is an exciting experience for many people let's watch the following video to learn how to book a room and ask for help at a hotel dialog 1 booking a room [Music] hello this is move-in pick hotel how may i help you hello i'll arrive in bangkok next week for a business trip do you still have any vacant rooms i would like to make a reservation for three nights on october 19th 20th and 21st may i ask how many people you are booking the room for and what type of room would you like to get i only need a single room for myself okay please give me a second i'll check for you great thanks we still have a single room on those days the price is 52 dollars for a night does that price include taxes and fees if all fees are included the price will be sixty dollars a night okay what's included in the price you will have free breakfast free wi-fi and lounge access that sounds great i'd like to book this room please may i have your name sophia streep i'll send you the deposit right now can i pay for the rest when i get to the hotel of course that'd be no problem awesome thank you dialog 2 checking in [Music] good morning welcome to move in pick hotel hello i already booked a room over the phone last week i would like to check in please sure may i have your name please sophia streep ah yes you made the reservation for a single room for three nights yes that's correct may we see your id please here's my passport thank you i already paid the deposit i'd like to pay for the rest by credit card of course please wait a moment everything's all good here's your credit card and room card your room is on the third floor our bellman harris over there will help you carry your luggage and show you the way to your room great thank you if you have any issues or need help with anything please don't hesitate to call the reception desk we hope you'll enjoy your stay at movenpick hotel okay thank you so much dialogue 3 requesting a wake-up call hello i am sophia i'm the guest staying in room 318 hello ma'am can i help you with anything yes i have an important business meeting tomorrow morning that i cannot miss i already set up my cell phone alarm but can i request a wake-up call just in case we can certainly do that what time do you want the call my meeting is at 8 a. m i am a heavy sleeper so i think i'll need two calls one at 6 30 a. m and another one at 6 45 a.
m okay i noted that please expect your wake-up calls at 6 30 and 6 45 a. m is there anything else i can help you with yes i'd also like to have my clothes ironed for my meeting tomorrow certainly i can ask a housekeeping staff to come to your room in 10 minutes to get your clothes your clothes will be ironed and returned to you tonight great thank you you're welcome glad i can help dialogue 4 asking for help [Music] hello is is this the reception i need help yes this is the reception what's wrong how can we help i think there's a mouse in my room please come help could you tell me what room you're in i'm in room 318 okay don't worry we'll come right away [Music] hello ma'am sorry for disturbing you you said that there's a mouse in this room yes thank god you're here so quick i think i heard a mouse making noises somewhere in the room from which place did you hear the noise was it from the ceiling no i think it was from that corner between the walls or something okay let us check then [Music] ah we found the problem did you manage to catch the mouse well no we've checked very carefully and it turns out that the noise comes from a kid's toy of a family staying in the room next door oh i'm so relieved it sounds like an actual mouse yes it does sound like a mouse but there's no mouse there don't worry thank you for your help you're very welcome enjoy your afternoon [Music] dialog 5 asking for the wi-fi [Music] good evening how may i help you hi i'm staying in room 318 i need to use the wi-fi to work on my laptop is there free wi-fi in the hotel yes we do provide free wi-fi access how can i access it i found a wi-fi connection but it asks for a password oh yes we don't offer a public network for security reasons you can find a username and password for your own use on the wall where is it i can't see anything the username and password are written on a piece of paper near the night table ah i found that piece of paper great can your laptop connect to that network all right yes my laptop is connected the wi-fi connection seems pretty strong thank you it's my pleasure is there anything else nothing for now thanks [Music] dialog 6 asking for recommendation [Applause] good morning how may i help you hello i would like to ask for some food recommendations if that's possible certainly what food have you tried in bangkok i only have two days left here and yesterday i was busy with a business meeting all day so i haven't been able to go out much i see what types of food or restaurants do you like i'd like to try as many signature dishes here as possible but i'm not sure where to go and how to get there actually our hotel offers a food tour that will take you to the most famous local restaurants and street vendors is that something you're interested in oh how long is that tour it's only within a day there are two options a three hour tour and a half day tour what about the price it's thirty dollars for the shorter tour and sixty dollars for the half day tour that doesn't sound too bad i'll book the half day tour please okay um may i get your name please sophia streep i'm in room 318 what time will the tour start it will start at 8 a. m 11 a.
m 3 3pm or 6pm which time is best for you 8 am is good perfect our tour guide will wait for you at the hotel lounge please come down before 7 50 a.
