Bill Eddy: How to Deal With High Conflict People

Welcome to the huberman Lab podcast where we discuss science and science-based tools for everyday [Music] life I'm Andrew huberman and I'm a professor of neurobiology and Opthalmology at Stanford School of Medicine my guest today is Bill Eddie Bill Eddie is a practicing lawyer a professional mediator a licensed therapist and on the faculty of the School of Law at Pepperdine University he is a world expert in conflict resolution in particular how to resolve conflicts with what are called high conflict personalities I should be very clear that these high conflict personalities as you'll learn today are not

in a category of so-called personality disorders now it is the case that people with high conflict personalities often also have borderline personality disorder narcissistic Personality disorder or suffer from bipolar depression however as you'll soon learn people who have this high conflict personality type could fall into any one of those three different categories any combination of them or none of them at all these high conflict personalities essentially come in two flavors some are very outwardly combative they like to argue they like to generate conflict in a way that's very overt very obvious the others which Comprise

about 50% of high confli personality types are very passive they play the victim or they leverage other people so-called negative advocates in order to achieve their goal of creating a lot of conflict where they always appear as the victim during today's discussion you'll learn how to identify these high conflict personality types based on some very simple questions that you can ask yourself about them he also explains how to deal with these people In the workplace setting in relationships and importantly of course how to disengage from these people not just in the short term but permanently

now across today's discussion you'll realize that bill Eddie is very sensitive both to the suffering that high conflict personalities cause for other people and therefore how to identify them avoid them in engage from them but he also makes it a point not to demonize these high conflict personality Types instead as a mediator as a lawyer and as a therapist he is really most interested in helping people resolve their conflicts with these people and find the best most peaceful path forward for conflict resolution Dr Bill Eddie is the author of several important books related to this

topic and related topics such as five types of people that can ruin your life it's an excellent book I've read it and I highly recommend it for everyone one he's also written books About adult bullies which are becoming increasingly common online and in real life and about mediating conflict resolution and separations and things like divorce and in Family Court situations where he spent a lot of his professional career as a lawyer by the end of today's episode you will have a lot of New Practical tools for being able to identify these high conflict personality types

and learning how to navigate forward and frankly away from Them in the best way possible before we begin I'd like to emphasize that this podcast is separate from my teaching and research roles at Stanford it is however part of my desire and effort to bring zero cost to Consumer information about science and science related tools to the general public in keeping with that theme I'd like to thank the sponsors of today's podcast our first sponsor is Maui neui venison Maui Nei venison is 100% wild harvested venison from the Island of Maui and it is the

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check out this book called five types of people that can ruin your life I said well that's an impressive title and I tore through the book um learned a ton you have a number of other books I mentioned them in my introduction and I suppose it's appropriate to say that you are an expert in conflict Conflict resolution and in particular how to deal with people that are high conflict so maybe you could just tell us what a high-c conflict person is how common are these people and how does this overlap with some of the more

traditional quote unquote diagnosis of personality disorders yeah it's fascinating because I started out as a clinical social worker working with children and families and psychiatric hospitals outpatient clinics but I Really like conflict resolution so I went to law school to get a law degree so I could do mediation other conflict resol olution and I practiced family law and when I started in Family Court I noticed right away that a lot of the conflicts seem to be driven by people's personalities rather than the legal issue because I was also doing mediation in my office I go

to court in the morning do mediation in the afternoon same exact issues in the morning people Were stuck for two or three years in the afternoon two or three mediation sessions shook hands went separate ways so in Family Court a lot of people aren't familiar with this but since the 1980s there's been the use of the term high conflict families and Family Court Lawyers judges mediators therapists identified high conflict families as repeatedly coming to court to make decisions as having a lot of hostility Of just seeming driven in One Direction unable to be flexible and

in many ways unable to truly have empathy for their kids so they'd fight over their kids and so high conflict families was a term when I became a lawyer in 1993 I was like wait a minute these aren't high conflict families these have maybe one maybe two people with high conflict personalities or traits of personality disorder which I knew about since 1980 and working in hospitals and outpatient clinics because you're also a clinical psychologist clinical social worker clinical social worker so I got a master's in social work in 1981 then I became I got licensed

to do therapy on my own so I'm a licensed clinical social worker in California I can diagnose disorders I can do treatment without supervision I went through that and that's how I became licensed so when I came into Family Court I go this is the Same patterns when I was working say with people in the psychiatric hospital who had addictions depression all these problems and my job as the hospital social worker was to help them with their outside problem their family problem so I did family counseling for the patients um with their job maybe their

employer wanted to fire them because of their behavior and I tried to help keep their job um um maybe they were getting Evicted their landlord couldn't stand their behavior and I'd solve one problem and I go I'm I've got you into marriage counseling and your your husband or wife's committed to working on the relationship and I'd go yay I accomplished something next day Bill my landlord wants to kick me out okay I'd convince their landlord to give them one more chance yay Bill my job wants to fire me can you help What they have is

a pattern of conflict behavior that doesn't get resolved and that's the high conflict families that I saw in family court so that's where that connection came from which I would not have arrived at if I hadn't been a therapist and also a lawyer my understanding from reading your book is that this high conflict personality phenotype is equally distributed between men and women what is the percentage of people that have this high conflict Phenotype and then maybe we can drill into a little bit of how that shows up it's different forms of expression yeah well let

me say a little bit about the difference between high conflict personalities and personality disorders because we have a lot of research on personality disorders including statistics which I'll give you we don't have a lot of research on high conflict personalities people have talked about it like I said since the 1980s in family Court and my own observations with thousands of cases um of high conflict personalities is it's pretty much men and women my law practice I represented pretty much 50/50 uh men and women mostly custody disputes mothers and fathers so I got a good impression

personality disorders there's a lot of research on and and I mentioned in the book some statistics and they came from the personality disorder research so what They found they studied the 10 personality disorders in the early 2000s a big study National Institutes of Health um the alcoholism subdivision of NIH they wanted to see how prevalent personality disorders were with substance abuse with domestic conflicts with criminal Behavior behavior and workplace conflicts and so this study they looked at all 10 personalities came up with numbers for each five of them seem prone To high conflict Behavior so

these five I can give you statistics on and I can give you breakdown male and female all from 20 years ago big study because it hasn't been repeated since so basically cluster B that's uh narcissistic borderline antisocial histrionic but we see a lot of paranoid in legal disputes and some research says paranoid personality disorder is the most likely to sue their employer of the Personality disorders so that's gotten attention to so here's some numbers first of all narcissistic personality disorder they found found was about 6% of adults in the United States they found the statistics

on that was 38% female and 62% male so that's more heavily male 20 years ago could be different now because of environmental influences borderline also about 6% this was 53% female 47% male almost 50/50 and that shocked the mental health World because we've always thought of borderline as a female disor but Marshall lahan the big name in treatment for borderline says she agrees she thinks that's true and I think that's true as a family lawyer because a lot of the men that we see engaged in demestic violence seem to have the borderline personality pattern and

the domestic violence is much more male than female then um antisocial it's around 4% and that's about 75% male 25% female histrionic it's about 2% and they found this is about 5050 which again surprised people because you think drama center of attention all of that but and this may be very much environmental influence our culture today teaches especially young men to try to get attention do you know ride your skateboard behind a car or jump off a building do all these dramatic things to get attention or social media and Social Medi really encourage that everyone

wants attention and now you kind of have to fight for it in our culture and so men as well as women are getting out there often in dramatic ways so it came out about 50/50 paranoid it's about 4% came out uh I think it was 57 to 43% somewhere right around that a little more heavily female but not all that far apart altogether it's really roughly 5050 very interesting and how does this high conflict personality cut through all these personality disorder phenotypes um because oh and I should also ask I could imagine that some people

who are borderline perhaps are also histrionic is that possible to fall into multiple categories okay and and the study actually broke down some of that so in the research they particularly one that I remember is borderline and narcissis and it came out Around 38% overlap so and I teach people who are borderline also can often be narciss have narcissistic personality disorder I see and so this is personality disorder overlap now there's a whole Continuum here so many people have traits but don't have a disorder the current DSM says the total personality disorders is around 10%

now that's taking an average of studies from around the world the study I quoted earlier in the US said 15% have a personality disorder so in in in the US we're seeing that's that significant that's the one that said 38% overlap Border Lines and narcissists I think that's that it fits for me because when I teach lawyers from my own experience I can say you have a client that comes on like a narcissist they're very self-centered and putting you down saying they're Superior here's some tips to deal with them but they also may have wide

mood swings which is More associated with borderline so you need to butter up their ego honestly not you know praise them for something that's real that they did but also they really need empathy they have white mood swings that's someone that needs a lot of empathy and say wow I can see how upset you are this is so important and they calm down so you have to use both sets of responses to deal with someone that has that com combination you mentioned Borderline and hisonic there's a lot of similarities so we see over overlap with

that but I've seen every combination but what I don't know in family court is is it the disorder or just traits and the disorder doesn't matter to me it's the pattern that matters because if i' see this pattern I know I should do that that's the key I can imagine that in family court it's especially complicated given that some of these things not all but some of These have a genetic component certainly a situational component so you could potentially be dealing with um trying to work out a situation for the benefit of children that have

some of the same personality disorders as their parents could be uh really tricky well what's interesting and it's very rewarding work when things can go well when the lawyers get it the judge gets it the uh everyone gets it what's happening they can make orders that fit the situation and help Protect children from bad behavior and help get parents some help so like substance abuse is is a bigger issue in Family Court than personality disorders but almost neck and neck we talk about substance abuse all the time openly there's treatment everyone recognizes the signs we

don't talk about personality disorders in our culture and that's like flying under the radar so AR I'm just going to pause you for a second there I think it's such a key Point um You know in a very interesting paper that you sent me which by the way I'll provide a link to in our show note captions great it essentially kicks off by saying that you know the um the movement toward explaining to people what alcoh I think they now call it alcohol use disorder alcoholism right was is in the 1970s and 80s was a

crucial move forward for the judicial system yes and I think nowadays people generally understand that addiction is Not just a lack of willpower right that there are brain circuits that become hijacked by substances or behaviors that these brain circuits were designed to promote our adaptive Evolution but they can be hijacked by behaviors and substances that render people really um just unable to control their their addictive behavior I think nowadays that that box is checked and it's wonderful that the judicial system understands that right because then it can work with That um I don't think that

the general public has yet come to the full appreciation of these personality disorders and these high conflict personalities and how pervasive they are um probably because of their prevalence it's just sort of all around us and in all sorts of interactions and here's the question high conflict interactions tend to be quote unquote dramatic yeah and there tends to be a almost a reward for dramatic Behavior as You said online in politics in the media the more dramatic the more salience the more salience the more people click the more people watch and then the algorithms are

designed to look at you know like dwell time which is nerd speak for how long people look at stuff and so you could see how this stuff could be fed in the same way that for nearly you know 75 years leading up to the 1970s alcohol use disorder was sort of fed by the culture you have your 5:00 p.m. Happy hour yeah coming up in science I would go to Scientific meetings and it was like okay five o'clock hits let's all drink and I always thought this is kind of crazy especially given that there was

also a lot of concern about the kinds of interactions that drinking can create in the work environment it needs to high conflict Behavior exactly so anyway I don't want to riff too long on this but first of all this is just Laing the important work that you're Doing second how should we think about this high conflict personality phenotype should we be calling PE people out like you know hey that's a narcissist hey that's a uh you know that's a borderline histrionic person or is there a more um I guess something that Embraces a little bit

more of the humanity and the and the real issue at hand I think that's what you're trying to do yeah absolutely and you may have seen me shaking my head no and said should we Point this out to people that's the last thing you want to do in fact don't do that and the reason why is is personality disorders oh oh let me just quickly distinguish between personality disorders high conflict personalities the difference is and there's a chart in the beginning of the book with two circles overlapping a lot of overlap but the main thing

about personality disorders is they're stuck in a narrow range of interpersonal Behavior so some aren't high conflict people some are thing about high conflict people is that they're preoccupied with blame that blaming others is a big part of their life so when you're dealing with a high conflict person who's blaming and has a personality disorder you get a stuck pattern of behavior you get high conflict personalities or high conflict people so they're persistent in acting that way that's the overlap with Personality disorders is they don't reflect they don't change they just keep blame as everybody

out there so recognizing that difference and similarity so about half of people I think with personality disorders and this is just my estimate have high conflict personalities and about half don't I've worked with Border Lines in the psych Hospital narcissist that don't blame other people narcissists that are just self-centered But and borderlines who are more frustrated with themselves than anybody else so that that's an important distinction you beautifully distinguish between high conflict personalities and these personality disorders and I just want to make sure um everyone hears again that about half of people with personality disorders

would fall into this high conflict personality in my estimation I don't have research yet um and the the distinguishing feature seems To be that high conflict personalities are often or constantly casting blame on others for the difficulties of their life essentially and that's why they have conflicts that's why and they escalate instead of getting worked on and resolved so I can imagine that the high conflict person doesn't always appear as high conflict in fact this is something that you've alluded to many times already in this conversation and certainly in your book that sometimes These high

conflict personalities come in kind of under the radar and that can be confusing to people or they can go undetected for a long time yeah so part of it goes with the specific personality so high conflict people with borderline personality traits or histrionic personality traits are often more openly dramatic and so they they might really shock you that suddenly they start yelling screaming uh throwing things just because you're having an average Conversation very disproportionate but some and it tends to be more of the antisocial personalities some narcissistic personalities can look really reasonable on the surface

and they've actually had a lifetime of experience at looking good which kind of covers up all the stuff under the surface and I think of of a couple examples so for example and I deal sometimes with domestic violence cases so let's say an abuser says in Court says oh well I was helping her because she was so upset I took her keys away and I held her down on the bed cuz I was afraid she would leave and get into a car crash well there may be rare occasions where that's true but that's a common

story that we get from domestic abusers um or in court I've seen this uh where there'll be a very reasonable person kind of explaining the situation and their partner more often a woman is just emotional is a mess maybe Even in tears and people don't realize about 80% of divorces in court today people represent themselves and so there's these conversations and the judge is like well this guy's being really reasonable and This Woman's a mess I mean you know I'm I'm going to go with what he's saying and so a lot of stuff slips under

the radar that way but gender wise it could be the reverse and a lot of relationships people get into people Make themselves look look really good and then the negative stuff comes out weeks months maybe a year later so that's why we say wait a year until you decide to commit because nowadays who knows you may have someone that really is good at covering their bad behavior yeah let's hover on that one particular point because this is perhaps one of the most important takeaways from your work um could you just um spell out this first

year principle um and Perhaps it's useful for us to also acknowledge that yes there are a great many truly great stories about people who met one weekend two weeks later got married and then we're hearing the story 50 years later when they've got grandkids and great grandkids they thrived or people me met got engaged three months later or you know some cases got pregnant 3 months later and they have this wonderful marriage and family story to tell we hear these Stories and they're really wonderful stories right I mean they they sort of uh affirm your

belief in humanity when you hear those stories and they are powerful but in discussing a little bit of this with you offline you probably have witnessed more cases where people rushed and the rushing to uh commit or to create led to more problems than it did good yes and that's many many of the highight conflict divorce es that I've worked on as a lawyer and before that as A therapist and sometimes as a mediator are in my mind kind of the bad luck stories got a decent person usually my client of course but something happened

they got together too fast and then all this stuff came out and I really believe in today's world that it it is a matter of luck and that's why you should take a year to find out am I did I draw the Short Straw in this relationship because I got this perfect looking person um great record all these Good things but close relationships is where personality disorders come out interpersonal difficulty and the high conflict behaviors mostly close relationships so they might everyone might like them at work but when you're home alone with them they could

be really terrible yelling hitting doing all of this stuff so that's why we say wait a year i' I've had a lot of cases where people tell me we just just fell in love it was beautiful and everything Was wonderful for about six months and then when I committed to get married all this stuff started showing up but I got married anyway because I figured well time and love will heal everything only it didn't so in today's world there there's a higher risk of getting a high conflict relationship I must say and the description you

gave is what people often tell me they say my grandparents got married a week after they met and they just celebrated their 60th anniversary they're still in love everything's wonderful your grandparents tended to know who they were marrying in today's world not only don't you know you don't have a history but high conflict people have learned to cover up the full range of who they are and they're not bad people and that's something I want to emphasize they just have a different personality and they may have been born this way but they don't come with

with markings you know They don't come with the music like of Jaws do do do they look good and anybody I think is at risk of falling into a relationship like this I'd like to take a quick break and acknowledge our sponsor ag1 by now many of you have heard me say that if I could take Just One supplement that supplement would be ag1 the reason for that is ag1 is the highest quality and most complete of the foundational nutritional supplements available what that means is that it Contains not just vitamins and minerals but also

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in some cases in order to um try and create the smoothest possible interactions in some cases no interaction but if we could um hover still a bit more on this first year idea my understanding is that no Getting engaged or for that matter married no conceiving children and no moving in together in year one is are those the critical except for the last one is it's really don't commit like getting married within the first year sometimes moving in together is a good way to find out what it's like up close with this person yeah you

learn a lot by living with somebody that's right that's right and personality disorders part of the definition is interpersonal Dysfunction and that's close that's close relationship so if you haven't had that close relationship you don't see what happens when you leave your socks out or the Caps off the toothpaste and some little thing is some huge storm or when somebody's sleep deprived I always say you can you learn a lot about somebody after a bad night's sleep you end that right right you know but the key is patterns of behavior so one thing I want

To say is everybody gets angry sometimes that's that's fine everybody yells sometimes everybody you know criticizes sometimes but if they have a pattern like their life had pattern of relationship is to yell and scream and criticize and all that whoa this pattern is probably going to keep going and as I mentioned earlier I believe with person ality disorders it's a narrower pattern of behavior so it's more pattern driven in several different settings family Maybe at work when it's close maybe in the community when it's close so these are recognizable patterns as recognizable as alcoholism and

addiction once people learn so that's the key give yourself some time see if this stuff comes to the surface think you're raising a really interesting point which is that although nowadays we have more information about people Available To Us by way of the internet and social media you made the Comparison with our grandparents era I'm 49 years old so my grandparents actually my grandparents knew each other from the time they were like in the eth grade they eloped when they turned 18 uhuh Bo when and got married I think to the dismay of one or

side or the other side of parents but then we're married more than 50 years yeah and grandkids obviously I'm one of them Etc and so you have these stories and and we we love these kinds of Stories yeah but as you point out they knew each other very very well and had for a long time nowadays one can quote unquote do their research um go online and and look for things but would you argue that that's not complete information right I think it can be helpful um you know I tell people Google your partner and

find out you know if there's some there that may impact you but don't don't believe that's sufficient what I say what you really Want to talk to is relatives and Friends of this person and what you really want to do is see them in action with relatives and Friends Rel relatives and Friends yes CU that's close relationships that's the key this is all about close relationships and that's what catches people by surpris they say this person looks good at work some people have worked together for 10 years and maybe they were in other Relationships and

they both got divorced commiserated with each other they get together and it's like we've known each other for 10 years you know we're going to have a great relationship and they find out this is like a stranger almost because it's a close relationship now and that's the difference how people behave in a close relationship often triggers like personality disordered stuff fear of Abandonment fear of looking inferior fear of being dominated Fear of of not getting enough attention the personality disorders seem to have excessive fears in these areas is it fair to say that if somebody

has a lot of stable friendships over you know long periods of time that that's uh a good indication um that they can maintain close relationships but it seems to me you'd also want to know like what is a close friend to that person do they actually spend time with them you know um do and likewise with co-workers Because some work environments that I've been in are necessarily very um uh non-personal you don't share much right whereas other environments like I know the partners of everyone I work with now at the podcast that wasn't true for

my academic colleagues I knew some of my academic colleagues families I would have dinner with them Etc but some of them less so so context matters a lot yes right and and i' say you mentioned the word stability and that's really a Key so if they have close friends they've had for 10 20 30 years that's a really good sign um bad signs are I don't want you talking to my family they're evil people they'll say terrible things about me you can't trust them they'll end up they'll turn on you they'll hate you all this

stuff you can't even ever talk to my I can't even let you know who my family is and what their emails and phone numbers are oh goodness that's a warning sign yeah Definite warning sign because everyone has conflict with family members at some level but you would hope that one could um would feel comfortable allowing you to like interact with their family yeah and if you if your family is really difficult introduce your partner to your family and let them see this is a difficult family and this is why I had to distance from them

because a lot of people to be healthy do have to get some more distance but it's that Secretiveness it's the um just secrets in general are not a good thing for relationships you that's that's the biggest piece that's missing in a way compared to 50 years ago when people knew all there it was hard to have family secrets 50 years ago now even though people may be all over the Internet you might really know their secrets and that's what you need to find out what about advocates so you know I'm familiar with some high Conflict

individuals um some are more of the combative type others are more of the kind of um what did you call it sort of quiet manipulative victim playing type and um both seem to be pretty good at generating Advocates um I guess you call these negative Advocates people that will fight for them yes right by the way this is all sounding a lot like modern politics um uh and uh we'll get into that a little bit um because it is an important reflection on what we're Talking about but what about these negative Advocates if somebody has

a lot of um friends or Advocates that they are kind of like on their side against that are also in a blame mode yes is that a red flag yes what's interesting and and I I I'd like to tomed day learn more the Neuroscience behind this but high conflict people have heightened emotions the cluster B personality disorders are known as dramatic emotional and erratic that's the dsm5 TR says that the manual For mental health professionals and so their heightened emotions are contagious and in general what I've learned about this work a lot is emotions are

contagious and high conflict emotions are highly contagious so what happens and I see this so much as as a lawyer and with other lawyers and with therapists is the high conflict person comes into your office and says I've been terribly treated by let's say my ex You know man or woman because it happens to both been terribly treated and you've got to save me you've got to protect me you've got to win you've got to sometimes they say you have to destroy the other party that's always a Warner something when their goal is to destroy

the other party it's not a good sign but they're so emotional you say my goodness this person's been through so much now I have the emotions and what I teach in my seminars Is I understand has a lot to do with the amydala that the amydala catches the intense fear intense anger that those are heightened and so now mine's going oh Bill you've got to do something I'm I'm like my body wants me to take action and I want to save this person from their evil uh co-parent for example and so what we see with

negative Advocates is they're emotionally hooked but uninformed they don't really know what's going on and I'll give you an Example a court case with a high conflict person um brought their whole family and and I had a case with false allegations terrible allegations my client happened to be the father the mother was making false allegations of child sexual abuse and I've had all types of true cases false cases so this is a real problem a real issue but there also were false allegations in this case that's what was happening so the the mother brings her

whole family and the Judge realizes what's going on in the case because of the evidence presented and sanctions the mother for knowingly false allegations what is that equate to in the legal system so my client the father spent like 40 about $40,000 getting a psychological evaluation having a trial doing all of this attorney's fees and so the court made her pay $110,000 of his attorney's fees and costs so that's what the sanction is and there's a Code section that said Knowingly false allegations of child abuse are a basis to make one party pay the other

party's fees so she's order pay she never paid it by the way and she owned no property we weren't able to get it because she had property and other people's names but the idea was that she brought her whole family there she brought her mother mother's boyfriend she brought her roommate who was a psychology grad student who was like encouraging her oh your Daughter's being abused you've got to do something these were all negative Advocates and when the judge made her ruling and spelled out the information that was very clear I mean we caught the

mother lying she persuaded other people to lie for her we caught them in lie so it was a really surprisingly open case and and the family started yelling at the judge I said this is this is a crime and this is a shame and blah blah blah the judge said you take yourselves Out of here immediately or I will have the BFFs take you out and that they stood up and left and shouted this is an Abomination or something like that these were the negative Advocates they didn't know what the full picture was they believed

their family member who was a skilled liar I believe and this is very interesting I got to talk to her therapist a therapist she had I was released to talk to her and the therapist it was in the open was she has Borderline personality disorder and that was an open thing and and the therapist said and there's something else and I said antisocial personality disorder and she said I can't say but I wouldn't disagree with you which is effectively a yes yeah and with antisocial that's where you get a lot of lying and stuff like

that it's a rare case but since I have the social work background and I've had many true cases of child sexual abuse especially As a therapist I can see the difference whereas a lot of lawyers don't know what to look for but this was an exceptional case antisocial and borderline personality disorder she had a lot of traits and at first the judge was very critical of my client and us and he would had supervised contact but the supervisor said this is fascinating when the child would be exchanged the girl would like kind of Walk kind

of tentatively towards the father the mother dropped her and left superviser brought her to the father she was like kind of tenative she'd see the father and she'd look the mother's out of sight she jump on him laugh and have a wonderful time I do have um one uh question it's not a a litmus test qu question but do you recall from um the particular case you were just describing whether the relationship had started very quickly had they uh moved in Together quickly uh decid excuse me had they decided to have children together quickly married

quickly in other words um was your client oblivious um because of the rate at which he were moving and the the analogy that comes to mind is if you're moving very fast it's hard hard to read the the road signs I think he did and and what's interesting is they got together when they were quite young I think maybe she was 18 he was 20 something like that he pretty young by Today's standards yeah and so excitement new all of that I'm pretty sure they did and what's interesting is they they had gotten divorced that

the issue I described was an after divorce custody issue but they had gotten divorced maybe four or five years into their marriage and she assaulted him and he had the scars and all of this so he had actually custody of this girl who was 8 years old when the story I just told you happened which is also helpful because She was verbal she could describe she actually described how her mother coerced her to say things that weren't true but yeah so they got together young I think quick then they got to divorced but the patterns

continued and that's one thing we see a lot of high conflict divorces keep going even after the divorce the actual divorce date is like a speed bump in the lifetime of high conflict if they have children together hence the uh weight to have children With somebody yes uh if possible yes uh you asked about emotional contagion and you made reference to the science um if I may I'll just share something that might might be of interest to you and to the listeners um you're certainly right that the amydala is a central hub for threat detection

um what a lot of people don't know because it's just not discussed enough in the popular coverage of neurosciences that the amydala can learn in the sense that it's highly Prone to context dependent plasticity so you know this idea that getting emotionally charged is either negative veilance like fear or positive veence like Oh I like that that's true to an extent but over time the brain changes to in some cases like the feeling of adrenaline to get a an Associated dopamine released with that but a really interesting set of brain structures that um aren't discussed

enough I'll just mention because they're um because you Asked about Neuroscience I had a postdoc in my laboratory by the name of hiong jong a fantastic postdoc who was looking at emotional contagion we were interested in human subjects but these were animal studies you know by one by one uh member of a species is observed and then mimicked by the another member of the species a very powerful aspect of human and non-human uh behavior and there's a structure in the brain called the claustrum most people don't know About it which seems to be critical for

this and um and she did a beautiful set of experiments of showing that um when animals observed other animals either in a positive or a fear state but in this case a fear State they would or a threatened State their own clrm to anterior singulate cortex circuitry and of course amigdala etc those would light up as if they were in the experience but not to the same degree but over time what one could see was a kind of a Heightening a plasticity of these circuits so that smaller um threats started to create larger internal responses

that's both combining he Young's work and and other work that's come out since so um what it says is that our brains are very tuned to the emotional states of others this is good empathy for instance um but that over time we can our brains change to actually um require a lower stimulus to activate that that kind of Um negative Advocate Part of ourselves yes and and so perhaps this is a good segue into a discussion about what we're observing societally now not just in terms of politics but you know it's one thing to be

recruited to a camp but then once you're in the camp it turns out if you if we think about through the lens of this work it seems that it requires less um negative stuff in order to stay in that camp but want to fight more and more um strident in order to protect a Cause does that make sense I think exactly and as I mentioned in my book about bullies I think polarization really demonstrates that so once you're in your group and you see the other group as not only having a different point of view

but as the enemy then your brain doesn't need to work on it anymore that's case close they're the enemy the only question is what do we do now and the the research saying that when you when you talk to the people in your Group rather than coming together you move farther apart and to me what's fascinating in terms of legal cases and especially in family law is you have like the family I described you have the family talking to each other you pull a lawyer into that the lawyer talks to them the lawyer gets heightened

uh anger maybe or commitment to save this person and maybe you get a therapist into the picture and they all just talk to themselves they pull Farther and farther apart and that's often when we have our high conflict court case they come back to court every 6 to 12 months sometimes for years I have cases where people have been in court like every year for eight or nine years and and these are cases where the divorce was done long ago what people don't realize is the worst custody disputes tend to happen after the divorce is

over and I think it's because people are Spending more and more time talking to their own team to their own group and that pulls them farther apart their view of the other side is worse and worse and worse and that's why I think the structure really matters so so I think politically we have we have these two different universes that not necessarily talk to each other and they really create a sense of community people are looking for community and they find it But it's fed by I think the media ecosystem everyone has their own media

and so we have these two universes talking to themselves growing farther and farther apart and that's why elections don't seem to have made a difference in any of this CU elections kind of decides who does government but they don't resolve the adversarial communities and they get a lot of attention and sad to say I think our culture has shifted from government uh That Politics as about government and the details in nitty-gritty and the values of government are what's good for our group good for our country Unity citizenship we should be together in this that politics

have shifted to entertainment the values of entertainment are be extreme be emotional um and entertainment's driven by drama you know for thousands of years and drama is opposing us against them and as I mentioned in the bullies book There's a terrible crisis there's an evil villain and there's a superhero and if if you have someone tell that story to their Community they will love that person so now we have two communities in politics loving themselves and hating the other and the elections don't resolve that that's a speed bump on the road to high conflict and

that's not a good sign and we have to find ways to bridge the gaps and there are ways you get people Onetoone talk to each other there's a lot of groups trying to say let's let's connect rather than separate and if we get too far out of balance we going to have bigger and bigger high conflict problems so we have to the more people's eyes are open to this pattern the more they can say hey I seem to be part of this group but I want to you know my neighbors think differently I'm going to

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bars if you give them a try you'll know what I mean so if you'd like to try David you can go to david.com huberman again the link is davidpro docomo on the uh suggestion of my friend and former guest on this podcast two-time guest Rick Rubin um I started watching a documentary about the history of professional wrestling which everyone agrees is made up so let's just Acknowledge that I recognize that um but it's a remarkable portal into some of the things that you're talking about because um it all hinges on being able to create emot

responses in the crowd and just a very brief history of it as I understand and I'm by no means an expert but I took notes on this documentary as I do um take notes on most everything um they used to have good guys and bad guys good gals and bad gals yeah you know um because it's men and women's wrestling Um typically not against each other although sometimes in any case there was a transition that occurred at some point where they couldn't get more excitement and um literally couldn't get more attention to the sport by

having good good guys and bad guys good gals and bad gals so what they ended up doing was making everybody bad and the ratings just skyrocketed everybody bad right the the underlying premise being that both teams Are cheating and so therefore they had to to behave poorly also and it created this whole era of just just bad people doing bad things generating even greater emotional responses yeah and this fits very much with the Neuroscience of emotion yeah um emotions like awe Happiness joy meaning pleasure these are powerful emotions and I will not say because there's

no data to support the idea that fear anger um being threatened Etc are more powerful emotions but they Tend to drive more Behavior to in other words people will do more this is well known in the field of Behavioral economics too people will do more to avoid losing something right than they will to gain something sadly but this is how our species is wired for Meaningful reasons so the point being that I think societally and perhaps interpersonally because the two things M mimic each other at every level individuals on all the way up to to

Culture seem to be engaged in this like increasingly Amplified emotional states and now it just seems like combat is the rule of the day and and it's so sad and you kind of have to wonder where it goes next but it does seem like it rewards these high conflict personalities because they go undetected right so now the the coworker who's super angry about something they saw on the news and is trying to engage people or something or create an issue around Something that like is this really an issue I mean there's some real issues in

the workplace and at school like is this really an issue like that person 10 years ago everyone would have been like this is a problem person and would have backed away now it just kind of um because the the the mean has shifted I think it goes it's no longer signal above the noise it's as we say in science within the noise right well what we're seeing is the the these kind of Media systems I call them are attracted to high conflict personalities and high-conflict personalities are attracted to attention they want attention so there's this

almost marriage of of media exposure and high conflict personalities and so that's what what what pulls people together there's like I think everyone's looking for Community these days and it used to be around work like a shared Task but now we do so much of our work alone or tiny groups and so you get a real sense of community people used to get it from from church or synagogue or mosque wherever and that's weakened and so we get that now a lot the intense emotional Community from politics and so there's a community for you and

there's a community for you so they pull themselves together they get that that I don't know dopamine hit or whatever it is um and strengthens them so what's Happening is we're pulling apart but to me the answer is exposing the patterns and understanding our brains is recognize what's happening this person's probably exaggerating when they say that you know those people are evil this person's probably exaggerating when they say those people are stupid whatever it is that we have to realize okay don't don't buy that completely and what's fascinating to me I don't know how it

happened but I get text message Solicitations to contribute to campaigns from conservatives and liberals I get both and guess what they look like each other and they're like the end of the world is coming you've got to give $10 or $100 to save the world and the end of the world's coming because of them it's all fear-based and it's fear-based but it hooks your emotions I know this stuff so I can get okay swipe swipe swipe swipe away but a lot of people don't know that This is happening they don't understand how emotions are contagious

and how I think high conflict emotions are more contagious so to me it's educating people about these Dynamics so you don't engage so much with them like I won't watch more than half an hour of TV news but you can have 247 TV news and since 1995 1996 when they allowed Um um they they gave you licenses for radio and television that didn't have to tell the other side of the story before that you used to the the fairness doct you have to say what the other side is you're for a candidate you have to

hear from the other side you didn't have to after 1995 96 so we had like MSNBC and Fox News slightly off center slightly conservative slightly liberal well now we've had 30 years of that much farther apart and communities around each of These and yet if you go okay I'm probably hearing some exaggerations here so I can check myself and this person's trying to be a hero and demonize those people I'm not going to do that so I'm not one for government regulation what I want is for everyone to be able to say okay I see

what's happening I'm not going to get my emotions hooked and I think to me that's one of the goals is for people to learn I don't have to absorb the emotions because that's where The problem is people are emotionally hooked and uninformed formed what are some of the signs of a high conflict personality um because in an Ideal World we avoid these people and again we're not trying to say that they're bad people some of them are bad people some of them aren't but um since I'm not a clinical psychologist you are you can make

the assessment um uh certainly better than I can what what are some of the ways to avoid these Circumstances besides the first year rule um and then let's talk about some ways to disentangle from these people right um based on their unique uh phenotypes so is there a question or set of questions one should ask themselves when they are potentially um dating someone potentially becoming friends with somebody potentially becoming co-workers with somebody and so on yeah so what's interesting is often your gut feeling tells you something up here like The person suddenly has a shocking

opinion of somebody else they say you know you know that person's a total jerk and yet you know that person and they're not a total jerk they suddenly something's disproportionate I think disproportionate um emotions is often a trigger I put I put in in a lot of my books now what I call the web method is pay attention to their words your emotions and their behavior so starting with words do they use a lot of blaming Words words you know it's all that person's fault um is do they use All or Nothing words they seem

to see things through a narrow lens that you know there's all good there's all bad um unmanaged emotions which they may or may not show like I explained some people are good at hiding all that even though it drives them inside and the extreme behaviors do they do things 90% of people would never do and I'll give an example here and This is um I I won't say the city but there was a mayor there was someone who worked who was a congress person and they decided to run for mayor in their City instead of

flying to go to Congress but when they were flying to go to Congress back and forth this is in California I'll say that much people can easily research this so this person flying back and forth one day one night standing you know there Was a line to get your bags at the airport after you got off the plane and and he was told to wait in line to get his bags and he said don't you know who I am and he pushed his way to the front of the line and had an argument with the

person behind the counter said don't you know who I am I want my bag right now and she said we don't have it now can't have it right now and he pushed her and knocked her over he shoved this this Airline worker Behind the counter and knocked her over this was a mayor of a major not yet he wasn't mayor yet he was a congress person anyway so that means he's sorry no no knock I know some some very decent Congress people but like okay um well in any case right this person could be any

number of different professions like yes yeah this is antisocial Behavior but this is a high high a uh profile person so this is in the all over the news the next day this is um 20 years ago maybe 15 years ago something like that goodness anyway so it's in the newspaper the next day and newspaper says Congressman so and so gets into physical altercation with uh Airline worker knocks her over half the people said that's terrible and the other half people said wait wait he was sleep deprived he was flying across country you have to

understand that he was stressed and here's where my web method comes in 90% Of people would not have done that even if they were sleep deprived and I fly back and forth a lot and I'm not I'm I don't do that I I would like to think 99% of people do that I think you're right 99% get physical with an airline person over a b The Cutting to the front of the line is is egregious the the shoving the airline person is like Beyond The Pale yeah exactly so this is so anyway so he's running

for mayor and I'm going this guy's a high conflict Person if he gets elected he's not going to be a very good mayor he's going to have a lot of trouble with the people close to him and so guess what happened he gets elected within I think a eight months he is and this is before the me too movement got started but people are reporting he's harassing women sexually harassing women women come into his office to meet with him professional experienced important and he's like Wanting to touch them a lot inappropriately think they don't want

to be touched um anyway so women start complaining about him word kind of gets out yeah this happened with a lot of different people that he's he's not sexually assaulting them but he's he's treating them badly so it cuts across domains it's like in so so it's it's not just in the office it's it's it's there but it's also at the airport it's it's basically Anytime he's not getting what he wants he he throws a tantrum and and that's the thing with with personality disorders is a narrower range of behavior that's repeated in a variety

of settings so he's fitting all of that so which personality just s I'm not going to diagnose him but it Narrows down to one or two so it's not context dependent it it is right it's pervasive pervasive and that word is in the diagnostic manual that it's pervasive across I Think several settings I think that's the words but let me let me just finish so because the end of the story the end of the story is he's also um got committees and people that are supposed to accomplish things he doesn't want them to think he

wants them to he wants to do the thinking and tell them what to do so he goes around alienating a lot of people within eight months he's out of office because enough people were upset and the way he got out of office Is some of the heads of government told him uh I think it was the City attorney or something if you quit now we'll help you with with your legal expenses cuz he's starting to get sued for some of this stuff suing the city suing him we help you with your legal expenses if you

quit now and there was starting to be a petition movement for some I don't know the mechanics like a special election or something to get rid of him anyway within eight months he was out of the Office and now you don't hear about him in that City it's a very interesting uh literally high-profile although still Anonymous based on this conversation case um I wonder if on a more um subtle or typical level the following is informative or not I'm not looking for a validation of the example I'm about to give but I've been um very

surprised at times how um if a person who I'm with for the first time out on a meal will behave towards The weight staff yes not explicitly disparaging of them but sometimes mildly disparaging of them or um feeling as if uh the amount of of liquid poured into their glass was somehow an indication of how the waiter felt about them or didn't feel about them like read like reading into these things where you're just thinking to yourself like whoa life must be really tough for you like who's paying attention to this stuff and um and

so that that's that's one that I've Noticed in in people um and it's and it's proved informative it's really a useful thing to see that's part of what you see their behavior and their behavior towards other people this was it was a brilliant thing I don't remember the name of of the program but there was a guy who was head of a company and he used to when he was interviewing people for highlevel jobs he pretended he was a taxi driver or something would pick them up at the Airport as as the taxi driver and

see they treated him as the taxi driver and then he gets in the interview room and he's the guy interviewing them and in some cases people treated him really disrespectfully and it's like now I know this is not someone I want clever I made the decision to not work for um somebody years ago um when I was on the different very different stage of my career based on how that person treated a janitor yeah and it was amazing because it was One very brief interaction and it wasn't like this person yelled at the janitor yeah

it was the kind of dismissiveness yeah um and I remember it was this your web approach it was um it was his I guess I just just revealed it was his words towards the janitor it was my emotional response was s of like I felt like i' had been kind of kicked in the stomach I was like Hey like that was like it just felt like a like a a very un what I would call like the football Play unnecessary roughness yes it was mild from the perspective of like no no one got physical or

called anyone names but it was but I remember thinking like oh like that sucked right and then their behavior was just to just go right back to what they were talking about and I I knew in that moment I was really crestfallen because in that moment I knew oh my goodness I can't work for this person yeah like I just can't and I made the decision not to and actually Their response to my deciding not to for a variety of other reasons too confirmed everything that I suspected in that one little interaction yes but it's

interesting because we're trained to um collect data rather you know carefully you know and we don't want to we don't want to make snap judgment somebody could truly be having a bad day but in this case it was it was the right decision to not work for them thank goodness I thank my lucky stars make Some really bad decisions about people in my life that was a really good decision uh I never spent a day regretting it and I went to work for someone else who was terrific instead so but as you said these things

sometimes hit at a at a somatic level as opposed to some sort of um wait did you know some like very cerebral analytic thing it it kind of hits at a what must be a very primitive circuit I can't help the neuroscientist in me wants to say like It's got to be something at the level of the body where we go wait that was messed up yeah and and you can't really point to a specific word and then you start to question yourself that's the problem you you wonder was well maybe their tone wasn't maybe

it's my own perception but I don't know maybe maybe the body doesn't lie maybe it knows I think the body is like a first responder and that we should pay attention to that and especially with high conflict Personalities especially the con artists which is part of antisocial personality and the ones I've dealt with are very good at this is their words are just right and your brain is like soothed by them you go this person get it and I'm totally comfortable they're Charming all of that and your gut goes wait there's they're out of sync

I have this cold feeling why do I have this cold feeling and I think that they're they're aimed at your your Cerebral thinking and that your guts kind of gets it because they're in a way predatory like antisocial tend to be predatory those people have dead eyes I've known a few yeah known a few men and women and their eyes are I can only describe and I'm a vision neuroscientist that's like what my the career has been and those are two little pieces of brain right there and there's something about the the deadness and and

I don't have a science to support what I'm about to say There's something about the deadness in their eyes maybe their pupils don't change shape with levels of arousal the same way other pupils do because we know that happens in in healthy people with an healthy autonomic nervous system but there's something lacking yeah um and people make up all sorts of theories online like I'm not a big blinker um I don't BL when I'm concentrating blinks break up my flow and and this is actually a way I can remember things People have these theories about

blinking non- blink the research doesn't support any relationship between blink frequency and personality they had this whole theory about Zuck too like he doesn't blink therefore he's whatever he's a robot none of that holds up what does hold up however is this mismatch between words and the affect that it creates in US yeah it's like it sounds right but it doesn't feel right I wish we understood more about this at the Level of science there are a lot of theories not a lot of not a lot of tools someday I think yeah yeah the tools

for measuring the stuff are getting better um I want to to ask you about other ways of of just knowing if you're interacting with a high conflict person um when the cues are more subtle are there other things um or examples of the web method that that come to mind well for me of course dealing like with cord especially there's a lot of stuff In writing and so being able to look at what's written and lot of blame words the All or Nothing words she did this and she did that and disparaging words she's stupid

or whatever or He's a Bully he's this and that which triggers for me maybe he is or maybe the person saying it is but it heightens my attention yeah how do you disambiguate between projection and a real thing like online now I mean one of the most pop one of the fastest ways to get a popular social Media account is for somebody to give advice about how to avoid bad people you know name calling gaslighting narcissist sociopath psychopath um hist onic like these these are clinical terms that now the general public can leverages to like

you know sort of amplify community and then in part I understand from talking to people on the tech side is that social media is social right the accounts that grow fastest are the ones where you don't need much language to Convey what you're trying to convey like a a sport or dance or an animal that and among the others that grow very quickly um and therefore rewarding to people are ones where there's um where you're recruiting these negative Advocates first of all I want to make sure that I get this point across and that is

there's a lot of Temptation to label people with like the mental disorders the personality disorders and it's Absolutely essential that people don't do that if you think somebody might be a narcissist or might have borderline personality or be antisocial keep that to yourself and adapt how you work with them to be more effective or be more cautious whatever but the worst thing I think is people say oh and and everyone agrees that person's a narcissist so we kind of gang up on that person that's not helpful the goal is not rejecting people the goal is

adapting what you do To either manage the relationship decide okay that's not someone I'm going to get close to but you know I can still work with them or have them as neighbors or whatever so I want to emphasize that because I think you're right there's a lot of that today and people come to me with that concern say Bill you teach about personality disorders yes so people understand patterns of behavior and how to adapt your own behavior I'm not teaching people to label other People so that's real important um yeah people go to school

for many years and do 3,000 plus clinical hours to learn how to do that uh to do that properly it's like saying uh it's like diagnosing anything right I mean a dermatologist might be able to help diagnose a a a skin patch for potential cancer um but we're taught that we're not supposed to do that ourselves right so we have to be cautious but on the other hand aware and The more you're aware of patterns like like being aware of someone with an alcohol abuse issue is to go okay I'm not going to be serving

him alcohol with dinner it's a great person but I'm just going to leave that out of the evening meal adapt what we do rather than judging them and I don't see people with personality disorders as lesser beings I see them as having a different set of behaviors that they acquire pretty much in childhood so I don't hold it against Them I may dislike their patterns of behavior but I I really don't hate people like that I've been a therapist with clients like that so I think our awareness needs to be there so we adapt how

we work with people but I think the the gut feeling is is so important and as a therapist I was trained pay attention to your gut because that's going to help you with your clients and that's why the web method their words their behavior but How I feel often gives me tips you mentioned before and I think it's really important to highlight that people's patterns of interactions across a lot of different domains with the teachers in the school with close family members with the people that know them best at work that these different types of

relationships reveal a pattern and one of the things just speaking from my own experience is that uh I've tended to where I've gone wrong I've tended to Overemphasize the importance of like a credential for instance um some of my past uh romantic uh relationships have been uh with people who are Highly Educated some less High higher education all extremely smart people some more formal some less formal education but I think that I and other people sometimes will look at the CV of somebody um and of course that's not the only uh indication of of their

uh you know their their values Etc but and to Overemphasize like oh well they you know did difficult things in a difficult setting and therefore must be a a good person like so would you say that these high conflict personalities exist more or less in high competition venues versus low competition venues um I don't want to make this about socioeconomic status those things correlate but um but you know all too often we tend to do the kind of good on paper analysis yeah and forget the like how do they actually Measure up in real life

yeah I I would say first of all that we see high conflict people in every occupation in every culture and every Community every economic status I think that I don't think there's research on this but I think that health care and higher education are two Fields where there's a slightly higher incidence higher of high conflict people because there's a higher to oh also I would say Churches and we get consultations with churches sometimes there's a high tolerance for behavior that that's outside the norm because so you said higher education and Healthcare in particular so you

talk about are you talking about Physicians and universities yes yes so students and faculty and staff yes both administrators sometimes and I believe it's because of the higher tolerance administrators just kidding I've blessed With good administrators we we have been blessed with great administrators let me yeah let me mention I do a lot of cons consultation and one of the things that people come to me about is is people with little power bases like department heads in universities um I remember one University I did a consultation with about a department head and they were a

medical school and they had a high conflict uh person high up in the Structure who was really um I was told damaging some of the students careers because they didn't they looked at them crosy or something like that so they wouldn't write the kind of recommendation that they needed and how can we deal with this person because they're embedded in their position so gave them variety of tips but that's that's why I think people do need to have their eyes open in these fields and and I want to add since I'm talking About occupations we

see this a little bit more in nonprofits and nonprofit administrators because again nonprofits are good people doing good things but they have this higher tolerance for administrators of bad behavior because they're good people and that blinds people to because of the Assumption they're good people or because they're or because the mission is good the mission is good and they're Invested in this Mission so they must be good do you think that's part of what got them there yes and and the the thing that's so tricky is is it everybody's somewhat unique but also these are

some recognizable patterns of behavior once you know to look for them and this is something we're doing much more in the workplace now and employers want to know we want to promote this person is that a good or bad idea well let's look at the patterns of behavior because once you Put them in an embedded position things are going to be harder I've been approached by City councils they say we've got somebody on our city council that's a high conflict person what do we do do we confront them do we publicly talk about them all

that stuff I say neither of those is good learn how to manage them until they move on and they often do because people slowly go we don't like working with this person it's really interesting uh you know when I Was a graduate student there was a department chair in that department big Personality yeah like big Personality yeah and um I very quickly came to realize also because I listened to the faculty that were under this person that despite having this like big like Larger than Life personality that you might initially like Place into a category

of you know like diagnosis or something yeah that this person was an incredibly Strong advocate for the faculty yeah and they loved that and he was really beloved MH and I think rightfully so you know and um you know at a at a surface level might have rubbed a few people the wrong way I think as students we were like oh whoa like you know it was almost like I didn't quite know how to how to like respond respond to it but you very quickly got the sense of like a real kind of paternal nature

in this person so I point this out because sometimes These big personalities are really truly benevolent now I'm not saying he was a perfect human being how could I know that I don't know that I didn't know him in All domains of his life although I did know his family and and he seemed to have a great strong family too um but then by contrast I'm thinking of the person I alluded to earlier different department different University who was kind of like More Meek like like Certainly as more of the the stereotypical lab scientist but

then um you know there was this like interaction that I observed and I thought like w like that's really Dreadful at least that's not an environment I want to be in so sometimes these things don't match our initial Impressions I raise this because sometimes we think big personality AKA high conflict personality sometimes we think hey kind of you know quieter um nerdy type and They're actually quite Dreadful yeah so it doesn't always fit it's it's and and I think the problem with the internet social media version of this the typical version because there's some great

social media internet stuff podcast Etc uh is that we we default to what we see yeah and what we hear but we we don't really have the data and we can get manipulated that way that's that's what's tricky but but you raised several important points I want to respond to Them all if I can remember them the the first is that this is in many ways quite nuan the key thing to look out for with high conflict people a preoccupation with blaming other others and not taking responsibility so you might have a big personality that's

that's not a high conflict person you might have a me quiet person who is a high conflict person so you can't go by what your eyes see and your ears hear it's really a question of evidence and that's why I Think maybe I got into this after I became a lawyer that there's no way to quickly know although you may quickly suspect and then want to look deeper but I want to give an example because now that I seem to have criticized department heads and and well I cited at least one that that is really

wonderful I've known some other great department heads I mean there's some chairs that are just like these are first of all as a department Head sometimes there's a slight salary increase usually it's trivial yeah these people don't do it for the money I have a good friend who's also been on this podcast who's a chair of neurosurgery at a major I mean these are people who they work their butts off to try and make conditions better for patients for professors for clinicians for staff I mean I'm not I'm not just saying this I have no

incentive for saying it you know right these People don't control my life anymore well I suppose my my chair of opy who's a wonderful person um it does um Etc but the point is that there are some people that step up to the plate to lead that are really great leaders and these are just not the people that we're focusing on today right right and so the thing I want to emphasize my my favorite example is Steve Jobs Steve Jobs I would say hands down was a high conflict person famous for there was a guy

in Silicon Valley wrote a book The no a-hole Rule and he talked about Steve Jobs in there because he knew Steve Jobs he was in Silicon Valley so I remember reading his biography like thousand Pages or whatever and what stood out to me was that he blamed people sometimes let all or nothing thinking they talked about his uh Distortion reality Distortion reality Distortion field and that's exactly what high conflict people do they all or nothing thinking you got to Do this you can do this people say that's not possible it's physically impossible Steve you can't

do this and then he would push them and one example that stood out to me was touch screen glass that you touch and it knows where you are I think and I may have it wrong but from reading his autobiography that he har ranged a corning wear Glass Company Corning company something like that to create that and they said you can't do it it's not physically possible He says do it and do it in the next 90 days and they did they invented this thing that they probably would not have done unless he pushed them

so high conflict person but I don't think he had a personality disorder people say oh is he an incredible narcissist but personality disorder is characterized by lack of change lack of self-awareness lack of flexibility and and they shoot themselves in the foot and it interferes with their success he I think was close To that but he had enough flexibility and he picked a team that pushed back on him and he liked that so he's an example to me of high conflict person probably not personality disorder and successful because he probably had some traits of these

personalities so what I see is you totally have to look for the evidence that you can't make an assumption but if your gut says maybe something's off here pay attention to That but look for the facts talk to other people that know this person see them in other situations because there's incredible people like him that that that accomplish a lot of really good stuff that you don't want to say oh we can't have him Apple fired him in the 1990s and he seemed to learn from that he seemed to grow from that people with personality

disorders don't seem to grow and change and that's that's their problem they're stuck high conflict People they blame others if they have some traits maybe you can do a workaround so there's many people in position surgeons are one group I want to mention briefly because as a clinical social worker I worked in hospitals and dealt with doctors a lot as a lawyer I've represented doctors and their divorces several I think are high conflict people but most aren't and that's what I want to say most departments heads aren't high conflict People most surgeons aren't high conflict

people even though they get a reputation for that um police is another area military is another area probably slightly higher incidents because they're in a position where they can Dominate and control people but most police aren't like that most people in the military aren't high conflict people they're professional people they like their job they know their job they have empathy they work with people so even Though some of these occupations there's a higher incidence and that's certainly true for lawyers I think but most people most lawyers aren't like that most lawyers I know are really

committed to their work really want to help their clients so I I want to kind of be clear that this is nuanced stuff but when you're hiring people when you're getting into a dating relationship you want to watch more closely because it's the close relationships where high conflict Behavior comes out more so the web method seems like a very good method um as well as paying attention to um and maybe getting some information from other people close to that person in different domains of their life that that seems like a very like Sage way to

approach this exactly and because when you hear from different people the same problem then that should raise your antenna okay a lot of people say yeah but this person can be really irritable And you go okay oh they're IR itable in different settings I'm going to think about that what about when somebody is already involved with a high conflict person and they want to disentangle um I could imagine a couple different scenarios let's um say disentangle from a professional relationship disentangle from a personal relationship probably some overlap there but slightly different let's assume the high

conflict person is a high conflict Um uh victim type then let's compare that to if the high conflict person is more of a combative type maybe we'll start with a combative type so if you're dealing with a combative maybe even dare we say narcissistic type I don't know that we should diagnose but but the The Stereotype that comes to mind somebody that that gets angry when you don't fulfill their expectations um and blames others does Not take responsibility and it's time you decide to uh like the Homer Simpson meme kind of drift back into the

Hedge um is that the way to do it or do you lay a clear line and say listen um I'm not going to tolerate this anymore I'm out it's really somewhat dependent on the nature of relationship I do a lot of consultation we do a lot of training with high conflict Institute so we get you know married people getting divorced we get business port Partnerships where There's one partner that they going we got to deal with this we have employees trying to get away from from a high conflict supervisor and we have supervisors trying to

deal with a high conflict employee so the slightly different um settings you know that the most common situation is going to be where somebody has a friend or a romantic partner um or a business professional partner they want to get get out of so I suppose any of those a Close so a partner kind of relationship something where the person expects to hear from you yeah on a fairly regular basis expects things from you could be professional things could be personal things but where there's an ongoing expectation that you show up emotionally physically financially whatever

yeah so first of all we strongly recommend against the Direct Hit is don't tell the person look you do this this and this and that's Terrible and I don't want to be I don't want to work with you I don't want to be in a relationship with you I don't want to be close to you because of your behavior that high conflict people puts them through the roof they will defend themselves and for the next months or years they may put you in litigation they may uh stalk you depending on your relationship ship they they

they will hate you for that they'll blame you they will blame you And that fulfills their picture that it's all your fault and now look you've you have violated the most basic thing is that you will never blame me so don't blame them second thing is don't blame yourself because that reinforces to them like if you say you know I just can't you know I'm a sensitive person and I just can't um you know keep up with you um I know I'm defective and I know I'm I'm no good at this this and this and

so I I just have to end this relationship and I I so much apologize it's all my fault you know I it's I do everything wrong and I'm going to go really look at myself and get some therapy and I'm so sorry but I just can't you know keep up with you you're such a a really good this this and this and and I just can't keep up with that well they're GNA blame you for that and you're depending on their personality if they tend to have borderline traits they're going to feel Abandoned by you

they have narcissistic traits they're going to feel um put down by you they're going to because you're supposed to see them as Superior if they have antisocial traits they're going to feel like wait a minute you know you're supposed to be submissive to me and and yet you're walking away so you don't want to blame yourself so you're going to go well what's left what's left is we aren't a good fit um our goals have gone in different Directions um I'm really ready for a career change um I want to go back to school or

you know I just realized I'm I'm not ready for a committed relationship so it's not about you and it's not about them it's not about blame you want to try to keep it away from blame now some people say it's dishonest to to not tell them everything and let's talk about brutal honesty high conflict people really love brutal honesty and they'll tell you I'm Just being honest you're stupid or a jerk or whatever that's high conflict people reasonable people don't tell everybody every negative thing they think that's just not healthy for relationships so it's okay

to say you know we seem to be going in different directions or I have different plans I've realized I want to change so those are basic principles um the worst thing in ending a relationship or reducing Contact is to go back and forth um the worst thing is to pour out your feelings to the person I have this people getting divorced and they tell I'm so sorry and I love you so much and that pouring out your feelings to someone brings them closer to you so you want to start holding back some and the other

person say well let's work let's go to counseling let's do this and if you're not sure go to counseling I recommend that but if you're sure just Say you know I'm I'm kind of not there anymore I really need to be more on my own so don't go back and forth because that really makes it raw and sometimes pre- sages violence um in divorces is the a high conflict person especially with some of the personality disorder traits can't hle the opening and closing opening and closing so but the other thing is I say do it

in steps so the person can adjust uh you might say you know I'm I'm Thinking about making a career change or I'm thinking that maybe this relationship isn't the right one for me anymore um so the person gets used to the idea this may be coming to an end and then um I'd like to move out and um have more time alone to think and then you're at a safe distance and you say I've thought about it and and we really need to get divorced and let's go to a divorce mediator I want to be

amicable you know I don't hate you in many ways I Still love you but we're just not meant to be a couple anymore um if there's kids involved then you know I really want us to have a supportive relationship for them if there aren't then maybe this really is the end but it's it's step by step so this person can adjust to the fact that you really are leaving but not too long and not too many steps because then their expectations are raised oh maybe you're not really Leaving so these are general principles depends a

lot on the specifics yeah that was very helpful um in reference to the high conflict person especially not placing blame on them I mean I suppose in your own mind you can hold all the the Litany of reasons why they they are a terrible choice or I guess more typically if we're realistic yeah it's not going to be all black and white right I mean one would hope that at the first sight of really egregious Behavior People like I'm done but typically it's a mix right I mean this is you know professionally personally it's it's

often a mix yes and um you know I've certainly observed this professionally where people you know wanted to collect the degree or they were three years into a degree and like leaving was it's it's always an option and yet sometimes it's not an option they have you know plans and financial obligations and you know sunk cost is a real thing people always Talk about sunk cost like oh that's just sunk cost sunk cost is a real thing so I think um okay so with the high conflict person I think you you beautifully Illustrated how to

um not blame them not blame yourself internally you can hold any reasonable understanding that you come to but you don't have to share all that and then you don't want to at in decision but that perhaps things um some staging of the exit um not staging a theatrically uh rather staging meaning Uh in stages uh um increments would be a better word what about with the high conflict victim playing person that seems like it's a little trickier um let me back up a minute cuz I want to say there's sometimes where you just need to

get out and do it all at once right and don't um ease yourself out serious physical or emotional risk yes so you may need to get away before you hint that I no longer want to be married to you and I've I've worked with people consulted with them on established you know moving out when the other person isn't there they and the kids go to a safe place they've got their lawyer and then they tell this person that I'm getting divorced from you because people get killed when they SE operate with certain high conflict domestic

violence people so also in the workplace sometimes they're going to destroy they're going to send emails they're going to be Really destructive they may you might say I'm going to leave in a month and and they're so angry that they're going to really destroy your business well this is why in the professional setting they're they're uh forgive the word because it's associated with this podcast often but there are um protocols for this in the in the workplace where if you have to let somebody go um it there's a a sequence of steps and sometimes it

involves telling people you Know go home we'll ship you your things that's one extreme go home now and there's somebody waiting to escort you out type thing other times it's you know listen you're going to finish out the month but you're going to finish that the month out at home other times it's hey you're welcome to stay and continue to to participate but by X date that's her final day so there's any number of different variations on these themes in the professional setting and it sounds Like there's any number of different variations in the personal

setting to it's nuanced and that's where getting consultation having a therapist a lawyer a high conflict consultant someone that you kind of walk it through with maybe even practice what you're going to say with a third party Observer seems really key right often just for for peace of mind yes right so yeah so mostly gradual but sometimes fast really Depends now you asked about the person who plays the victim and I would suggest that that's very common with high conflict people that when aggressive behavior doesn't work they switch to oh how can you do this

to me that I'm so sad and what's interesting the word that I didn't come up with this other people came up with in divorce settings where let's say you're divorcing someone with high conflict personality and they they were like I Hate you I hate you don't leave me kind of personality and so you know I'm divorcing you and they're like you know rage at you and then no I'm I'm really leaving then they switch and beg and plead and I've I've got cases where people say and and you know my ex to be just seduced

me and some I went along with it CU it felt real good and it's back and forth from the high conflict person and they call it hooing you go Hoovering where did that word come from the Hoover vacuum oh what happens is they vacuum they suck you back into the relationship and it's very common with some of the high conflict personalities they can't stand to lose you and when rage doesn't work then they try to seduce you back in and some people have allowed themselves to get back in and that's that's not good you've got

to be ready for that don't be surprised by that and don't give into that if you're Sure it's over if you're not sure it's over get couples counseling and see where it might go I know a number of people who um let's just say conceived children very in close proximity to the ending of the relationship and therefore there was no end to the relationship until several years later yes I don't know of a single case where that led to a Persistence of the relationship um for better or worse so um this sounds like it falls

under the The rubric of of hoovering right people are leaving and then they end up you know one more time or or just to try and make the the pain go away type thing and um and then they're bringing you know more of an attachment I mean obviously a child is is a forever tie as they say um so uh yeah I wouldn't say it's the majority of cases for sure but it's it's a common symptom with high conflict people and you and you hit on it it's like they Can't handle the pain and so

they really bring the P bring the person back in but if this is the direction you're going you need to let them start coping with the pain either step by step or if it's dangerous all at once but don't go back if you can help it these are very uh helpful um they're not even tips this is very useful information for for everyone listening I'm I'm sure they agree we had a guest on this podcast Jonathan height who's Written the book anxious generation the codling of the American mind um and he mentioned some statistics that

younger folks so high school and younger have seem to um lost or are losing the capacity to arbitrate among themselves that um now more typically if there's a conflict um and here we're we're assuming not extreme conflict or or anything criminal but where there's a conflict between two kids at school and they bring it to the Authorities when I was growing up that was called tattling right you were called a rat and it got you semi- ostracized if you did it you learn quickly don't do it either you learn directly or you learn by observation

you don't be a tattletail he claims that nowadays there's more of this um lack of ability to arbitrate and and you know kids you know calling out other kids publicly or publicly and that parents are doing it now too and this Seems worrisome in in that it seems like it would Foster these this group segregation and cultivating through emotional contagion you know blaming of others and negative uh NE negative Advocates I mean I I don't want to blame social media for everything because I love social media for certain things I exist on social media for

a number of things that I believe are truly benevolent so I'd be a hypocrit if I said I didn't like social media love Social media for certain things but are you concerned about this I mean this seems like a real issue I mean that the profession of law exists because of a lack of ability for people to arbitrate among themselves but that's not what we're talking about here we're not talking about people bring in therapists or lawyers to really help mediators we're talking about just people going to the to the authorities are online and trying

to create some drama for what to What end yeah I think in some ways to some extent that's high conflict parents who see everything in All or Nothing terms see their kids as as offended by other kids um or they're protecting their children and and I am concerned about it and I also agree it isn't just social media in many ways I've been watching this since families got smaller so I remember growing up most families had several kids the divorces I Do now often have one or two kids and that's been true in many ways

since the 1970s and a lot of it has to do with birth control so don't just blame social media also blame birth control that when people could decide how large a family they have they decide to have smaller family so birth control pills came out in the 60s and the 70s suddenly we started noticing people are having two kids and by the ' 80s 90s 2000s a lot of people have one kid my most high Conflict divorce cases have one kid because it's hard to share one kid it's a little bit easier to share two

kids it's a lot easier to share four kids it's like you can have them for the weekend I'm not going to fight with you about that please take them and the small family and this is I think structurally a lot the fall small family structure is feeding parents becoming in messed with their kids some parents and so their kids become their Partners especially in these high conflict divorces now dad's a bad guy mom's a bad woman and the child especially often the oldest child now is my best friend my my kind of Junior your partner

in the world and that's where you see a lot of you start getting alienated kids now they hate dad and mom's perfect or they hate Mom and Dad's perfect parental estrangement is growing yes um like crazy as a as a phenomenon we're heading towards the holidays in a Few few weeks and months and this is going to come up um I actually did an Instagram live with a a really skilled therapist named Matias Barker um who specializes in among other things um parental estrangement yeah it's so common now people kids just deciding I'm done with

my parents right and it's partly the culture is fulfilling that that we're now seeing everything in like opposing terms All or Nothing terms Etc and the big message I want to get across With this with all parents and kids is it's a question of skills that the kids aren't growing up with the skills to manage the nuances and so we teach a lot of our skills and we teach parents teach these to your kids in divorce flexible thinking teach them flexible thinking teach them manage emotions teach them um to ma to moderate their behavior teach

them to check themselves wait a minute am I doing something here rather than always you You you and we developed a method we call it new ways for families which was designed high conflict divorce cases for both parents to kind of learn these skills and practice either with a therapist or a coach or just watching online and typing in answers to practice these four we call these the four big skills for life and this is I think what parents need to teach their kids is you can solve that problem tell me what happened okay let's

Talk about what you could say to Johnny and we teach skills we call ear statements empathy attention and respect statement that shows that and so we teach parents teach your child you know your best friend who just broke up with you might be feeling Hur about something maybe something they said what can you do so we encourage kids to help their kids manage the situation and we encourage them to manage their relationship with the other parent they Come back from uh visitation or access from a weekend let's say with Dad and and child says you

know Dad didn't look at my drawing I drew a picture and dad didn't look at my drawing high conflict parents say oh your dad's a jerk you know I always hated that about him a reasonable parent says oh that's sad well you know what next time um if he doesn't look at the picture right away maybe wait an and then show him the picture again maybe he Got busy maybe this or that teach your child to manage the relationship even with the other parent and those parents don't have high conflict divorces high conflict divorces have

the other your dad's a jerk you know forget about him he'll never pay attention to you and that's when you see parents estranged or alienated of the kids alienated from the parents so you think that with increasing number of siblings kids learn How to work things out among themselves that's another big part of it is you have to find out how to share so I had three siblings and we grew up and and it's fascinating you're one of three or you had three others I'm one of four so I have three that's that's a good

siiz kit a brother two sisters so four and what's fascinating for me and I think it helped shape my personality and approach the life is we grew up without television we didn't have something to To watch after school we had to deal with each other so you know we might play kickball in the backyard or we might read or something or other but we had to learn conflict resolution with each other and our parents were like you know you go talk to your brother Bill I don't have time to hear your complaint yeah and so

structurally it's shocking going from that to doing people's divorces with one or two children and even two is is Better than just one cuz they do learn to share but parents parents feel so guilty today and that's our culture is really not fair to parents I think um to know that you know teach your child ways to deal with it themselves I'll say I have one sibling uh we get along terrifically well we're we're exceedingly close but I can recall when we were kids if we were getting into the scrap my mom or dad would

say just sort it out among your ourselves just don't Get any blood on the carpet it was like that it was like that but then again my mom's from New Jersey and so it's like a different style right um anyone from New Jersey will understand that was a joke um but the point being that um we learned pretty quickly how to sort things out my sister and I have had a few conflicts over the years but we get along terrifically well we vacation together for our birthdays every year like we're um but both of us

had a lot Of friends in the neighborhood right I grew up in a neighborhood with a lot of boys my age she grew up in a neighborhood with a lot of girls her age and so I quickly learned in that big pack of boys and then I entered Sports and got involved in things where it was like big packs of boys like that's just kind of how it worked out eventually young men and and then men that you know you you couldn't say certain things or it was you it was going to mean trouble Yeah

you get punched in the face say that right but nowadays that would be considered like oh goodness and you know like wait obviously not a proponent for violence but there were you learn I probably learned at 14 that there were certain things you didn't say to friends you get into the scrap with them and then you'd remain friends right um and so we arbitrated among each other but also just had a share how to um you know we would um I don't recommend this cuz I'll well whatever we used to do these like dirt CLA

Wars where you throw dirt at each other's heads like like you know and um and occasionally someone would throw a rock and cut some kid and then but that kid who threw the rock would get in trouble with us it's not like we turn him into his parents you just kind of knew like he plays dirty and then he wouldn't play dirty again or if he did then he kind of knew it like you got there was just sort Of an understanding of of how people sort it out in groups this is and this stuff

hearkens back to primitive circuitry that's present in all Old World primates right chimpanzees in particular I always tell people if you want a really good watch and you want to learn about human behavior watch chimp Empire the Netflix series because it's basically the the it's it's the core circuitry of the primate brain in action how people team up how they cooperate How they then all the human behaviors pretty much are there except the technology development those chimps aren't building rockets and and electric cars but they're engaging in all the sorts of of behaviors both hierarchical

and non-h hierarchical romantic and professional so to speak chimps have professions too um to to bring about cooperative and non-cooperative behavior and sort it out it's fascinating and The Chimps are our closest relative I think yeah as far as I know I mean I have friends who are like really into the genomics of all this stuff so I want to be careful that's getting but I believe so they are Old World primates we are Old World primates so there's there's a common lineage there for sure yeah yeah but but I I want to really reinforce

what you're saying is about the community of learning and kids growing up in the community of learning and it I think it plays a role with with Bullies because what happens is the the community of kids figures out who bullies and confronts them with their behavior and people ask me well are adult bullies because my book is about adult bullies were they bullies as kids and I'll say it seems to be pretty universally they were as kids but most kids try bullying at least once and they grow out of it because they get feedback they

learn that's not going to work You're not going to have friends um I'm not going to be around so bullies learn to either change their behavior or to Live On The Fringe of the group if they don't change their behavior and so part of why we're seeing more adult bullies today I think is because they used to be on The Fringe because or they they learned how to get along but if they were On The Fringe because nobody liked them and they didn't change their behavior what we're Seeing to today is bullies are finding each

other and this is one of the negatives of social media I think and I agree there's a lot of good things but this is one of the surprising things when I researched my book bullies are finding a group for themselves and instead of the group teaching them not to be a bully the group reinforces being a bully says you were justified in doing that and one of the shocking things is to find that School shooters have a Support system online really that they seem to some of the research says they always have a Social Media

Group they have peers that they're trying to somewhat impress and that may actually egg them on and that if they track down they find these folks have and I think they should look for that find out who they've been talking to who they communicate with and so what I think we're seeing is Bully are reinforcing their bad behavior rather than social Pressure for them to learn good behavior which is for me I'm I've done a lot of group therapy I've treated people that go to Alcoholics Anonymous Narcotics Anonymous and the group reinforces and teaches them

good behavior but bullies are finding other bullies and reinforcing their bad behavior and that's an issue we have to address especially with young men is they we have to get on top of that and redirect them into Socially um pro-social activities and most people don't realize that I didn't realize that now that comes as a real surprise to me as well are there um female bullies and male bullies online or is it more typical that there are M groups of male bullies online I haven't heard about female bullies finding each other um well actually actually

I should take that back and this is gets into a sensitive area about personality disorders but borderline personality Disorder is one of the more treatable personality disorders and people become aware that they have this disorder a lot from internet information but what seems to happen there's a couple stages for them they become aware before they change their behavior and like like DBT dialectical behavior therapy is a really good treatment for that but therapists and and my wife was a DBT therapist said that they become aware of it before they Change their behavior so they do

self-sabotaging things even though they shouldn't they I know I shouldn't do this but and then finally they learn to change their behavior well some people are discovering their borderline and finding other people online and reinforcing their borderline view of the world there's evil people and good people and occasionally they write reviews of my books and say how awful a person I am because I talk about Personality disorders even though I say don't identify anybody and I believe personality disorders in most cases could be helped if they're open to that so I think there's some degree

of of say female people with that personality finding each other and reinforcing that behavior but what I what I read was and I I cited in my book in the uh uh I'm trying to remember I don't remember which chapter but that that some researcher at a university said look for Their social media connections and you'll find that there was a reinforcement of this Behavior rather than people saying hey you can't do that you've got to cut it out one of the best pieces of advice a colleague gave me was when I um started teaching

in the university to undergraduates this was prior to my arriving at Stanford where I am now um I had this big class and uh this colleague who's a neuroscientist very esteemed neuroscientist but also Trained as a psychiatrist he's an MD he said Just remember the statistics on uh very psychiatric and personality uh disorders you know you've got one% of the population is schizophrenic you've got 10% at any time that's probably experiencing major depression you've got borderline You' got it and he said so when you look out on your classroom just understand that you that it's

a not necessarily representative population but that those um challenges He posed in the right way he was patient oriented those challenges um are present in that population um I mention this now because it's something to keep in mind anytime one goes onto social media and reads comments yeah you're you you have to run those comments through the filter of what we know about the frequency of of those of those challenges for people so um which is not to say that every negative comment is coming from somebody that's borderline or right sociopathic But there's a there's

a high probability that that if somebody is is um is continuously doing that especially in the blame game type scenario that um that that's what's going on there something I want to fit in here and that is that uh we need to understand that people with personality dis ERS didn't choose to have them and so I have a lot of compassion for people like that and I have I've so I I have a lot of students over the years and and they Write reflective journals and occasionally they put in their Journal I was diagnosed with

borderline personality disorder and I remember this one woman said so when you talked about borderline personality disorder was a little uncomfortable for me but I found it helpful and she was actually one of the better students in the class and so she had that level of awareness but she was still working on working on herself to Manage you know the emotional roller coaster and such and so what's important to me is some people with borderline personality disorder may be angry with me because I talk about it because they're early stage with this but other people

say thank you Bill that was helpful and so so there's kind of a range there but I also want to say three basic reasons I think people develop personality disorders the first is genetic Tendencies and various researchers say like 20 to 80% may be the genetic tendency depending on the person that early childhood first five years of life maybe attachment difficulties may be a driving Factor but also cultural environment um some people say the um a researcher in San Diego wrote the narcissism epidemic and she says from her research um that the decade you're born

in influences your personality Development as much as your family fascinating I don't agree with that because she's not a therapist and looked at the mental health she looked at Big surveys college students especially but I think that's more significant than we realize and more significant than I used to think and so part of what you're saying is today's culture is reinforcing not taking responsibility whereas in the past you had to solve problems Yourself on the positive side always good too um it seems that even though family structures have changed quite a lot yeah um even

though culture is changing quite a lot um there's this wonderful feature of social media and the internet now um which is in you know what we're doing right now which is the opportunity for experts like yourself to come on and and educate and I think that as we started off talking about it's probably about 90% of people do not fall into this high conflict personality category and what we're talking about what you're educating us on is how to interact with this 10% in a way that brings about um more functionality for everybody more effective professional

personal familial interactions for everyone it's not about just ostracizing those with challenges so keeping with that you know what should most people you know do if they are feeling frustrated with um Someone that they feel well for instance the the you know 80% of your problems come from 20% of people and this case where I guess we're saying you know like 90% of problems come from these 10% of of people but really it behooves us all to try and figure out how best to interact with others and so you've spelled out a number of ways

that we can do that today um if you were to kind of highlight I never want to pressure but you know highlight you know one or two Things to just keep in mind as one moves through the world um the web tool seems especially effective yeah um is there anything else that you recommend that we just hold in mind as we navigate forward because it's a it's a it's quite a landscape out there yeah several things then I can be brief with each of them first there's what I call the four forget about it is

forget about trying to give the person insight into how they're Behaving that blows up the person you know just like I said don't blame them for you ending the relationship so just forget about giving them Insight instead talk about what we can do now talk about options talk about don't don't go inward with them go outward with them so when you go inward you escalate their defensiveness so don't try to give them insight into themselves and a lot of people say how can I make him see that what he's doing Is so wrong or how

can I make her understand that she's she's creating the problem we're trying to solve just forget about that talk about okay here's what our options are let's talk about what to do second is don't emphasize the past and people argue forever with high conflict people about the past and you never resolve the past with a high conflict person and I'll tell you in a minute why that may be focus on what to do now and the future future Focus not Past Focus maybe you need some information to understand a problem but then emphasize the future

the third is don't FOC focus on emotions and especially don't yell at them don't burst into tears don't tell them how frustrating they are all of that and this is what I'm going to tell you now is a theory that I hope someone figures out and that is people with personality disorders and high conflict personalities don't seem to go through The five stages of The Grieving and healing process denial anger bargaining depression sadness and acceptance they seem to get stuck at denial and anger so what happens is they don't resolve things they don't quotes get

over things they don't get over the divorce they don't get over the job loss they don't get over having to sell their house because they didn't they couldn't pay the mortgage they don't experience the Normal human healing and grieving process so they're stuck and so a lot of situations with them turn to anger they're angry but they're not resolved so high conflict people are constantly talking about the past and how aggrieved they are they shouldn't have done that to me I was right to have done this and people start not when I say that like

students in my class oh yeah that's what I see they keep repeating themselves and they go to as many people as they can And tell the story I believe they're trying trying to grieve and heal but they don't have the mechanism and I don't know exactly why so I'm hoping someday Neuroscience will figure out what connection is missing and can we give people that so that they can grieve and heal well what that means is if you focus on emotions you're focusing on an area that's unresolved and has a lot of hurt and so if

you say well how do you feel about that they almost always say I Feel terrible I suggest not saying how you doing today because the answer I get is terrible you know what she did yesterday you know what he did last week so instead do small talk do it about anything except about how are you feeling today so don't ask how you're feeling focus on thinking and doing and an example I teach lawyers and mediators is don't say how do you feel about that proposal say what do you think about that could you picture doing

That how could you do that how could that work for you CU if you focus how do you feel I feel insulted I feel abandoned and then they they drown in that and next thing you know you've lost them so avoid Emotions Don't focus on emotions but acknowledge emotions say I can see your frustration now here's how I can help you today the fourth is don't use names don't label people don't say you're a high conflict person and lawyers do that to Motivate their clients it doesn't work don't say you have a personality disorder you

may be wrong and that never motivates anybody so that's the four forget about it so that's key stuff for people to avoid so that was a long answer but when you're ready I have four simple tips for things to do was a great answer um would love to hear the four simple tips for people to pay attention to okay I'm so glad you asked that question so we have what I call the cars Method and we've actually trademarked this cars method connecting analyzing responding and setting limits first is connect with the person so someone's angry

with you or you're trying to help somebody with their problem is connect with them by giving them a statement that shows empathy attention Andor respect you know I can see how hard this is um I see your disappointment I hear your frustration I can understand by saying I can I'm Showing I see them as an equal rather than looking down on them so that's the empathy rather than sympathy pay attention say I'll pay attention tell tell me more I want to understand your situation and and listen some and so what I see all the time

as people say it's like oh good because I'm going to listen to them they don't have to prove they don't have to fight to get my attention and high conflict people often Are fighting to get attention because they've turned everybody off and that's why I teach lawyers and therapists that they're going to come to you as much as anything else to get your attention so let them tell their story listen to them acknowledge the emotion so empathy attention and respect find something you respect about them you respect the kind of work they do you respect

their relationship with their son or daughter or you respect their commitment to Resolving this dispute so use those words and what's fascinating is I teach this to people like who I consult with and then they come back and say I did that and it really worked the person calmed down I had one woman who said um my boss was giving me a hard time and so I'd run into my office to try not to interact with her and I said next time especially like Monday morning or something is go up to her and say like

you know how was Your weekend and say or say you know I appreciated the presentation you gave last week give her some empathy attention and or respect you don't have to do all three of these just any one of these often calms the relationship and I remember checking back with this woman a month later and she says guess what bill now I'm her favorite employee but she's picking on somebody else so I gave somebody else your Book but the idea is connect with people so empathy attention and respect and ear statements we call it and

people say they really remember that because you can use that with anybody anywhere even with your kids genuine respect right has to be honest yeah you're you're not puffing them up yes think about that now if you don't respect them and you don't have empathy for them tell them you'll pay attention and listen and often you'll start developing some Empathy or or respect for them but you can always pay attention and listen so that's connecting the second area and these aren't exactly steps but these are four areas high conflict people have difficulty the second is

emotions kind of cloud their thinking so we want to help them think so you want to move to analyzing give them an a way to think so you're kind of calming the emotions and now you're saying let's think about this so present problems as a choice you know Could do this now or do this tomorrow um or here's the options I see there's three ways you could approach this problem so you're getting people thinking about the problem rather than reacting and when you give a choice it kind of forces them into logical problem solving so

one way you can do this is especially if you have a professional relationship like employer employee therapist client stuff like that is have them write a list they're talking they Saying this is wrong and that's wrong and that's wrong you say whoa whoa whoa write write a list of these problems so I get a clearer picture when you write a list you calm down and I've had this over and over again angry people when they're writing a list calm down they start thinking about I've done this with with like like a doctor once he was

having trouble with the nurses and it was like they're doing everything well all right right list of all the things They're doing wrong and pretty soon you start thinking you know there's this other thing they do but it's not so bad actually and I want them to do this on the leftand side of the page because on the right hand page side we're going to start looking at what are possible solutions and you really calm people down I've done this as a media I've had both people okay I want you to write two lists like

business partners now say you're trying to decide whether to split Up or keep the Business Partnership so I want you both to write a list what you would do if you split up wind down the partnership the steps you'd have to take and another list what the steps would be if you could make it work between you so let's meet in a week and we'll look at your list come back a week later they say you know what we both wrote our list we immediately called each other and realized we should terminate the Partnership but

we have one last big project we want to do together and we realize now we can go our separate ways in peace we really have different goals it's not her fault it's not her fault this was two women who work together and so writing a list helps this is all under analyzing the a of the carus method having the person make a proposal say make me a proposal I tell managers as soon as you can tell your employees that now that I'm your manager Whenever you bring me a problem and I want you to bring

me problems when they're small because conflicts that are small much easier to resolve always bring a solution to the problem I want to hear your proposed solution because you know the problem better than I do you're getting them to think so high conflict people I believe have a bandwidth for problem solving and some are brilliant heads of companies um inventors all that stuff they got a big Bandwidth for conflict but they also have a bandwidth for problem solving you want to aim at that and bring that out so that's analyzing R is for responding high

conflict people because they blame so much are always saying you should have done this you didn't do that our tendency is to argue with high conflict people and that's a forget about it you're trying to give them Insight it's not going to work so instead give them what we call a Biff Response that's brief informative just straight information don't tell them you're wrong just tell them what the information is and do it in a friendly Manner and have it be firm have it end the discussion most commonly Biff responses are in writing and we teach

this as an email method and we estimate there's about a million people doing Biff now because we taught it to about half a million people professionals and Individuals we've got four little Biff books we've got brief informative friendly and firm firm and those four things friendly is is a immaterial well a touch of friendliness so what I say like like someone writes to you and say you know you're doing everything wrong and you're right back and you say thank you for telling me your concerns here's some information you may not like say someone tells me

Bill your methods are never going to work and I could Instantly defensive and so thank you for telling me your concerns um you may not be aware but about a million people are using this method now and um I wish you well something like that so A Touch of friendliness doesn't have to be a lot and firm doesn't mean harsh it just means try to end the Hostile conversation so don't respond to their distortions maybe even when they say you've done this or misinformation or Hostility is just give them a Biff response and I tell

that sometimes to business owners sometimes public figures is they might say like politicians sometimes terrible things are said about them and they go but they're not true and they're going to go well I'm going to ignore that cuz no one will believe that but then people believe it a great example Domino's Pizza about 10 years ago this is a great story I love it and I also eat Domino's Pizza I won't get into the details but somebody said something that grossed people out and their stock just dropped two employees did did something to the pizza

within so first they were going we're going to ignore that everyone's going to realize that was a dumb thing two employees did well their stock dropped like 10% or something like that so two days later the head of Domino's Pizza puts out a 90 Second video and it gets spread around and what he says is two former employees did this gross thing and that doesn't represent us and most important to us is our customers we're totally dedicated to you this is never going to happen again we've done everything to blah blah blah blah blah so

they bounced right back and in my mind 90 second video didn't do a 20 minute explanation of how we do this that just 90 second video head of the Company put it out there bounced right back and to me that was a Biff response even though we never heard of it brief informative friendly and firm so that's uh cars c a that's R that's the responding what's uh s the S is setting limits and this may be the most important with high conflict people because they one of their biggest problems is they don't stop themselves

they keep going in areas where most people stop themselves they keep talking They talk a lot they create a problem and keep creating the problem they don't stop and so people around them have to stop them and we're not used to stopping other people's behavior most people manage themselves and part of writing my books is I believe today that we have more high conflict behavior and everyone needs to learn skills to set limits on on bullies on high conflict people's Behavior it's all about Behavior they're not bad people but they don't have the self-restraint so

setting limits and key things here don't blame them don't blame yourself say there's a policy there's a rule there's a law how it looks to people is do this instead of doing that so that behavior and if you keep doing that behavior here's what the consequence is so I I have a method I call slick so everything I've got initials got Acronyms that's all right scientists have acronyms military science and apparently Bill Ed high conflict methods so slick is setting limits and imposing consequences so with high conflict people you might set the limit like you

say you know I'll give an example as a lawyer I represented a woman victim of domestic violence her ex-husband to be didn't have a lawyer so that means he's allowed to talk to me I have to talk to him negotiate solve problems so he calls Me up and he says we've got to solve this problem you tell that blankety blank blank wife of mine I said hold on you can't talk about my client that way he said I'll talk about her anyway I want to she's a blankety blank blank or whatever so he didn't respect

my limit at all so then I said if you keep talking like that I'm going to hang up and so it's up to you says I'll talk about her any way I want keeps talking like that say okay you've chosen for me To hang up I'm hanging up now call me when you're ready to be civil so end the call next morning he calls me back he says Mr ready we have to solve this problem my blankety blank blank wife and I say hang on remember I'm going to hang up if you talk like that

he says oh no no no don't hang up we have to solve this problem I'll try not to say those words and he doesn't say those words we get to address the problem so the consequence is what stopped him not the Limit and I think it's a brain thing that they're so absorbed in the emotions of the moment that they can't picture that their behavior has a consequence so if the people around them point out there's a consequence if you do that is kind of a jolt to them oh I don't want that consequence and

so with high conflict people you often have to tell them the consequence when you set the limit and be ready to impose the consequence so that's setting limits Imposing consequences they have to go together with high conflict people love it and I know that those listening and watching really appreciate this I mean these are incredibly valuable tools I mean I can say from my own life and I know observing the experiences of others and what people have shared with me that um here I have to be careful because I don't want to place blame let

me phrase this correctly that um the ability to Navigate interactions with high conflict personalities well can lead to a dramatic Improvement in people's lives both for the non- high conflict personalities and the high conflict personalities and that a failure to do that does exactly the opposite so look uh really want to thank you for doing the work that you do as a lawyer as a therapist the research that you've done you're you're incredibly well researched and thorough sent me papers In advance of this in addition to having written all these books that we'll provide links

to in the show note captions I've read several of them but I plan to read the others as well you have a a book um specifically on relationships um you have uh books on bullies you have a book about uh five types of people that can ruin your life um and several others as well so we'll put um links to those as well as some other resources related to your work and Also just want to thank you for you know being a contributor to public education I mean that's what this podcast is um people listen

to this podcast in hopes of gleaning information that they can really apply and that they can pass on to others and you're doing incredible work you're also teaching in the University system later today so you're quite quite busy and we're deeply appreciative that you took the time to come educate us so on behalf of myself And everyone listening and watching I just want to extend you know a deep gratitude thank you're trying to make the world a better place and you are making the world a better place thank you so much I appreciate the chance

to speak with you and get this out great well come back again and um tell us more about bullies and the rest there's a lot more to cover we'd love to have you back thank you for joining me for today's discussion with Bill Eddie I hope you Found it to be as interesting and practically informative as I did to learn more about Bill Ed's work and to find links to his various books please see the show note captions if you're learning from and or enjoying this podcast please subscribe to our YouTube channel that's a terrific

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