How to Become a 5 Star Airbnb Superhost (and tips to make Superhost status in your first review)

exciting news for our Airbnb business we made super hosts this month which is just awesome and it means that our business is moving in the right direction so we started our Airbnb back in December of 2022. it's now April and we just got the email the other day that we made super host and so we really got the qualification in the first review period that we were eligible there was a review period December 1st but we had only been online for a few days so that doesn't really count so this is really April 1st was

really the first opportunity to make super host and we did so it's awesome I just thought it might be interesting to go over some of the requirements and then some tips that we've picked up along the way that helped us get to Super host status right off the bat so first of all in case you didn't know if you've ever used Airbnb as a traveler you may notice this little icon in some people's profiles that's the super host badge and that just basically says to people hey this is like a top-notch listing the hosts have

amazing Hospitality it's just that little Mark of quality for people that if they book with a super host they're gonna have a great experience so me being oldest child overachiever type I'm like yes that's the goal that's what we need to do we need to be sucrose there are a couple of benefits you get with super host out of so number one you get the badge on your profile you also get promoted in emails that Airbnb sends out to people and then as people are searching for a place to book they also have the option

to filter just by super host so if someone is doing that you now have the opportunity to show up in those listings whereas before you wouldn't have so again it's added exposure for your listing I was listening to an episode of Bigger Pockets where they were interviewing Jamie Lane who is the VP of research at air DNA it's episode 712. he said that super hosts have a 24 higher occupancy rate which I don't know if that's a little bit of like chicken before the egg cart before the horse type of deal because in order to

qualify for super host you're doing a lot of things right you have a great looking listing with great looking photos you're getting great reviews and so people are naturally booking your place more anyways but it's just interesting that there's data to back up that if you're shooting for these metrics you're going to be getting more bookings than the average Airbnb host he said that only 15 of listings on Airbnb are super hosts which means this is like a really big deal for our business because we're now in the top 15 percent of hosts by having

this badge and having these ratings so let's talk about the criteria that you need to meet to make super host status and then some tips along the way to get there so first of all Airbnb does a review of all their hosts every couple of months there's a review period December 1st April 1st which is where we made our status July 1st so you don't get super host status right when you meet the criteria you get it when the next review period happens and if all of your metrics are in place and it's April we

have super host status now but if for some reason our service really starts going downhill they can take that away in July if all of our ratings fall so it means that you consistently have to be on your game and continue to give that level of service that got you to Super host status in the first place so for the requirements first of all they require you to have a minimum of a 4.8 rating we're currently at a 4.9 and as time goes on that continues to be easier and easier to maintain because as you

get more five star reviews if you happen to get one four star review which it does happen we have one four star review on our profile it affects that overall score less and less and keep watching the video because I have a couple of tips on how to make sure that you're getting those five star ratings the second metric that you have to meet is a cancellation under one percent and this is you not canceling on a guest it doesn't count if a guest cancels their trip which has happened to us that you're not penalized

for that what Airbnb wants to make sure doesn't happen is that you're booking people they're making vacation arrangements and then you end up canceling their trip on them and they're left without a place to stay that's what they want to avoid this one was not hard for us at all to reach because we have remote check-in so even if something happened in our personal lives where things were really crazy it wouldn't be hard for us to still let people stay at the house I can see how if you're meeting people at the house and having

to let them in yourself that it would be a little bit harder to kind of keep up that zero cancellation rate but for us so far it hasn't been a big issue honestly the only time I could see us canceling is if something really really bad happened with the house like all the water was out or we should just scratch that I don't even want to attempt fate why did I say that oh my gosh I we should just like cut that out of the video next metric is a 90 response rate when someone is

inquiring about your home again this one also wasn't a hard one for us to meet and if you're treating this like a business oh my gosh you're gonna be so amped up when you hear that little bell Dean it would be almost impossible for me to not grab my phone right when I hear that little alert come through because I'm like oh money like someone's someone's asking about a booking it's exciting so it's really not hard don't stress about it if you've got the app like I said it's gonna be really easy for you to

just respond to a question or respond to an inquiry right away and your response rate should be 100 no issues there the last metric that you need to meet is you need to have 10 completed stays or a hundred nights over the last three stays so if you're doing like a midterm or kind of longer term rental you'd need to have 100 nights but when you're just doing regular short-term rentals you have 10 stays which is what we had we actually ended up having 29 line stays in our review period let's talk about some tips

on how to get you to Super host status as quickly as possible when I was thinking about this list there are things that kind of go without saying like having a clean property and having the right amenities I really want to make sure that the info in this video or maybe tips you haven't heard before and it's advice that we've picked up along the way from our experience but if you do have questions on cleaning go ahead and drop it down in the comments down below I can make another video on that um I also

will include my fleet shopping list for all the furniture and amenities that we include in our property and that's just a good checklist to make sure that you haven't forgot anything but on top of having really clean listing really great amenities beautiful one of the big things that I think has helped us and this is a tip that we learned from this book it's called optimize your BNB I'll link it down below if you want to pick that up off of Amazon really great tips in here and one of the things that the author Daniel

said that I think was great was Airbnb and getting those five star reviews is all about setting expectations with the guest and so we pulled this right out of the book but we have a little welcome note that's in our snack basket right when the guests arrive and it says you know Welcome to our home we're so happy you're here and then the key line is we set this expectation and we say this is a five-star Airbnb if at any point you feel that it's not please reach out to us and we will try and

rectify the situation as quickly as possible so I love this strategy because it's setting the expectation with the guest that we want to give them five-star service and so if there's something that's not matching up with how they view a five-star rating it's giving them full permission to please let us know so that we can do our best to make that better for them and so far that's been working out really really well great piece of advice I can give you is run to trouble there are going to be things that happen you cannot avoid

it this is just the business it doesn't matter how many procedures you put in place things are going to break toilets are going to clog for us we had our hot tub break and that is a really big amenity for our property but I think for the most part people are really really kind on Airbnb if something comes up and you address it right away you run to trouble you address it with urgency and they see that you're doing everything in your power to make the situation right they're usually really understanding about that when we

had our hot tub break we still got a five-star review because I think the guest was number one really understanding they were really really awesome but they also just saw that we were doing everything in our power to make that right as quickly as possible we didn't sit on the problem and I think that goes a long way with people okay last little tip I think that the 10 stays can be a stumbling block or some people especially like right in the beginning because you put your listing up and sometimes bookings are a little bit

slow to trickle in so here's what we did to amp up how many bookings we were getting in the very beginning to make sure we met that 10-day threshold if you have a house that is catering to bigger parties so like six or more those groups are booking out two three months in advance and so when you first put your profile online you really need to adjust your pricing strategy for smaller groups those are the groups that are going to be booking out a few weeks to a month in advance and that's who you're gonna

have to cater to so what I would suggest doing is looking up how much it would cost a group of like two to four to get a hotel room in your area and base your pricing off of that because that's really the competition that you're in right when you make your listing that will allow you to get more bookings I'm also a big fan of this because when we did that it just helped us kind of get our feet wet quicker you're going to improve your hosting skills the more bookings that you have and so

for us it was just really nice to jump right in there and start getting bookings and kind of work that muscle so by the time our review period came around in April it was no problem for us to meet that 10-day threshold there are so many more tips I could share honestly I could probably talk about this all day long I really want to keep this video to a reasonable length so if you have any other questions please drop them down in the comments I'll try and answer those in future videos but I think that's

everything so until the next video bye guys