And finally our third TCL model C7555 television unit arrived here on the channel and is here behind me. And in today's video I'm going to tell you the results of the tests we've done with it so far, but first I'd like to give you a quick summary of why this is our third unit. As I had already mentioned in the last video, the first unit of this television that we loaned was a unit that the channel obtained on loan to carry out tests and the first impressions with this first unit that we tested here on the channel were extremely positive.
In fact, I made a first impressions video with this first TV that we tested and I really praised the image quality, I spoke highly of the colors, the black level, the contrast and even in this first impressions video I had already shown some comparative images of this TCL TV against Samsung's competitor Q70D which does not use MINI-LED technology and in the images we showed you it was very clear that TCL's MINI-LED television achieved a much better result compared to Q70D from Samsung especially in darker scenes like the ones you are viewing now. However, as we had received this first unit on loan, we had to return the television back, but as you were very supportive of our first video and at the same time as we here on the channel really liked the TV, we decided buy our own C755 because that way we could make the videos more calmly and we could bring you comparisons here alongside other competing MINI-LED TVs and that's what we did, we bought our own unit. But now comes the big detail because when the second unit arrived here for us to test, we still had the first unit that we had received on loan and out of curiosity we decided to put the two televisions connected next to each other and When I did this I was quite surprised because in several tested scenes the image quality was very different and most of the time I was much preferring the image quality of the first unit we tested.
And I say this because as you can see from these images, the TV on the left, which was our first borrowed unit, was delivering an image with much more vibrant colors and also an image with better contrast compared to the television on the right, which was the second unit. that we bought. And it is worth mentioning that in these images the two TVs had the same image modes and the two televisions had the same version of the system, but now comes the big question whether the two TVs had the same image modes and the two televisions were With exactly the same version of the system, why was the image quality so different depending on the scene we tested?
In the last video I had told you that my suspicion was that this second unit that we purchased had some kind of defect because in addition to the image quality being inferior compared to the first unit that we received on loan, this second unit I was also having some problems with some image settings. For example, two settings weren't working, I was even able to change them, but the changes I made didn't impact the image quality and one of these settings was the color temperature setting and the image we 're going to show you now makes this okay. Of course.
In this image that you are seeing now, I want you to pay attention to the television on the left because I am changing the color temperature decreasing and increasing, notice that we can easily see that the colors in the image are changing a lot as I move in the color temperature of the TV on the left. Now I'm going to change the same setting but on the television on the right and notice that it doesn't change anything at all, I can put it on both five and minus 5 and the image remains exactly the same, giving us an indication that in fact this second unit seemed to be with some kind of problem. Additionally, a second setting that wasn't working was the blue light filter and one more This question is more illustrative in this image that you are seeing now.
I activate and deactivate the blue light filter only on the TV on the left and as you can see, the image changes a lot, however, when I change this same setting on the TV on the right, as you can see, absolutely nothing changes. And as I had also mentioned in the last video when I identified these problems I formatted our second drive in the hope that this would solve the problem but unfortunately it didn't. And because of these problems with our second version, we decided to return the television back to the store where we had bought it and preferred to buy a new version, which is also the television that is here behind me.
And I imagine that at this point in the video you must be very curious to know if this third unit that we purchased also came with these problems or if it worked properly. But before answering this question, I wanted to say that I was surprised by your comments on our last video where we reported this problem to you and I say this to you because although several people commented on the last video that they have already purchased this TCL television, which was working perfectly without any type of problem, other people also appeared saying that they also bought the television and that they were facing exactly the problems that we reported here in the video for you, which in this case was, for example, having those settings images that weren't working. And because other people appeared reporting exactly the same problem, I even investigated the internet to see if I could find any information about it and I didn't find that much information but I found something very relevant on a website called redit.
And for those who don't know redit, it's like a website where people talk to each other and on that website I found someone complaining that the color temperature control wasn't working, but it wasn't with the C755 back here, but with the C645, which It's also a TCL television but in a lower category from last year. Within that same conversation, a second person appeared reporting exactly the same problem, but this person was saying that his problem was with the C755, which is the unit we are commenting on here in this video for you. And he commented the following, I'm going to read it to you here.
. . "- I have the same problem on the C755.
Did you manage to solve it? " Then the person replied the following to him, look what an interesting answer. " - Hi, unfortunately I couldn't, I contacted Amazon and a technician was sent to check the problem and in addition to the temperature slider there were some additional problems such as a large input delay which would be input lag.
Even when the ALLM was on the picture settings tended to reset every time I turned on the TV, the blacks were really blown out for some reason and upon inspection they sent me a new unit which worked perfectly If your TV is relatively new I suggest you go in . Contact a seller and ask for a replacement as soon as possible because it is a factory level software defect and unfortunately not even the secret service menu and updates can resolve it. " And it's worth mentioning that this comment that I just read to you was originally in English, I was the one who translated it here for you and this is an important point because probably the people who were talking here, since they were talking in English, were most likely from outside Brazil, that is, this problem is also probably occurring in other countries.
And I found this comment that I read to you now very interesting because according to this user it seems that for some reason this problem cannot be resolved through an update, so much so that in his case the entire TV had to be replaced. Now I'm going to read a second comment to you, but this comment in question I took directly from our last video. In other words, a subscriber commented to us and the interesting thing about this comment is that he has the same problem as us and he said that he has already contacted TCL and look what he said: - I have the same defect, I have already activated the warranty and they will change the board.
Then I commented the following to him: - Could you give more details? Have they been evaluating your unit in any way? Thanks.
And he responded as follows: - They asked for photos and videos about the defect and I sent them. They sent me software to update but it didn't work and they said they would come here and change the board. In other words, it really seems that for some reason this problem cannot be solved through an update after all, in the first comment I read they had to replace the entire TV.
And in this second comment, at first it seems that they are going to have to replace the TV's internal board. And I know that this whole situation that I'm explaining to you here will probably worry some people who were thinking about buying the TV and really, from my point of view, it's a bit of a boring situation. However , I would say that it is not that much of a concern because now that you are watching this video you already know the problem so when you buy the TV and it arrives at your home it is very easy to test to see if it is working.
or not. Just turn on the TV settings and see if the color temperature is working and if the image quality is changing, test the blue light filter to see if it is working or not. And if your unit has any type of problem in this particular case, the most recommended thing would be to contact the store to request a return.
But remember guys, as soon as the TV arrives at your home, the ideal is to do the test as quickly as possible because in theory you have up to 7 days to contact the store where you made the purchase and ask for a return, if it goes beyond these After seven days you can also ask for an exchange or repair, but after seven days there is a greater chance that people will want to send a technician to your home and this type of thing can extend the resolution of this problem a little longer. And if, due to this whole issue, you are now a little afraid of buying this TV, what you can do is subscribe here to the channel because soon we will make a comparison of this TCL TV against other MINI TVs. LED from Samsung and this way we will know exactly whether or not it is worth going to the TCL TV.
And before I tell you if our third unit back here is working properly or not, just reminding you guys if you've been following the video up to this point, I imagine you're enjoying the content, so don't forget to leave a like below because I support you. Your support is really fundamental to the survival of our channel, so we really count on the support of each one of you. And also remembering guys, if you want to save money when buying your next TV, just like we also do here on the channel, it's extremely simple, just join our official WhatsApp and Telegram group, the links will be below in the description field and in the pinned comment field.
And for those who don't know, it's an official group here on the channel where daily we offer offers on various products, especially televisions, so whenever a TV appears with a really good offer in a reliable store, we always let you know and it's completely Free to come and participate so we look forward to seeing you there. But anyway, guys, after all this history, did our third unit back here work properly? And the answer is yes guys, our third unit back here is working perfectly without any type of problem, I've already tested those image settings and they are working perfectly.
And it's also worth mentioning that I've already tested the TV by watching some films and some series and the image quality is certainly superior compared to that second unit that we had tested and shown to you previously. I just think it's a shame that we no longer have either the first unit or the second unit available here because it would be really cool and really interesting to put the three TVs next to each other but unfortunately it won't be possible. But anyway, what you need to know is that This third unit is working properly, as I said, the image settings are working and I can easily say that the image is much better compared to our second version.
And in addition, soon here on the channel, as I had also previously mentioned, we will bring more videos with this TV, whether it be a more complete analysis or comparisons alongside competing MINI-LED TVs. You can even feel free to use the comments field below to suggest which comparison you would like to see here on our channel. But now I want to know your opinion, guys, what did you think of the video?
Did they like it, didn't they like it and if anyone has already purchased the television, can they feel free to say below in the comments field what their experience has been like and if they are enjoying the TV? Don't you like it? Is it working perfectly?
Did you encounter any kind of problem? You can feel free here below, we really count on the support of each one of you. Thanks to those who made it to the end of the video.
Thanks, said it and see you next time!
