Disney Engineering: Role Spotlight | Industrial Engineering

what inspires me every day is knowing that our guests are waiting a long time to come here and saving up to have those precious memories with their families as an industrial engineer i get a look at where the attraction is going to go how the guests are going to interact with it and what experience we want our guests to have one of my favorite things about working in the industrial engineering department is we really focus on the collaborative as opposed to the competitive work environment so constantly i'm going back and forth and asking my counterpart

who supports the other park and saying how would you handle this situation and kind of brainstorm a lot of things together one thing that i love about the industrial engineering rotational program is in the past five years i've been able to support three very different client areas first i started off at disney's textile services which is one of the largest laundries in the world next i went to disney cruise line i was on the team that helped plan the disney wonder relaunch in 2016. i looked at the guest experience both on board and at disney's

castaway key and then planned for how we were going to change during the relaunch in spain and then afterwards look at how guests were experiencing our beautiful new spaces now i support the master planning team that looks at the needs for the next 10 years at our parks coming from the outside and starting work at disney was a complete paradigm shift for me now i needed to get inside the guest head to understand their dynamics wants and needs i love focusing and trying to find patterns and problem solving mostly then once i found out about

disney it was really incredible that we could apply all of these problem solving and that mindset and working with people to a theme park environment after my sophomore year i applied for an internship here that was a really incredible experience for me i just started full time about a year and a half ago i think the greatest part about working here is that i'm sitting directly at a table with the vice president of the park with the gm's of all the park and they all know me by name in everything we do we want to

give the guests that wow we want to completely immerse them in a new environment i get the opportunity to support so many different areas distribution horticulture textile services disney cruise line all the parks entertainment disney vacation planning disney springs and here i get to partner with all of these to keep pushing forward and deliver on industry trends everything that we do is telling a story we have so many numbers that we're always looking at and so what we do every single day is trying to take these numbers and see how do we place this on

a page to really tell a story and really make our point come across you're constantly focused on the guest experience like that's what it all comes back to while efficiency is important and top of mind for me it's really not necessarily always going to be the most important thing so we're tying it back constantly to walt's vision and what the guest experience ultimately will be at the end of the day i was very honored to be nominated by my peers to get the legacy award this embodies walt's dream create and inspire every day i get

a dream big with all my partners here to figure out what we want to provide for the guests and also to look at their experiences and create those memories i love that i'm part of teams that's looking into the future and using strategy and advanced analytics to come up with those products and the new attractions to make sure that they have a balanced and very fun experience here you