Hey CS Psychos, Rachel Provan here and on today's episode I'm actually going to be going over parts of a workshop that I did recently on invisible influence, how to use psychology and behavioral science in customer success. So I did that at the Zero-In Conference, which is the churn zero conference. I highly recommend it. It's always really cool content and this session was very popular, went over really well, brag, brag, brag, but I wanted to
