[Music] [Applause] [Music] hello silver Airways this is Steven speaking may I help you I like to book two round-trip tickets to Evansville oh okay sir and what is your name Richard Greene I'll be traveling with my wife June oh okay then that is Richard Greene and June Greene yes okay where will you be flying from Chicago you have flights out of Chicago don't you yes mr. Greene Chicago is one of our main hubs we have two daily flights between Chicago and Evansville the morning flight departs at 7:15 it is a direct flight but stops at Rapid City do you have any nonstop flights yes we have a nonstop flight Chicago Evansville every afternoon at 1625 we really would prefer traveling in the morning don't you have any non-stop flights in the morning you know I'm sorry sir just the one flight with the brief stop in Rapid City and you will not have to change planes okay we'll take the morning flight Friday June 21st okay one moment please okay sir we have flight seats available do you have a seating preference yes I like to have a seat on the aisle my legs are pretty long haha okay so I know what you mean do you know your return date is it possible for me to leave my return date open yes sir we can leave the return date open but the return portion of the ticket must be used within 30 days okay that would be no problem your tickets come to 558 dollars how would you like to pay for them I'll have my secretary come pick them up she can pay for them then okay the tickets have to be paid one week before departure or your reservation will be cancelled I'll send my secretary over this afternoon that will be fine does she know where our offices are located yes she has been there before okay then sir I have two round-trip tickets in the names of dick and Jun green the Chicago Evansville flight that portion of the ticket is confirmed for Friday June 21st at 7:15 that is correct the return portion has been left open the total price comes to 558 dollars and we should expect your secretary to pick the tickets up at the office this afternoon thanks very much our pleasure sir I hope you enjoy flying with silver Airways good bye good bye good morning mom what are you doing I was thinking I should make some reservations for our trip to Evansville next month sounds like a good idea let me see a silver Airways let me see silver Airways this is Steven speaking how may I help you I'd like to book a flight to Evansville one moment please what is your name please mrs. and Rafferty okay mrs.

Rafferty could you spell your name for me please suddenly and without the e and Rafferty are a F F P R T Y oh okay thank you mrs. Rafferty will you be traveling alone no I will be traveling with my daughter her name is Suzy miss Susan Rafferty is that correct that is correct but she prefers MS oh okay miss Susan Rafferty when would you like to travel mrs. Rafferty on the 21st in the morning if possible I'm sorry mrs.

Rafferty Tuesday May 21st is completely booked would you like me to check the 22nd for you oh I'm sorry I'll be trying on June 21st not May 21st it's a Friday isn't it one moment please let me check yes Friday June 21st we have two seats available on the 8:30 a. m. flight to Evansville will that be a round-trip yes we'd like to return on Sunday the 23rd okay [Applause] we have seats available returning Sunday June 23rd at 1430 would you also like to book your return flight yes I would okay then would you like smoking or non-smoking seats non-smoking please and would you prefer an aisle or a window seat just a second Suzy would you like it window seat sure mom if there is one available window please okay mrs.

Rafferty your tickets come to four hundred and twenty-eight dollars including tax how would you like to pay for your tickets I'll charge them my visa account number is five four nine four four eight four two four five two one expiration date January 1998 okay mrs. Rafferty you are confirmed on flight s a four five five Rapid City to Evansville Friday 21st of June departing 8:30 a. m.

and returning flight s a four five six Evansville to Rapid City Sunday 23rd June departing 14 thirty in the afternoon thank you where do I pick up my tickets you can pick up your tickets at the silver Airways counter when you check-in for your flight excuse me yes ma'am how long before the departure time should we check in for a domestic flight we request that you check in at least one hour before departure time is there anything else I can help you with no thank you well then I hope you have a pleasant trip to Evansville and please call us again thank you goodbye goodbye he was an awfully nice young man who was the man at silver Airways oh so you got our tickets yes we are confirmed for Friday June 21st 8:30 a. m. and we can pick up our tickets at the counter do you know where we can stay in Abby Smith Joe's mother says that the grand is a nice hotel is it downtown I think it is just off of the main plaza an old hotel which has recently been redone the Grand Plaza Hotel I think that is its full name oh that sounds very nice let me see grand plaza hotel hi my name is Anne Rafferty and I would like to make a reservation for the weekend of Friday June 21st one moment please and I will connect you with the reservation thank you hello the Grand Plaza reservations desk how may I help you hi my name is Anne Rafferty and I would like to make a reservation for the weekend of Friday June 21st one moment please yes mrs.

Rafferty we have rooms available on June 21st how long do you plan to stay with us to Sunday the 23rd will you and your daughter be sharing a room yes and mrs. Rafferty would you like a room looking out on the in street is their price difference yes rooms facing Main Street are slightly larger than standard rooms and cost $50 in eight standard rooms cost $40 we'll take a room on Main Street mrs. Rafferty I believe you'll be very happy with your decision I've reserved you and your daughter a room facing Main Street from Friday June 21st until Sunday June 23rd thank you do you know what time you expect to arrive our flight arrives in the morning and I expect to go straight to the hotel okay mrs.

Rafferty we will expect you in the morning is there anything else I can help you with no thank you and thank you for calling the grand I hope that we will be able to make your stay a pleasant one thank you goodbye unit to hotel check-in welcome to the Grand Plaza how may I help you this morning hello I'm mrs. Andreotti and I have a reservation nice to have you with us mrs. Rafferty one moment while I check your reservation yes mrs.

Rafferty we have room 1206 for you your room is facing the Main Street and gives you a view of the plaza thank you I have here that you'll be with us until Sunday morning is that correct yes it is good now here is a registration card Suzie quick your family's out for me please I don't have my glasses sure mom come get your passport number oh I don't know I didn't bring my passport with me excuse me sir I don't have my passport with me that's okay do you have any other identification yes I have my driver's license you can use a driver's license instead yeah ms2 four four nine five seven nine nine signature okay mom you need to sign this now here's the registration card okay mrs. Rafferty your room is 1206 this is the key your room is on the 12th floor you can take the elevator over there when you get to the 12th floor you'll need to go out the elevator and take the corridor to your left where are the elevators they're over there mom just be on the man in the green coat I'll see them now this is a brochure telling you about the facilities at the Grand Plaza and one listing the town tours that the hotel can arrange for you if you're interested I'll have someone help you with your bags thank you very much I hope you have a pleasant stay with us at the crowd thank you welcome to the Grand Plaza I'm sorry to have kept you waiting how may I help you this morning hi there I was warned do you have any rooms available for this evening I believe we do how long do you plan to stay ah hippy for a few days let me check we have civil rooms which you prefer room looking out on Main Street yes I suppose but I'd really like a room close to the ground I really don't like to be up too high let me check for you again yes we have two rooms available on the fourth floor for this evening but unfortunately those rooms still need to be made do you mind waiting when with the room be ready good morning the front desk how may I help you I'd like to change my arrival date I'm sorry ma'am you'll need to speak with someone in reservations to change your arrival date one moment and I'll transfer you sorry for the interruption sir oh that's fine I wish Warner's there someplace I could leave my bags I'd like to go get something to eat certainly sir you can leave your bags here with me and when your room is available I'll have someone put it in your room thank you here is your registration card which you prefer a queen-size or twin beds queen-size please okay you will be in room 412 how would you like to pay for your room with cash okay mr. Simmonds if you'll check back with us in about an hour your room should be ready and you can pay for your room when you come to pick up your key thank you I hope you enjoy your stay with us at the Grand Plaza Thanks may I help you yes I'm hot doggin in room eight two three could you check and see if there are any messages for me certainly just a moment here you go man will there be anything else could you tell me where there is a phone yes there are house phones over against the wall and there's the public phone by the coffee shop thank you very much my pleasure welcome to the Grand Plaza how may I help you this morning we'd like a room hello will you be staying in evansville we're here for some meetings till next Friday but we might like to spend the weekend let me check for you we're quite busy tonight or tonight I'm afraid we only have a few rooms available and they have twin beds you'd really prefer a double bed well for the rest of the week I have room with queen-size beds available well I guess that is okay but if that is the best you can do we could always check with somewhere else if you'd like no no that's okay it's only for the one night but I do hate while I can check and see if we have any cancellations and if we do I can put you in that room oh that would be great thank you here's your registration card your room should be available around noontime how would you like to pay for your room well charging okay so can I have your credit card and a form of identification there you go would you like to check into a room with twin beds now or wait and see if we have any cancellation oh we can wait we're just on our way to a meeting but is there someplace we can leave our bags certainly sir you can leave your bags here with me here are your cards and we'll see you again later this evening and I'll try to have a room with a queen-size bed for you thank you very much you're going to help my pleasure I hope you enjoy your stay with us at the Grand Plaza ordering room service [Music] [Applause] hello room service I'd like to get something to drink a beverage or a cocktail sir oh I'm not quite sure what do you have we have a wide selection of both hot and cold drinks as well as cocktails wines and beers have you had a chance to look at the room service menu there should be one on your nightstand oh let me see oh yes I see the menu give me a minute and I'll call you back okay thank you for calling room service hello room service how may I help you hi I'd like a sandwich can you deliver that to the pool I'm sorry you will have to order that from the service bar at the pool would you like me to transfer you you know I guess I'll just order it when I get down there thanks anyway no problem I hope you enjoy your time at the pool thanks bye hello room service hi I'd like a fruit plate and some yogurt okay fruit plate and yogurt plain or strawberry what kind of fruit is on the fruit plate melon a banana and some berries oh I'll have the plain yogurt then okay sir and your room number room 412 anything else sir no thank you that would be 15 minutes thank you hello room service hi I'm sorry I'm whispering my wife's in the bathroom and I don't want her to hear okay sir how can I help you I was wondering could you bring some wine and flowers up to our room mmm okay sir that is no problem no I mean while we're out I want it to be here when we get back from shopping yes I think we can do that do you know what time you'll be getting back Oh about 4:00 in the afternoon I could have the wine delivered at say 3:45 would that be convenient yeah that would be great okay sir have you made a wine selection oh no I'm sorry I don't know much about wines my wife likes red wines could you pick one out for us something not too expensive certainly sir how about a nice bottle of Burgundy it will cost about $25 that sounds great and would you like some cheese and crackers with then that's a great idea so flowers wine cheese and crackers at 3:45 this afternoon yes and what is your room number oh yes we're in the honeymoon suite okay sir thank you for calling room service hey thanks for your help my wife's coming by hello room service hi this is mr.

Simmons in room 412 yes mr. Simmons I just placed an order for some fruit and yogurt could you send me some tea as well sure mr. Simmons I'll add that to your order thank you thank you bye [Music] [Applause] [Music] good afternoon how may I help you hi I'm Universal see the city do you have any tours available yes we have several when would you like to take a tour Saturday I'm gonna be in business meetings all during the week I have a free day on Saturday well then we have several tours planned for this Saturday are you staying here at the Grand Plaza Hotel yes well then you'll be entitled to a ten percent discount on the tour price and the tour van can be scheduled to pick you up here oh that sounds great would you prefer to take a tour of the city or are you more interested in the surrounding area the bay and coast is there much to see in Evansville we have two tours tour a is a morning tour which visit some of the main historical sites of the city and ends with the cable car ride and lunch at the top of Evans peak well that sounds really very nice yes and we have a whole day tour to Abby which includes the sites in Tour A plus an afternoon visit to the Art Gallery and Zoo into Abby who had arrived back at the hotel in time for dinner okay what about the tours outside of the city we have a tour that takes you to the harbor and then on a boat ride around the islands and down the coast this tour goes from 10 a.

m. to 2 p. m.

what about lunch lunch is served on the boat yeah well that sounds good I have another question is there any way that I can get a shuttle to the beach from here yes the hotel offers a shuttle service to and from Sandy Cove the shuttles leave at 10:00 11:00 and 1:30 for Sandy Cove and returned at 2 3 and 4:30 p. m. why don't you have a look at these brochures for a moment while I answer the phone hello tours at City Eddings how may I help you hi my name is Dan Barker my wife and I scheduled an all-day city tour with you this Saturday but I'm afraid we're going to have to cancel my business meetings have been extended ok mr.

Barker would you hold on one moment please yes I see here dawn and Diane Barker for the Saturday city tour would you like to change your reservation to Sunday perhaps mmm no I'm afraid we have an early flight out on Sunday oh that is a shame I see here that you have prepaid for your tour with your Visa card yes that's right could you credit my account yes I will cancel your tour and have Visa reimburse your account for the tour price minus the $50 cancellation fee thank you very much I'm sorry that you won't be able to join the tour perhaps next time I am in Evansville for business meetings again next month well if I can be of service please let me know I will goodbye now goodbye I'm sorry about that interruption is there a tour that you were interested in yes I was thinking would it be possible for me to take the city morning tour tour a and still make it back to the hotel on time to catch the 1:30 shuttle to the beach yes you should get back at about 1 o'clock and we can reserve a place for you on the beach shuttle so that they will be expecting you ok and it says here that the tour a cost $125 is that correct yes plus tax which brings the total to one hundred thirty two dollars the hotel Beach shuttle costs seven dollars and will be charged to your room okay well I'd like to make a reservation for both the city morning too and the 130 beat show okay then to our aim for this Saturday sir your name is Paul Simmons okay mr. Simmons would you fill out this information card open yes here you go thank you and mr. Simmons how will you be paying for this tour I'll pay with cash one hundred and thirty two dollars wasn't it yes and here is your receipt I will go and hit ahead and call the front desk and reserve a place for you on the 130 beat shuttle for this Saturday and what it will I made the tour you can meet here for the tour and the 130 beat settle leaves from the hotel Porte cochere here take this complimentary city map and tour brochure with you okay I will thank you thank you hello tours and city outings how may I help you hi I'd like a book an airline ticket to Portsmouth for next Tuesday I'm sorry but we cannot make airline reservations from this office you could try calling the airline or a travel agent thank you I'll do that goodbye goodbye hello how may I help you hi hello they told us at the front desk that you might be able to help us go around town into some shopping yes ma'am we offer a city shopping tour on Saturdays what is the - am I here let me show you this brochure the two leaves the hotel at 8:30 a.

m. and we have a light breakfast at a cafe on the main plaza that sounds like a very nice way to start the day from there a van takes you on a brief tour of the dog downtown shopping district and points out some of the highlights and unique shops that lasts until about ten o'clock when we stop for coffee at the cafe George knowing where the different shops are could save us a lot of time and walking after coffee we were free to shop until 12:30 when we will meet again for lunch at the president park grill oh the president Park Row I've heard of it they supposed to have very nice lunch buffet at two o'clock we travel out to the harbor district where we have a brief tour of the shopping district then you are free to shop until 5:30 when the van returns to the hotel that sounds very nice what do you think Suzy sounds great mom but you talked about wanting to see a show if we are going shopping all day are we going to still want to see a show it's what we still be able to see you show actually many people reserved tickets for the Marx theatre down in the harbor district oh why is that well that way they can have dinner on the harbour after shopping and stay to see the show but how do they get back to their hotel you can take a taxi back to the hotel after the show what do you think Suzy I don't know I don't want to carry whatever we buy to dinner and then to the theater oh that is no problem you can always send your bags back to the hotel with the shopping tour van from that case it sounds like a good idea what show is playing at the Marx theater right now Katz oh let's do it mom I've been wanting to see cats for a long time this how much with the shopping tour and tickets to cats for to cost for the shopping tour which includes both breakfast and lunch and orchestra seats in the center section for cats the total price would be three hundred and twenty-five dollars including tax can I pay for that my credit card yes you can mrs. Rafferty if you would sign here please the shopping tool will meet in the lobby and your tour guide mrs.

Swan will have your tickets for cats for you be sure to bring this receipt with you oh I'm so excited me too thank you very much thank you I can be of any help please feel free to call good bye good bye good bye [Music] [Applause] [Music] good evening can I help you sir yes thank you my name is Paul Simmons I'm looking for Don Barker I was supposed to meet him here at 6:15 Don Barker let me see ah yes mr. Barker has a reservation for two at 7:15 oh right 7:15 would you mind if I wait for him here at the restaurant no problem sir just follow me please hello Charley's grill how may I help you hi I'd like to make reservations for Sunday dinner just a minute please let me get Sunday's reservation book okay your name is Woodward Janet Woodward and what time will you be arriving about 6:30 and how many people do you expect in your party about seven or eight I'm not sure if my mother will be able to join us or not I'll put you down for 8:00 thank you so that's woodward party of eight for 6:30 Sunday yes thank you we look forward to seeing you then goodbye sorry to keep you waiting would you like a table for two no for although I believe we have a reservation what is the name please dick Greene dick Greene ah yes I see it here green a table of four at 7:30 the rest of your party has not arrived yet but your table is ready would you like to be seated yes thank you I believe the Greens will be here any moment follow me please welcome to charli's may I help you we have a reservation for green big green 7:30 party of four yes mr. green the other members of your party have already arrived let me show you to your table welcome to charli's may I help you hi is there a mr.

Paul Simmons here waiting for me I'm Dan Barker the bartender told me to look for him here ah yes mr. Barker we have a reservation for you at 7:15 mr. Simmons arrived only a few minutes ago let me show you to your table thank you [Music] [Applause] [Music] good evening sir my name is Alex and I'll be your waitress this evening can I get you something to drink while you wait yes that'd be great I'll have a ginger ale one ginger ale I'll be right back howdy done hi Paul nice to see you although it seems we have a bit of a mix-up oh sorry about that I thought we're gonna meet it 6:15 my mistake no problem here's your ginger ale sir thank you can I get you something to drink sir sure I'll have a Heineken one Heineken I'll be right back to take your order are you ready to place your order I think so can you tell me what is the soup of the day cream of asparagus hmm okay I'll have a cup of cream of asparagus soup and t-bone steak okay sir and how would you like your steak done medium-rare please medium-rare would you like a baked potato or french fries baked potato on your salad would you prefer French Italian blue cheese are the house dressing French please okay sir that is one t-bone steak with a baked potato and with French dressing on your salad and one cup of asparagus soup yes thank you for you man I'll have the chef's salad can you tell me what is the house dressing right yes ma'am it's a fresh vinaigrette I'd recommend it is quite good it sounds good to me I'll take that does bread come with my salad yes ma'am good and then what can I get for you miss can you tell me what is this Indian curry this is a chicken curry made with potatoes carrots and onions and is served on a bed of rice it's a very spicy it is a bit spicy but I can ask the cook to make it less spicy for you if that's what you prefer no that's okay as long as it's not too spicy no ma'am so one Indian curry and this what can I get for you I think I will have the Western burger and french fries okay one Western burger and fries how do you like your burgers well-done please and may I have a coke yes one coke is there anything else I can get for you no I think that will be off okay then I'll be right back with your coke thank you thank you here you go sir are you ready to order done yes I I believe so let me see what is the catch of the day today's catch of the day is the sea bass and the chef's special blackened chicken hmm I think I'll have the sea bass can I have it rolled with the lemon butter sauce sea bass broiled would you like mixed vegetables or the tossed salad with that I'll have the mixed vegetables that also comes with a baked potato or rice pilaf I'll have the rice pilaf okay that is the broiled sea bass with rice pilaf and mixed vegetables and for you sir I like the sound of that blackened chicken that also comes with a baked potato or the rice all of the baked potato and a salad we have a choice of French Italian blue cheese or the house vinaigrette for your salad blue cheese and you have croutons on the salad yes sir I'll take an extra of those please no problem sir that's black and chicken with a baked potato salad with blue cheese dressing and extra croutons yes thank you and I'll have another ginger ale one ginger ale thank you police everything oh very good thank you the blackened chicken was delicious I'm glad to hear that is there anything else that I can get for you Don is there anything else yes I'll have another beer okay and I'll have another ginger ale with that along would you bring the bill back as well please one Heineken and one ginger ale I'll be right back thank you and here's your bill sir I'll take that when you're ready just a minute please excuse me what is this charge for here that's for the water sir oh okay oh here you go I'll check okay so I'll be right back thank you [Music] [Applause] [Music] good morning good morning mrs.

Brogan how are you this morning not very well I slept poorly oh I'm sorry to hear that do you have any messages for me let me check this is for you mrs. Brogan it just arrived this morning thank you oh this is bad news I'm going to have to fly up to parkersville my husband isn't able to meet me here and oh I'm sorry to hear that I'm going to go back upstairs and pack my bag could you send a boy up for them in half an hour certainly ma'am and could you get my bill ready I'll want to charge it to broken enterprises as usual yes mrs. Brogan thank you I'll be ready in half an hour oh she wasn't rush yes mrs.

Brogan is usually in a hurry good morning ma'am how may I help you this morning mrs. Anne Rafferty in room 1206 and I'd like to check out oh ok mrs.