your ability to deal with people is going to have more of an influence on your success and happiness than any other skill you can develop now it's easy to deal with Pleasant positive cheerful people it's when you have to deal with difficult people that you really demonstrate the quality of your personality and your ability to function well in a competitive syst Society so how do you deal with difficult people people who have problems people who are angry people who are frustrated people who attack you worst of all people who do not mean you any good
and want to take advantage of you the starting point is very simple is take a deep breath and be patient calm down go slow don't let other people's negativity or anger or frustration affect you step back in your own mind mentally and and just smile you know there's an old saying if you don't if you can't say something nice don't talk at all is my advice sometimes the very best thing you can do in dealing with difficult people is just to be dead silent don't feed the fire by arguing or getting involved when you're dealing
with a difficult person just stop the clock like a timeout just smile and don't say anything and then when you do say something remember one of the great Comm communication tools is this is the person who asks questions has control the way that you can take control of any negative situation is not trying to win but simply by asking questions say you know wh why do you say that or why do you feel that way or uh that's an interesting point of view uh how did you come to that point of view or or how
would we know that what you say is true I mean is there any proof or validity instead of attacking simply ask questions and it's sort of like the Matador backs away from the bull as you keep backing away from the bull you Cape the difficult person by simply asking questions and being genuinely curious about what he or she is thinking and feeling and why they are behaving the way they are sometimes you may find that they have a good reason sometimes you may find that they misunderstand something maybe you will find that they have a
difficult problem in their lives but in any case be calm be patient be controlled and ask questions and it will make you the master of the situation if you like this video please leave a comment below and don't forget to subscribe to get new videos like this in the future [Music]
