MCO Migration Logic Review: Focus on Attestations Transformation

hello everyone and welcome to the webinar MCO migration logic review with a focus on attestations transformation before we get started I'd like to run through a few housekeeping details all attendees are in listen only mode but if you have any questions please use the questions tab on the goto webinar control panel if there's time we'll answer questions at the end of the presentation and follow up with you if we don't get to your question a recording of today's session will be made available we'll send you an email in the next few days with a link

to view the recording please take a minute at the end of the webinar to answer our short survey today we are joined by several MCO experts from our client experience and product management teams who are here to help support you leading this demonstration today will be Albert alera Albert I will hand it over to you to get things started okay thank you Michelle uh welcome everyone um I just want to thank everyone for taking the time to explore uh this highly requested topic which uh for ourt clients and that's transformation logic uh we're going to

be discussing functionality nuances as well as um necessary considerations to make to make the most of MCO um I hope to reinforce some Concepts on users and groups and access management and then we're going to shift the focus to a just in time topic of affirmations where we will revisit assignment distribution and a couple of best practices that's going to help enhance the end user experience um as Michelle said we're going to conclude with a bit of Q&A so if you have those questions as they come up um please feel free to add them to

the chat so I'm going to start out with a overview of transformation logic specifically with users groups roles and permissions um and in MCT uh we had a familiar concept of roles and when we were adding users to a a user to the system we would use roles to control their access so every user would uh be added to the employee role and depending on your requirements you'd be also added to um the list manager role approver role uh user administrator compliance Etc so that functionality of rle has been mapped to groups in MCO and

specifically to what we call permission groups in MCO so navigate over to firm data and groups your migrated data may look something like this you may have anct group you may have some familiar affirmation groups maybe your company employees your company compliance group you may have some specific groups that might pertain to certain trade groups but in addition to those groups we've mapped those roles from MCT uh to these permission groups and it's important to make the distinction between what is an affirmation group and what is a permission group or or what is a permission

group and what is a non- permission group so if I were to click into my abc company's employees and I scroll down below the members I'm going to see a list of no permissions here so this is your Trad affirmation group that was brought over and it's just a way that you segment the population um for for your instance the employee group here is an example of a a permission group so below my members I'm going to see a list of all permissions associated with this it's important to identify which group uh is the employee

permission group because that is going to be the group that upon creating a new user every employee is going to be needed to added added to in order for them to log in the system if you've added an employee and you've just added them to ABC company employees and created the user they might have login issues so uh just keep that in mind uh identify the uh permission groups that you have uh the same thing might be the case for compliance as well so we have the role that's been migrated over to a compliance group

but then we might also have our ABC company compliance group so uh there may be some overlap and some redundancy um something that you can do here is uh is identify you know if this is one for one maybe I can make this do not use and rename this one to ABC compliance group and same thing with the employee um as a note we also might see the all employees group again this is a another potentially uh room for error here because it typically has zero employees in it so it's misleading and i' as I

walk people through setting up their affirmations and sending out their tasks sometimes it seems appropriate to send it to the all employees um and in reality that no one's going to get that affirmation so uh again you could rename this or eliminate it to uh make it more clear that this should not be used uh I've seen some people also rename the permission groups to make it more clear which ones are permission groups so as an example if I click into this permission group for the employee on the bottom right there's an edit button and

you can either you know put a star here so that they move up to the top and you know okay anything with the star is a permission group or I can add in the description permission group this was not done automatically for you um it's one of those things that you can customize so keep that in mind as you're cleaning these up um you can rename these groups and repurpose them to make things a little easier uh on you as you are M maintaining your employees in their access um once identified it's always a good

practice to then go ahead and add this to any Internal Documentation you have as a reminder on how to add new employees to make sure that they all are set up appropriately then beyond the pration groups then you can go ahead and add them to any of the information groups or trade groups or gift groups as necessary for for that user right um another key point that MCO uses groups for uh that's slightly different than MCT is uh what tiles here are viewable so the tiles that you'll see here for submission are going to be

a combination of cases as well as custom forms so your outside business activity form your marketing review cases maybe your onboarding checklists those are all going to show up here and you can control what shows up per user based on their group memberships so as an example uh maybe we want everyone to see the marketing review case um so that'll go to the employee group uh however for the onboarding checklist maybe we only need compliance to see that and we don't want uh a regular employee to be able to submit that onboarding checklist so we

can maintain the submission tiles based on group memberships and as a reminder if it's a case that we want to uh you know just review and double check to see if it is the sets the appropriate groups we're going to go over to admin we're going to go to settings and we're going to go to case types within case types we'll SE select the case that we want to uh review and as we scroll down on the very bottom you'll see here this group can be edited and submitted by anybody in the employee group so

if that's not right then you'll just edit this and then you can modify uh on the very bottom you can modify or add a group or remove them uh for that case type so that's how to uh review and and uh change the group access uh based on case type if instead you wanted to make sure that a certain form is restricted to a certain group that's going to be done under Tools and it's going to be done under request workflows so in this case for the Oba form uh I can see here it sets

the employee group so anybody in the employee group is going to be able to see that as a submission tile if this was some other type of um form that was only for maybe legal or only for the marketing team then I can put in the marketing team here or whatever group should be restricted with request workflows in particular as you'll see here if I don't have a group specified then anybody can submit so that's a high Lev overview of um roles being mapped to permission groups in MCO as well as how workflows and case

types uh can be configured to uh show different tiles here on the my tab so I'd like to now switch the conversation over to affirmations um and one of the things that I'd like to show in this scenario is how questionnaires may have been migrated so you might have in your instance several quarterly affirmations it something like this so we have each year and then we have each quarter and we have a different affirmation um every time that we've sent one out so the familiar process in MCT was to navigate over to your questionnaires click

into it copy it uh in this case it would be a save as and rename it with the new quarter that we're about to set up and then on that new quarter we would go and we would click the distribute button so a couple of nuances here is firstly there's no distribute button and secondly questionnaires in MCO are reusable so uh there is not a need to rename or copy and rename a questionnaire uh every single quarter prior to distribution in fact um I would encourage everyone to uh come up with a more generic name

for this next quarter to be um less specific uh so if I did a save as right now I can just do 2024 quarterly affirmation or I can even just do quarterly affirmations and in this case I would also want to change the first question which is typically also specific to a certain quarter so I'll go ahead and change this one too and I'm just going to get rid of Q2 and what this is going to do is it when I save this and don't forget to activate when I save this I'm now going to

be able to reuse this quarterly affirmation for the whole year so and if I there's only really one more one or two more quarters but in 2025 or if I didn't have a year here I can use this indefinitely until there was a substantial change to this uh questionnaire um so that process that we use to rename affirmations um for a specific quarter it was typically done for a couple reasons number one questionnaire could not be reused but also secondly we want to be able to capture from a reporting perspective uh individual quarters so I

um so I now want to move over to how do we distribute them so I'm going to move over to tasks and um you can create a fresh task you can also copy so rather than copy at the questionnaire level we're going to do the same thing but at the task level and the nice thing about tasks is once configured for the previous quarter if I copy this task um and I just changed the questionnaire so I'm going to have to select that new questionnaire that doesn't have a specific quarter in it um everything else

is preserved all I need to do is go over to my next quarter I'm going to be Distributing this on October 1st I'll configure a due date uh and then here's where I will do my my shift so this title is going to be the what we report on and it'll also be the subject line of the email that goes out to the employees everything else is going to be preserved in in this task so all of the distribution configurations will be here uh in MCT if you had an email that went out that said

you know uh welcome to the new quarter uh please find the list quarterly affirmations if uh you have any questions reach out to me personally uh thank you CCO um this is where you would do that so this these this instructions will appear at the top of your questionnaire as well as within the email uh next time I copy this I won't have to change the questionnaire all I'll have to do is change the effective date this will capture uh the group or persons that I've sent it to so in this case we'll just send

it to the employee group with a star because that's the permission group and I can create a task and then this will go out not today but on the on the effective date so uh we now have a task that's going to go out for quarter 3 I can then turn right around copy this task again I'm not going to do it here but essentially I can turn around and set up Q4 uh with the new effective date um and then everything else is preserved so when you're looking to 2025 um you can go ahead

and do all four quarters right at the beginning of the year and then all that you're really focused on is uh making sure that the group memberships are accurate because when it comes to this effective date October 1st this task is going to generate assignments to whoever is a member of the group that's listed uh in the task so in this case star employee uh so you just want to make sure that you're keeping on top of um those group memberships prior to the test being distributed um so this was a highlevel overview of tasks

uh there will be a separate webinar uh exclusively on task we also I believe our next webinar is on cases uh so we we'll be addressing the overlap between tasks and cases as well as some of the other bells and whistles but I in order to keep it high level I wanted to um kind of just talk about the distribution functionality of tasks and how that is uh the similar but different in MCT versus MCO so this time of year yeah we are switching between from a manual distribution to a task based distribution uh and

with that uh for the next section I'd like to dive a little bit deeper in the questionnaire itself so putting ourself in the shoes of the end user um see if we can enhance these questionnaires to address some common issues that end users are experiencing so actually I'm going to move over to our employee assignments here that we just generated and uh see that I've generated an assignment for my employee login and in this assignment um this may look familiar to to you when migrated you'll find that policy affirmations were sometimes migrated as the question

type a test to data stored in my compliance office which presents itself as a table within the questionnaire or within the assignment so these two questions are both examples of the question type ATT test to data stored at my compliance office so the first uh thing I'd like to clarify is well when do we know if it's the appropriate question type and is there anything that I can do to uh make it easier for my users to um fill these out um and to determine that I like to tell people to ask is the question

repeatable question so in the case of an outside business activity the question uh is repeatable because you can have more than one outside business activity in a given quarter and for each outside business activity that you have you need to answer all questions in that related form um versus the code of ethics policy attestation so if I click this one um it's typically yeah it's going to look like this typically you'll have the code of ethics you'll have an attestation statement maybe a drop down yes I attest um probably a link to a policy and

then an attachment uh question and user would click submit it would go for approval uh they' have to then navigate back to the questionnaire and then they would see that logged here and then they would have to attest that they've done it so the the issue here is um it's not always clear that what they're supposed to do is Click add new request often they'll click complete find out which questions they missed and then just click this without really going to the the uh policy attestation itself so this is a non-re repeatable question that may

be better suited with a different question type and by that I mean all of those questions that we just saw on the other uh screen for add new request could potentially just be brought here on the face of this questionnaire um and an example of that would be right here so here I've just replicated everything that was on the other form and brought it to this questionnaire so they can click on the link to open up their quote of Ethics read it read the attestation click yes and then maybe the next question is the employee

handbook and then the next one is the uh social media um attestation so so just keep an eye out as you're getting ready for your a your next quarter take a look at your questionnaires ask yourself is this question type being utilized and the most common culprit is the policy attestation and see ask yourself it's if it's repeatable and see if there's a way that we can uh make it easier for your users to um ingest and answer that question type so that's my first example the second example is when it is appropriate to use

this question type uh it's still a little complicated in terms of it's not a yes no question it's not a drop- down question or a radio button um it's not always clear on how to interact and again it's very easy to just click the check boox without filling out any new um outside business activities and move on so um in this second example uh I've replicated the same outside business activities but rather than just be a text box up here I've changed this to a yes no question and it flows a little bit better with

the standard language that was used in MCT which is are you engaged or plan to be engaged in any outside business activities and so it's natural for there to be a a yes no question here rather than a text box uh I've then added a another text box that's conditional to this yes question so if they click yes then there's going to now be some help text if you will some instructions and some guidance on what it is they're looking at um also in the last webinar uh Lyall did point out that you can add

um some fields from within the form itself to pull into this table so it's easier to view your Oba requests or any requests for that matter so in that case why not throw that instruction right here on top so we'll add name of organization here so now I can look at all my obas and and see which one and and determine are these still active do I need to update something or do I need to close it out so kind of explaining what they're looking at um how to add any new requests uh and then

letting them know what to do when it comes to editing withdrawing or closing um and then letting them know as well that the the point of the question is making sure that this list is um accurate and complete before they proceed with the attest so that's uh instructions and conditional text box if they click the yes button uh if they click the no button the instructions change slightly so some feedback that we've gotten is users will have a question about the the no data available um I don't know so I have an example here no

data available that means that nothing has been disclosed or if it's been disclosed it's uh been closed out so what that's meant to say is there are no active uh outside business activities that relate to this attestation and if they've said no to this and that is consistent so we want to let them know that that no data available is expected um but not only is expected it's it's necessary uh so if as in this example I've said no but I I see that there's still an XYZ company outside business activity here then we want

to let them know that if it does not exist or there was an end date it needs to be withdrawn uh that way they're not attesting to it still being there and then there's a potential conflict of interest down the road um letting them know exactly what their their task is as they interact with this portion of the form and that's the other reason why we will present this table regardless of whether they say yes or no I don't usually make this table conditional this table um should be here because they should review what it

is they're attesting to regardless of whether they've said yes or no because they still need to verify uh then they can go ahead and attest to that uh so that is an example of using conditional text boxes um you know this language can be modified to fit your organization's needs um maybe it just generates ideas on how to help coaching guide users and uh reduce questions on your behalf as well as to um improve the quality of data that you're receiving and allow users to selfservice so uh for this next bit what I'm going to

do is jump into and one of these questionnaires and I just want to walk you through some examples of how I set this up uh so I'm going to exit this navigate over to my tools questionnaires and forms and I'll pull up that quarterly affirmations that we created uh when I click edit it's going to ask me do I want to confirm so I just i justed a save as for this um so I this has not been distributed but while we're here I did want to to mention one thing a question that came in

is how do I know when I want to make changes to an existing questionnaire and how do I know what when I need to do a save as it start all over again um so if you were to edit a question um and you're making a material substantial change to that question that would that would uh change the language for previous question so we want to be careful that if the edits are not just formatting or um if they're not just uh you know reordering questions you you want to do a a save as you

also after a question has been distributed you will not be able to remove questions so if you if you don't see the uh the trash cans here on the side that means that you cannot remove it because it's been distributed so I wouldn't be able to delete any of these questions here um so if you want that functionality to fully edit including delete remove questions you would have to do a save as um now I can always add questions to a questionnaire so if I I can do an edit and just add a follow-up question

but if I needed the ability to substantially change language and or remove questions it's it's save as so I hope that's clear um so back to back to adding that functionality as I said before in the in the first example for outside business activity it's likely that your questionnaire was migrated with this as a text box um so I would I would probably click into that go ahead and just copy this text and then you can add a question um and I didn't copy it but let me just for the sake of giving an accurate

demo I'm going to add a yes no question and I'll paste it there so that'll be my new question I then want to let's say had this all written out on on the side of I want to create then my yes help text so I I'm going to go over to the text question type I'll paste this and I'm going to check this box here is it a conditional question and doing so I will then select that new question I created and this is the yes response to that question so I'll create that and same

thing for the no I'll I'll add a question I'll select the text question type add in my uh instructions for the no and then select my parent question once more and in this case I want it to pop up if someone says no so those are my two conditional questions um that I've just recreated got two instan of them uh and then the final thing is we also want to always add in the table um and so to do that add question and on the very bottom we have the attested data store at my compliance

office and you'll see here there are a few data entities so so this logic can be or these conditional questions I should say can be used for instructions pertaining to the accounts attestation trades Holdings gifs um as as well as any the custom forms that you've created so your custom Oba form your custom uh political contributions or private investment forms Etc so in this case I want to capture all data attested to uh under the Oba form and maybe I'm only doing for this last quarter maybe I'm doing all data Maybe I'm doing it for

the year it really depends on the um the question type so if it's uh obas maybe it is just actually that's probably all data uh whereas political contributions maybe you're just looking for uh this year so save changes here and now when I preview this I have um I have the new yes no question of yes outside business activities um it has that responsiveness that we were looking for with the instructions and the table at the bottom so that's how you would do the outside business activity form um to get that to appear and I'm

just going to spend another minute to go over the code of ethics uh if you were to copy this code of ethics at atation then you can add a question um if you have a policy and procedure already listed then I usually start out with either the my compliance office document or PDF that would link to a policy and here's where you can just type in Code of Ethics with your attestation actually I'm going to do this in a separate one code of ethics we're going to browse for our policy and that's going to show

up on the bottom here and our next question is going to to then be our attestation so I like to use checkboxes sometimes we'll throw in our attestation statement we'll throw in our response of yes and save changes so when I preview this so rather than have what we see here which is the um the table we'll now see the very bottom now our header for code of ethics a link to our Poli poliy and our statement and then it's um a little bit more user friendly and it flows a little bit better for our

users because again the question is is this question type a repeatable question in the case of qu ethics it's typically not uh versus an Oba which which is so uh we are right at time for uh the demo portion of this I just wanted to also show you the um a couple of resources so uh you can find the resources that I'll be showing um right here in the upper right hand corner um this question mark is a link to our um online help desk portal this is available only for the uh users that are

compliance admins u in clicking through here um you will see various uh documents posted one of which is uh the MCT to MCO glossery with that I'll be showing now so at a high level just want to show this as it was just posted recently at a high level uh we have put together a document uh some of you may have already seen this in the course of going through through your migration um but we have a chart here that compares the MCT module versus the MCO module and I'm not going to go through this

uh line by line however what we have covered today was users migrating to internal persons groups and entities into groups um we I think we have roles down here as well um so in some of our next webinars we'll be expanding on some of these other sections as we continue to talk about transformation logic and on the second part of this document you also have uh the glossery section which is going to be terms that you are using an MCT in the description alongside the terminology that we use in MCO um sometimes they're similar terms

sometimes they're the same word but they mean slightly different things so this is um another resource that you can use to to look over and reference as you start to get more comfortable with the uh MCT MCO functionality so uh with that I want to turn it over to Donna to see if uh we have any questions for the panel awesome thank you Albert great job um so we have quite a few questions I will read some of them along with the responses that we gave um I will do my best to read most of

the questions uh if we don't get to your specific question we will be following up for sure after the webinar um so we had a question about at the beginning of the web can we set things up to be on an HR feed that's when Albert was making changes to the groups and the permission groups and things like that so if your contract with MCO or MCT prior to migration did include an HR feed um you know we will help you to set that up if it's not already established and if you're interested in adding

an HR feed let us know and we'll work with you to get that uh contracted and papered for the um for the feed processing uh another question was is this webinar only for conversion logic or is it focused on affirmations we tried to to kill two birds with one we tried to to give a very high level overview of the transformation logic and how things like roles converted to groups and things like that and we did want to put more of a focus on antis stations for obviously obvious reasons right October's right around the corner

um another question in groups the group members uh one of our clients pointed out on on this chat as well as in many of our calls before leading the number of members of a group because it does also include disabled users we know that we've heard that and that is something that we have on a road map to try to either add a filter for that or change the way that's displayed and also by the way I welcome Jason Ed or Keith to chime in as well if you or Albert obviously um if you uh

want to clarify what I've um responded with uh let's see where am I L Focus here um what's the difference between task and task instances so one of the analogies that one of my esteemed colleagues um suggested is to think of it as think of tasks and task instances as a tree the trunk is the task the branch is the task instance and the leaf is the tree so a task is is kind of like the type if you will if you're used to MCT the affirmation type was the form itself it was kind of

the action you were attempting to take and then each specific response to it was the task instance of that task type hopefully that makes sense but as Albert did also mention um we do have plans to to do another webinar that delves pretty deeply into tasks and I think I hear my friend Jason wanting to add so ju just to clarify tasks are where you plan so if you're setting up future things that you want to send out you would go to task task instances are what has actually been sent out to your employees that's

where you see this task got sent to these specific people on this specific day um you can see distribution list things on that nature so so think of task as that tasks and if you go to um tools Albert since you're sharing your screen just just so everyone can visually follow along uh in task this is where you plan as he was doing in the future you notice that some of the effective dates are going to in the future task instances is what has already been sent out what what has actually happened and you notice

that only the thing he did today this morning I'm sorry time yeah or yesterday because that's how dates work um that's the only thing that shows up and if you click on that you'll see again details with a distribution lists generation of assignments things nitty-gritty details of of what actually happened who happened to and things on that nature so yeah so think of task as planning task instances is the actual carrying out of your plan okay that was it go ahead and I'll just add this as well so if the task itself is a one-off

task then there's only going to be one task instance right it's going to happen one time it's over it's done with whatever but if the task is reoccurring where it happens monthly or annually right you could have multiple tasks instances off of that parent task correct keep that in mind as well for on boarding yep okay thanks another question if you've changed policies for the affirmation how do you update that in the copied affirmation and the response is it depends on how you updated the policy if you chose an ex policy and then updated that

file on that Pol that that policy uses then the questionnaire that use it will update to the new one however if you started a brand new policy record if you will then each individual questionnaire will have to be updated and pointed to that new policy yeah so just like MCT right you want to upload the newest greatest revised policy on top of the Legacy policy and then that new policy will then feed into the affirmation without any extra effort so keep that in mind right and that's done over here so if I want to just

increment the version on this code of ethics policy uh I would do checkout confirm and then check back in and here I can drag and drop my new version uh I don't have to change the name over here when I confirm check-in it's now going to say version 1.1 and if I've already as I did in my questionnaire if I already had a link to policy then I don't need to go back to that questionnaire and Link it again uh if they click from that questionnaire they're going to receive the most recent version of that

policy thanks Albert okay next question has to do with status reporting for open and overdo tasks is there a way to see task completion over a period of time as opposed to having to go into the individual tasks so Albert will I'm sure show you employee assignments wouldn't it be in the employee assignments section um looking at the status the employee assignments yeah okay you could get the summary here um of generated assignments and it'll show you the account of what was open completed and rejected but uh yes there's also employee assignments if you filter

on task assignments it'll allow you to you know search by the title and it's going to default the open status so whatever is here unless you have multiple going on at the same time I would filter by the one you're looking for and it's going to show you the the total that are still outstanding and I think that there's also a nice graphic on that too in the dashboard right um it it I believe was out standing assignments things like that uh yes and keep in mind everybody this is a test environment that Albert's in

so there's not a whole bunch of data in here he just populated it with some some Basics so all right let's see where are we next um how do you add an escalation step to an active recurring task without creating a new task and I don't know if Ed if you want to to chime in on that um I can read your response or Jason whomever yeah so if you can actually if you go back to tasks um Albert thank you you can go into an existing task that is um and you can go into

any task and edit it at any time the key thing to understand though is that tasks that have already been executed or send out this is not going to affect them this would only be going forward but you can go in and you can edit and you can add the escalations that you would like you can add um or adjust the email reminders if you would like and things on that nature again it just be aware that it's going forward it won't uh at least to my knowledge it does not affect the things that have

already been sent out the tasks that have already been created and generated um it will though affect new tasks so if you do set up a quarterly um uh task or an annual task or a new employee task um you can always adjust the escalation and the reminder email uh functionality for it uh for for for going forward in the future thank you Jason another even though we're at time I'm going to keep going here so folks need to drop the recording will continue and if you have to drop you will um benefit the rest

of the Q&A that I'm going to try to get through all right how long are tasks held in MCO there's no expiration date they're they're going to always stay there unless they're closed if they're not recurring they're not they're just sitting there that but there is no expiration date if you will um let's see um all right in the Oba example there's no name for the disclosed obas how can we get that name of the Oba into the grid I believe that needs to be done and fellas correct me if I'm wrong that needs to

be uh you can reorder those fields and or exporting with all details well so I believe I believe Jason question revolves around when they're answering it so when when your employees are answering their obas they would like to see the names of the obas so they know that they've um uh answered or what's the word I'm looking for they disclosed is the word I'm looking for they disclosed all their obas and are not missing any of them um so in every if you go to any on yes form thank you uh Albert if you click

on any form in the actual and click edit um in the actual form questions there will be an option that's called display this column uh as one of the 10 uh columns that will be displayed in the tabular listing if you can say that five times really fast uh we give you a prize um as long as that is checked when the person this is this is the part that's not as user friendly and we are trying to change the behavior but this is this is how it is right now that when you are going

and answering your employee assignment so absolutely Albert you're anticip ating me um you can click the Cog on the right hand side and if you scroll down the questions that you have checked will be there and you can checkbox them and then it will display the name and you can reorder it now the bad news is is that this just doesn't automatically happen um we would like it personally just if you check that checkbox to have that default show up that would be the best behavior but it doesn't do that as of right now so

and it and it doesn't remember it's like each individual user would have to do that to see the name and that is that that's where the paino comes in as of right now but just be aware that you can add any question to show up in that tabular listing while the per employee is answering it um it just they have to click the Cog click the checkbox to see the answer and then it will appear and I would add this is where you can leverage the text you know above um the actual table right until

it gets um fixed somewhere in the future that you know hey if you're presented with a Cod if you actually want to see the name of the organization please go to the Gear click on it and the the organization field kind of thing yes we we have helped a pain yeah text like that just to to help guide people thanks guys okay another one here on an affirmation how do you remove the requirement that the that an attachment be added we have one similar to an Oba but it is to disclose a change in their

home address it is currently requiring an attachment which is not necessary how do we remove that requirement I would think that's and Jason is that it within the within the form or within the question it should be in the form of the question a usually that's not a required it's like if you click edit I believe from what the information yeah go ahead Albert here's here's one where uh just in the preview there's an attachment here for a code of ethics affirmation that probably doesn't need to be here so if we wanted to remove this

or hide it uh if this has been distributed you're not going to have the trash can to delete this attachment uh so what you can do is Click into that attachment um you could either make it not mandatory so you can leave it there or you can also use groups to hide it so if I select the S group that's going to have uh no members in it uh so that means that you have to be a member of this group in order to see this question and since there are no members in the SAT

group uh when it is viewed by someone who's not in the SAT group uh they will not see it so right now I'm just looking it at as a questionnaire but if I were to view this from a specific login uh a normal employee they're just not going to see this question correct and I believe it also has to do with the question type um right um a question type that requires an attachment would need to be changed not to require an attachment is that he just made that feel not standard he hit it he

hit it no no no he did two things he unchecked the manag so if it Rec Ires them to add an attachment odds are as Albert showed that that first field is checked um if you uncheck it it leaves the ability to add an attachment but should not require someone to add an attachment um because it's no longer mandatory and then Albert showing one step further is if this like an address change unless you're asking them to like attach a proof of of address or or a bill their latest bill you can associate it to

a group and hide it um because as of right now most likely you've already used it um so you can't just flat out Delete the unneeded attachment question yeah I was just going to add it depends on what scenario you're looking at if this form's already been out there it's already been distributed you can't delete that piece you have to hide it to Albert's point if this is something new you did a save as and you can just delete that field and bypass it okay have a few few more minutes for additional questions here's another

one here on information how do you remove the requirement oh never mind I just read that sorry my bad all right um we have a couple questionnaires that contain an affirmation which is mandatory to complete every time it is sent out in the old system it required completion of the affirmation in order to fully submit the questionnaire now there is no certainty that this affirmation be submitted instead a table appears saying no data it's unclear what needs to be done I think this is what Albert was showing with possibly changing that but Jason go for

it so so based on this explanation I for the person and who who wrote this I would actually convert this because right now it it is a form that you are including in your questionnaire um as an attested data stored in in MCL you might consider if this is a list of questions that every quarter and every or a and or every year your employees must fill out and you want them to fill it out every single time then that and MCO would be a prime candidate to convert to just make it a questionnaire that

you send to your employees um you can't that would force them every time to to to fill out that uh that questionnaire um now the only reasons not to do that might be for reporting purposes um it's easier to see um answers to specific questions in requests than it is an employee assignments but overall if you have items that you always want them to fill out a form that you always want them to Freshly fill out every quarter or every um year uh MCO is better to set that up as a as its own Standalone

questionnaire than to continue using it as a form and adding that form attesting to it in a questionnaire all right I have time for one more and I know there's more than one open question in the chat so we will be getting back to if we don't if have not read it uh this last one we've noticed that during quarterly Securities attestations investment accounts are not linking what function do we need to double check to ensure the account information is updating every quarter so this goes to personal trading and the actual accounts and the source

of the data that's coming in on those accounts uh if it's a feed from a direct brokerage and it's updating then you should see that in your trades in your attest to data store with trades if unless I'm missing the point of your question uh Keith Jason Albert anybody W to um add to that response oh yeah yeah so if you go to the accounts um Albert the I mean the the the best way we have looking at that right now is and and he has no accounts in his instance because that's not what he

was prepared for this but um the account capture status um should be should be your first indication on what is feeding actively into your system what is receiving data um or has information and what is not um and again did we do previous uh webinars on um account says I I do believe covered this so I I i' recommend going going to to those other previous uh webinars because um while did talk uh in depth on how to to actually do this but very quick and dirty in this call for last for in a two-minute

answer you want to being paying attention to your account capture status very high level very quick answer to that question okay I think we're close now I mean we're right at the top we've run over about 15 minutes I I have one more question and I'm read it where can people view the previous webinars which is a fantastic question yeah because I so you you click that question mark there it brings you to the help portal you're an administrator within the help portal the way that the help portal is laid out there's various tiles um

that are available to you important docs slit docs and then release notes and then videos and classic UI things like that further down from those tiles is um oh and actually why don't you you know what Albert go ahead and click it um because we will reset that uh none of us click that um you can click it and it'll get fixed should let you in maybe not okay that's okay um So within that within that portal are those various tiles and then below all those tiles sorry Albert don't worry about it I'll I'll walk

through it below those tiles is a section called promoted articles and within that section are some of the more recently there you go yay thank you so scooch down right right there promoted articles the webinars are down there you'll elevate your reporting capabilities with MCO that was the July reporting webinar alternatively clicking on the videos section I believe is where they're stored uh if you go there is where you should see the various webinars so that's where you would find the recordings thank you Albert um for demonstrating that and then I do believe also Michelle

will speak a little bit to it when she wraps things up um whether I don't know if we send out the link or if it's just if we ask clients just to go to the portal to look at that so I will turn it over to you Michelle um yes you will all receive um the link from this recording um as well um you can also go to the help portal to see previous recordings um again thank you Albert and team for all of your uh insights and uh great information um if anybody has any

additional questions feel free to reach out to MCO support um also please take a moment to answer the short survey um at the conclusion of this webinar thank you all for your time and have a great day