[Music] the study of human relations looks closely at the way people behave why people behave the way they do or what makes them and the people around them tick behavior is what people do and say human relations fuels behavior the three levels of behavior are individual group and organizational human relations takes place at the individual group and organizational levels it is individuals not large organizations that drive progress group behavior consists of the things two or more people do and say as they interact individual behavior influences this group behavior an organization is a group of people
working to achieve one or more objectives organizations are created to produce goods and services for the larger society if you've ever worked you've been part of an organization you also come into contact with organizations on a regular basis such as when you go to the store school church the post office or the health club as individuals and groups interact their collective behavior constitutes the organization's behavior thus organizational behavior is the collective behavior of an organization's individuals and groups throughout this course you'll learn how human relations affects individual and group behavior and the resulting effects on
organizational performance performance is the extent to which expectations or objectives have been met performance levels are meaningful when compared to past performance or of the performance of others within or outside the organization a system is a set of two or more interactive elements the system's approach focuses on the whole system with an emphasis on the relationship between its parts for our purposes the organization's performance is based on the combined performance of each individual or group to have high levels of perform the organization must have high-performing individuals and groups groups are the building blocks of the
organization the challenge to management is to develop a high-performing individual and groups in the same sense individuals in groups are the foundation of an organization if either is ineffective the organization can't stand just as people are the foundation of the organization behavior and human relations are the foundation of supporting performance [Music] you
