[Music] hello i'd like to speak to the sales manager of this company yes sure i can get her for you please wait here a minute [Music] hello my name is alice white i'm the sales manager how can i help you hello i'm pamela young and i want to make a complaint about one of your products which i bought yesterday which product are you referring to i used this moisturizer which proved harmful to me in what way it proved harmful right after using it i got a skin rash you can clearly see it [Music] this has
never happened to me before well you can't be sure it was caused by our product the skin allergy may be caused by something else like some food for example our products are made according to the highest industry standards i know for a fact that it was caused by your product i don't have any food allergies the quality of your product is not good believe me the quality of our product is very good we have our own laboratory where we do various tests to ensure the best quality of our products and services your company is cheating
its customers we are not cheating our customers our products are not harmful in any sense very well then i'll take this case to the consumer protection and prove that you are scammers that cheat people out of money there's no need to go that far we're sorry for the inconvenience and we'll give you a refund right away we'll also pay for a consultation with the dermatologist is that okay with you now you're talking [Music] rob i have a terrific business idea oh really i'm all ears we can open a juice bar come again a juice bar
what exactly is that it's a small shop or stand that sells fruit and vegetable juices that are freshly squeezed it can be a kiosk a juice cart or a juice truck fresh healthy juices are very popular it is a business with a low startup cost does this idea appeal to you well sort of but who is going to buy juice from a stand on the street people who are concerned with their health and who want to increase their energy levels we're going to make so much money i'm sure it will be a successful business calm
down don't get carried away how are people going to know about our juice bar you're going to have your cousin make a website for us [Music] he works in i.t you can also print posters and flyers and put them everywhere okay what else you're going to buy a juice machine a blender an ice machine cups bowls and straws all these things must be very expensive yeah but just think of all the profit a juice bar can make but first you have to apply for a permit at city hall and then rent a space that includes
a sink for washing and preparing the fruits and vegetables wow i sure am going to do a lot for this juice bar are you going to do anything yes i'm gonna make the design of the bar it's name is going to be paul's juice bar [Music] that's a good one hi what can i get for you today hey there i'd like a whole wheat loaf and a sourdough loaf please sure thing you want them sliced yeah sure okay anything else i'd also like dessert but i'm not sure what to get everything in the case looks
delicious as you can see we have a lot of different types of donuts cookies cupcakes and cakes over here [Music] oh that cake over there looks wonderful this one it's a berry cake with vanilla buttercream and juicy fresh berries it's very sweet and refreshing i got all the berries at my local farm if you like chocolate you may like this one over here with the frosting and sprinkles oh that looks good too hmm it's so hard to decide i think i'll take the berry cake and those cookies look delicious what kind are they double chocolate
they're a fresh batch too i just popped them out of the oven a few minutes ago [Music] in that case i'm gonna have to grab some i'll take a dozen please sounds good can i get you anything else yes i'd also like three donuts of each type and two chocolate croissants sure no problem would you like the cookies donuts and croissants in the same box as the cake no please put them in separate boxes if you don't mind not at all here you go thanks how much do i owe you [Music] hey leah that's a
pretty big parcel you have can i give you a hand where are you going thanks alan actually it's not that heavy just a little bulky i'm sending some clothes home to my sister so i'm headed to the post office i thought it was on this block can you tell me where it is oh it's not far it's right around the block go to that corner and make a right when you get to the crosswalk cross the street you'll see the post office right there in front of you you can't miss it great thanks hello what
can i do for you today hello i need to mail this package to mexico please what is in the package some clothes are there any breakables is it fragile no okay let's see how much it weighs it's about seven pounds what is the address i have it here please fill out this customs declaration form okay when will my package arrive it depends on your shipping choice if you send it express it will get there in five to 10 business days or you can send it priority and it will get there in 8 to 15 business
days i would like to send it express okay how much will that be dollars and 82 cents oh i'm afraid that's a bit expensive then you can choose the priority which is 43 dollars and 17 cents there is also first class which is the cheapest way to mail the package it costs only thirteen dollars and nineteen cents but it will get there in two to eight weeks then it doesn't have a tracking number or insurance priority is the most convenient i guess so i'll go for that okay do you need anything else i also need
a book of stamps okay your total comes to 50.35 how would you like to pay with my credit card is there anything else i can help you with today no that's it thank you here's your receipt your tracking number is on the receipt have a nice day you too [Music] do you know where i can buy a cheap dishwasher i think the home improvement store is having a big sale this weekend is your dishwasher broken yeah i need to replace it it's not the end of the world but it's still frustrating after having been spoiled
by having a dishwasher for the past seven years washing dishes by hand is not easy now i have to sacrifice some of my down time to do this chore have you tried to repair it yeah we called a repairman yesterday when he came to have a look at it he told me that he would have to order a new one as the dishwasher is so old that you can't get parts for it anymore oh that's too bad we really can't afford to buy a new one right now but i really need one why don't you
buy a used one it's much cheaper this way where can i get a used one that's in good condition i actually have a friend who is selling hers it's in perfect condition there's nothing wrong with it and i think she bought it a year ago so it's not that old she just wants a different brand really you're a lifesaver i just want one that works well do you know how much it is i don't know let me call her right away thanks i really appreciate it thanks so much for coming i had been calling repair
places all morning but no one had time so what's wrong with the tv well i was enjoying my popcorn while i was watching my favorite tv show [Music] and just at the interesting part the tv suddenly stopped working was it making any strange noises yes there were also some strange noises and it was showing funny colors for a few minutes then it just turned off planned a little party this evening to watch the soccer game with my friends really are you a big soccer fan yes i'm the biggest fan of the logo team i am
a fan too it means you'll be watching them tonight too of course i can't wait actually so are you seeing anything terribly wrong with the tv no it's nothing serious i can fix it very easily but i need to go first to the hardware store to buy some replacement parts will it be very expensive no i don't think so everything is pretty cheap at the store will you finish it today yes of course you'll definitely be able to watch the big game tonight with your friends oh that's great news i was afraid i would have
to cancel my party [Music] [Applause] hello chris you're looking a bit tired what have you been up to well i am tired actually i've started going to evening classes three times a week and evening classes but chris how can you manage you already have to put in a lot of overtime at work as it is without taking up a hobby as well well it's not exactly a hobby i'm doing my higher accounting diploma and it's quite a lot of extra work but well you know i don't like my job and i've been looking for another
one but everyone wants the higher diploma so i decided that if i was ever going to get anywhere i'd better get on and pass a few exams well good for you i don't think i'd have the courage to take on any more work at this stage in my life i have to if i don't i'll be stuck in the same dead end job for the rest of my life and actually i quite enjoy these classes the other people doing the course are really friendly and nice and the teachers are excellent no comparison with school i
really feel i'm benefiting i thought i might do a foreign language when i finish this and then i'll be really well qualified thanks for watching and be sure to subscribe to our youtube channel for more videos like this
