this week's topic is how managers communicate I would like to open with a quote from the book business Through The Eyes of Faith by tuning the New Testament describes listening as the Cornerstone of good communication we often have a hard time really hearing what other people are saying the Apostle James tells us we should be quick to hear and slow to speak that's in James 1 19. Christ also understood our hearing problem he said he who has ears let him hear Matthew 11 15. his listeners heard the words but didn't put them into action really
hearing what someone says is called active listening what does active listening look like how can you help employees feel like they are really being heard you give good eye contact you shake your head occasionally you ask questions to clarify you give them undivided attention and don't act distracted or bored and sometimes you even paraphrase back what they are saying so that there is agreement over my many years in management I discovered that supervisors that had the highest performance scores and were most liked by employees were the ones who listened well when an employee came in
to complain about someone or Express frustration with the company the supervisor just listened and clarified then he or she asked is there anything more you would like to share is there anything more you would like me to do about the situation usually the employee didn't want anything except event and have a listening ear effective communication by managers is critical for the success of any company or organization here are some reasons why manager communication is important first managers must clarify goals and expectations effective communication by managers helps to ensure that employees understand the company's goals and
what is expected of them this Clarity can help to align employees with the company's overall Vision which can increase productivity and job satisfaction in the video motivating employees for performance we talk about helping employees write smart goals when managers provide feedback that is constructive and actionable employees are more likely to be motivated to improve their performance second effective communication builds trust between managers and employees when managers are transparent about the company's objectives communicate clearly and respectfully and are open to feedback employees are more likely to trust them and feel more engaged in their work in
the video on situational leadership we discuss the skill of giving and receiving feedback third managers need to Foster collaboration collaboration and teamwork are key components of any successful company effective communication helps to Foster collaboration by providing a platform for employees to share ideas work together on projects and provide feedback to one another in the video on team building we discuss what makes a successful team and communication is key fourth effective communication reduces conflicts miscommunication or lack of communication can lead to conflicts in the workplace effective communication by managers can help to reduce conflicts by ensuring
that everyone is on the same page and that expectations are clear in the video on conflict resolution you learned about conflict styles and the best way to resolve conflict overall effective communication by managers is essential for creating a positive work environment building strong relationships and achieving business objectives it is the number one skill needed for business and personal success there are many different ways that managers can communicate within a company the most common methods include face-to-face communication emails phone calls instant messaging and video conferencing be sure to limit the amount of electronic communication that you
use because face-to-face increases Employee Engagement and improves retention taking the time to talk to your employees is called mbw or management by walking around the method used will depend on the message being communicated and the audience it is intended for another form of management communication is giving presentations either Solo or with a team and with or without visual PowerPoint or video the frequency with which managers give presentations varies depending on the company the role of the manager and the nature of the presentation managers give presentations to share important updates or news with their team or
The Wider organization this could include Financial results upcoming projects or changes to company policies managers give presentations to introduce new products or services to their team or to potential clients or Partners these presentations may include product demonstrations marketing plans and sales projections managers give presentations to train employees on new processes software systems or procedures these training sessions may be conducted in person or remotely and finally managers give presentations to motivate their team recognize their achievements and encourage them to meet goals or targets these presentations may include inspirational stories team building exercises or examples of successful
projects the frequency with which managers give presentations will depend on the nature of their role and the needs of the organization some managers may give presentations regularly as part of their job responsibility While others may only give presentations occasionally in general however presentations are a common tool used by managers to communicate important information train employees and motivate their team you're a final project in this course is a recorded team presentation on the results of your Biz Cafe simulation you can record it and send it to me or you can schedule the time to deliver it
to me live this presentation is your final exam a detailed explanation and Grading rubric is in canvas in the College of Business there are many opportunities to give presentations we know how important this skill is in organizations and I encourage you to read the section in your textbook on the best practices for an effective presentation before you record and finish your final exam
