A late boss. His daughter having problems at school. .
. . .
. the deadline to deliver a product. There are many problems, aren't?
This book brings us a different way of thinking about all this Problems! Uhuu! As the book says: Are the problems that can become the greatest opportunities of our life and it is about dealing with them that the book deals with.
This is "Became a better person" and the today's theme is the dreaded problems What people normally do when they see a problem? They deny. "No, this problem does not exist.
" "Sales have fallen because people are saving money for Black Friday . . .
" Or is it normal to be misused even everywhere? Or "complaint rates are increasing" just because people are using it the wrong way These people still have not realized is that problems are like alarm clocks, if they are not turned off properly they will play again. And again.
. . and again.
. . Or they can also try to find the culprits It is very easy to point the finger at someone and to be absent from the solution of the problem You need to know that spending all your energy looking for the culprits will not solve the problem.
Will end up bringing more enmities and headaches for the future and another way that I find impressive And, many times, people expect problems to be solved by themselves . . .
I do not know where this behavior came from . . .
by sheer laziness maybe . . .
Needless to say, this will not solve the problems, will it? But, then, what would be the right way to see a problem? The author gives us a method: First: be present You will not be able to solve the problem sitting in your chair and just looking at reports.
Committed people are always present. The consulting director who visits the construction site. The chef who goes to the customers and ask them if are liking the food.
The coach that attends the games to check live how each player performs. They all have something in common: They are always present. Second: listen and discuss with attention.
Really understand what the problem is and value what the person brings. Pay attention to what the other person is saying and do not discuss the validity of a complaint. If someone is asking for help to solve a problem, it is because they think the problem really needs a solution.
Discuss effectively Third: and this is where most people are wrong: Define the solution you CAN offer, Even if it is not the ideal solution Give the solution you CAN offer. Tell them how you will solve them and what your limits are. Tell them where you can help And where you CAN NOT help this is quite essential.
Fourth: apologize appropriately Apologize and fix glitches quickly. That is the best strategy. Acknowledge the mistake and be truly willing to correct yourself.
Then, describe the fact you are apologizing for. So, recognize the malaise created by you and commit yourself to doing differently. And here I consider the most important of all five.
Fifth: compromise with the solution. Who already gave some party at home knows There are three kinds of people: Those that pass quickly, others that stay a bit longer. .
. and there are those more committed who expect everyone to go out and help you get the house in order. They do not act like visitors, but they take on the responsibility of taking care of the situation at their side.
Whether you want to be a cool person, a sensational professional or if you have a business and want it to grow, be that kind of friend in all your situations. As the author says, "Good professionals go to the end, but only the sensational ones go beyond". That's all folks!
I emphasized what I found most important, it is highly recommended for anyone who has an enterprising mind type. Please, help me by giving your opinion about the video, and if you have not yet subscribed, click at the below red button. "The problems are made to be solved".
Thank you all! XOXO,|"Be a better person".
