Stop Wasting Half Your Support Time on 'Where is My Order?' Queries – Let ChatGPT Handle It for You!

did you know this if you're an e-commerce website up to 50% of all your support questions are customers asking one question where's my order and it's costing you thousands of dollars a year and here is how the WhatsApp API and chat GPD can help [Music] first let's take a look at how big this problem is the average customer who places an order on an e-commerce website checks the order status more than four times I'm guilty of that too and there's great research for this phenomena that shows that up to 50% of all support queries on

websites are customers asking the same question where is my order in fact there's a great abbreviation for it vismo where is my order and every time you answer this question it's costing you about $5 so there's one one thing you can automate on your support channnel it's answering this question you know the 8020 par principle right that 80% of the impact is going to be done by 20% of the things that you do and automating your wismo query squarely Falls in that 20% if you can automate this not only does it save you thousands of

dollars but it can free up 50% of your capacity to focus on other things like sales which can actually make you more money so how do you do that zoko has customized chat GPT to solve very specific use cases for e-commerce Merchants we built several of them and for this video we'll talk about vismo the AI assistant that does one job that is answer more than 90% of your where is my order questions on your support channel here is how it works so every time a customer asks a where is my order question vismo jumps

in figures out who the customer is gets the order status information from Shopify and messages them back on WhatsApp and elegantly closes the conversation without taking a single minute of your time so how well does this work because we took chat GPT and specifically trained it on millions of conversations asking the same question the vismo bot is able to answer it 93% of the time and every 5 days across all our customers vismo correctly answers 100,000 vismo questions that's half a million dollars every 5 days these Brands can use for customer acquisition so that's my

tip for today on how you can do better business on WhatsApp by using chat GPT to automate the answering of wismo qu for more tips like this like follow And subscribe to my channel