Patagon AI - Monitoreo de agentes y performance

Hello, how are you? My name is David, I work at Patagonia AI and this video is to show you how one can see the performance of our agents in production and the different tools that our companies, our clients have to monitor and see how the agents are performing, okay? And with the first step, we have the real-time conversation agents tab.

Basically, here we have all the conversations that are coming in in real time. We can see the client's phone number, we can see what time it started, how much was said. And we also have a rating that evaluates the different conversations, yes?

A star is someone who didn't have much interest, who came and went. Four stars are customers, three stars are customers who had an interest, but it was not clear that it was a strong interest. Four and five stars are already clients who said their name, who had a clear interest, who wanted and scheduled a meeting or wanted to be contacted, so now we can quickly know what type of interesting clients we have.

And obviously we can open up the whole conversation, right? Then we can see exactly who it was, what they said. You can also add comments, yes?

For example, here we can see everything people said, right? Diana Castillo, here is your email. What is the budget you have?

What type of house do you want? Four bedrooms, etc. ?

And there you see that the AI ​​responds and constantly gives you more information and even schedules the appointment. And if you see something that doesn't work, you can always add comments to the conversations. I mean, David, this, David, David Grandes, this agent here made a mistake and our team sees it immediately and we work on it all the time, okay?

To try to ensure that people have the best possible performance. That's why we also work with our clients week by week to make sure the conversion is in the right place. Well, on the one hand we have that which is how the conversation works in real time and on the other hand what I wanted to show you is the performance of the agents.

This is an example client, but basically here we can see different metrics. We can see the engagement metric, which is the orange metric, which shows what proportion of customers continue the conversation after the first message. As you can see, in this case it is high, 80% percent, 90 percent, which is very, very good.

We can also see the blue line. The blue line is c****** clients wanted to schedule a meeting, which is also a very good ratio that we have with this client. But here we can also see the green line.

The green line is how many customers were 4 or 5 stars. And as you can see, there is always a gap between the number of people who have 4 and 5 stars and the number of people who book. And we have seen gaps between 50% to 5%.

It really is considerable. So what does that mean? There are many super interesting clients who wanted to schedule but did not schedule, they stayed at the last step, they could not confirm the schedule and there it is super important to act and talk to those clients, so what we do is we send emails in real time that talk about Those clients and accounts basically reach your sales team with these emails in real time that notify you of a client who wants to advance or who was close to advancing and so you can see the competition.

the conversation immediately and talk to them also in real time. So that's a bit like we have managed to get companies to go from a conversion of 0. 25% to 5% with AI but then thanks to working with human beings together to capture those best potential leads we reached conversions of 8-9%.

which is really incredible compared to what is the manual and more difficult human work to achieve a quick conversion and help your customers. Well, that would be a bit of a demonstration of how the Patagon AI platform works. If you have questions, visit www.

patagon. ai.