Session 4 : Stages of Wedding Planning

Do I do I need to get into this game but that is probably the time it will start showing you results and there is a possibility it will not show you results but for sure what it ensures you is visibility to an audience that is possibly your potential Target it is very difficult on Insta to identify you can be writing the keywords somebody who's recently engaged and all of that Drama the agency you will hire will guide you more it still doesn't ensure you that you will hit the right target purely because not everyone who

is getting married is out there however you have to play that chance because everyone else is so if you have your own setup go into it step by step Don't Go On out and gradually build on it but parall besides the Performance Marketing you need to parall build your own structure of how your page is looking What is it you are communicating through that page how is your presence on Google how is your website looking because all of this hits different age brackets so while the bride and groom are happy to reach out to you

through insta does your insta needs to look a certain type the parents are perpetually uh going to check your website they still check you on Facebook so don't take Facebook lightly and of course you need to have a certain profile in a PDF format which You can send on WhatsApp because a lot of people don't want to read through a website and you have to be smart and quick and prompt and WhatsApp becomes that perfect mechanism that you get a call you send that PDF by the time the person has disconnected the call they know

you better and promptness and pace is really really important in the first phase of your relationship with a client everyone wants it fast how quick are you at even Responding in giving your profile and your insta link and your YouTube handle and the videos that is definitely that first impression so build on that page of yours and those of you who are working in companies and are going to start getting jobs after this course trust me social media is a big part of your internship so stop thinking I signed up for wedding planning and I

don't like social media or I don't know what to do that's not the code I would Have taken up digital marketing course no it is not the game a person who is a wedding planner okay is expected to understand the basics of social media may not understand Performance Marketing that is fine but needs to know how to connect without speaking directly which happens through visuals through pictures through audio content whatever ever be the case so start getting a little more active in your own personal page you know I don't know what's going to happen To

you all please take this seriously if you if I'm promising you that I will save you your two years of learning this by yourself by teaching it to you in these six months then you have to start practicing what I'm teaching you otherwise I have done my part but you will not get the result which you deserve to get and it's very easy you just have to give the imim time if you don't give time then how does a client give you business why should somebody Give you a job if you can't give it time

right so please do this in whatever capacity I'm not saying go overboard don't refer to my page as an example okay I'm on a different Journey in a different phase of my life I have accomplished something I have reached a point where I know where I want to go next and thus I'm doing what I'm doing so I'm not trying to talk about doing content the way I'm creating content on my personal handle I'm just trying to Tell you even if you go out with your family for a dinner it's awkward for a lot of

us I was one of you until six months back but break the eyes it there is no option but be subtle you don't have to be ballistic and doing crazy things and jumping around and it's not about what content as a wedding planner for now in first place it is just about regularizing and getting the habit of posting a story a day a post every Alternate day I don't expect you to do it every day story a day even if it's a quot Kos to you'll start understanding the features you will start falling in love

with it because eventually your client is going to expect that from you your team members will expect that from you and the ones who are going to get a job your boss is 120% going to tell you handle my page and I've seen this with all our students in the last two years As an intern one of the job roles they all have been assigned is handle the official account of that company for those two months be on floor take shots put up reels put up video content do BTS tag the right people so they

are given this job and some of them came back saying oh I don't want to do it I said you will do it because you should not say no it is a part of your job as a wedding Planner okay so start doing this from this week just one story a day you don't have to show yourself you could show a cup of tea in front of you you could show a book you are reading I'm not saying put yourself out there as much as I'm saying get used to using that right second website certain

things that a planner must keep in note in this age fewer the words quicker is your connection okay so on website as well what earlier I used to I remember the First time I made by a website I had this much of a par which was about myself and my partner then after five months I revamped it it came to this much last week in spite of doing well I am still revamping my website because I believe I have to keep you know but servicing so now last week I took it up now that everyone

is settled in the class I took it it up that I have to now revamp my website and of course I have a team who's looking into it their Suggestion to write about the company you will not believe they have reduced it to three lines in about us okay so you got to do that you got to adapt to Changing Times make it more pictorial one page basic will also do and it is something that you should update at least by the end of every Financial year is my recommendation um after a holiday from uh

the wedding season take a break and then by then the Photo video team will be kind enough to give you data or you will have your own and you update it even if it is 20% updation but you should just do it right the client usually makes a call okay called calling doesn't work in weddings like a lot of us have done corporate shows and understand that um cold calling is something a lot of companies have tried doing because they have come to know that you know somebody's getting married I have never seen anyone succeed

In getting that business unless it's a reference that another client is giving you by giving you the number and saying please make a call to them that is kind of a cold call but at least as a reference because of which he's also going to be patient and give you one extra minute right so what you can do in the start of your phase is you are either going to be building up on your ozar to fight it right or you're going To be able to get a referal call and thus you are making that

call or you're receiving a call that I saw your work at XYZ wedding um for those of you are going to get a job you'll mostly be working with companies when they already have at least six to seven wedding projects in hand because by the time you go for your internship it'll be November so it is the peak season time you would have skipped this part of overhearing a conversation and understanding for those Of us who will run insta ads we might get insta DN saying that I'm looking at a wedding of 100 packs and

so and so and can you send me details I encourage you to not not share details so easily whenever anything is given for free it is usually not valued right so don't jump to the opportunity and start saying oh yeah I know there are five hotels here 10 hotels here no ask them for their number and in the same message Share your number and request them for a quick call so that you can discuss it further a lot of times our experience has been that the ones who write to us on Insta are usually the

ones who have copy pasted that message to at least 20 25 other planners so I say have the faith in yourself and hold yourself right some basic information if they've asked you is okay but if they are asking you for a data of 10 hotels give me 10 options and I want this and what is good if they have multiple questions then you know that they are just fishing around so treat each insta DM query individually don't follow a pattern which a lot of companies make the error of doing that this is my Approach you

cannot have a fixed approach for anything that is connected to social media because Trends change time to time client behavior is different person to person so don't have a fixed approach and mindset but mold Yourself but be aware that that can't cause you uh sheer excitement and you end up giving it all because it is not fair to yourself and for the larger interest of the industry where they think that it is their Birthright to get it right no so play the cards right one or two questions chat is actively happening chat encourage that you

can see that they are responding immediately don't leave the chat stay on it with them they will share their number in Your your website add the option of WhatsApp chat allow them the ease to come back to you immediately just click on it and they can start chatting with you on WhatsApp so give them the quickest of solutions but you don't be in a desperate situation because they will not value that they will respect somebody who takes a little step back is not saying no I'm not going to give it to you is only requesting

for your time Right so positioning yourself rightly from the beginning is key even as an employee position yourself right in an organization for them to Value you you're learning from the wedding school it is not just any other Institute I know my game is how you need to come out at the end of 35 sessions sending your company profile which will be on a PDF on WhatsApp with some video links and when I say some I'll say not more than three Please I receive profiles of artists and it's insane when they send me all of

it or they're so lazy that they just send me an insta handle and then I'm supposed to find out which real in which real is that person actually singing Because half of them are on training songs right so I just wasted my time so don't just do this to your clients give them two three good links which speak about your work and let there be variety because a client can sound too classy but will Still op for your Reds and Maroons and you have sent a nice pastal theme work to them because you have just

assumed because he's sounding classy that he might want subtlety so don't go by that telephonic conversation always in your profile your videos that you attach in a message should be of two three variety they get a sense of you are capable of doing different things and of course your insta handle website is also mentioned then they can keep stalking You all their life right after you have done that I prefer that besides taking the brief which is a very brief it's a typical way they'll not tell you dates and they will tell you okay they

will ask you a couple of questions and then they will conveniently tell you okay options right that's a typical way in which a client starts and ends the Conversation where he keeps it usually not very warm okay because he wants to establish that I'm the superior person in this equation so you again don't judge him for that you let that first call ignore the tone tonality don't assume on Vibe just get the concrete info and get going um couple of things that one keeps in mind they'll tell you Hotel rate um gone are the days

when hotels Would give us rates so easily earlier they used to jump at every opportunity and you would ask them for a rate they would give it to you now what do they do they insist on an email with the bride and groom's name okay why are they doing that because the client ends up sending this query to the hotel through their own family member plus four or five other planners so then the hotel is always in a confusion and not understanding whom To speak to so the minute a bride and groom name is given

then the hotel is at least able to Rel that okay I have five other queries for the same couple name so he knows what rate he has given to X person and usually they prefer to give the same rate to everyone then right if you as a planner going to say no no the business is confirmed with me you know so you have to talk to me only they will ask you for a letter of intent hotels have progressed in their Way of dealing with wedding clients so the Cent thinks smart who but the hotel

tells you no I know how to beat the client now because they have faltered they have gone ahead and closed things with a planner and then a random person has come and said oh no no we are not talking to that planner now you talk to us and that has left them in a very uncomfortable situation where they have felt betrayed but they are sales Managers so they will service you but they will not do it that well and they do end up losing the business if they don't honor a discount request by a client

because you know Indians how discount me right that's our attitude so letter of intent comes in a later stage the first stage when the client tells you okay this is my brief why don't you come in meet me all right get me some Hotel options as well we tend to ask them in the call if You don't mind can I please know the bride's name the groom's name take that information it is your right to ask it is also the client's right to deny they might say Do not with get the information you see he's

restricting himself because he doesn't know you respect that give him the space don't try to show off your knowledge you open up your cards in Front of a client so you ask a client can I know the bride and groom's name full name and of course some suggested dates preferred dates that you may have in Hindu weddings specifically most people want to have certain dates in which they want to work this out um one second so we take that information we definitely do our research on two things one is the brief the client has given

second very important which most Planners don't do which is research about the client because most Planning Companies are those that have existed for a long time they are in the drill right already already so what they miss out on doing is okay this has come through Mr kanna's reference okay okay fine I'm blindly going in for a meeting I prefer no matter how busy I am to research about the client basics of that would be start With insta Handle by the bride and groom's name uh obviously if I spoken to the client I have understood

what is his name I will find him on LinkedIn or on Facebook I would probably Google him I might just find his picture if he's a big businessman and he's actively out there I might just find his photograph I might just find some information if the briding groms account is open it helps you understand their Vibe their style of dressing that will help you understand how you need to prepare for that meeting how you probably should be dressed up what should be your approach are they looking slightly more simpl IC uh in the kind of

content that they put out in the kind of post that they put out are they all out there are they busy traveling then you need to up your game because unlike design Decor wedding planner is expected to be more of a social animal more out There may not have traveled the whole world but it's having enough knowledge for or small talk do we know what small talk can anyone please um small talk is basically it's it's a conversation starter but it's not necessarily giving out like many details like I can give an example in Australia

over here the most easiest small talk for anyone of us to do is oh the weather's so good oh it's so cold It's like very hot we would talk we we can do small talk on starting from something like how good the coffee is how bad the weather is to how what kind of shampoo like you know made a great ad so I think Small Talk could be just any random thing not not not going into the details or it could also be something like oh how was your weekend great my weekend was like this

something about that yeah yeah perfect perfect brinda that is true you know as as small as how Is the coffee but then what coffee coffee is good thanks supposing that person stops there what will you do you should have probably read up about different types of coffees different places where there's good coffee oh I once traveled here and I had the best coffee that is how you start engaging and breaking the ice with a bride and that is how you start better connecting with them small talk is about seeing say a Painting in their living

room and complimenting them for that and then asking you know is there a story to this do not ask where you bought this from right because it's not your business how does it matter to you so don't go so small in your talk appreciate is there a story is there a thought you know I'm intrigued or say I love the colors he might just say oh thanks at least you just gave him a compliment you elevated him and now He's smiling from this to this you are trying to gradually break the I right so this

is what one needs to engage in but how do you engage in it if you have done a bit of research if you have understood that this bride is somebody who's not just a rich shots BTY she has her own Independent Business which a lot of brides today have then they can be a possible common connect you will find you might find Mutual uh friends or connections and that is how you start Doing your conversation so researching on the bridegroom family is absolutely important for you for that reason you don't know how it will help

you how do I help myself well I help myself by firstly having say some venue options it's my standard uh pardon me I just realized the spelling of brief is incorrect uh when your options um I prefer that whenever I go for a meeting I already have a docket ready this is something That's going to come to you as an assignment today by the way it's a startup okay you got to get this right venue options become a very important part of a planner's discussion point the first meeting is rarely about themes okay it is

more to do with tr friends and venues and a couple of minutes are spend on but they today in even if they have booked the hotel okay so this is insane Behavior by Indian clients and this is Insane Behavior by Indian clients all across the world it is not an Indian trait in spite of them having booked or already decided where they want to get married they will still make you go through the whole drill and I can give an example of last Sunday day after taking the session I rushed for a meeting the bride's

uh brother is sitting with me and H and he's talking and he's saying you know what we've already made up our mind it's either Analia or f um so what do you think between the two and we start telling him the pros and cons and comes in the father after 15 minutes of this conversation and he he understands he's said why are we discussing antalia um fuk no no I'm actually thinking of Mumbai and of rishikes now because I have experienced this for so many years I know not to jump out of excitement or to

judge the brother for giving me a wrong brief no they probably have made Up their mind where they want to do it they are just testing you for your knowledge so don't get stuck in limited that these are few destinations that I feel are great and I'm going to sell them no the biggest trade of a successful wedding planner is nonjudgmental you never know after probing you and cornering you and making you sound like you are pushing turkey to me they will come back saying no we want To go to Middle East and you might

have spoken 10 reasons why they should not go to Middle East assuming that if you tell them turkey you are getting the wedding so it's a trap don't fall for it right venue options you got to have it all ready with you how do you define these venue options you got to make your own Excel sheet and have this information even if they've told you we are getting married in Mumbai example because I'm from Mumbai so if you are from Ranchi and they are saying that I'm getting married in Ranchi but I only want to

discuss some things with you you still will carry a few domestic and a few International op s but you will not overdo it but over time please develop this presentation especially the ones who are running their own company if you are working somewhere start with developing only an Excel the one who's running the company you will Need an Excel and a presentation the presentation could just be four or five pictures in one slide and the hotel name but an Excel sheet is something that will come handy to you because when you have researched it you

will write it it will help you automatically we have created a website called weed destinations. comom okay it's wed dwed again starting with the D destinations. comom it's a portal which Has the listing of thousand plus wedding friendly hotels and resorts uh ranging from 70 rooms to 700 rooms with within India and international it's a great site spend time on it uh it was just made for the love of having some kind of documents and records to help other planners uh clients go on that website as well uh for easy convenient way of studying a

property so it's a formatted website and uh it's much easier for you to understand distance from a hotel Venue options etc etc all on one page about one prop so spend time on that again guys every day T right minute decide I want to today study this city right go on that website check out if that city is listed check all the properties in that City you're done the more you will absorb it will start coming into you you will not remember everything does the Excel sheet which has 10 Indian Hotel 10 local hotels within

your city or state 10 International with number of rooms mentioned yeah inventory that's what it's called some say how many keys all right Keys which is the chave keys so these are different ways in which the same thing is referred to but understanding the inventory of a hotel and having it on an Excel will just make you so much more confident in front of a client when you are talking and he suddenly says oh this hotel you're talking About you're not going to Google in front of him you prefer to have that sheet in front

of you and you just tell him oh it's 220 and if you have the fire in you okay to match and beat me and people like me you've been in this industry you'll also have a breakup over there which mentions out of which 220 20 avas and 200 I standard rooms or standard executive mix they don't want that much of sub bifurcation but Definitely Willa becomes something that is of interest to a lot especially when they're going for international hotels because most international hotels offer willas not so many in India get offer that it's not

much of our style um can anyone tell me why is a villa concept very popular in international hotels just a guess maybe T you get like [Music] know for get together couple of you all Spoke together sorry sorry yeah AR son has turned s great for the get together like because of get together or something like they value get together more yes and no anyone else wants to try more I would like to answer yeah uh so there are a couple of reasons why vaa would be more popular one is there are a lot of

V vas one it saves cost because hotel rooms only two occupancies can be there More people can stay secondly there are a lot of Villas I mean where you can cook your own food and all you know so also you save money on that so I think these are the two basic reasons why would be more popular okay so Villa independent Villas are more popular for the affordability and the fact that you can cook but Villas in resorts are more popular because Internationally people tend to go for a different family holiday concept as Indians our

concept of holiday isi huh we will go to Every Street every Market every monument and we will waso fire that money that I spent on my travel internationally the culture is I'm going on a holiday I want to relax and they end up taking these Villas for a long longer period we tend to see a city on an average in three days even when we go abroad huh we see Eiffel Tower Che and then we go to the next city next city next city because they go to only one property they stay there for two

to weeks and they like to feel at home these kind of resorts who offer these kind of Villas are actually at premium pricing because the same family might be able to fit into say a suite or an Executive room but they want the Villa because they want the spacious wife they want a little lawn they want to feel at home they want to pamper themselves and they usually then do not go out these are mostly those Resorts which are connected to beaches there's nothing much to see in that particular City that property is working beautifully

because it's giving them all the amenities including a children's Park and your rides and your ice cream Paror and your spa everything within that confined space so those Villas become a very attractive option for clients who are looking at doing a wedding I'm talking about Indian clients doing a wedding because the Villa then converts into something like a bachelor pad so after the functions you have 15 20 friends who flock there they chill there they create havoc and nobody's going to question them sh right so that is why I'm mentioning if you are doing a

Research try in especially in international hotels to understand how many Villas are there it definitely becomes something different as an experience for an Indian family your first impression it's really important it's important for you to assume that sh meeting cancel especially when you're dealing with Indian clients for those who have dealt with uh Indians in India it's a little okay to cancel on someone uh it is not uh we don't take Offense we are ever ready at your service kind of people right um internationally when a meeting is scheduled a you're given 10 days notice

it is never like that doesn't happen you usually respect and assume that the person is not available for the next three to four days uh so it's both ways but it's always nice to reconfirm your meeting and uh definitely be there before time so you can just calm Yourself down before you knock that door uh dressing your best is important but what can I say about clothing um it's so different for each of us um I have always believed you should be absolutely comfortable to begin with uh you should be slightly conservative uh not for

any other reason frankly because you will end up meeting family members your first time with them you don't know if they are the ones who are judging you for what you're wearing Plus you can assume a first meeting also has lasted me four to five hours even if I've just gone to introduce myself and in that if you're wearing something that is completely fitted or something that's probably showing your leg eggs or or showing your cleavage for girls uh for guys if you're wearing a shirt that you have just managed to fit into and that

button on your belly is going to tear apart avoid doing those things just to look good when you're standing keep the Assumption and understanding that you have to sit in these meetings and thus I actually if I'm picking out something from my wardrobe which I'm picking out after very long when I try it on I actually sit and try out my clothes only to make sure that once I'm out I'm out I not bothered about what I'm wearing how I'm looking that part is done at home when I'm in front of the client it's what

I'm speaking it's how much I'm able to Understand gauge change my change my tone change what I want to sell to him I am there then I'm not doing this and this and this or this no then I'm there then I'm not distracting myself for that person that why is this person fidgeting so much you know so get this part right if it's a zoom first meeting that also happens and if you're physically going to meet then please be careful when we say dress your best it is what makes you comfortable whether It's an Indian

attire or Western it doesn't matter if Indian is your style go Indian um usually I'll say to avoid too much of Prince um too much of too much happening on your outfit whether it's too much of florals happening um simply because I feel um it's better to go a little more neutral on things especially with women um as you get to know the client and if you crack the business you will start Understanding what to wear but for a first impression it's always nice to go slightly more neutral slightly more One Tone something in Stripes

because it always makes you to look cleaner and allow yourself some time to grow on a person before you start wearing the other things from your wardrobe um introduce yourself your colleague with whom you are traveling um most of us are still in a world where the clients expect a Visiting card uh you should carry a visiting card uh you should also carry your contacts on uh scanner code depending on the kind of client you are dealing with um if you get if you meet someone you're giving your card if you're meeting somebody in a

hotel and a hotelier is expecting you to introduce yourself you can always say you know if you could scan this you will get my connects you Can't do that to a client so you have to understand that difference of whom to speak to how and what kind of for greeting you give whom I have always had a different way of pitching to a client and my partner has a very different style so my partner style of pitching to client is sit relax feel like a family and allow them to keep speaking and I am a

person who's slightly more out there I believe that If it's my first meeting let me first ease out that person just the way I probably did with you all in my first class to ease you out you are all nervous anxious I feel it's important to ease out my way of attending to the first meeting is I love to show my work subtly I don't just start talking about myself I talk a little about them understand whom all am I speaking to in a room but within the first 10 minutes I prefer to Show presentation

that talks about the services that my company offers when you join your boss for a meeting it's very important for you to understand that you are the person who's going to be making the notes right it's what we call the M okay minutes of a meeting this is mandatory so for everyone who is going to go into an internship please understand the m is absolutely mandatory you are going to take notes even if your boss is not Telling you to because I have told you to as twws we will encourage and insist that you make

those notes and for those of you are running your companies if it's two partners going in for a meeting one has to be the talker the other has to be the writer ideally be smart and engage from each other's ability and have a sense of who will talk how much in a meeting okay it's a question of tuning and a strategy which needs to happen because when both Want to be out there the combination doesn't work in favor of us we both may be equally talented but one has to be the face and one has

to be the back so that two steps back is also important because somebody is connecting with the one who is not out there there's always that mixed people right in a room not Everyone likes a very outgoing person there are some people who like subtlety patience calmness so when two partners are going it's always Nice that one is playing the slightly front foot the other is two steps behind if you are a team member going with your boss 100% you should be playing the role that is be a little two steps behind even if you

have done 10 meetings don't interrupt your boss yeah your tuning helps the client understand as a team how will you guys work on the project so they are observing things that you are not even thinking of so don't get so enamored by them that You are trying to please them when you walk into a meeting take a deep breath walk in as if you rule that room be at par because that is what a client wants a client doesn't want yes yes as you say yes you are right oh you know this all no a

client was someone who may agree but also may not agree so it is important to have your own opinion you should know when to express that opinion so too much talking is not important but having an opinion and a Clarity that is so important for a wedding planner whether you are an employee or you are the owner and opinion and Clarity Clarity of how and when I want to say this so those of you who have your companies please train your team members they cannot seem like the subordinate who is just here to make notes

they can't be the poor little thing because then they will be like you are not going to take care of me every Day it's this colleague who's going to take care of me every day and I don't like her wife or I don't like his wife so please learn to train your team in order to carry the same Aura obviously your confidence is different you they can't be you right but don't be so scared of exposing them let that person represent you and your brand beautifully right how do you begin a conversation is very Critical

I like I said prefer to begin the conversation by talking about my clients and my work my service is um talking about oh sir you mentioned to me that you all are thinking of jpur but you are also considering coochi um so I wanted to understand why why the two are so different why thinking like that so it's a sub summer wedding I'm not sure if you want to go down south it's going to be very humid or it's the monsoon so let the weather Dictate the choice of destination to begin with that is the

basic starter for a planner you should have done your R&D on what kind of weather is there in which area in the month of November December or whatever month the client has informed you right and that is how you begin a conversation whilst you're talking you say Sir I'd like to just show you things because I'm meeting you for the first time you know ma'am I'd Like to show you show them something um then you ask them did you get a chance to see my videos if not I can show it to you and they'll

tell you no we've seen it or we'll see it later on Instagram and they might want to get into the topic of discussion which is venues right or they will say that's another favorite question planner is always expected you know season so be ready for that Question right now as a planning company a lot of companies don't believe in new ideations a lot of companies are okay with operationally being better and they are not apologetic they are the ones who are saying and I have been a part of these meetings as well thanks to my

job as nanki where I go for client meetings with a wedding planner and I was amazed because as swaha I always believed in giving two new ideas sharing what I have Done new and and here were companies who were very cool about it so it's strange but that clientele that market also exists I will still prefer that every student of mine who learns from the wedding school is an ideator is a dreamer is a Creator so please spend that time like I had mentioned about seeing different cultures and get inspiration from books or movies or

series and those can become your mood boats something you're going To learn in the next week um create a few mood boats and say that these are some new thoughts I have for this wedding season I'm waiting to work with a family that wants to do something like this show them your creative side whether they go for it or not is secondary at least they know that they have to respect you you're not just a coordinator right you are a creative person and that gives you a different hold on your Client I've seen that I've

seen my clients feel apologetic for me they feel bad for me I've seen my clients spend 20% more than their budget only for me because they like yeah Marisha you worked so hard on so many themes now we not able to afford it and the budget is going all hay but CH yeah we'll do this we'll do this you know they feel so emotionally connected with me after a few months that not of course they like the idea to begin with but they may not Have had the budget to do it but they will still

go with 20% extra than what they had thought only because they love the passion and commitment with which I wanted to do something different at their wedding so always carry some new ideas with you they could be uh the ones who which are um say smaller elements you know like like gifting like a welcome experience ideas Le which are not so Expensive to execute or concepts in form of a mood board so that the client understands that okay this person is able to do something good and lesser but the person also has a vision if

I have a big budget can this agency handle me yes we can right so always have couple of mood boats that are showing the smaller elements the bigger Decor themes and that is how you win the confidence of the client very very Important is to let them speak so you stop you listen you take pauses you look around I look around a lot during meetings so when my partner is talking I'm allowing my partner to talk and I am gauging subtly on reactions you know the frown this expression clients are not us right they're not

professional so I am constantly checking them out and understanding oh they are reacting more to louder colors to Rajasthan hotels then we start sharing Those experiences now what happens when you don't have an experience in a Rajasthan Hotel you cannot say I want to do these kind of things so that is how you cover up for the fact that I have not done a wedding so many clients asked me you know have you worked in XYZ place I I could not have worked in all destinations guys possible yeah it's possible so I'm never going to

tell them yes I done it because then I Am sorry to say screwed for life because then he'll tell photo k Shiki Hotel oh do you know Mr Rohit who is the sales manager there and the story is pinito you not getting that wedding bro this is trust right don't break that trust don't lie don't pretend okay it's really really really important don't show Decor that was designed by a designer but may have been executed by you clarify to them this was designed by XYZ designer I had given the theme for It and the produ

was done by XYZ deorc honesty transparency works works and works have I done a project in ruji film City no sir I haven't done but I know about this place and the recent uh information that I have got from my colleagues is that the venues are excellent but the condition of the hotel rooms is not up to the mark So if you're okay with the three star experience then we should consider it you know what I'm saying we belong in That era we don't need to have traveled to even a ruji to know how is

ruji because I'm constantly learning hearing reading are you doing that kashish please go on mute sorry I'm so sorry yeah and I'll still prefer all of you sitting on a table from next time it's really really really important sit on a chair have it against a table okay so that bit of knowledge is what you will get and when you stop listen pause you look around You will understand what to pitch next okay also look around to understand what is happening how is the place looking what is their Vibe are they too loud are they

Gody nothing wrong huh I have a lot of my clients who are very loud and Gody nothing wrong but are you observing that because you have to discuss this with your boss when you go back to office that looking at all the bling in their office or in their home I really feel Like making this kind of a moodboard for their sanit you know because you understood their taste you know the cup in which you will get served your tea and coffee that for me is a great great example of what is the lifestyle of

this client what is his preference as a client the white traditional cup with a sauce and golden design on it with a taraa handle then I know who I'm dealing with right a simple classy coffee mug butter tea served in it then I know whom I'm dealing with so I will then accordingly allow that to show in my next meeting I'll not do anything about it here but I will keep watching keep watching you know so when I told you last week you are being watched let me tell you I'm watching yall also so you

also please go and watch your client when you go for that meeting absorb uh their reactions absorb their words I write every word that they say how do you Gauge where you are with the client the simplest and the smartest way is by understanding how many destination weddings have taken place in their family yeah even if you are a team member who's going to join a company trust me guys some of us will be blessed to work with companies that know all this drill okay who will teach you two things more some of us might

end up working with a company that's relatively new both have Their own advantages the one who knows the drill to them you will end up doing one Department one job role Etc to the one which is smaller organization that is maybe 2 three years old you will end up doing 20 things which means you will learn faster you'll be allowed to contribute more you'll be allowed to take leadership position you'll be allowed to take a lead in the meeting so both have their pros and cons Usha ma'am dipika me we help you and guide you

in This much later around the 30th uh session is when we will start discussing this with you so that you start thinking about it because by then I've seen your presentations I've have seen your ability I've seen your ability to grasp for the faculty's teaching and then we got guide you that you know what you will do better in a smaller organizations because you're slightly dominant you can take more charge you can take more lead you can handle Pressure and somebody you are better in one specific area you should join a bigger company so that

you're only focusing on one but both of you will need to know these Basics right right which is how to make the M how to gauge what to pitch to this client simp simple question so have you all had any family weddings in jpur I understand you want to do it in jpur has has anyone in the closed family been married there in the last few years they Will then start talking and by default they will tell you K and that is how the comfort of the conversation happens and I also know now what and

how to pitch jodpur to this client right so study your cities and venues and get into this kind of a natural conversation you will also come to know they will end up telling you destination wedding then you know that this guy knows the costing and Budgeting probably more than you because your boss has not done that many weddings or at least at par with you because your boss is into destination weddings so the minute they destination weddings we you have to stop giving reasons for your suggestions remember last week I was telling you when you

all start presenting you all will end up telling me Oh this hotel because and then you give me a whole reason when you know Somebody has done destination weddings you don't get into because because you have to respect his experience destination experien right when you will talk to him with that sensibility and that is when he will be like okay I'm enjoying this conversation I am not being hand hold it all right so what is new and exciting for you may be done and dusted for the Client so understand this and gagee that's why the

stop listen change plan I have changed the way I'm going to talk to him because he's done five weddings yeah I'm never going to ask him who was the planner and he will tell me management time H I'm still not going to ask him who is the plan why because Indian CLI love people who are tight Lipped unless it is something of a disaster where somebody safety was compromised or some major mismanagement happened or manhandling happened other than these situations you are never going to pass your remark let the client keep cribbing about that plan

you just say oh that's really sad I wish it had not happened this way why because he's gauging you he's not bothered he's only gaging you how are you Reacting so you have to win their trust in that meeting that I am some somebody who can stay tight lipped I'm somebody who's not going to give out much I'm excited to do this wedding so I'm not like sitting like this huh take care I'm excited but I'm not going to cross that line with you I will always respect that you are my client with that I

take this detailed to my team I give them the wedding dates the functions this is all information You're seeing on your slide we CH the questions that I have asked in that meeting to the client guests if it is a city based wedding then the third Point comes valid number of guests in each function because if the wedding is in the home City I might invite 500 people for the S and 2,000 for the reception right because and difference if it's a destination then I Know then I'm not going to ask function right so that

is how you take a brief what are his preferences is he still confused K bom take those meetings points in the meeting come back tell the client I've understood your requirement let me now think about it let me work on it and let me come back to you a lot of clients ask us for an approximate budget okay and the big question most students ask me is when is The right time to share that uh you have entered the industry at a time when the client knows most rates so it is only sensible if you

know the rates as well you are not entering the industry when I entered I was very lucky because the clients didn't know the rates the hotels would give more importance to a planner than a direct query now the game has changed the hotel gives first Priority to a direct query and second to a planner because number of planners have increased right but the hotel will still value the planner because the planner is an influencer if I tell the client today do not get married in XYZ Hotel because I have heard very bad reviews the client

will it will play on their mind or would doubt me so the hotel maintains great Rao with planners But will still prefer to do Direct business as a result budgets Rising has all opened up a lot you know earlier people would not share their hotel contracts with their friends now they're sharing Left Right Center client send us contracts saying this hotel has quoted you this much but I have a contract of lesser so we have received other random contracts by the client that's the change so yes the answer is you should Know the approximate budget

of things how do you derive that as a student you can derive it you know how make an Excel sheet kman sir takes a session on budgeting where he teaches you how to make that cost sheet so forget that part and start trying to work on it so that you are preparing yourself which is small things like a mendi makeup artist make calls to people understand how much they are charging as the sessions go by please don't go and make these calls Tomorrow you will just sound like a doo in front of them let that

session happen so gifting session week please try to find some gifting vendors make some calls to them because now at least you've heard the faculty you know question it B type of basket so do it session wise don't go now only and start calling people but that is how you will start arriving at approximate budgets for those of you who will be Working in companies definitely your bosses know the approximate budget but how do you improve your knowledge city destinations do you know menali in jaur versus menali in Kolkata versus somebody in Rishi do you

get a m in rishikes or do you need to take somebody from Deon or from Delhi these are the questions that you should be able to gradually build it is not going to happen one class don't Worry guys that's not the idea the idea is just to become aware rate change City to City that is the difference change it's not the quality of mendi it is the person personality for which they are charging you today so many of them wear nice branded aprons and come they make aprons with the couple logo mendis have also developed

their skill set they have realized if speed quality of meni is not being Discussed up guys Spa meni these people are ask for photographs show me a team picture so client is reached there we are here it's okay the whole idea of doing the course was so that you reach her in November with each other right so approximate budget is something you should gradually learn through these sessions and start doing those curiosity queries and start developing yourself to start thinking on approximate Numbers and of course once I have observed what the client is doing I

have seen their preferences I have understood that this person is more into Trends because the bride keept showing me viral viral then I know that this bride is obsessed with couple entries so I will have to give extra time when I'm going to pitch to them with new ideas right or the bride's mother is talking more to me when the bride's mother is taking dominance then I know that okay I have To take care of rituals and sentiments more than PRS so that is what I'm saying stop listen pause observe if you make your not

just points that client is dictated but understanding of a client then your pitch presentation works like spectacular right we'll take a quick break of five minutes and we come back to understand how did I prepare my pitch presentation e [Music] for e [Music] [Music] all e spe [Music] [Music] long for [Music] [Music] [Applause] [Music] [Music] [Applause] [Music] all right camera's on everyone welcome back I just saw the chat now anur has written he's a good [Laughter] boy yeah you are you are and I'm hoping everyone else will become now in this Week okay everyone please

have your cameras on uh Dipa you'll have to please make this mandatory from next week I'm not going to be okay with this it's a bit unfair okay I'm assuming we all back and I'm getting started so the taste of the client their likes dislikes understanding who is the decision maker uh these are things that we sometimes get lucky in the first meeting and we are able to gauge uh Sometimes it takes us a couple of meetings to actually understand control right so everyone has asked their opinions and uh there's a very funny incident I

think one of the most expensive projects that we as swaha have dealt with uh we went to meet a very high-profile client okay loaded and they've done weddings since 20 years they they are like experts and we knew all this obviously we had heard about them and we going for a meeting and the First three meetings uh two meetings were about uh them understanding us the third one was to confirm and negotiate our fees uh I think first three months we were with them for about 9 months for first three months I was under the

impression that there was this one gentleman in that [Music] meeting all all whites on the hair and uh the rest of them were younger boys um Maybe early 30s types and that gentleman would sit like this and smile and he was Gujarati I'm a good so K cha so I would say you know I would do this I'm like very fine this that that three months later what did I discover he's an event Wala he used to do the birthday parties when the same 30-year-old was five years old and because the family had told the

young boys can you manage the wedding they got this Uncle to be the so-called Vil which is the uh senior person in the family in Gujarati is called Vil the Vil who is sitting with us and he nothing to demean him but his core business was doing balloon decoration in their house parties 30 years back and he has become their Insider over time he does his Chu events and I'm doing almost per to him thinking but I surely got absolutely embarrassed when I realiz understanding the decision maker Yes he was the influencer and I realized

that because he was quite fond of me as a person nothing else uh he was able to convince them to spend on certain things because usually I come with a lot of expenditure plans so I tend to forget that client has a budget also but I felt so cheated that day and I realized not every elderly man in the room is actually a family member DOA of another level I still Think about it and laugh oh my God ah so that's how it is reading between the lines uh referring to the notes understanding what they

do all of this has helped me now get into making that presentation what do I start doing I usually have this kind of a process which I'm sharing with you I just love to ideate I just love to research and when I say I I have a team that does it with me but I push them to doing it as a team member even if your boss doesn't Like to idate you should that's my Mantra don't every time the boss is not right you know so if you are a creative person and you all have

kept telling thepa this before you joined the course you all mentioned it last week that I don't like to do what I see on Pinterest I want to do my own ideas then this is your chance right ideate research will trigger a thought so I have written ideation before research So I like to follow process but I'm just lazing around thinking random things putting some thoughts because of something that got spoken in the meeting I then go into deeper levels of where could this thought take me then I start searching and researching that if I

have thought of something am I able to find a pictorial representation of that thankfully now you guys are the luckiest I envy you that you have ai you put that Imagination in words and you get a picture out of it how cool is that right but are you using that tool right that is what you need to start exploring in your free time through the week or take out time through the week those AI versions can be very unrealistic so I'm not saying to necessarily show it redraft the brief and try another AI picture or

at least see what's coming out of it so you can't run away from that system in Front of you so learn to marry the two the Santi the sensitivity of a planner and the crazy imagination that AI is giving you if you don't do it your bride is going to do it so don't sit back and say oh I don't believe in AI I believe in my thoughts no because your bride is now going to start learning AI she wants to compete with the planner she has only that agenda right so you have to start

learning these things whether and how much you implement is a different Chapter it depends case to case client to client but you need to do this then you gather as a team if you work in a big organization where everyone has been told so everyone will think about some new thoughts on M Hali whilst one person has been put in charge of finding only destinations writing to the hotel getting the costing so division of roles is absolutely CR you know critical um most companies fail to survive or make it to the next League because they

end up doing everything everyone is doing everything so try to formulate some kind of specific job roles and systems into your company so that the ones who are great at ideation you enhance their skills of making presentation because they are already good visualizers in the process you will never be a great boss if you are not a good thinker yourself so either you're a great thinker or you are excellent with Systems once that happens then the team is going to respect you value you right there's something amazing about my boss for which I don't leave

my boss that amazing thing you have to create and the brainstorming gives you the best time with the team you bond with the team you get to know of different ideas ideas you'll feel like you know what I want to just die I don't want to see any of you But that at least helps you realize before your pitch youve work back again on the drawing board you work on more themes eventually in the first phas of your career as an employee as a business runner for the first three years my hardcore suggestion will be

to work on three themes for every event out of the three themes I will show two themes to my client for each function I will never go to my client With one theme no I want to show them the effort I have put but I'm saving the third one in case they don't like to and they suddenly have to say you cannot yes I have a thought I'm not too sure if this is what you would want but let me show it to you and I show a thought imagine the bank of ideas you will

have over three years the one that You worked on in the first year may not be relevant in the third year looking at the pace at which the world is going but you never know what from that will come handy to you in that third year the whole theme may not come handy certain aspect will come handy you will be that much richer with more Concepts and themes you never know make a presentation there is a separate session On how to make these presentations we will be also showing you one of pitch presentation in the

next session so that you visually understand what it's looking like and there's a separate one in which we have an expert who will just come to teach you how to make that presentation so there's lots that'll go into it but that becomes a part of the process and of course adding Your Personal Touch what is it that one looks at in a Presentation over we usually start a presentation by showing the invite options uh how we will manage social media in case uh the client has specifically told us a lot of clients tell us this

uh that you know we want you to manage our social media page um the venue pictures if we have already say discussed with the client so many Hotel options with photographs and if the client has told me two destinations sotin if the client has told me home City home already themes day one Che every function content designing not all planners do this as a company we have always loved doing it uh but it is a Slightly evolved subject so we teach this a little later in the course first you get your Basics right of Quint

essentially what a planner does then the enhancements will come in and of course the PPD should include artists what kind of artists are there and what is it that uh are my options uh in terms of celebrities maybe non-celebrity artists Etc Marisha what do I also show let me finish this point what do I also show in That presentation some thoughts I may have on a guest experience or a couple entry you know that picture that you see on the bottom of uh Alia um that picture was like a dream moment for every bride when

rocki girani happened every bride has shown that picture to her planner are you in that game or are you going to be alienated and say oh I don't watch these movies don't do that start Watching because your client is watching right they also are watching uh Lebanese weddings a lot a lot so you also got to start seeing them because lebanes weddings don't comprise of as many functions as ours but their spend on a wedding is very similar to us what do they spend on they spend on two major aspects one is sets Decor the

set designing is of the most Superior level and they give in more Than 20 30 days to that set designer and producer to create that magnificent venue we don't have that Liberty in all our cities of India but they spend on that the second thing that they spend on is the bridal entry on the bridal entry for me includes the bridal outfit a friends's outfit the way the father will bring in the bride it's the cross it's a mix of two different cultures it's beautiful to see how that happens and the bride and Groom coming

together to Cut the Cake that whole part for them is the bridal entry and they do spend a lot on that and those are insane ideas I have taken inspiration from those um I'm talking about seven years back there was a wedding and that seven years back insta was probably not even there or it had just come in and um one of my Brides saw a picture a video of the bride and groom coming in the venue from a Cake and when I heard that I was like okay I'm holding my expression but I knew

that bride she was full nuny just like me and she says you know I've seen this and him by I know you can produce that cake for me so we were like okay let's go and find this video and that time there was no idea of copy the link and send to the planner because insta was new it was just like I have seen this video we went Bonkers and we found that video Eventually and then we created a cake which was I think it was about 32 feet in height obviously it was a dummy

cake it was a Decor installation of a five tier cake and we had something called hydraulic okay hydraulic is basically a platform which through mechanism will move up you know you see a lot of the artists who come from beneath the stage and they suddenly rise on top so we had that mechanism so we got the couple to enter the cake from behind Everyone is looking there's a small window on the top tier that we created and through hydraulic we got the couple out and they pop out like a cute fairy tale window and over

there the part of that cake was real so they are cutting the cake in which they have come so it is insane the kind of things that a couple can imagine and you have to achieve it in your best possible way over here it's cool it's fun um how many of such ideas can you come up with That's the point right so guest experiences couple entries these are things that as you will keep seeing minutes all these points options start writing those in the multiple Excel sheets that you'll have open separate tabs couple entries guest

experiences destinations you don't know so start building your bank imagine in four months from now how rich you will Be in two months from now you will be the ones who have your established company you would start pitching to clients where is your preparation for that how are you different from me you're different from me because you're seeing different things and you're working harder than me who is me somebody who's been in this industry for 15 20 years I may not have the fire that you have right so let the fire reflect in your Results

don't offer the same service service may I have better experience than you client will go with me because of my experience but client should go to you because of your ideas so make ideas your USP in three years your service game will keep getting better because you fall you grow you make your Sops and in three years they will start taking you for their services but the first phase of getting into destination weddings Getting into big client Els is that the first phase of you getting a job is that I know Excel PowerPoint so what

do I have ideas why should a company hire me because I'm great at ideation I'm great at making that presentation I'm great at showcasing am I finding these kind of pictures or am I going with the usual remember when you get that assignment guys if you come back with a regular picture I'm not going to like it you see the bottom picture here with the Lady with the camera that's the kind of visual content you got to throw to your client so that the client respects you don't go with the first 100 pictures you find

on Google no that the client is also seeing and every other planner has shown that you will dig beyond the 100 beyond the 500 right photo ops do we all understand what's a photo op photo op is basically like a backdrop against which guests will come and stand And pose to take pict pictures these are their own pictures everyone loves themselves more than the bride and so photo ops styles of doing photo ops are there some are static picture based okay and some are say glambot 360 okay I'll show you some videos of these also

next week these kind of things become an important part of the offerings of a planner then the question is Suggest so each function should be supported with some kind of a photo because the client finds it mandatory today it's a checklist item for them photo what is my option right then comes food have a slide which is showing that I am thinking we do a wedding around India so her function a city state based flavor here in decor and I want to reflect that in the food is the thought but but if that's my Thought

then I have to support it with visuals of that kind of a food setup do we know the kind of Cuisine that each of the regions have right we will be teaching that to you in the FNB class don't worry but keep your eyes open when you are doing a 60 Minute you will come across these things bridal dress or Decor or is equally important liquor is also important whether I drink or I don't drink doesn't matter do I Know the basics of Brands mhm I need to know there is a separate session where a

bartender will come earlier we used to take the team to his studio and he used to make cocktails and mocktails and serveed so that you taste and you understand what to what what is that drink made of so care I can't make you taste the drink but the the the best of the best we've always had uh bnie and pranav from Mumbai doing these classes for us who do the biggest of festivals And another who does every big family wedding including all of Amani's weddings of all their kids so uh they travel internationally for doing

bartending it's insane amount of experience and exposure they have so these are very cool sessions mindent in a very different perspective it's very exting bar youngsters talk some respect their Elders okay we are not comfortable discussing with my dad they make Different calls they arrange for bachelor parties so there's that much budget we will prepare and Excel sometimes for the pitch one prepares many of times planners don't agree to prepare it depends on which status and State uh and stage of your career you are in um I prefer wallpark numbers understanding I will never recommend

to you to give that Excel sheet out in corporate shows the idea of pitching for Business is with cost but in weddings you don't give out any sheet or presentations to your client if you are a twws student because because I believe that presentation is my only product so I'm not going to compromise and give that to you just in the greed of getting that wedding I will tell you as my client sir present but I'm not going to give that away even after I have closed my Business I do not give that presentation and

clients do crazy things together that presentation crazy they go to a different they wouldn't planning I don't know why so they go to any extent that I have paid you the fee I own that presentation and I tell them in whatever best subtle way I can but I never give my presentation to any Client screenshots it doesn't matter but this is what it is it's yours you can't give it away what is it that we do as additional Services sometimes we do honeymoon suggestions planning a uh Bachelor parties some kind of arrangements if at all

it's required uh it's not always the case but uh sometimes when we have to do it um we usually tie up with say U DMC a des Dination management company because most people Indians uh prefer to go abroad Indians from India prefer to go abroad um for their bachelor rates uh most people like to leave their country basically for a bachelor or a bachelor party um as a planner I have probably not enjoyed that much because I feel it's too personal uh for me to get into um usually they want many other things uh which

I may not be uh very confident of Giving as a service so I usually shy away I'll probably give somebody's contact to them which is a local company in that particular City and limit myself and that would be my recommendation to you a lot of companies do organized things but um I would suggest it's avoidable and it's better to give a contact so that you are not responsible because you don't know what's happening there right so it's better to not score brownie points and say yes to Everything a client is expecting of you um after

the pitch presentation is made to the client I go into my second phase of prep which is what is it that I am going to be doing for them um how do I get into every aspect right once I have made that pitch presentation I will will then get into executing every aspect of it okay uh one part of it will go into closing of vendors okay who are my Vendors my biggest expenditure vendor is somebody called The Decorator okay right guests tend to travel on their own if it's a destination wedding the biggest wendor

for a wedding today is the decor sometimes the food okay but let's go with decor for now and understand that I as a planner will never insist on one decorator Why can anyone tell me why just try to break the monotony of the themes that The Decorator is giving one could be that uh Second thing I'm also thinking from a resource perspective yeah like sometimes the decorate like not saying that they would not have all their arms like arms and ammunitions for a event but sometimes like you know just to make sure that if the

decorator is working for more than one client and if you don't know The Decorator personally then there could be a reason that this decorator has said yes to you for your client's work and has also said yes to three other people so maybe that uh and I'm just saying based of the experience that I had over here was not a big decorator but um yeah so maybe that that could be other reason as well limited resources and you don't know how they what their style of working is in depth so yeah yeah yeah to maybe

bring variety of work as well like Different people would have different ideas so maybe getting a bit of everyone so creativity will increase in that way I believe absolutely absolutely to share the load also to share the load also it can be diverted to many one yeah true any anyone else new networks oh Priyanka you're on mute so I was saying that as per my client's requirement like what are the Choices what kind of uh theme they want and uh the prefer Decor decorator I would uh I would like to appoint for that particular wedding

as the choice yeah for yeah also to judge the scale of the decor because some decorators who do big weddings or big events would not end up doing small events because the pricing would be very different economies of scales don't match if you're doing a small event then you Can't have a big decorator if you're doing a big event then you can't rely on a small that's why also you should have different kind of decorators who are managing different skill of events yeah because they may not have that resources to take over a very large

event maybe a smaller event okay anyone else has a thought okay Marisha I'll break this for you yeah I have this question like me and bumika always bumika is like we'll Have to have different vendors always and I'm of the person who will always go for a single person I always feel that a single person right from Sound and Music to everything will you know give us a better rate or maybe he'll be the only person managing everything rather than managing I know that's our job but we always in this you know situation where she

is like we have to go for different all different vendors and this so could you just clear this out you Know yeah fair so let me make you understand this first part okay if I'm saying I go to multiple decorators what is the real reason why a client will prefer that and as a planner you should recommend that two reasons uh partly everyone has got it correct okay but two reasons one is the fact that I get the most important thing which is called a cost comparison which I will never get if I'm going to

rely on one vendor just because He's an old vendor of mine I'm used to him right so I believe in doing something where I am understanding especially when I'm doing a destination wedding if I speak to three vendors I will get a cost comparison I will also be able to compare what output I'm getting right look feel m board as aors you please also work on my team you also come up with whatever you have which you think might work better which you think You want to show the client feel free what did I get

I ended up getting more variety for myself and the client why do I do this because as a planner I'm expected to be a a family member right I am supposed to wish nothing but the best for the family I'm supposed to work for nothing but the maximum maximizing rather of every single resource that I offer to the client so the cost comparison is my first reason why I prefer to give that Brief to multiple people but I don't do what a lot of people do which is clients usually make the mistake I don't see

planners making the mistake clients go and speak to seven eight people Market that Designer is going to go to the same tent house right so your bargaining power reduces by activating too many people three is a good number my reason for doing that one is cost comparison so that I don't end Up paying too much and the second is Variety in how who is thinking so I know who will do justice to this kind of a client what do I do I do a meeting with The Decorator first to brief them then I do a

zoom call with The Decorator to see the presentation and then I do a meeting with the client and me and that decorator where I have given them my changes recommendations additions and he's coming in front of the client because That is my job as a planner that I'm going to do the first level of filtration I'm going to do the cleaning up I'm going to do the sense of direction to The Decorator so that when he comes in front of the client the client is impressed that yeah this guy knew my brief so don't make

the mistake which a lot of planners do because they are so busy with 2030 projects they've given a brief then they tell that deor Next my job as a wedding planning company is to do that meeting without the client to see correct it make it better give some suggestions push him to prepare the C sheet because most decorators don't want to give the budgets and then take him to a client now coming to the other aspect where I think Uncle mentioned about scale that Judgment of which decorator I reach out to will happen before I

close On the three decorators so I will gauge this client his choice of City helps me decide his choice of Hotel helps me decide it is not possible that a person who's taking a three star hotel will spend more more lavishly on Decor the guy who's saving on Hotel money is going to save on food is going to save on Decor is going to save on entertainment then I will give him that range of decorators but the one who is spending On a four star and a five star the one who is say probably going

to udur instead of jaur udur is more expensive than jaur UTA judgment also is enough for me to know okay I'm going to approach a designer I'm going to approach a DVA or an Amika or I'm going to go to a janii or I'm going to go to a ruaj because this client had the choice but has selected Leela hrh property Jag Mand I know these names are alien to Everything requires time I'm not saying but grab it grab it but then I know that you are going to be able to come at par with

me and that is the whole agenda of joining the wedding school isn't it we wanted to save the time understand the strategy and that's how you do it so you gauge the client's budget most clients will tell you budget that's a very annoying thing whereas in out of India Most clients will tell you their budget and they work in Reverse they will tell you that we can only spend ,000 I want to do five things in that budget my gifting is separate my shopping is separate they're so cool and candid whereas we love to fish

we have liked an outfit in a shop but tell me one of you who's gone and bought it you have always gone to the shop on the left and the right what if I get something better Right that's Indian so it's okay as a planner I recommend you only should tell the client even if the client says no no no I'm comfortable with my last Decor person great if you know that decorator if that decorator is reliable and the client is also happy go with it but if that person is saying you say please go

with my flow and that is how you build the trust of a client your Understanding will improve your client will also feel yeah Marisha so transparent Marisha actually wants that I understand cost of three people their confidence in you will approve and then what happens between the three you are then able to push for your preferred vendor because you have won the confidence of a client and then when they will say I am very clear boss as a planner I will go with quality and Design there is second category of a planner who will go

with the commission that they receive from the vendor there is a third variety who seches this much and only says sir F simple I'm not chasing that commission if that commission comes to me I'll take it but I will not recommend a wendor just because I'm getting a commission from them that has just been my style and I will tell you it has worked I may have made lesser money in that Particular year but I have earned respect and reputation in the whole industry amongst vendors understand this part the biggest referral business in our industry

comes through referral of client and referral of vendors cent hot this is the condition of Indian weddings today Q he wants to reconfirm if he's done the right thing and these vendors hoteliers decorators technical partners Are the ones who speak in favor or against you so if they're giving you commission they are not feeling bad they are not going to say oh this person is taking money from me so now let me talk bad no they are happy and they respect that opportunity you have given them but if you are the second variety of planner

who gave the business only because there was a certain sum ass short to you that partner knows it now as a company as an individual when you are being compared To somebody you know not deep inside whether you're better or not than the person you will say to the client you are the best but so that is how it starts reflecting in the market that oh this company is only taking commission from everyone photo video guys don't fall for that trap don't take those commissions from mendi and makeup artist and popcorn Wala And kubara don't

do those things because they all offer it out of respect that you're giving me money you're giving me business you're giving me opportun I would like to extend this to you you should know where to draw that line because the client will come to know right so there is nothing wrong in it in fact you'll be surprised um but when we do International destination weddings we receive official commissions okay on emails these Conversations are so respected internationally they actually write back to you thank you for confirming this business as per our company rulle we secure

you for 10% Commission on your rooms and they're happy to transfer that money to you as they receive the payment but in India it's haa hey can you change the system no can you understand and gauge where to fall for it and not fall for it yes so that is the call you take to Respectable amount H yes I'm a business person I have to run my company I'm spending on getting the best talent I will do what's required as a business call but that does not mean that I only show that vendor's work to

the client I will still choose a person who is not giving me commission but giving me a better quality production better finish better thoughts Q I'm going in doing a better wedding my insta page will look better With that PES come up but my work will show better my client will be happier my client will recommend me to five more people I will close that money and recover that loss over there so develop that kind of mentality that is the way to go forward in weddings don't think shortterm right coming to the question which is

a very interesting question which snea has asked I don't know how many of us will understand this but it's important to understand a lot of cities The process is one person is assigned to further subdivide the expenses the money to multiple vendors some cities the clients are used to I will close the vendor planner will take the Assurance but payment I will make to that vendor and this is true not just in India but also in weddings that happen Indian weddings that happen in Europe and anywhere else there are two Types of clients always some

practices are more common in some areas for example how does Delhi work I'm giving you the example of Delhi simply because the biggest weddings of the country happen over there even today not just in terms of volume but in terms of spending you can't beat Delhi um what happens over there is that a planner is given the full authority to make the payments the client prefers to pay to that planner and I'm talking About the high-profile weddings I'm not talking about your low budget Delhi weddings direct direct but the high profile weddings made including Hotel

the money is rooted through a planner the planner is in a far more powerful position in cities like aabad and Kolkata 50% of the weddings happen similar to Delhi as you keep going further down south uh the trend uh including in cities like Mumbai is client gets a confidence in a planner Only if they are allowed to make direct payments so every place has their own way of working down south they will give you the full hus and responsibility but they will keep part vendor payments through themselves and parts through you so that they don't

get stuck in case the planner gets stuck right why only to protect themselves what if the planner gets cold feet like one you mentioned what if the planner takes up multiple projects like A decorator so many people make that mistake then they don't receive calls should I get stuck no because I made a payment to the vendor the vendor will at least know me and will answer me right so I respect that format of working I am a very secure planner guys I believe that my ideas my skill of operating smoothly my Sops are so

strong that whether you pay me or you pay the vendor I don't care I don't want to lose your trust because I want to maintain my Relation with you for 20 years but that's my thought as swaha I'll compromise on money but I want that you are my client forever I don't want you to think oh why did Marisha insist on paying this vendor directly I'm sure she has a cut there right you don't want that feeling so for one aspect I will recommend that you should go with the flow of what your client prefers

now coming to the other aspect Should you give all the work to one vendor my answer in my suggestion and recommendation is no divide the work and improve your knowledge and skill set on all fronts to be so competent that you are not dependent on one vendor 35 vendors that doesn't mean you commit to the client that you will make the hampers no give the hamper job to a Hamper expert I'm not saying take that away from them but divide your work ideally don't book your technicals through your decorator now in Middle East when you

go they have a good strong Lobby okay they drive you crazy you just have to fall in that trap and then you are entangled with them and so many other countries we've seen this Nexus in Turkey they are hand in glove hand in glove and they don't allow you The Decorator will not allow you to cross them to reach out to a technical vendor because they would have already told those four five technical vendors this wedding date in this hotel is mine no matter where you get the query from you will close it only with

me and because the technical vendor is probably getting 20 shows in a year from that decorator you are coming once you are a guest you are not coming again you may come may you there are high Chances you will not go so will he respect the 20 weddings in a year or that one wedding in five years so the technical vendor will quote you more and will code The Decorator less and that is the way the industry is working currently a lot of us who are still learning wedding planning are not from events background this

will sound so for those of you let me finish my point guys don't interrupt a faculty When they're saying something when you are from the industry you have these issues what SN is mentioning when you are just getting into the industry with my course you don't need to worry because your boss when you go for the internship is taking care of this you will need to know this fact two years down the line you don't need to worry on it today yes you do need to know does I explained you multiple vendors versus one vendor

why you need to ask For everything even for spa I do that I will take codes from three vendors even for a cake I will do that only for improving my knowledge only for offering more variety to the client the client should not feel what she wants to sell no sir you choose this is the quality this is the price make confident keeps winning but when it comes to Decor technicals I work very hard to be able to give it to two different people directly so that Because of one thing my other thing is not

stuck my setup is not dependent on one person it is equally on both and I have control on both for that reason it's better to do that your barain power could be less but look at relationship building in your technical session now guys please ask questions to that faculty my faculty is excellent for all these subjects pricing of technicals a Versus but difference that you will understand then you can tell your client so the client understands to client doesn't understand why somebody's charging you 50 lakh rupees and why somebody's quoting you 75 lakhs and why

somebody's quoting one CR there are five reasons for that which we don't teach in this subject we'll teach you eventually but there are five reasons but at least know it that there are five reasons what are these five Reasons is what you will learn in these 30 sessions right yes who had a question somebody had a question if you have then you can mute kashish is asking can you please explain what is a technical vendor yes it's me kashish yeah I got it I just saw the chat anur has already been sweet enough to reply

so um kashish and for everyone yes what anur has mentioned is Right basically technical vendor is somebody Who provides you with the sound okay with the lights with the trussing okay this is going to be taught to you in production session and there a separate one on technicals so worry different types of fles different types of tring different types of sound uh the sound Engineers versus programmers so it will get covered in that but just as a basic understanding Decor is we know what Decor is technicals is your light sound trussing um it also will

include a lot of more intricate learning as the choreographer will come and talk to you about their requirements about sfx there are many things uh LED use of LED uh there's a subject on technology itself that will come so all that will keep getting covered what do we do for our next meeting we start preparing for all this just like I approached multiple vendors For Decor outside catering gifting options makeup artist Anor multiple options sing Never make a client feel right RSVP Hospitality Logistics is a very important part of a planner's job planners tend to

Outsource it and I don't like it I feel a real test of a planner's efficiency is RSVP okay does anyone know what is the meaning of RSVP yeah go ahead so RSVP is basically uh when you're inviting guests you know you are supposed to know how many guests are there so you can confirm the hotels and accordingly plan your Logistics and then your hospitality so uh you follow up with the people whether you're going to attend the event or not and accordingly then you give them a date that okay so and so date or you

know you do the RS whether you are in for the event or not In for the and accordingly you can change your Logistics or you can change your room bookings or event venue or anything H fair fair absolutely anyone else do we know the full form of RSVP anyone I'm sorry I don't know the full okay anyone but a short in short yeah okay R you a single person of contact for all sorry sorry go ahead who is answering I think kashish was saying Something it was me kashish yeah uh so in yeah so in

short I I don't know the full form but in short it would be a single person of contact for all the arrangements no who knows the full form now don't ask Martin go in Google and tell me if you know you tell me respond respond if you yeah respond if you please yeah yes and shortly respond a silo play which is basically a French word which means Silo Play means please okay so please respond we use it as a term and when we do weddings especially with uh a mix of NRI uh uh client and

Indians or International guests they tend to respect this term and they understand that they have to reply Indians reply looking forward right but it is a common term used originally coming from French and The whole idea in Western weddings is that it is an obvious thing there is no system of calling uh Indian weddings abroad still have calling but other nationalities all don't do callings they give you that number you're expected to write back an email they sometimes share an email ID they create an email ID for a wedding right you are supposed to write

back to them hey I'm so happy you're getting married congratulations I will be there these are my travel plans And all of that access is what the logistics and Hospitality team get to and they make an Excel sheet and they understand the count and they confirm that many hotel rooms a minimum guarantee is obviously given and then the formalization of that happens in Indian weddings we definitely send the RSVP number but we believe in WhatsApp communication followed by one round calling two round calling three round Calling Uncle calling Papa calling many calling so he that's

lot of planners started Outsourcing this in the last few years and uh I don't personally enjoy Outsourcing that because I feel that's my true test and control on a project uh if the client is going to start talking to my sub vendors and and start connecting to them because RSVP is a great way to bond with a client to make them understand the effort you are going through so if you can you should and I Urge this to everyone take up the job of an RSVP person in your internship if you're getting that chance that

is the best learning one can get of client and guest interaction knowledge message drafting Excel sheet management people temperament management Hotel coordination car coordination making of sheets costing you get an understanding on 50% of the costing because so many things Are connected to that one person one department so please don't don't say no to that job role if you're getting a chance just do it for those of you who are running your small Enterprises hire an intern with you or a person if you're able to afford but please do RSVP calling yourself maybe under hook

but don't say I the owner so I will not do it I have done Callings second wedding under haulk name obviously I'm not comfortable telling that I'm Arisha but I just did it and it changed my Approach towards that department it changed my Approach towards understanding the issues that they are facing and I was able to improve my systems and deliverables and I knew how to catch if my RSVP team is act lazy and not doing a good job I was able to improve their efficiency but that doesn't work that's Callum what is this game

so RSVP which leads into Hospitality there is again a subject just may hotel checkins or I'm not going to Del into it that gets discussed with the client makeup artist options collateral designing do we know what's collateral designing yeah anyone wants to try yeah mahima uh so before I uh start like talk start talking about collateral I wanted to add up this for RSVP so it's not just That we collecting data from the guest but like as Indian guest it's a personal experience that a lot of people don't know how because all the these uh

topics are alien for them so a lot of old uncles and aunties they don't know so providing them with proper information is also a very important part of RSVP maps are very alien to them how to open a PDF so having a proper team for RSVP is very important is what I felt and I've also gotten leads from RSVP Oh so that I have because I've done calls myself I realized is very important du to import right calling and having a proper script for that yeah absolutely absolutely it definitely leads to more leads uh better

connection with the client absolutely and collateral designing is designing the invites days to go for your events uh itenary um room keys luggage tags all those come and collateral desig right so again don't Worry you not expected to write all of this down uh because in the subject on invites we not just teach you the different types and styles of invites that are trending what is it that clients expect uh but just for you to have a quick understanding besides the invite what communication goes to the guest and everything that you see at venues right

from your signages for your washrooms to your check-in stand and signages uh to the communication that Goes on WhatsApp and the same is then kept in the room like a welcome letter so all the communication whether it's for a function or for the whole wedding comes under collateral designing right A lot of times planners have in-house designers who do it and you as an employee are surely expected to know how to do this well what is your role Your Role is content writing so again after you do the invite Designing session feel free to go

on Google check out uh welcome letters you'll type welcome letter for a wedding and you will get multiple drafts uh you will type uh quirky signages at a bar you will get lot of content so if you're running a company you should know this so that you know what to ask your team to do and if you are working in a company this will be one of the initial jobs given to you social media management RSVP calling get me content For the collaterals get me reference designs and that is then given to the invite maker

who then gives you five options so collateral designing includes content writing from a planner's perspective some planners don't agree to do it uh most of them agree to do it because um it's very difficult for us to say no to a client you know so so might as well do it nice room hampers I'm sure we understand return gifts social media posting I have Already spoken about it uh once I get the vendor quotes and I make a comparative sheet I tend to go to my client and discuss this I tend to let him understand

cost of Decor is not cost of Decor right when they working Sun so all these inclusions is what my job as a planner is to bring it to their notice that my Fe is one thing but my team is going to eat they're going to drink water every Bottle of water is also cost to the client so the more you will learn about it in sessions the more you'll understand what all gets included in that and of course the final closing details what do we give them we give them our mood boats we give them

the themes we start discussing floral arrangements with the decor team we start parallell talking about technicals and technology and if the client has a Budget We R in a designer if not then as a planner we work with The Decorator and we directly start working on building that particular look if the client has a budget and wants an expert individual person s designing then we engage a designer into the game and of course uh the smaller artists the mendis the makeup artists all of this gets to right uh the disclaimer is already there she's not

the bride she's the groom's mother uh welcome to the new Style of Indian weddings uh where the women are out there they're all out there there is one uh bride's video that went viral six months back where she's doing a MRA for everyone okay and this was at a say a low middle class wedding okay you could see from the setup so you can see from this setup that's an expensive outfit she's wearing she's wearing amazing jewelry she's in a great location you can see her friends are Also extremely well-dressed and extremely expensively dressed so

low middle [Applause] class so boys in the house get ready for a lot of drama uh why do you think Mukesh Amani stays quiet he allows naita to rule the roast right so it is the woman's era um she is more interested in the choreography she's equally interested in the bartender and the graphic designer these are all her areas Of Interest invitation friends welcome right choreography understanding is a big part of our journey thus yesterday one of the students who stayed back and asked me that I'm a choreographer should I do wedding planning yes you

should because choreography is a big part of my job and I want that all of you become good U contributors towards couple entries lot of times clients hire Choreographers entri sometimes we are told as planners couple entry am I well equi to do that right so that becomes the job of a if you are not ready for the day it cannot always be night what was that does anyone know what is that called yeah on you will to know [Laughter] Only it's projection mapping it's LED uh floor LED involved with infographic content absolutely so the

base term for everyone to understand from that is the projection mapping uh in the subject matter of use of technology which is taken with a hybrid students it's not there for the live online uh we teach you what is the tech technicality and what is the other part which is the storytelling that happened there why that particular concept was given and How do you make a concept from here to a PPT to a visual or for those of you who I'd mentioned about attending wow please attend wow we have some cool visual content makers who

are on board doing very Innovative stuff for different areas everyone's been given an area and they're just going to do their random stuff to help you understand uh that that's their vision is their way of putting things up these are the add-ons right gifting is a huge add-on a Gift so some clients like to spend on Decor some like to do gifting some I'm like to do both but you should be aware sub required there's a very important aspect that a planner has to work on which is called the project team a in-house team so

all of you will in turn will be considered as an in-house team even if you are on an internship right for the season you are with employed with that company then There is a group of people who are called only for three days or five days or two days or one day they are called the Freelancers right every city today most cities today have a group of such people that can be hired uh there are Manpower agencies who provide you this um a company like swaha which was formed years ago and because I used to

take sessions at different institutes myself I I had a Natural equation uh growing relation with a lot of Freelancers so I tend to reach out to them directly when I'm doing Mega projects where I have 100 150 team members then I prefer to engage a manpower agency and my in-house team is not getting consumed in managing them but please invest rightly in that project team never save money over there because story over so that I spend we used to hire Venues and I used to train my Freelancers so that they all talk in a certain

way because that was swaha it was a different thing they implemented it in all the companies they went to because they are Freelancers so then they used to tell them kaha gives us this kind of training y should do and they would be like you're getting trained then you now train my team you so but we enjoyed that PA but impression my client can never figure out who is The freelancer on my project never and they like to do that also so don't be surprised so all of this goes on parall guys calling vors CL

te th the multitasking as an in turn please make it a point to take up the rool that your company gives you don't suggest to them I want to try this please second project they might repeat you in the RO please be generous why are they repeating you so that they have Taught you something they should benefit out of it you will also improve in that job role if you do it a second time third project be patient again do the job they're giving you they are switching Your Role you switch they're not switching Your

Role don't switch fourth project is the time you could make a request to the company can I please get another department I want to try something new and they will respect you because you Gave them their due creating contributors guys don't think of yourself think of the company I have actually let go of team members who have come back saying ma'am I've done so much of collateral now I have learned it now I want to do show running and I'm like bro uh the idea of teaching you collateral was so that you learn it and

I don't have to look into it right so I have let go of such talented people I cannot tell you Because of this wrong attitude so while you're becoming a good planner or a good employee please also develop a positive good attitude to work in favor of the company growth see how your contributing to the company you will automatically see a growth in your career right so there on the whole interaction with guests coordinating throughout that period with the vendors happens there's just no no end to the whole thing and Eventually of course you go

on floor to execute that particular project and you get into that drill and that's just yet another wedding that you will hopefully do very well so that's how your stages go in wedding planning from you understanding a client to researching to meeting them to ideating to pitching to them to winning the account and then confirming vend on vendor on vendor each Department job role goes into one subject matter but for you to understand This process and what you need to be sensitive towards is what is your key takeaway from today's session negotiation and finding new

vendors is also an art right and execution is something that you will always I feel you have to keep learning I feel even today I can do better I feel today even if my client tells me Marisha you did a 100 on 100 I can still tell You one odd thing that I think I could have done better so analyzing this is very important and I will always recommend to all of you as individuals also to indulge in something called a swat at the end of every project for yourself or as an individual and for

those of you are running a company for your company do this with every team member does anyone know what is SWAT Yes okay strength weaknesses OPP and threats strength weakness opportunity threat SWAT okay for those of us who don't know you basically go through an exercise this is a self-growth I I done it for myself I do it with every team member of mine since the day I've started my company trust me it's exhausting and I've also done it for us as an organization you start by writing the Positives what is your strength you work

on a project appos me after this uh 35 sessions also before you go for your internship please do your SWAT I'll be more than happy to help you evaluate it you write your strengths that I'm very good with ideation I'm very quick I get along with people so those are physical attributes some are mental attributes you write those things down in strengths then you open a separate column called weaknesses I have a short Temper I take too much time to understand a brief I am very slow at making a presentation I'm poor in my community

communication anything could be your weakness right you could start by doing a SWAT today of who you are as a person and then do your swat at the end of 35 sessions and see how much of that has changed you will find the difference it's a beautiful exercise opportunity I feel I want to do show Running or I want to get into Decor designing or I want to do destination weddings I see an opportunity there because I'm very good with Hotel coordination I'm very good with understanding hotel properties and understanding how to use that property

in a very different way that's my opportunity I think I can lead a team because I was able to manage a team of 10 people who are only complaining and cribbing to my boss but I handled them Beautifully so I see an opportunity in leadership that is opportunity what is threat because of this weakness what is the threat I see I feel I can't handle pressure I might give up Midway I don't eat my meals and that is affecting my health right that becomes what a threat defines in our industry I'm talking you can do

this as a person and do this as an organization and you will automatically Start developing systems when you will see the weakness as an organization ation we didn't service the client as promptly the client had to send us reminders but you have to be so open so n nikal guys it's tough I've seen people break down I've seen people come with oh I only have two points as my weakness because they are so closed in their mind so it's very tricky but it's absolutely awesome so please get into Doing a SWAT for yourself and your

company and your team um you you could start that by doing it today and keep that in that diary and in October we do one more round and then we talk right I'm going to show you the assignment and then I'm am going to allow you to unmute because uh the class is technically over so this is the assignment which you have to submit to us before the 2nd of August welcome to your first assignment Boys and girls with twws uh yesterday him and sir's assignment was not an assignment ment that was mazak mazak okay

this is a proper proper assignment you have to research on a hotel of your choice for a big budget wedding other than the most obvious state which our students love to go to which is Rajasthan if you're dealing with a family that's a love marriage of a Punjabi from Delhi and a marwari family from Kolkata you have Been given the event month the number of days this same will be put up in your group the WhatsApp group that has been formed with you all so don't worry understand what I'm speaking right now don't be in

a rush to write I'm going to share this picture there you have to make a presentation of Maximum six slides right you will get three minutes each to speak where you will do a share screen so please practice Zoom Share screen before you come for the class and you will be given three minutes in which you will be talking that I recommend a hotel for this particular function and these are the pictures of the hotel these are the things that I like about the hotel and then you will also have one slide in which you

are not putting pictures but giving me three more options if I don't like the one on which you have spent five slides right so your Six slide will be a tabul in which hotel 2 3 4 are mentioned with the basic information which is that it has a pool or it has a lawn or it has a ballroom which is the venues inside a hotel take don't get overwhelmed it's a basic one it is so that the ones who have never done um anything to do with events in their life get a first hang or

how to push yourself to finding a hotel right with this compulsory assignment You will get marks on this on the presentation as well as the three minute speech we will be guiding you on how to speak better besides guiding you on how to make a better presentation and of course the basic knowledge of which property you're selected and why it's all subjective guys I'm not here to comment that you didn't select a good hotel so don't worry just see the brief and recommend hotels to me right with that we end this session Thank you very

much uh for your kind interest all the best for the assignment this slide will reach you uh for those of you who have no doubts please enjoy the rest of Sunday and for those of you who have doubts please stay back on the group and I have 15 minutes to answer that uh can we have one by one okay so everybody get a chance to talk and even ma'am can understand and solve and I just request please whoever is there on This please turn on your cameras we are not understanding whether you're a part of

a session or you have just kept the camera off and you're around so I just request everyone whose cameras are off kindly just put your cameras on thank you now you can start with your questions if anybody is having any doubt ma'am can you just run through the uh slides I just missed out a few points about the pitch presentation And the vendor lock and block oh no Mima I won't run through those if there are points you want to understand you can ask me the pitch presentation is a presentation I will be showing in

the next session so I'll be taking you through the whole presentation of say a mo presentation which I will have shown a client of mine so you will get the flow in that particular one if that's what you want to understand yeah that was one thing That I missed in the other one was vend a lock in Block I forgot to write down the point I forgot to write down the points for the same so just so vendor vendor lockin block is to do with your Final Phase where you have understood that okay these are

the people that I'm working with now you negotiate you block them you then lock them by giving an advance so that they don't pick up another project right or if they pick up at least they will keep that much team Handy with you right confirmations approvals confirmation from the client approvals to vendors which the vendor expects from you and then the execution execution we don't cover in this subject because every subject requires its own execution so every session will lead you to execution okay thank you pleasure hi I also have a basic doubt yeah it

was just about the assignment when you spoke about State other than Rajasthan so it's Going to be India only or you can choose International destination you can choose International okay thank you so much and and there's no budget right it's a big budget it's a big budget yeah you are not concerned done with budget all right all right thank you bye bye-bye hi Marisha yeah so I basically had like a very KN questions so yeah so I come from a proper corporate setup that is like my background and um one basic question That I had

is that when I am in my office currently I generally the the idea and the uh uh the process is to call people by their first names yeah so I am used to that idea and I end up so unless I'm speaking in my native language or I'm talking in Hindi then bayya Uncle Chacha Mama comes out and uh I highly doubt that that is the way this industry functions too because I've heard most people go sir and madams yes so and it gets very difficult for me to Do that because instinctively out of these

eight nine years of my work I am used to calling people by their first names and uh I don't know if somebody's going to take an offense to that that's definitely not what I mean to do but it's just how I am you know built and constructed absolutely so I wanted to get that clarified as to what is the right way like uh is it like dependent on people or it's generally s and madams No so usually brides and grooms by first name they are very comfortable all across India I don't see that as an

issue uh with parents I prefer not do doing the Uncle Auntie Vibe I feel that dilutes my professional approach if I'm doing everything with much I I'll find it difficult to get my payment out frankly if I start calling him Uncle exactly yes right so sir and ma'am works best because you're keeping that distance uh I know what you're saying And where you come from it's a question of habit uh in a lot of our uh organizations also we face this where a lot of decorators ER to be called as G you know so vendors

want to be called as G you know uh Amit G they don't prefer to be called Amit but they don't want to be called B bab they don't like that so the G is by default added because you just have to find a way to get your work done so that is that is where it is it's A question of habit got it yeah all right thank you okay hi Marisha m I want to add this to rid's uh question that if she's comfortable in just taking names I'm also from Hospitality I've been a flight

attendant for six years so I have also gone through this uh problem of calling people by names because we are taught to take names names but earlier we were taught that you can take Elder people's Mr Sharma you can call Them Mr Sharma or Mr Kapoor or Mr or Miss K that would be very easy instead of calling them sir or ma'am because then it comes like if you call them sir or ma'am they feel authoritative they feel like they are superior and then they try to you know uh push you down a little bit

that okay the pay if then you are talking about the payments like yeah the payment will be done okay I tell you In yes I feel as a planner it's important for us to accept that they are superior to us because deci not just you got work but thousand other people are earning something today artister DOA so I believe that they are superior to me uh in Hospitality you're not taught that because they they have rented that room or they have rented that seat in a flight right so the the thing is different because there

are very high chances that they will treat You as a housel because you're serving them a food or you are giving them a key you are assisting them but as a planner I'm not assisting them right I have control on their wealth for those N9 months I have control on the way they're thinking and on what they will spend so I am in a very authoritative position but they are superior to me because it's their money so I call them s and ma'am that I Respect you the minute I will call him Mr Kapoor or

Raj Raj though he's offended his wife has collapsed but if I call him Mr Kapoor I will never be able to convince Mr Kapoor to spend that extra two lakhs on the couple entry because Ive maintained that much of a distance from him I'm not breaking the ice I'm not making him feel like I'm probably his younger sister if not daughter you know relation there's so many clients who don't want to think Of you as their sister it happens and I don't want them to think why should the relation be defined why can't I be

that much comfortable with my client to be able to have right on him U for me and he's not Mr Kap for me because we are a and I am Superior because I have full control on him for this that period so you will not face uh this kind of um an Attitude from a client no where he takes you for granted because you mellowed down no that never happens okay ma'am I have two questions also first is photo ops that you mentioned in ideation and theme are the photo ops like uh selfie points that

we can say for the guests or everyone like we put some I have seen in many weddings that there are some bards written for uh placed for selfies and then some Ria painted wi with FL I'll cut you we we teach this in in in Decor Class because for from a planner perspective a lot of times a lot of the photo boots are part of The Decorator scope of work sometimes some of it is highed from an outside vendor but it still becomes a part it kind of Blends there because outside vendor deor enhance so

that gets covered in that session it's basically the selfie point we can say Decor yeah selfie is one part there are many others so that that will be shown To you all visually okay yeah um the second is the you told us in detail backgrounds that develop detailed cost sheets so cost sheets are the pricing for every vendor and everyone it's like that yes so C sheet is every little thing that we spend on including the water that we consume that goes into a cost sometimes we have to give bottle sometimes it gets consumed in

something called Miss ex just in normal language so CET Subject is there a session is there in which all that is thought but with every session you will understand the costing of that particular Department ranges in that particular Department okay last about the assignment the second point was about prepare uh no the families the marar or what do we have to do about that like that is just information it's on you whether you want to use it or not use it like we have to get the information About the uh good big families of Delhi

or like if so remember last class what I mentioned that when we give the assignment we will share it on WhatsApp you keep reading and you understand it and I spoke why because the client will never decode some brief to you so right now I'm a client I have given you a brief now I will not decode it for you only so that kush you start understanding how to interpret a brief so it's a part of the thing it's not Like I want to trouble Kali and not tell her it's not like a trade secret

but it's just that I want to develop your skills to be able to decode a brief by reading it by listening to the client when they spoke and having your own interpretation of it okay so we'll put it up on the group you will read it Aram say and you will understand so many times the client over briefs right doesn't mean I have to act on everything that's shared with Me done yeah thank you ma'am all right Nika any questions prianka ridi Niha ma'am uh I have a query related to email ID yesterday I I

I was trying to send the pp that hmon said told and uh I'm facing some issues mail or failure you can reach out to dipika after this session you can call her okay and I don't know where it's gone and how what has happened I I will help you I will just drop a proper me uh the mail ID and everything to you right now okay ma'am thank you so much Okie dokies we shall see you next Saturday good luck have a good week is everyone done uh Manisha mam can you just wait after okay

yes thank thank you thank you bye-bye thank you so much ma'am for the session thank you take care Kali you too Mom bye bye can stop the recording