hello my name is Anna today is my first day as a flight attendant I feel excited but I also feel nervous my uniform is new my hair is tied neatly I check my smile in the mirror do I look ready I arrive at the airport early flight 102 is going to New York it is a big plane there are many passengers I meet the pilot and the other crew members they all seem confident will I do a good job like them the boarding gate opens people walk in with bags and tickets I stand at the
airplane door I smile and say good morning welcome some people smile back others look tired then something happens a small boy runs ahead of his parents he is holding a toy airplane wait I call his parents chase after him they laugh nervously sorry the father says I smile the boy looks at me and asks are you the pilot I laugh no I am a flight attendant I say more passengers come come one woman stops in front of me she's holding a ticket and looking around where is my seat she asks I check her ticket you
are in seat 15 C I say she nods but looks confused I point inside the plane go straight and look for the numbers I explain she smiles and says thank you as the line gets longer I feel more nervous a man walks up next he has a big suit case I look at it it is bigger than the allowed size what should I do I take a deep breath good morning I say your bag is too big for the cabin it must go in the cargo the man looks at me he frowns but I need
it he says my hands feel sweaty will he listen to me the passengers keep coming a mother carries a baby the baby starts to cry the mother looks embarrassed it's okay I say please take your seat the sound of the baby crying fills the air will the baby calm down down finally The Last Passenger boards I check the aisle to make sure everything is okay the captain speaks through the intercom crew prepare for takeoff my heart beats faster am I ready for this flight as the airplane doors close I think about the day ahead what
challenges will I face will the passengers be happy will I do a good job I smile again it is only the beginning of the flight and I am ready to learn what will happen next I stand at the airplane door the passengers are all seated now I feel a little more relaxed but then the man with the big suitcase standing stands up he looks upset my heart beats faster what is wrong the man walks to the front of the plane he points at me and says I need my bag I feel nervous sir I say
your bag is in the cargo it's too big for the cabin he shakes his head but I need something inside it he says it's important the passengers start looking at us I don't want to make a scene I smile and say please wait here let me ask the captain I walk to the phone and call the cockpit Captain I say a passenger wants his bag from the cargo what should I do the captain sounds calm tell him to wait until we land he says I go back to the man sir I say I'm sorry you
can get your bag after we land the man looks angry but what if I need my medicine he says loudly my heart sinks is he sick I take a deep breath do you feel sick now I ask he shakes his head no but I might feel sick later he says I think quickly do you know the name of the medicine I ask he looks surprised yes it's in my pocket he says he checks his jacket and pulls out a small pill I feel relieved you already have it with you I say the man looks at
the pill he laughs nervously oh I forgot he says thank you for helping me I smile and say it's no problem please take your seat now the other passengers clap quietly I feel proud just as I start to relax a woman calls out excuse me she says I turn around she's holding her phone the Wi-Fi is not working she says I need to send an email I look at her and think for a moment the Wi-Fi will start soon I say please wait a few minutes she frowns but it's urgent she says my hands feel
sweaty again what can I do I walk to the back of the plane and find the senior flight attendant the WiFi is not working I say she nods and smiles it always takes a few minutes to start she says tell her to try again soon I go back to the woman please try again in a few minutes I say she sigh but nods okay thank you she says I stand in the aisle and look around everything seems calm for now but I know the flight is not not over yet what will happen next the plane
is in the air now I walk through the aisle checking on the passengers most of them are quiet reading or watching something on their screens I feel a little more confident but then I hear a voice excuse me a woman says she is sitting near the window I walk over to her yes how can I help you I ask she points to her seat belt it's stuck she says I lean down and check it it is Twisted I fix it for her there it's fine now I say she smiles thank you as I turn to
leave I hear a loud noise a tray of food falls to the floor I see a child sitting with his father the boy looks guilty I'm so sorry the father says he knocked it over by accident I smile and pick up the tray it's okay I say let me bring you another meal I go to the back of the plane and find another tray of food I return and give it to the Father the boy boy looks at me and says I'm sorry I smile and say it's okay be careful next time the father thanks
me and I feel better just as I am about to sit down a man stands up he is holding a book excuse me he says can I get another drink I nod of course I say I walk walk to the drink cart and get him some water when I return he smiles thank you he says then something unexpected happens a woman in the middle of the plane stands up and says my phone is missing everyone looks at her she looks upset I had it in my bag and now it's gone she says I walk over
to her are you sure it's missing I ask she nods I checked everywhere she says I look around and see her bag under her seat may I check your bag I ask she hesitates but says okay I open the bag and find the phone inside a small pocket I show it to her here it is I say she looks embarrassed oh I didn't see it there she says thank you I feel relieved but then I hear a loud cough a man near the back is coughing a lot I walk quickly to him are you okay
I ask he nods but keeps coughing can I get you some water I ask he nods again I bring him water and ask do you need anything else he shakes his head no I'm fine now thank you he says I feel glad that he is okay as I walk back to the front the turbulence starts the plane shakes a little the captain speaks through the intercom ladies and Gentlemen please fasten your seat belts we are experiencing some turbulence I quickly check that everyone has their seat bels on a man in the aisle is standing sir
please sit down I say he looks surprised but sits quickly the plane keeps shaking and I hold on to the seat a child starts crying I kneel beside him it's okay I say this will stop soon the mother looks at me and and says thank you finally the turbulence ends the captain announces we are now flying smoothly thank you for your patience I feel a wave of relief I take a deep breath and continue my work but then another passenger calls me excuse me she says I think I lost my wallet it my heart sinks
another problem I ask her where did you see it last she says I had it in my pocket but now it's gone I look around her seat and under the cushions finally I find it on the floor here it is I say she smiles thank you so much just as I think everything is fine the baby from earlier starts crying again the mother looks tired I bring her some water and say would you like me to hold the baby for a minute she looks surprised but says yes please I hold the baby and walk down
the aisle the baby looks at me and stops crying the passengers smile at me you're doing a great job one man says I feel proud but also tired as I return the baby to her mother I hear another voice excuse me someone says can you help me with my bag I turn around and see an older woman pointing to the overhead compartment it's too heavy for me she says I nod I can help you I say I reach up and take down the bag she thanks me and I smile it has been a busy flight
so far and there is still more time to go I wonder what will happen next the flight is calm now most of the passengers are quiet some are reading others are sleeping I take a moment to breathe maybe the hardest part of my day is over but then I hear the sound of the intercom attention crew the captain says we are experiencing turbulence again please take your seats I quickly checked the aisle some passengers are still not wearing their seat belts I walk quickly to them please fasten your seat belt I say a man near
the back looks at me and says why something wrong no sir I reply this is just for your safety he nods and fastens his belt I feel relieved but then the plane shakes hard passengers gasp a cup of water spills on the floor my heart beats fast F I grab the seat near me and hold on the turbulence gets stronger a baby starts crying again the mother looks at me what is happening she asks I smile to stay calm it's just turbulence it will stop soon I say then something unexpected happens a man near the
front stands up he looks panicked I can't breathe he shouts passengers turn to look at him I rush to him sir please sit down I say he shakes his head I feel dizzy he says I help him sit in an empty seat take deep breaths I say I grab a small oxygen mask from the emergency kit and give it to him breathe into this I say the turbulence continues the plane shakes again another passenger screams we're going to crash I feel a lump in my throat I must stay calm no we are safe I say
loudly please stay in your seats and keep your seat belts on the man with the oxygen mask starts to to calm down I feel better he says I nod and smile you're okay I say but then I hear another noise it is coming from The Galley I walk to the back of the plane and see that a food cart has rolled loose it is blocking the aisle I push it back into place and lock the wheels as I turn around I hear the intercom again the captain says attention crew prepare for a possible emergency landing
my heart stops emergency landing I look at the senior flight attendant she nods at me follow the procedure she says I grab the safety manual and prepare to give instructions to the passengers I walk to the front of the plane my voice shakes a little but I speak clearly ladies and gentlemen we may need to make an emergency landing please follow these steps I show them how to put on the oxygen masks pull the mask down and place it over your nose and mouth I say fasten your seat belt tight a woman raises her hand
will we be okay she asks I smile at her yes the pilots are trained for this you are safe I say the passengers listen carefully the plane shakes again but no one screams this time everyone looks at me I feel the pressure but I stay calm the captain's voice voice comes through the intercom again crew prepare for landing I take a deep breath the plane starts to descend my hands feel sweaty but I stay focused suddenly the child who spilled the food earlier starts crying his father looks helpless I kneel beside the child it's okay
I say we are landing soon and everything will be fine the plane shakes one more time I hold on to the seat I see the runway getting closer through the window the wheels touch the ground and the plane bounces slightly then everything becomes still the captain announces we have landed safely thank you for your cooperation the passengers clap and cheer I feel a wave of relief I stand up and smile at the passengers thank you for staying calm I say please remain seated until the plane stops completely the man with the oxygen mask looks at
me and says thank you for helping me the mother with the baby also smiled and says you were amazing I feel proud but I also feel exhausted as the passengers leave the plane many of them thank me I stand at the door and smile at each one when the Last Passenger is gone I finally sit down my legs feel weak the senior flight attendant comes to me and says you did very well today I smile thank you I say it was the most intense moment of my life but I stayed calm I wonder if all
flights are this difficult what will happen on my next flight the passengers are leaving the plane now I feel a mix of relief and exhaustion I stand at the door and say goodbye to everyone thank you for flying with us I say most people smile and thank me back I think the stressful part of my day is over but then something unexpected happens a man stops at the door he is holding his phone and frowning excuse me he says my bag is missing I feel a jolt of panic a missing bag a again sir can
you describe your bag I asked he says it's black with a red tag I nod and walk to the back of the plane I check the overhead compartments and the seats I see a black bag but it doesn't have a red tag is this the right one I bring it to him no this isn't my bag he says my heart races where could it be I check the crew storage area there are no extra bags there I take a deep breath and think suddenly I remember sir I say did you check the cargo area his
eyes widen oh no I think I checked my bag at the gate he says I smile and Nod yes your bag is in the cargo it will will come to the baggage claim area he looks embarrassed but relieved thank you he says I forgot about that I returned to the cabin thinking the twists are done but then I hear a voice from behind me excuse me a woman says she is holding an envelope I found this under my seat I take take the envelope and look at it it is thick and says important documents on
the front there is no name who is it I walk to the senior flight attendant and show her the envelope what should we do I ask she says we must check with the passengers someone might still be here I heard hurry off the plane and see a man talking to the gate agent he looks worried he is holding his pockets and shaking his head excuse me sir I say are you missing something he looks at me and says yes my documents I hand him the envelope his face lights up thank you so much he says
this is very important as I return to the cabin again the captain calls me Anna he says you handled everything very well today you are a quick thinker I smile and thank him I sit down for a moment and take a deep breath the flight is over but I realize something being a flight attendant is full of surprises I wonder will my next flight have even more twists the plane is now empty the passengers are gone and the cabin is quiet I sit down for a moment and take a deep breath my first flight is
over but I still feel the excitement and nervousness from everything that happened the senior flight attendant walks up to me she smiles and says good good job today Anna you handled everything very well I smile back thank you I say it was harder than I thought we begin cleaning up the plane I pick up empty cups and wrappers from the seats suddenly I see something under a chair it's a small stuffed animal it looks like it belongs to a child I hold the toy and think about the little boy who spilled his food earlier could
this be his I feel sad for him how will he feel when he realizes his toy is missing I take the stuffed animal to the gate agent can you keep this in case someone comes back for it I ask she nods of course she says as I turn to leave I hear a voice behind me excuse me I look back and see the father from earlier he is holding the little boy's hand the boy looks sad did you find a toy the father asks I hold up the stuffed animal is this it I ask the
boy's face lights up yes he shouts he grabs the toy and hugs it tightly thank you so much the father says you've made his day I smile and say I'm glad I could help I returned to the plane and finish my work the captain comes out of the cockpit Anna he says you did very well today you stayed calm and helped everyone thank you I say I was nervous but I tried my best as I leave the plane I think about all the things that happened today the turbulence the missing bags the scared [Music] passengers
it was a lot to handle but I also think about the happy faces the man who found his documents the boy who got his toy back the mother who felt supported I realized that being a flight attendant is not just about serving food or showing safety instructions it's about helping people staying calm and solving problems I walk out of the airport and feel the cool air on my face the Sun is setting and the sky is orange and pink I smiled to myself my first day was full of surprises but I made it what will
my next flight bring I don't know but I'm ready to find out here are 10 questions about today's story write your answers in the comments below let's see how many you get right one what is Anna's job a pilot B flight attendant C gate agent D passenger two why was Anna nervous at the start of the flight a it was her first day B the passengers were angry C she lost her uniform D the plane was delayed three what did the little boy lose on the plane a his book b his toy C his shoes
D his bag four what did Anna give to the man who said he couldn't breathe a a bottle of water B an oxygen mask C his bag D a safety manual five where was the man's bag that he thought was missing a in the overhead compartment B in the cargo area C under his seat D at home six what did the mother with the baby need during the flight a a blanket B water C Anna to hold the Baby D both B and C seven what did the woman find under her seat a a phone
B important documents c a wallet d a boarding pass eight how did Anna help the boy's father after the flight a she found the boy's toy B she gave him directions C she carried his bag D she helped him find his seat nine what did the captain say about Anna at the end of the flight a she needs needs more practice B she did very well C she made mistakes D she should try another job 10 what lesson did Anna learn by the end of the story a flying is dangerous B helping people is important
C passengers are difficult D the job is only about serving food how did you do if you want to check the correct answers you can find them in the pinned comment below don't forget to share your score and thoughts in the comments let's keep learning together
