this is a residential fire and then the door on removes tomorrow and throw Allah the only thing in the front grill now maybe cannot save it will be probably something between four to six weeks foreign [Music] to upholstery cleaning to Restoration works of electronics supercomputers servers in a commercial building renovation restoration also known as Chan I'm the MD of big red 46 years old 30 years in this company and that's what I am there's a residential fire in a two-room hdb flat we are here to help the community restore the home back to its pre-loss
condition and renovate whatever necessary the home was lived in by a disabled person and a child and right now they are now they just released from the hospital and I think they're living with some other family members before they can move back into the home the frame may be burned [Music] with some pictures by tomorrow or day after well basically we got a phone call uh from the community services and asking for our help and our assistance in restoring the home so when we heard about this uh case we decided we were doing pro bono
for the family and help them get back on their feet for the dolphin no issue we can uh you know only done this food only bubbling they will just script first and what's the area that maybe in this world only need to scream at this wall because you see the paint bubble here so but the area where you can't skip them they will start to wipe foreign and the Spalding of the concrete has caused all these blisters and then hold it chipping off of the paint so we suspect the fire started this corner and that
heat has such an intensity has caused this kind of damage to the walls and plaster [Laughter] my name is double I'm 37 years old I work as a sales director at Big Green if you move along inside you can see the wall actually there's less disturbing here and here on the left and right and one finish the kitchen area is basically only took damage and some seed damage so our scope for this home right now as part of restoration will be as you can see scraping all the damaged paint we'll also be doing decontamination to
the walls and furniture and after once that's complete we will paint up the wall ceiling and we'll be also changing the floor in the flooring also is a vinyl floor which is now Beyond restoration because of the proportions that have been burned and melted so a typical job like this will probably take seven to ten days minus any public holidays and weekends and all these things but if you were to talk about this drop from start to end a big way were to carry on all the works which we are talking about saving the debris
electrical water and so on and so forth it will be probably something between four to six weeks before we hand over back to the fly end foreign [Music] to look white again and we're going to clean as much as we can in terms of the furniture and then last would be some kind of repair where the hinges will be repaired or some laminate will need to be re-laminated so these kind of existing items that left behind are the ones that are really challenging to clean and really restore and also to the point where you want
to restore where someone can still use it for another five to ten years the the main door frame yeah to uh stand down to modeling the tender lighting well I'm in charge of the sales team and my job is to ensure that we meet our targets you know and the targets put off and set forth yeah I also send out quotations and follow up with clients and meet with clients you know just so that our business is always ongoing and up to date [Music] uh well we have three core businesses or one is the cleaning
which is carpet cleaning and upholstery cleaning we specialize in cleaning Fabrics basically for hotels homes and offices the second part of our business is the fire and flood resolution business where there's a property there's suffered any water damage or fire damage we come in there and try to restore it back to its pre-loss condition and the third business that we are running right now is the mold remediation business where we do decontamination and disinfection for more affected areas basically anywhere like in commercial or residential and I think in the last two years we've also moved
into the disinfection business a bit more with Kobe so you want us to remove the door oh also okay success I think by uh by Friday we will start the painting work [Music] my job entails supervising and looking after all the different departments so those departments can be from your admin to sales to marketing operations as well but a lot of it also involves bringing in your business new ideas and to implement those ideas foreign [Music] so today we had a Metropolitan YMCA our client is now opening up to the public so where they can
use their ballrooms they use the ballrooms for functions and whatnot so today we're here to restore one of their ballrooms we're going to assess the carpet and we're going to address any stains that they have on the carpet and hopefully we do a good job for them hey Veronica hey hi thank you I'm good I'm good okay so for the ballroom today right yeah okay which floor are we on we're going to the second second floor yeah Metropolitan YMCA is a charity as well as a social Enterprise as a charity it helps the needy and
as a social Enterprise all the net proceeds from the conference and the rooms will actually serve our community outreach programs I handled the carpet cleaning division as well so a lot of the carpet cleaning site visits that they're all done by me some of them that are very small we don't have to go down for a site visit but otherwise I do have to go off a side business for carpet cleaning hmm okay what's happening today is actually a deep cleaning of our carpets in our function room we have quite a lot of traffic in
our function room and we need this place to be always maintained in a Tip-Top manner when's the next function happening actually in two days time two days okay awesome all right so what I'm going to do now is just going to have a look and assess the carpet first okay so at least when my team comes I know I can tell them which areas were specifically focus on and address first and then after that we'll restore the entire couple all right I've actually known big red for some time now for more than maybe 30 years
and I have a lot of faith in their services after assessing the carpet is generally quite clean there are obviously some areas where they've been masking tape for a long time and so when you remove those you can see that the adhesive is quite strong to the carpet so you might have some issue with it I think it will be fine there's one issue with the carpet being overstretched you can see Ripples and whatnot so the way to address that would be stretching the carpet but we might not be able to do that today but
it's just something that I have to point out to the client just for as an observation otherwise the carpet is quite okay there are some streaks and some black dots and whatnot but I after a restoration they should be removed foreign [Music] culture and this is a very family run business so for me that culture was something that took a while to get used to I tried to change it I tried to change the the home base culture into something more corporate but it's very difficult when um not everyone's on the same page all right
so this is the place I think about 2000 square feet there are some stains that I want to show you so these no so these are the waterless stains and stuff and then stuff like this this one is a burn burnt or some slightly right so this one is no no it can't do much and then there's one stain there from masking tip foreign restoration is a four-step process what we're going to do is the first step is uh by lifting so what that does is essentially we lift the pile of the carpet to ensure
that each fiber is uh you know separate from each other the idea behind that is you get the carpet more flush and also when we apply the cleaning solution which is the second step it is able to penetrate deeper into the carpet and then the third step is we shampoo the carpet it is essentially like you putting shampoo in your hair and then running your fingers through your hair to massage it right so that's the whole concept behind it and then the last step is hot water extraction now we truly believe that there should not
be any chemical left in the carpet once we're done with it any residual chemical in the carpet makes it a bit more sticky and it gets dirtier faster so the idea is to remove whatever chemical we've introduced into the carpet and remove it and that's what we're going to okay I'll give you an example right like I'm a very active dad she looked right into my eyes and she said no I love putting my daughter to sleep every night but every night there will be phone calls that still come in so my instinct as a
business owner is to rush out and get that phone but because it's a business missed opportunity if I don't pick up the phone so I still have those problems you try to get everyone involved you explain to the rest of the team that within for these two hours I cannot do any business so you need to handle the calls for me the fact the head January has been a slow month so far so we need to talk about new jobs and what we're going to do so you know in the last four to six weeks
we didn't have much fire or flood jobs are so I think you can see also the DC fashion jobs are tapering off you know I said he says go less you are getting Less jobs there and even our regular contractual clients they are not really coming back to us or they are postponing their cleaning so after Chinese dinner so this gap between 1st January to Second Feb we're having a tough time I mean not other years where you know we see an influx of cleaning and our clients come back for Chinese New Year so I
think we're gonna look into what we can do in terms of marketing or our online store or any avenues that we have or any other job that we can uh tap onto our Market we can tap into for this movement or this month because this one looks quite Bleak we will figure it out when the time comes right now until March we have enough projects huh I need to talk about the admin go so I've already put out it's on certain platforms resumes are coming in I've put my name and another I think your name
in there for emails to come in so that admin thing that we really need to sort out and hopefully we can find someone sooner than later so that there's a proper handle here [Music] do you want a coffee or tea tea [Music] Nora is my daughter who is now she's a personality of her own the reason I'm struggling with words is because there's so much to say about her one two three okay what is it coffee she's very mischievous but very witty there are times where we don't know how to handle her but then she
becomes mature about it and she says yeah it's okay Daddy you can do it um so yeah that's strange as well so she's a mischievous she's also mature for age and and yeah so she's a bundle of dry can you show me the favorite fish from here the red one I thought it was the pink one the red one have a good breakfast foreign [Music] even for carpet cleaning or disaster restoration they respond quite immediately even if I have to call them in the middle of it of the night for emergency services I think today's
cleaning will definitely help us in terms of when our guests come to our place they would be happy to see a place that is clean stain free and you know give us the good image that we have [Music] and when there is a disaster or as and when there is a knee we always try to help the community as we can so to give you an example in 2020 because of kovi all the places of worship which needed this infection be the most church or Temple we help them by getting this work done either pro
bono or at a very minimal cost which they can afford when it comes to a fire loss or restoration loss be it a small section or a big section we try to help out in every way we can be Logistics renovation or resolution works [Music] [Music] [Applause] Serving Spoon and with this one kimchi mama will bring the condiments up Laura [Music] so the family is huge because we've got cousins and all that but my immediate family is got a mother who's a yoga teacher she does uh and you know recently she's become very enterprising she
not only does yoga through Zoom which is great covert has helped in that my father's retired now I used to be a businessman in and used to trade in spices and different Goods I spy with my little eye um and where's a rabbit can you see a unicorn [Music] yes you can find it so one of the reasons we came over uh brought you over just to tell you something one is uh that we're gonna extend Nora School two the reason for extending Nora school is because we need more time at home because uh Nora
is going to be an elder sister foreign [Music] per se but we were not against it um so there was one afternoon where she basically whatsapped me saying um I need to tell you something and call me and I kind of sense that this is what it was and she basically did a pregnancy test in her workplace in the toilet and she called me from there all excited and then she apologized for doing it on her own because I wasn't there but I think she was equally excited because she just wanted to know whether she
was pregnant yeah so grandparents again we were still not so unsure but we were still only going to celebrate after we got a check with a doctor excited to be uh grandparents again so then we went to the doctor and the doctor said pregnancy test these days they're like very accurate so you don't need to come to me okay why is it [Music] so this job is 24 7 right whether you're single whether you're a parent it doesn't check that the job goes on right so the biggest thing for us or biggest thing for me
at least would be the work-life balance yeah that's the one of the biggest challenges foreign ERS want to disinfect or do deep cleaning before they all send their stuff back to the office if you ever want to be a boss of this company you have to know all the Departments all the trade by heart oh yeah [Music] [Music]
