[Music] many problems at work are just symptoms of deeper issues therefore to solve a problem effectively so it doesn't reoccur we need to drill down to identify the underlying cause seichi tu's five wise technique is a simple way to do this to use it you start with the problem you're facing and then keep asking why and until you've discovered the root cause for instance imagine the IT team in your organization has just rolled out new software for tracking everyone's expenses but no one on your team is using it even though they've all been trained so
you use the five wise technique to get to the root of the problem you start by asking why people aren't using the new software they say that they don't like it and it's a pain to use then you ask why they don't like it they tell you the system asks them for information they don't have then you ask them why they don't have the necessary information they say that the system wants their scanned receipts which is fine but it also wants them to list exactly what they bought sometimes the receipts don't list individual items when
this happens they can't use the software in this case it took just three y questions to get to the root of the problem the system is asking for information that your people often don't have so they're avoiding it because it's not useful if you hadn't used the five wise technique you might have just got angry with your team again for not using the software as they should have but now you know what you need to do to resolve the situation the five wise technique is a simple way to get to the root of a problem
you can find out more about it in the article that accompanies this video [Music]
