In fact, there are many things that we only discovered after doing food delivery . For example, a girl ordered a meal for a boy because it seemed that the girl was on a business trip. She made a note and said, "Please help me deliver it later.
Please check if there are any other girls in the room. " By the way, I can help you find what you want to do, so that everyone around me can live a good life. As long as you are happy enough, I think you will be successful.
Hiho, hello everyone, I am Zhiqi, welcome back to the Strong, my friend. Recently, we saw the trailer of the Ministry of Transportation. It is said that the basic freight for food delivery will be adjusted, and the freight may increase as a result.
We are also curious about why the freight for food delivery has to be increased, and what is the living conditions of Taiwan's delivery workers. In order to gain a deeper understanding of Taiwan's food delivery industry, we invited today The guest is Chen Yuan , the chairman of the National Food Delivery Industry Union. Where is the strength of my friend?
Chen Yuan was a full-time delivery boy and is now the chairman of the National Food Delivery Industry Union. He leads the union to continue to fight for the legal system for the food delivery industry. The Guarantee Trade Union has also successfully fought for the rights and interests of delivery workers many times before .
For example, in 2021, it successfully helped delivery workers obtain a reduction in taxes, etc. Next, I will ask Chairman Chen about the current situation of Taiwan’s food delivery industry. And the work secrets of delivery people.
But before we start, let us enter a commercial service period. OK. At the beginning, I would like to ask our Chairman Chen to briefly introduce himself to our audience.
Dear audience friends, hello, I am Guoguo. Chen Yuan, the chairman of the Food Delivery Industry Union, I heard that before becoming the chairman, he worked as a full-time delivery boy. How long have you been in this business?
I probably started doing food delivery in 2018~2019 . Actually, Running a food delivery business probably lasts about 4 to 5 years. And I think it’s a bit presumptuous because you look so young.
How did you become the chairman of the national board? In fact , after running a food delivery business myself, I found that there are actually many problems in food delivery. Many of our drivers will discuss these problems in the group.
Later, we will think that we do not have a substantial unit to report it to public opinion representatives or government units. Should one person come out to take charge of these issues? We should report them to government units and coordinate them.
That’s why we will jointly organize a union with some delivery driver friends in 2021. Most of our union members now are delivery workers. Some of them have normal jobs , so in fact, if all delivery workers in Taiwan have joined any union, the proportion is probably less than 1%.
For example, we are an industrial union. According to relevant government regulations, we cannot handle labor and health insurance services, so right? Many drivers will think that if you join us, you won't be able to get anything immediately.
In this way, what are the main things the union is doing ? We will bring the issues reported by the relevant drivers or industry issues to relevant government meetings, whether it is the Ministry of Transportation or the The Ministry of Labor even lobbied with public opinion representatives and then found some political parties to discuss how to protect this industry. Whether it is for consumers , delivery people or even stores, we hope that this industry can be relatively healthy.
Local development also includes putting on some programs or holding some parades or symposiums. The first thing I am curious about is when you are doing food delivery, how many orders do you usually take in a day and how much money do you make ? For Taipei City, the order volume may vary according to different counties, cities, and regions.
I mainly ran the two-way trip in Taipei. During that period, the average was about 3 orders per hour. At that time, it was about 1 order.
The starting price is 60 yuan, but my running situation is relatively lazy. At that time, I was actually running full-time. In fact, I was not serious about running.
It was about 40,000 to 50,000 yuan in one month. Will there be any extra bonus if it rains during that period ? At that time, for that period, we will have rainy days to increase the price.
The price of each order may be 5 yuan or 10 yuan. For other delivery people, if you are serious, you can run. What if you are in 2019~2020?
Drvers who are really serious about driving in downtown Taipei may indeed have a monthly income of 100,000 at the beginning. Most drivers spend a lot of time to work out the working hours. The daily working hours start at about 12 hours, including overtime pay.
Yes, yes, in fact, in this work, it has a stipulated number of hours in a day . Then you can't have more? Will there be such a mechanism?
For example, timeout did not exist at the beginning , but in the later part, Uber proposed one themselves. Maybe it’s a global policy , so Uber’s current maximum is 12 hours a day, OK. For Foodpanda, it’s 16 hours to 16.
In fact, it’s still very hard , or pretty hard. I’m curious, that is, from the perspective of a delivery person, the farther away something is. In fact, the price will be higher.
Is it calculated based on time or even distance ? To the outside world, the platform calculates distance, but we are actually guessing that it is calculated based on time , so its amount is not fixed . Its amount is a bit like a hypothesis .
I estimate that it will be delivered from the mansion to here. I may have estimated that it is 60 yuan , but if it is 60 yuan and no one picks up , my platform system will calculate it and I change it from 60 yuan to 70 yuan. 70 yuan still no one will pick up the change.
When it reaches 80 yuan, someone gave me 80 yuan. The next time it will be 79 yuan, 78 yuan, 77 yuan. There will always be a critical value.
There is big data that can be used to calculate how much it usually costs to get from point A to point B. There will be a driver. Another thing I am curious about when doing delivery is that it will have a predetermined delivery time.
If it exceeds the time and is delivered late and the customer complains about this, will there be a fine? Not for the driver, but this thing There is no so-called timeout situation in Foodpanda compared to Uber . But in Foodpanda, this thing was actually something that many drivers hated in the past.
It had a limited time of 5 minutes . When the driver received the order, it would sometimes be almost 5 minutes. It will sound a very rapid beep, and that thing will actually make the delivery driver a little bit disguised when riding the bike.
He wants to press the accelerator harder. Oh my God , yes, so this may cause some dangerous things, yes. So we removed this thing later.
We all know that food delivery is hard-earned money. But sometimes we hear people complaining about the quality of the delivery service, so we collected some rumors on the social media. We are curious whether this is true or false.
The first rumor is that delivery drivers often do not Will it be delivered upstairs ? Is this because the delivery person is lazy? If we look at Foodpanda, it is stated in the contract that it must be delivered to the customer’s designated location .
So basically if you use Foodpanda, Foodpanda’s drivers will actually deliver it upstairs . But in Uber Eats Here, they write that it is recommended to deliver to the customer's designated location , so there is a vague space to deliver it to the 1st floor. Is this a very troublesome thing for the delivery person ?
To be honest, the scary thing is that usually if we go upstairs and park illegally on red lines in some downtown locations or in Taipei City or some counties and cities, we have no way to find a legal parking space, park the car, and then walk there. The guest's house is upstairs, so it often happens that I agree to cooperate with the customer's request today and I will send it upstairs, but when I come down, I find that there is an extra one. The deduction of 600 yuan is really a direct waste of money.
This is one point . Another point is that we will think that if we enter, If you go to a community, you may need to renew your ID card or something . Some buildings may even ask you to take off your helmet and raincoat.
Secondly, when ordering takeout, we often encounter no one there. Did the delivery driver who took the order deliberately not take the order when he saw that the location was inconvenient? Will there be such a situation ?
Our own delivery people are more experienced drivers. We have a system in our hearts that is a bit like a store blacklist. How do you say this?
How do you say it is a blacklist? Sometimes when we see the screen of accepting orders, when we see the address of the store, the more experienced driver will judge that the store at this address is not good , so I don’t want to accept a situation like this , which is what we did a few days ago. There was a case.
There was a papaya milk store in Taoyuan. The store said that after taking the order, he asked the driver to take the order . Since the store is located inside Terminal 2, you cannot ride a motorcycle, so he asked the driver to ride to the nearest Jijie Dayuan Station and take the Airport Express to Taoyuan 2.
From the terminal station, we walk to the food underground mall to pick up dinner. So how can it be possible for our driver? We have to spend 20 to 25 yuan first, then take the Airport MRT from Dayuan to Terminal 2, pick up the meal, and then spend 20~25 yuan to come back and pay again.
For a parking fee, I may park at Dayuan Station, so the cost of this bill is 60 yuan . So you will also be very unhappy about going to the underground food court of the department store? Because it is also very complicated .
In Xinyi District, there are some Department stores will have planned a temporary parking area for delivery people, for example. If some department stores do not have this temporary parking mode, it means that it is like the red lines around Xinyi District, which is inconvenient for us to pick up food. Next, I want to ask Is there a customer blacklist circulated privately by the delivery staff?
We will judge the location ourselves. There are some problems that are not entirely the customer's problem. Of course, there are customer situations.
For example, we have contacted Hsinchu before and a delivery staff once delivered to a branch. The guest who rents the suite is a male. He opens the door and takes the meal naked.
We will circulate the guest's address in the driver's group such as Hsinchu, so when everyone sees this address, they will pay special attention to it. Maybe there are some In relatively large communities, for example, the affordable housing in Banqiao has about 28 to 32 buildings, so our delivery guys walked to the central management office to change their certificates, walked in, and then came out, which took about half an hour. Rumor has it that 4 delivery guys kept I cry about being poor, but I heard that you can actually make a lot of money, even one million dollars a year .
As I just said , you actually have to run very, very, very fiercely. Assuming that you are an average person, what do you think is a reasonable salary for a delivery driver? If we take Taipei City as an example , under normal circumstances, it’s probably about 40,000 to 50,000 yuan.
Usually , after deducting the cost of our necessary expenses , we can actually use about 70% to 80%. This is normal, but like in Foodpanda, there are also Normally, Foodpanda has a so-called order pickup rate . If your order pickup rate does not reach 85%, your salary will be directly reduced by half to one-third.
Just now, we have heard a lot of questions from customers. On the other hand, you will often Have you met some overseas customers? Do you have any exaggerated stories you can share with us?
Yes. In fact, there are many things in food delivery that we only discovered after doing it ourselves. For example, a girl ordered a meal for a boy because it seemed that the girl was on a business trip.
She said you in the comments. Send it to me in a moment. Let me check if there are any other girls in the room who would like to help catch me .
For example, maybe a friend’s birthday is a cake delivered through delivery. I’ve touched it myself. The note above says please.
I went to a night market and found the lady boss of a chicken chop shop. I gave her the cake and she helped me record a video of myself singing happy birthday to the lady boss. I had to tip her 200 yuan loud enough , but luckily she paid the price.
I think I'm willing to accept it. Yeah, yeah. I have also heard that some people just order food to be delivered to the cemetery.
Is this true? Have you ever encountered this? Our own drivers have experienced this .
It is because family members are too busy at work and have no time to worship, so they order food and ask the delivery person to deliver it. Second Funeral OK helped me put it in front of the table in a certain hall and then arranged the things like this. There are quite a lot of them in the field of delivery, and some of them are really outrageous.
We had a driver come across . He took the order and it was related to the little raincoat. The things were then delivered to the motel.
The guest also left a message for the driver saying that when you arrived, help me take it to the room upstairs . After sending it upstairs, I found that 2 people were not wearing clothes. Then I told the driver that he was watching and I gave you a tip, which is understandable.
Some people like to have such fetishes, yes, some are really ridiculous, and some are a friend of mine. He has encountered it in the middle of the night in the seventh month of the lunar calendar. When the elevator door of a commercial building opens, the boy wears black fishnet stockings, topless, and then wears a white mask.
Lying on the floor, the elevator door opened, and there was change lying on the floor next to it. This female delivery person hurried downstairs and asked her husband to come up with her. When she came up, he was gone, but she had to deal with it later.
If so, she has nothing relevant to prove the delivery driver industry. Because I have a lot of intensive contact with people , maybe I will also see a lot of interesting stories about such people. Yes, the interesting stories include both good and bad.
Like myself, when I was doing food delivery, something happened to me. Actually, it was the first time. I was very touched by the delivery service.
It felt like someone cared about our driver. I once took an order and the customer ordered 2 steak sets. When I arrived at the designated place, I told the customer and the customer told me that you are a foreigner.
It’s hard to deliver them , so I know it’s around 11pm now. I just got home from overtime and you probably haven’t eaten yet , so I’ll treat you to one of them and you can just put the other one in the management room for me. I also have such guests.
In the summer part , some customers will order one more drink. This one drink is for the delivery boy. I have actually done this because it feels so hot and hard, so I order one more drink.
This is the most common way for delivery boys on the platform. One of the complaints about the platform is that we think that the platform’s suspension mechanism is not open and transparent enough and has not gone through proper review procedures. If consumers or stores report delivery drivers, basically the platform will directly set up and directly suspend the driver, which is totally unacceptable.
Just ask if you can . The other part is the salary part . In fact, when the platform first came into Taiwan, each order was about 200 yuan.
Later, maybe the platform wanted to cost down or make a profit or give many discounts to consumers, so it went all the way. It has dropped from 60 yuan to about 24 yuan to 40 yuan now. This is what most drivers have reported.
In the past, we could have a clear formula to calculate the salary , but later it became a black box type of turnkey amount. You just have Speaking of delivery workers being maliciously suspended by the platform, what is the specific situation of this malicious suspension? From the perspective of consumers, it caused more than 2,000 consumer disputes a year in 2021.
In fact, many people today Maybe the ordering platform canceled the order inexplicably , or like some customers who received the wrong meal but thought it was because of the delivery person's fault, you would become a front-line cannon that handles everything . At McDonald 's, customers usually order food and it's sealed in a paper bag. You can't confirm it.
We can't confirm it. Or maybe it's like salty crispy chicken. I can't just open it over there and then pick this one.
It has sausages , so this thing has it. For us, this can easily lead to misunderstandings with customers. Even one of our own drivers was reported and said that the fried rice was too unpalatable.
The driver was suspended. We would think that saying the fried rice was unpalatable should be a way to sue the store. Why would they come to me like this?
We recently saw a screenshot on the Internet that said a consumer complained that the driver had been suspended for 5 days because the driver made too much eye contact with him . So to us, this is a very strange suspension situation. It may be that there is a very, very high proportion of people who receive it and just stop and say OK.
In this case, I can use any method. For example, if I think the driver is too handsome, too ugly , or the speed is too slow, I will use a bad attitude. If you report the driver, the platform will accept it , so the driver will be suspended.
I feel that in the career of a delivery driver, I will have to see this kind of thing. That's why you did this to me . I didn't do anything.
Then you today You have a lot of power and then you just stop me. This feeling of helplessness happens all the time. In fact, we have done some related surveys .
In fact, nearly 60% to 70% of delivery people have encountered accidents during the delivery process. I have experienced verbal violence, and about 20% to 30% of cases have even evolved into physical conflict. I think next I want to ask some questions about this industry.
I found that the same food in the same store is the same as the price of delivery. It must be more expensive than when it is for internal use. How did this price difference come about?
Then you run 1. Do you know how the profit is divided between the parties of this delivery platform and store ? Do you know the second point ?
OK The second point is that I don’t know. I don’t know the first point at all. In fact, consumers have already paid a lot in the food delivery industry.
If we ignore the delivery fees today, when ordinary consumers buy meals, you have already paid a lot. Help pay for the store's commission, because the current commission for the two major platforms is about 32% to 40%. That is to say, if I order a meal of 1,000 yuan in the store today, we will take 35%.
Okay , that is to say, I am on the platform. The point is that it cost 1,350 yuan to order the same thing, then pay the platform fee and then pay the delivery fee . So in fact, what consumers spend the most is to help the store pay the commission, but the store’s part is also to maintain some basics.
So it cannot make a profit, so it can only pass on such high commission fees to consumers. In fact, the idea of some stores is that they use the delivery platform as an advertisement to promote exposure, hoping that these customers will be able to eat after they eat. Become my in-store customer.
OK , that's one point . Another point is that recently, probably in the past 1 to 2 years, there have been many so-called cloud kitchens . In fact, they don't actually have stores.
They only have a small area for preparing meals. The process saves the cost of the store . In fact, I think it is quite scary.
I just want to ask . The first time I was shocked was that there was a Korean fried chicken restaurant near Raohe Street in Taipei City. It sounded normal.
When I arrived at the scene, I found it strange that the owner of the apartment called me in that message and asked me to ring the bell on which floor and number. I saw a Korean-style sticker on the top of the apartment plus the 6th floor. Fried chicken , so this fried chicken restaurant is on the top of an apartment in a residential area on the 6th floor, but this is okay.
According to the current situation of the platform, you can become a cooperative store as long as you have business registration . It does not require additional requirements , so many like Consumers will encounter some cloud kitchens that have been in the news. The food may be very stale.
2 major food delivery platforms , Uber Eats, and Foodpanda. Will their commission methods be different? Basically, they are different, but they are similar .
It sounds like there are delivery guys and customers in the platform store. The delivery guy’s speaking skills are indeed not very high. Then the platform may even think that if you cause controversy today, I will cut you off directly .
And the second thing is that it may not be short of stores , so the store's right to speak has become very, very small. If it becomes a monopoly, In fact, the customer's right to speak may also be reduced . Is this why everyone is so worried that they will merge in the end ?
And the delivery people may also be worried about this matter. The first reason is that like delivery people, We have agreed that some drivers who may have been maliciously suspended by Uber Eats in the past can only switch to Panda , but if they merge, they will not be able to go back and come back. As for the store, if it is a monopoly in the future, you will have to cooperate with me.
I will talk about how much commission I will take today because the current situation of the platform will force stores to participate in activities. If you don’t participate , I will lower your ranking on the page to the back. From a consumer perspective, you will only be able to click on my store in the future.
Otherwise, you go out and buy another reason. In fact, in addition to creating a market monopoly, what is even more terrifying is the so-called monopoly on information . Because now the two platforms each have their own supporters , so they have two very large databases in case they merge later.
For example, if I am talking to another girl on the platform, they may detect that the two of you are ordering food at a certain place at the same time, for example, at 6 o'clock in the evening , so he can calculate through the system that you may be Husband and wife, boyfriend and girlfriend , or these 5 people may order food somewhere in Xinyi District at noon, so they should be colleagues , so I push through the calculation of the system. I want you to eat what you want. The key points are correct because it is actually not difficult to detect this on the same platform .
However, if everything is centralized with information, it will be easier for some unfair competition or some so-called exploitation to occur. We have also seen recently that the Ministry of Transportation and Communications just mentioned that the delivery freight is to be adjusted like this. The labor union also seems to have suggested that the freight for an order should be increased to 65~85 yuan.
That is why you suggested this. It’s better to increase the shipping fee to 85 yuan . In fact, the media used an extreme example to do this .
You may start from 60 yuan, and you happened to order delivery during the Spring Festival , and it happened to be delivered after 11 p. m. That 's why I added up all these fees, but in fact there is not so much.
In fact, what we will negotiate with the Ministry of Transportation for the initial freight is the amount between the platform and the driver. Our remuneration is called freight rate pairing . We quoted 60 yuan for each order.
This 60 yuan actually includes the driving cost of our reference taxi, such as tires and mobile phone charges , because it includes helmets, boxes, motorcycles, and other things that are provided by the delivery person. We convert these things per kilometer. How much does it cost to get a starting amount of 60 yuan, and then go back to the average amount of 3 per hour that we just mentioned at the beginning ?
Generally speaking, this is a more reasonable, less dangerous, and relatively safe situation, so let’s say it starts at 60 yuan multiplied by 3. The order is about 180 yuan, which is probably in line with the current minimum basic hourly wage , so this is a relatively reasonable situation that we think is OK. I think many consumers complain a lot about the increase in shipping costs , and they think it may be delivered.
It will become more expensive , and some people will even think that they don’t want to order anymore. What do you think of this statement? Frankly speaking, I think users pay according to the current situation, for example, if the problem of going up and downstairs is clearly explained .
There may be related fees. On the consumer side, I can also know clearly whether I need to spend this money to purchase this service. Some consumers think that delivery is very hard, so you can help me climb the stairs or help me.
When it rains heavily or when the sun is very hot, you help me make these deliveries. They can be responsible for these costs, such as floor fees or waiting fees. But what they care about is that I have paid for these fees, right?
Is the money received received given to the delivery person or is it taken away by the brand owner? They will consider this a more important issue. Regarding this situation, as a layman, I would say that in addition to the increase in shipping costs , Is there any other solution?
Or is there really no such thing? It should be said that what we hope is to make the platform’s pricing formula for drivers public and transparent. For example, how much does it take off per kilometer and how much does it cost per kilometer?
How much does it cost per kilometer? We can try to calculate a complete breakdown. The next step is to talk about the so-called amount.
The labor unions have just proposed a lot of this solution policy. Did you refer to some foreign cases in this process ? That is, how did they do it abroad?
The very first thing we did was Spain . Spain has a cavalier law , which clearly stipulates that platform owners and delivery people are in an employment relationship , so platform operators must help delivery people buy social insurance. In fact, relatively speaking, it is gradually followed by laws like the United States.
The so-called Minimum Wage Protection Law also clearly stipulates that a delivery driver ’s fixed hourly wage or fixed monthly salary should be at least a lower limit. Singapore has also introduced a so-called employment relationship for their delivery workers. The ILO, which enjoys all social security and other things in the EU, also expects to deal with this aspect of the digital delivery platform dispute from next year to 2026.
Finally, I want to ask a question that I think is a certain degree of soul torture . If Now if someone wants to be a delivery boy, would you recommend it? Or go back to the sentence we just mentioned.
If you have financial difficulties or any other reason, delivery is for a while, not for life. You still have to be in this process. Let’s think about how long I’m going to work in the food delivery industry.
How long will I run? How long will I run and then I’ll switch to another industry? I know some delivery people who are quite positive.
They may be taking advantage of the time they’re waiting for orders, and they may start turning around. Looking at the books about civil servants, there are quite a few delivery men who have turned to be postmen or civil servants in the process . To some extent, we can also understand the delivery men as he has caught some.
The society may be encountering some difficulties now, so everyone in this industry needs it. Finally, is there anything special that you would like to share with the government platform or the audience ? In fact, the merger and acquisition case seems very far away.
But in fact, food delivery has penetrated deeply into each of our daily lives. The food delivery industry in Taiwan has generated hundreds of billions of turnover a year. It would be a terrible thing for such a large industry to become monopolized .
I also hope that today’s government agencies, whether it is the Ministry of Labor or even the Ministry of Transportation or the Fair Association, should be more active in saying that this is the trend of the future. It is no longer possible to eliminate the food delivery industry from this society. It has been 10 years in Taiwan.
How should we protect this group of people, not just delivery people, but also stores and consumers? The relevant protection for these people can be more complete . OK.
Thank you very much, Chairman Chen, for sharing this wonderful episode. Let’s go here first. If you like today's video, don't forget to share it or click here to watch other related videos.
Today's Zhiqi Qiqi comes to an end here. We'll see you tomorrow night. Bye bye.
