in a second I am going to be in this room undertaking a real customer service interview the questions I will have to answer come up during 95% of customer service interviews therefore if you are applying for any customer service role and you have to undertake an interview make sure you watch this video okay here I am in my customer service interview about to give some top scoring answers welcome to this customer service interview please tell me about yourself thank you for the opportunity to apply for this customer service position I've always had a passion for
customer service and because I am a sociable person who enjoys serving others this role is of particular interest to me after attaining my desired grades at College I worked for several companies where I gained experience working as part of a team delivering excellent customer service responding to customer inquiries and swiftly resolving customer complaints I am a high achiever in my last job I was praised for my flexibility and how I attracted positive online reviews for the company and if you hire me I will be a positive role model for the business and work hard to
build long-term relationships with your customers and I look forward to sharing additional details in the interview regarding my suitability for this position okay thank you why do you want to work in customer service I want to work in customer service because of the responsibility the position has and no two days are ever the same I will enjoy interacting with customers and making a positive difference to their day I also want to work in customer service because of the flexible working hours And the fact I will be working as part of a team I prefer to
work as a team and I understand that effective teamwork is crucial to good customer service I also want to work in customer service because I will get to develop my skills I will also gain lots of job satisfaction helping customers because I will have the responsibility to make sure their visit to your business is a positive one tell me what does good customer service mean to you good customer service is vital to the success of a business like yours customers rightly have a choice of where to spend their money and they will choose the businesses
that offer the best service good customer service is being knowledgeable about the company's products and services so you can quickly answer customers questions and it is also about going above and beyond for the customer to meet their needs so they return to the business again in the future a company like yours can only be successful if employees like me deliver outstanding service to ensure you stay ahead of your closest competitors can you describe a time you went above and beyond for a customer in a previous role a customer called to inquire about a product they
expressed an interest in a high ticket price product but I wanted to make sure they got the product they needed as opposed to getting a quick sale I asked the customer questions to determine their requirements and after answering my questions I decided that a cheaper product was more suitable to their needs I explained why the product was better for them and after they agreed to purchase it they thanked me for helping them save money and they left a positive review online how do you handle difficult or rate customers whenever dealing with an Irate or difficult
customer I will always remain professional and remember that I am a role model for your company I would remain calm and composed and listen carefully to the customer I would ask them relevant questions and quickly apologize if the company was at fault I will ask the customer what I can do to solve their problem and act quickly so the right solution ution is provided to meet their needs okay next question why is good customer service important good customer service is important because businesses like yours have competitors good customer service attracts positive reviews which helps build
trust and it also helps reduce advertising costs because it encourages repeat business good customer service is also important because customers will tell lots of people if they have a bad experience which is not good for business and finally good customer service helps build long-term relationships with customers because they will keep coming back to buy the company's products and services tell me what are your strengths and weaknesses my strengths I believe are perfect for this customer service position I have a deep understanding understanding of how important good customer service is to a business I always communicate
clearly and professionally and respond to customers inquiries quickly other strengths include problem solving responsiveness and flexibility I will be flexible with my working hours to help your business in times of need my biggest weakness is public speaking I don't yet have much experience of giving talks to large groups of people however if there are any opportunities in this role for me to give presentations to the customer service team I would like to give it a try how would you deal with a customer complaint I always follow five steps when dealing with a customer complaint step
number one I will listen to the customer carefully and demonstrate active listening skills step number two I will ask the customer appropriate questions to clarify the problem step number three I will apologize to the customer if the company is at fault step number four I will then offer a viable solution to the complaint and confirm the customer is satisfied and finally step number five I will follow up with the customer several days later to ensure they are still happy tell me about the time when you received excellent customer service I recently booked a meal at
a local restaurant for me and my partner the online booking process was easy and I quickly received an email confirmation the day before the meal I received an email reminder with directions and details of parking nearby when we arrived at the restaurant we received a warm welcome and we were quickly taken to our table the waiter was efficient they constantly L checked to see we were satisfied and the food was excellent with a good choice available the restaurant staff were all smartly dressed friendly nothing was too much trouble and we were offered complimentary drinks at
the end of the meal the service was so good we have booked to go back there again in several weeks time okay Richard why should we hire you for this customer service role you should hire me because I understand how important good customer service is to your business I am ready to work and will be flexible in my working hours you should also hire me because I am a good teamworker positive and friendly and will always act quickly when dealing with your customers and finally you should hire me because I am a fast learner and
will quickly familiarize myself with your products and services so I can answer your customers questions okay Richard that's the end of your customer service interview do you have any questions thank you I have just two questions I would like to ask please question number one can you tell me more about the customer service team I would be a part of in this role and their responsibilities and my second question is is there any further information I can read to learn more about your company while I wait to hear the result of my interview okay so
there you have it brilliant answers to the most common customer service interview questions now if you want to download the exact answers I just gave in my customer service interview click that link right now in the top right hand corner of the video head straight through to my website passy interview.com and you can instantly download my full customer service interview answer script you will get the exact answers I just gave plus additional responses to Common customer service interview questions if you want all of this click that link also please make sure you hit that subscribe
button thousands of you are passing your job interviews at the first attempt I can only help you if you are subscribed please hit the like button because that motivates me to create more great content for you and don't forget to connect with me on LinkedIn I have put my LinkedIn link in the description below the video it is always an honor and a pleasure to connect with like-minded professionals such as yourself thank you for watching and I wish you all the very best for passing your customer service interview have a great day
