hi everyone we're gonna go over chapter four which is managing stress levels and i've got a few slides to go over for this and so let's get started so the learning objective for this first section is really being able to define stress and the types of stress that can impact how you relate to others so we're going to look at four different types of stress so what is stress stress is the non-specific response to a demand for change stress today is defined as the way the body responds to that demand and so we're going to
look at four different types of stress and one is the most common type of stress is called acute stress this is um normally comes from demands and pressures of the past and future so if i have a test coming up and i'm getting a little stressed about it that's acute stress because it's during that short period of time and i'm going to be stressed and then when the test is over usually i'm not stressed anymore i might be a little bit stressed about what my grades going to be but my body now has calmed down
i'm not sweating i'm not anxious and so that's acute stress then we have the next level which is episodic acute stress this is a more serious form of acute stress in this type of stress the person feels stress on a daily basis and rarely gets relief so you may have a job that every day when you walk in it just stresses you out from the time you enter your workplace to the time you leave there isn't like occasional things that might cause that stress it's really that it's continual right on a daily basis i don't
see any relief a lot of times people get the stress and hopefully get to the point where they might go look for another job the next type of stress i'm going to talk about is chronic stress and some people get episodic acute stress and chronic stress um kind of mixed up so chronic stress is the type of stress that happens month after month year after year this is long-term stress where people see little way out of a situation it's not like i can just leave my job it might be a fact that maybe i can't
get a good job that can pay the rent and i just can't afford and i'm continuously stressed just trying to make ends meet that is what chronic stress might be possibly i'm taking care of a loved one that really needs constant care and i'm just so busy that i don't have time to do some self-care for myself and it is really getting on my health can be affected very severely through chronic stress and so they're really you don't see any relief out of the situation a lot of times it's financial emotional possibly you know with
a significant other that may treat you badly and it's chronic stress and you really don't see any escape from it the last one we're going to talk about is eustress and you probably hadn't heard of eustress but it is positive stress we have to look at ways that our body responds to change is this is our body fueling up and it's getting ready to face this challenge and look at it positively and so when you get amped up when you're about to give a presentation go wow this is my body's reaction to help me do
a good job in my presentation to really get myself focused and that can be used as eustress it's really about framing your stress to get you a positive response to what is happening to your body all right so we're going to look at these types of stress and we're going to look at performance if we don't have any tension at all if we're just kind of the first area you can see on the left is called the drone zone our performance isn't very good we're not very aroused you know ours we're not our senses aren't
kind of clicking in and we're just kind of bored and we're not very high performing in that drone zone when we get a little bit of healthy tension that eustress feeling we have performance that improves and then in that c zone which they talk about and that's that uterus i am in the zone i have creative calm but i realize that i'm amped up and ready to perform at my highest level sometimes that stress before you know you go on stage possibly before a sporting event that you're about to you know partake in that's that
you know you have that high level of performance and you're very amped up and so the actual performance as the stress goes up and we get into possibly that episodic acute or even chronic stress our actual performance continues to go down we get to a point that that physical demand on our body is causing exhaustion and eventually get to the point where we'll have ill health or we get really panicked that's that time we might have a panic attack and think it's a heart attack and go to the hospital and then at the end we
might actually break down and completely burn out and as you can see our performance level is just absent and so those are kind of the human function curves and how stress can affect it all right looking at the next learning objective explain the physiological changes our body goes through when we are experiencing stress so we're going to look at one item and it's called the fight or flight response i don't know why i don't have a title on there but um the fight if something happens and all of a sudden you feel that that your
body tensing up you might fight you might be that person that gets in that altercation and you go ahead and fight what's going on or you fight the other person that is causing the stress to you the other one might be the flight i'm so stressed i'm leaving the situation right that's the flight response the other response which has kind of been added it used to be called the fight or flight response is the freeze response kind of like when you go up on stage and you're not gonna fight through it you're not gonna leave
the stage but you you just forget everything you freeze so those are the three responses a lot of that's looked at um they look at responses of animals like when they're doing laboratory experiences the you know the rats or the mice might fight with the other mice they might run away they also might play dead right which is that freeze response and so what are you doing when the stress hits you so we looked at some common effects of stress and these are you know some common headaches muscle tension anxiety restlessness we overeat we're usually
irritable we have social withdrawal we have lack of motivation lack of focus or we may have sadness and depression and it's really hard to see on the slide that it does show how these affect our human body how so they can affect the nervous system how they can affect the skeletal system the respiratory system the cardiovascular system the endocrine system and the gastrointestinal system and so this picture image i believe is also in the book and so we can look at all of these things that can be affected by stress if we can turn that
negative stress into positive stress or eustress we see that lack of effect on our health okay the next slide we are looking at learning objectives to identify the results when we have too much stress in our life explain the sources of stress people can experience both personally and professionally so first we're going to look at work stress versus personal stress we look at the difference we see this gal that's just looks stressed out because of long hours and increased demands the average american works 46 hours per week much of this is due to increased technology
and expectations that employees are going to be available to answer email on weekends and evenings as a result of the status work time employees find less time to engage in leisurely and household activities such as you know different group work different shopping cleaning just some of the different things and it stresses us out okay so the second one under the work stress is being treated unfairly workplace issues such as harassment and bullying they're both discussed in chapter 10 as we move forward but they can cause people to feel stress at work additional issues such as
being overlooked for promotions can also cause workplace stress in extreme cases perceived workplace unfairness can result in violence for example matthew beck shot and killed four supervisors in a connecticut lottery office because he felt he had been unfairly overlooked for a promotion many organizations offer employee assistance programs that can offer services such as counseling to help deal with workplace stress and other personal issues little or no acknowledgement or reward office politics lack of control so again people can feel stressed when they don't feel they're being recognized for the work they do this kind of workplace
stress can cause people to come withdrawn unmotivated unfocused they're not productive for the organization this type of behavior can also materialize at home with people experiencing stress being more irritable cranky and moody at work these feelings can negatively affect our ability to relate to our co-workers and our managers lack of control micromanage it refers to excessive control or work de details by a supervisor for example a micromanager might direct an employee to work on specific tasks in a given day and give detailed instructions on how these tasks should be accomplished this type of situation can
create stress as the employee feels he or she has little control over their own work office politics dealing with difficult co-workers or supervisors and different personalities we're going to look at that in chapter 9 handling conflict and negotiation and communication styles in chapter 5. so create they can also create stress conflicts disagreements misunderstandings they're common in today's workplace especially with the use of technology so some personal options some personal stress everyday challenges getting caught in traffic or leaky water heater would be example of things that could cause stress in our personal lives luckily most assets
have the abilities to cope with these daily stresses however too many of these types of stressors in one day can build up cause major issues at work and in our personal life personality our individual personalities that we talked about in chapter one they can impact our ability to handle stress research published by meyer friedman in the 1950s they characterized two main personality types type a and type b people with type a personality tend to be more time conscious impatient and preoccupied with tasks a type b behavior pattern is characterized i'm sorry a characterized by impatience
aggressive a sense of time urgency and desire to achieve recognition and advancement people with a type a pattern might have hyper awareness of time again it's very difficult for type a type b personalities do not normally experience as much stress as the type a counter parts because their viewpoint on time and achievement is very different work life balance everyone must manage multiple roles in their life the roles of mother or father or boss employee spouse sister brother they have their each unique demands and they could create stress at home or at work we have challenges
at work that can affect our roles at home and vice versa although many organizations promote a work-life balance and create culture that allows people to have a home life easy access to send that one last email at 9pm for work creates a blurred line between home and work creates a greater need than ever for our emotional intelligence skills in that we must be aware of our emotions and handle them when they come rather than just going out about our day and plowing ahead life changes there are 43 life changes that are characterized as creating stress
these changes are measured on a scale called life change units and they look at the life changes they're said to cause stress in your personal life however personality type and situational factors may affect how a particular person is affected so example a major life change such as death of a spouse occurs this would cause immense amounts of stress but assume the spouse was ill for a long period of time in situation this the latter would have caused the stress as well so while the scale has value in terms of determining what life scales are it
can affect our stress financial issues obviously can cause great amounts of such stress and finally our last learning objective and i'm almost out of time i am i have 40 seconds left and i won't get through the last slide so i'm going to go ahead and end here and then just have a little bleep one of my part two
