customer service uh hi i'm calling customer service yes hi i'm calling customer service yes hello can you hear me yes okay great i'm calling you customer service sir can you hear me yes or no of course i can hear you okay good i'm calling because my wi-fi yeah this call is being recorded and monitored for quality assurance would you like to proceed yeah sure whatever and whatever is not an answer yes my answer is yes yes what yes i'd like to proceed please hold [Music] [Applause] okay what can i do for you man i'm calling
because my wife i suddenly stopped working damn i hate it when that happens yes exactly can you help me ma'am i'm gonna need you to calm down what i'm calm ma'am you're not getting anywhere if you keep yelling excuse me i'm not yelling man plea please please come that please calm down as i said i'm calm yeah i'm gonna need you to calm down if that's okay i'm calm okay when you talk like that like when you start yelling it's really hard for me to understand i'm calm please hope [Applause] okay so your wi-fi stopped
working yes exactly out of nowhere how do you know it's not working because it's not yeah that's not really a reason man can't check my email instagram is frozen have you considered that this actually might be a good thing i'm sorry ma'am according to our records you spend about an average of 20 hours a week on instagram and facebook um okay well maybe not having wi-fi will give you a break you know maybe you can like go outside or something what sir it's really none of your business what i do with my time man please
please come down look i pay a lot of money every month for high-speed internet and wi-fi and i want it fixed now please hold [Applause] ma'am can i have your name please sure it's sarah mitchell oh slow down slow down please first name sarah can you spell that please s-a-r-a-m slow down please come on s s as in salsa yes a a as in avocado yes r r as in rancho dressing a as okay last name please mitchell yeah i'm gonna need you to spell that please ma'am it's mitchell m-i-t-c-h-e-l-l mitchell okay please hold [Applause]
okay man let's recap you broke your wi-fi because you spend way too much time on instagram no it broke because of your shitty service man please please calm down can you fix it or not of course i can fix it i just need you to spell your first and last name i already told you my name is sarah are you sure it's not karen all right that's it i want to talk to your manager please hold [Applause] customer service hi is this the manager yes ma'am i've been on the phone forever trying to fix my
wi-fi and the gentleman why i'm speaking to is extremely unhelpful so sorry to hear that man i definitely feel your pain yes finally thank you but there's nothing i can do but we what why not well our company just went out of business man and uh i'm afraid you're gonna have to call a new provider what are you serious why the hell am i on the phone with you then i i have no idea you called me this is ridiculous yeah i agree are you sure you're the manager you sound exactly like the last guy
what are you trying to say ma'am not saying anything just that you sound like the same person so you're saying are latinos sound the same no what i'm done with this i'm switching providers today hello can you spell your first and last name please [Music] you
