[Music] [Music] bye can i help you uh yeah my suitcase hasn't arrived which flight were you on flight rt163 from jfk i'll take your details and then i can issue with a reference number can i have your name please uh my name is jenny zielinski that's z-i-e-l-i-n-s-k-i and you're a visitor to the uk that's right how long are you staying for 10 days okay how many bags are you missing just one a suitcase can you describe it for me uh well it's kind of grayish blue hard plastic i think and what size is it oh
it's a medium size like this and it has wheels anything else yeah there's a small lock and a label with my name and phone number on it and what was in the suitcase just about everything clothes toiletries all my personal belongings really can i have your dress in the uk oh uh just a minute uh it's the grange marsh long crendon oxfordshire and contact number uh yes it's 001 202 494-012 and finally can you sign this of course do you have any idea where it is i mean do you think it's still in new york
it's possible we're very sorry for the inconvenience here's your reference number you can track the progress of your luggage online or just give us a call but we should be able to get it back to you within 24 hours that would be great thank you
