do you sell retail any type of retail where customers walk into your store if you do I'm going to show you here in this VI board I'm going to show you three very important things that you'll need to understand at Master when you're communicating with your prospects if you want to increase your Revenue drastically and do that right now right so number one is this is probably one of the most important things that you're coming up to you we have to learn how to prevent the number one objection that you typically get anything retail whether
you sell furniture or you sell you know at a medic you know at a medical spa or you sell uh you know a just anything car dealership I mean anything retail where people walk in and you say hey welcome into the store how can I help you what does the average Prospect say just looking just looking and then it's over and you're like uh uh I don't know what to do so I'm going to show you what to do here that's the number one thing and then I'm going to show you two other things that
are going to be very very critical for you so we have to prevent the I'm just looking around objection from even happening in their mind now we're going to do this and this is going to sound kind of crazy but we're going to do this by actually telling them the objection before they bring it up we're going to seat it in their mind so they can't give us the objection all right let me show you to do this uh okay so here's what you're going to do hey yeah welcome into the store today are you
guys just out looking around see how I'm giving them the objection okay hey welcome into the store today are you guys just out looking around now we're going to say that in a curious tone I'm going to come back to that in a second all right now look here are you guys just hey welcome into the store today are you guys out looking around do you know what they're going to say yeah we're out yeah yeah they're just going to say yes okay instead of saying just looking now they're being more POS they like yeah
or they'll say yeah yeah we're just out looking around and then you're immediately going go into what's called a connection question this is called an neq connection question that immediately takes the focus off you and puts it directly on the prospect you're going to say this oh and do you do you know what you're possibly looking for now you're going to say that in a curious tone okay you're also going to use this word this neutral word here possibly all right all that does is it lowers your prospect's guard the biggest thing you want to
do in any type of sales environment especially retail is you got to get the prospect to lower their guard disarm them okay so hear my tone Oh and and do you know what you're possibly looking for okay now sometimes they might say I'm not really sure or a lot of times they like yeah I'm looking for this oh okay well in that case and then you lead them over there or they might say well I'm not quite sure and you might say well for example are you possibly looking for and you repeat back two three
or four different options okay so the biggest thing here that I wanted to show you that's going to help you is just give them the objection where they can't give it to you you just give it to them hey welcome into the store today are you guys just out looking around yeah yeah yeah oh okay and do you know what you're possibly looking for in a curious tone okay all right let's keep moving on here hey guys Jeremy Miner here look a lot of you leave comments wed me to help you somewhere so the easiest
way to get a hold of me the quickest way is to text me so text me right now now it's 48637 2944 so 48637 2944 listen I started this company to help you learn how to close more deals but do it the right way text me right now let's go ahead and get back into the training video now the second thing that you really have to understand in sales and Retail especially is you have to know what's called tailored tonality you have to tailor your tonality in every single thing you say and especially the questions
you ask because your tone is how your prospect interprets the intention behind every question you ask that's how they interpret what you mean by the question or why you're asking the question is based on your tonality okay there's certain questions you have to ask more in a confused tone and I'm going to show you some retail examples here second where you're going to use a confused tone that sounds counterproductive Jeremy why would I ever act confused I need to act like like I know everything well I'm going to show you how to do patter interrupts
where you're confused you use a confused tone where they come to your rescue and help you I'm going to show you what to do here uh there's other questions that require more of a curious tone that causes them to feel that you're asking the question because you're genuinely curious that opens people up there's other questions when you get halfway into the conversation maybe 34s of the way where you've built a gap from where they are to where they want to be you've built a need you've helped them find problems they didn't know where you need
to ask it in a challenging or skeptical tone I'm going to show you what I mean by that and give you a few Industries in retail and then there's other questions you have to lean in and you have to learn how to shift your tone down into a concern tone a tone that shows more empathy that causes the prospect to feel that you understand their unique situations it causes them to feel that you're concerned for them that they might not get what they said they wanted all right so I'm going to show you some different
uh examples for retail for that I got to get a drink care of diet now here's a confused tone example let's say the prospect says Ah you know uh let's say you're uh let's say you're you're a car salesperson they come into the dealership and there's a Cadillac Escalade there it's $115,000 ride and the sales the prospect has never spent that much on a car they're shocked that a Cadillac would be that much you know after covid where you know 3 four years ago that same car might have been 85 or 9, they're just shocked
and they say you know this is just a really big decision for us okay I might say big decision now see how I used a confused tone big decision big decision I'm confused that causes them to open up and tell me what they mean by a big decision that could mean something completely different to every Prospect you talk to that literally says the same words I can literally just repeat back those maybe objection and they open up it's a clarifying question but I use a confused tone or let's say they're like I you know I
just need some time I really need to think this over let's say if you sold Furniture in a furniture store I just really need some time like those sofas are you know uh I don't know I just I need to really think about it I can lean and say think it over if they're like I need to think it over think it over yeah I need to think it over because I'm not sure if I have the budget well now you know it's not really think it over it's a money objection they might not feel
like they have enough money and now you know what objection you're dealing with so you can help them overcome it see that's an example of a confused tone I could go on for hours on that tone now there's other tones you got to lean in and it's more of a curious tone okay let's say let's just stick with those two retail examples uh cars and and Furniture we train thousands in those spaces really tens of thousands in any type of retail space I might ask you know what I'm trying to find out their situation these
these are called Situation questions that help you and the prospect understand what the real situation is so one of my first situation question is oh and and what what type of vehicle do you drive now oh and and what type of uh car do you guys uh typically drive now see that's a curious tone see what I did my tone causes the prospect because it's asked in a curious tone to open up because they feel like I'm curious that's why I'm asking the question okay in the same sense let's say that you're selling sofas and
they're talking about their living room I might say can you maybe walk me through the the layout of your living room so I understand better can you walk me through the layout of your living room so I have more understanding oh what's the layout of your living room so I have more context or oh how how does your what's the kind of the layout of your I guess your your dining room area so I understand a little bit more see that's a once again curious tone see what I'm doing there a curious tone triggers curiosity
causes the prospect to open up emotionally and go deeper all right I'm going to keep going here all right you also want to have questions that are more of a challenging or skeptical tone that's AB you're not going to ask questions in a challenging and skeptical tone in the first two minutes of a conversation when you don't have much trust or credibility yet that's more like three4 of the way into your sales process all right so what let's keep it on the car dealership so and let's say losing my mind here let's say that their
problem that you're able to help them find is they have this used car but it keeps breaking down all the time on their way to work and they've been late to work several times and they're a little bit concerned of what that they might get fired because they're always late because of the dang car okay so what happens if you you know you keep the car and it keeps breaking down on the way to work I mean what would happen to your job at that point see that's more of a challenging okay what happens if
you just keep this car and it keeps breaking down on the way to work I mean what would happen to your job at that point see I start off with more of a challenging skeptical tone and I actually end that in a concern tone okay see what I just did there I'm going to show you that example hear my tone again okay but what happens if you just keep this car and it keeps breaking down on the way to work I mean what would happen to your job at that point so I start off skeptical
which raises their emotions okay and then I lower it back down at the very end here what would happen to your job I mean at that point concern tone causes them to feel what that I'm concerned for them that if they don't change the problems going to stay the same and actually get worse they're going to lose the job see what I just did there all right now let me give you an example of more of a concern tone here okay let's say that you sell Furniture we'll just stick to those two retail stor now
this works for any retail store I mean we literally train every single industry on planet Earth including yours watching this video right so you just got to plug in your space here and let's say that you just can't move them forward you've called them a few times you've showed them all the different furniture they could get and they just they're just iffy and you can't overcome their concerns you're just this is your last step and you just say Joan um put your hand on your chest too if they can see you and even if you're
on the phone cuz it helps like your body language affects your voice right your tone right what's really holding you back from moving forward so you can relax at night and get all that stress off your back now let's say if I'm selling some type of chair you know those chairs the massage chairs let's say you're in a furniture store and they've been looking at this massage chair that's like five grand I'm just throwing out a number and they just wishy-washy now what is the problem okay he can't relax at night his back's all tied
up he's got a lot of stress and so remember the chair is there to solve that problem help him relax to get the stress out of his back see how I'm tying in the problem and the consequence of the problem into the question using a concerned tone what's really holding you back from moving forward so you can relax and really get the stress out of your back and I lower my tone that concerned tone causes es the prospect to feel what that I'm concerned for them if they don't do anything about changing their situation if
they stay in the status quo and the problem stays the same see what I just did there all right and then the third thing here is precision probing now that's called neq and we're going to ask what's called a problem awareness question got to get a drink here okay now let's stick to those two industries okay furniture and cars doesn't matter the retail just plug it into the framework all right uh let's see I mean and let's say they tell you the kind of sofas they already have right so this is a way to kind
of almost push them away a little bit where they pull you back in okay I'm going to show you how to get your prospects to actually do all the work rather than you trying to do all the work we can show you how to get them to sell themselves right to pull you in whereas you might have been trained or forced to learn how to get you have to do all the work you have to do all the selling all the persuading and I'm sure you're getting exhausted from that way easier to get your prospects
to do all the work because after all they're the ones that have the problems not you right and your solution actually solves their problems so why not learn techniques how to get them to do all the work and sell themselves all right I mean the sofa you have now I mean that's I mean that's a fairly decent piece I mean what caus you to feel that it's not comfortable enough though see what I just did there I mean the sofa you have now I mean that's a fairly decent piece I mean what's caused you to
feel that it's not comfortable enough well I mean it's not comfortable enough because and they start telling you why they're looking for something else but more importantly who are they telling themselves that's called self-persuasion see how I got I pushed them away a little bit notice I said it's fairly decent I didn't say it's awesome you don't want to go too positive you don't want to go too negative you just want to be kind of in the middle I mean that sofa you have now I mean hear my tone skeptical tone see what I just
do what I'm doing there is I'm getting to the def them to defend themselves on why they need to change is that probably good for you where they defend themselves on why they need to buy a new sofa okay I mean the sofa you have now I mean that's a fairly decent couch I mean what's caused you to feel that it's not comfortable enough feel not think you want to keep them on their emotion side of their brain that's where human beings make decisions you say think they go back to logical based thinking which is
not good for you right comfortable Now cars let's look at the cars here I mean you've had this car five years I mean it's a fairly decent ride I mean what's caused you to feel that you might want something better though I mean you've had this mustang for four years I mean that's a fairly decent car I mean what's caused you to feel that you might want something better well the reason why I want something better is X and Y and Z see how I'm getting them I'm like almost pushing them away which causes them
to pull me back in and to defend themselves on why they need to change now the tone is really important here because if I said I mean you've had this car five years it's a fairly decent car what's caused you to feel that you might want something better though well I don't know we're just kind of looking around see how your tone affects how that comes out I mean you've had this mustang for 5 years I mean that's a that's a fairly decent ride a lot of people would say that's that's a pretty decent car
you have I mean what's caused you to feel that you might want something better though see concerned tone okay does that make sense all right so those are the three things to start to learn to master if you want to be very successful in retail or any sales environment number three Precision probing okay very very important for you we also want to focus on what's called let's go back back here tailored tonality your tone is probably the most critical part of this process to learn okay we can train you all that in our virtual training
courses for our clients if you want to learn how to do that okay train thousands in your space and then the number one thing is prevent the number one objection of I'm just looking around by just telling them the objection oh welcome into the store today are you guys just out looking around okay see what you did all right hope that helps and we'll see you soon
