What is Jira Service Management? | Atlassian Answered

what's up my name is Kevin Lee and welcome to atlassian answered the series where we tackle your top questions on all things at lasan today we're going to be talking about jurus service management what it is who uses it and why it's become such a popular tool for over 50,000 teams all around the world now this video will be a very highlevel overview and so if you're looking for a deeper dive I recommend that you take a look at the link in the description there you'll get access to a free course on Jus service management

as well as our full catalog of Atlas learning but without any further Ado let's get into the video so first things first we need to explain what service management actually is simply put it's the process of managing requests and support for customers or other employees within a company for example let's just say that you started a new job and your company gave you a brand new laptop you open it up and for some reason is not letting you log on you're probably going to send a request to it to fix this issue and in this

situation it is providing you with a service service management hopefully that makes sense now if you're working for a small startup with let's just say one IT professional managing these service requests will probably be pretty simple everyone knows who to contact and for the IT professional they could just keep a running checklist but now let's scale things up let's say you have 100 it Professionals in a 10,000 person company very quickly things are going to start getting very complicated and a ton of different questions will start to arise for example how do people know who

to contact who takes on each requests how do you make sure that multiple people aren't handling the same request at once this is where service management tools come into play and one of the most popular service management tools is you guessed it J service management so in short J service management is a software built by the company at laan to help teams receive track and manage service requests from other teams and also customers and it's not just it key teams that use this tool it helps Dev teams deploy quality code faster HR teams to handle

requests on payroll and benefits and marketing teams to handle requests on assets and future campaigns now let's dive into what the software actually looks like so for those that are submitting the requests you'll have a clean online form where you'll just choose the inquiry that you're in fill the information and there you go from there they can check back on the issue to see the status and get updates along the way on the other side of this your team which are the agents can see all the incoming requests in one place this makes it easy

to track prioritize and assigned requests so that everything runs smoothly there's even a built-in chat feature for quick communication so that questions can be answered as quickly as possible so let's just dive into another example so that you could really get the gist of Juro service management let's say I want to reach out to HR because I want more clarification on my employee benefits to get this done I would go on to jur service management select HR and then raise this request then on the HR side this would be one of the incoming requests on

the dashboard Whoever has capacity would go into the requests answer the question or look into it deeper if necessary just like that the problem solved and every single step of the way both the requestor and the team can see what's happening and access all the information in one place all right that was a lot of information and so let's do a quick recap de service management is a service agement tool by it laian designed to manage incoming requests efficiently it's easy for customers to submit and track requests and it's super helpful for teams to prioritize

and resolve these issues quickly from it Dev HR marketing and Beyond jur service management helps keep everything organized improving communication and efficiency and there you have it a full picture of what J service management is who uses it and why it's a big deal once again if you're interested in learning more about J service management we have a free course link down below and on top of that check out the atlasa community there you can ask questions meet other like-minded individuals and we even have an entire form dedicated to jur service management and so check

it out if this video was helpful drop a like comment down below and of course subscribe to the atasan YouTube channel that's all for this episode and I'll see you guys in the next one