My name is Paul Demo and I'm the president of Moe's Southwest Grill. Welcome to Moe's. >> Today I am in Fort Myers, Florida and [music] I will be working with a shift supervisor.
>> This Mo is a very high volume store. Today I will be looking for how the the evening shift runs. 40% of our our business [music] is done in the evening or the dinner hours.
>> Anything else? The shift supervisor sets [music] the tone for the shift that they run. And so I want to see an engaged crew that is sincerely taking care of the guests.
>> Hey, is Tito in? >> Right over there. >> Which one's Tito?
>> How are you, man? Tito, >> I'm Mark. Nice to meet you.
>> Good to meet you. >> Here, let's go to the back and get you your hat and name tag. >> Mark came in and my first impression was a younger, older guy.
[laughter] He had tattoos on his arms. He looks like he wants to be younger than what he is. This is our main dining room right here.
It's a busy dinner. It looks >> No, this is pretty slow, actually. Right now.
This is pretty slow. >> How long you been doing this? >> Uh, 9 months.
>> Wow. >> Yeah. So, I've been I just got recently promoted about 2 months ago.
>> Well done. >> Yeah. First thing I'm going to show you how to roll a burrito.
I'm going to show you one time. If you don't understand, don't ask me again. Ask one of them.
>> Okay. >> Okay. >> Everyone knows how to roll a burrito.
Don't ask me again. >> Okay. During my first interaction with Tito, he said, "I'm going to show you one time.
I'm not going to show you again, and you're going to do it right. " And that was a bit shocking to me because that is not how you train within most. >> I'm going to show you this one time.
>> Why you being so Why you being so strict? >> Because this is how I am with everybody. You're going to flap it right down the middle.
You're going to tuck over it and just keep rolling. >> Okay. Now you're going to hold this one.
>> Okay. I think you should >> straight down. >> Straight down.
>> What are you doing wrong already? >> Tuck the sides. Tuck.
Tuck. and flip the back and come across all the way to the top. Here we go.
Good. Probably one of the slowest people here. >> Tito's a little flippant with me.
>> You're going to take over from here. >> You hear me? Take over.
>> He's a little bit too direct for for just meeting me today. You know, he didn't make me feel at home. >> Mindy, do this one.
Show them how to hold these. >> I just got back. >> Shut it.
>> Well, as the leader of the brand, I don't like to see managers run a shift like this. It's not a professional atmosphere. >> Anytime a customer walks in, yell, "Welcome to Moses.
" Loud as you can. All right. Chicken's up.
It should be about 1/2 in cubes. You understand? >> You know, I had a restaurant at one time, so I know how to use a knife.
>> All right. Cut it up. >> Wagon to Mo.
>> Welcome to Mo. >> Hey, Mark. I want to hear you down there, too.
>> Uh, welcome to Mo. A little bit louder. >> Welcome to Mo.
>> Wagon to Mo every time, Mark. Every time. Welcome to Mo Tito on a couple of occasions has tried to yell at me or or tell me that I've not done something right.
>> Someone's not saying something. >> Welcome to Mo. >> I don't like being yelled at.
Hate it when he corrects me like that. >> Welcome to Mo. >> Welcome to Mo.
>> You going to say it? >> He said it. >> I got that.
>> A little bit louder. A little bit louder. >> I got I got that.
He's never happy. The way that he's treating me is very similar to the way that he's interacting with the with the other associates in the restaurant. >> Mike, sweep the line.
Oh my god. You are just a ding-dong. >> I'm not okay with what is happening in front of the guest.
>> You leave that phone back there one more time. That's your ass. Your tips are gone for the night.
Do you understand me? >> What he's doing [music] behind that line is unbelievable. >> I'm king dingling around, dude.
He had >> the most. >> Someone's not saying something. Welcome to Mo.
I think that Tito is having some fun telling me what to do. >> The perian manager. I don't have to do no damn cleaning.
That's what these guys are for. You'll be doing that tonight. >> A trained shift supervisor [music] would not be directing employees in the manner that Tito is directing them.
>> Tito, where you going? >> I ain't helping. >> He's just saying do this, do that.
That's that's not a good thing. Inside, I'm saying to myself, I'm the president of this brand and I'm actually evaluating your performance right now, but I'm keeping that in. So now you're going to scrub the whole grill up and down.
You >> said you used to be an owner. Oh, >> I was I was owner of a high-end steakhouse and it failed. What happened?
>> Failed. >> So here to learn more about this kind of restaurant. >> Mhm.
>> And you've taught me a lot today. >> That's good to know. >> Right.
>> Yeah. We're going to move on to this one. >> So you you've only been a shift leader here in how long now?
>> Uh 2 months. I'm 19. >> Yeah.
>> This is my second job ever. >> That's it. >> Yeah.
And it's my first manager experience. >> Tito's 19. It's not like he's a 27 year old manager that's behaving like [music] that.
You know, eight weeks ago, he was one of those five other employees that were ringing the register, cutting chicken, and now that he's a shift supervisor. He thinks that that is caused for him not to ever have to do those menial things again. And that is not the case.
What makes you get promoted? >> Why you? Why?
Why you not all these other people? >> Um, I don't know. It was like kind of a surprise thing.
I had no idea about it. I don't know what our [music] franchise partner in that restaurant saw in Tito that caused them to say, "You can now lead people. " I didn't find that out in my time with [music] Tito and I need to do that.
[snorts] >> What? What are you doing? Come on, man.
Seriously, hurry up. Okay. >> And I look forward to the day that he finds [music] out who he was bossing around.
>> So, today I'm in Charleston, South Carolina to work with a seasoned manager. >> Welcome to Move. The manager is responsible for all aspects of the restaurant.
Everything from the guest experience, the food quality, the teamwork. >> How's it going? >> Good.
How are you? >> I'm doing good today. >> The worst thing that could happen here is that the manager has lost control of the shift, that the associates are not working as a team.
So, I'm really hoping that today goes better than my last job. >> I'm looking for Angelisa. >> Hey, how are you?
>> How are you, Angelisa? >> I'm Mark. How are you?
>> Okay. So, you're primarily going to be on the register. Um the Bose franchise standard is 3 minutes from the time that they place their orders >> vandalike >> to the time that they leave your counter.
Okay. So you you have to multitask and you have to be happy the whole time that you're doing it. >> One of the things that distinguish most is the speed of our service and so we want to make sure that our guests get through the line within 3 minutes.
>> How you doing the Joey? So you hit main menu. All right.
Joey chicken. Get his drink ready. 717's your total.
>> Hit your $20 button. Give him his change and tell him to have a wonderful day. >> When Mark first arrived today, the restaurant was slammed.
>> So Joey Junior with a side of queso. Everything was chaotic and I definitely think it showed in his initial nervousness. You had the home wrecker.
This is an ear muff with steak. >> 772. got it ready for you.
Have a great day. Okay. >> 12.
Sorry. >> We're doing a little train in today. >> Hit it.
>> What else on your joey? >> This is very fast. >> It's been a long time since I've [music] been thrown into the fire like this.
The line is not stopped. It's outside the door. I'm trying my [music] best.
>> Hey, how's it going? >> 7:49. >> You really want to greet your customer before you start pushing buttons.
Welcome to Mo. >> Welcome to Mo. You want that to be second nature.
Okay. >> If Mark is going to stay on this line with me, he is going to have to be a little bit louder. >> Sign the top copy.
Thanks. >> Smile when you talk. And making the customers feel comfortable.
>> Funk ses. >> Oh, you switched it up. Where are your tacos?
>> I know >> you DIDN'T GET YOUR TACOS. >> Tacos today. >> There you go.
>> Great. Thank you. >> You're welcome.
See you later. Okay. >> All right.
Thank you. >> A lot of our customers are regular customers. That looks like three or four times a week.
>> Yeah, three or four times a week. He's in here. No problem.
One of the things that makes me the happiest is to see those repeat customers and to build a relationship with them. I don't want to come to work and just ask people if they want rice, chicken, and beans on their burrito. I want to come to work and ask [music] them how their children are doing and, you know, keep making.
>> So, you're building somewhat of a little connection with the guys. >> Exactly. Thank you so much.
>> Have a good day. Thank you. You too.
Fast is important, but that friendly side of it is just as important, if not more important. Sometimes >> Angelisa stressed the [music] importance of balancing speed and the positive guest experience. We can push and shove the guest [music] through the line, make a decision, get out of the way, pay.
That's not what her goal is. She is exceeding the company standard with the guest experience. Thank you.
Have a great day. How's that? How's the smile?
>> We're getting there. We're getting there. But we made it through that rush, right?
>> That was a bit exhausting. >> Okay, so our line's dying down a little bit. We're gonna start on some frying.
So these are corn tortillas. You just wrap it around the mold. >> There you go.
Perfect. Perfect. >> Thanks for making me comfortable.
>> You're welcome. So, what kind of restaurant did you have? >> It was, you know, it was a high-end steakhouse.
This Mexican concept thing, it's just so different. >> Yeah. >> Okay.
If you want to dump those into there. And here, let me show you the trick. You want to pull them to this side and dump them right in.
>> Okay. >> How long have you been doing this? >> Um, I've been the GM of this store for two years.
I've been with this company for three years. >> Wow. >> I started working in the restaurant industry when I was 15.
I was a single mom for a long time. I have my son's eight, my daughter's four. >> Really?
>> Yes. >> And I only got my associates degree. I haven't gotten I hope to to get get a bachelor's degree at some point in time, but it's it's u whenever it fits into my business life.
Angelisa is a single mom. >> I respect that [music] tremendously and and I can relate to that. My father was always at work and so my mother was was acting [music] as if she was a single mom raising six kids.
>> Welcome to Mo. >> Welcome to Mo. >> There you go.
>> She is an incredible person. [music] That coupled with her energy level is why this restaurant, I think, is so successful. >> Mommy.
>> Hi, honey. >> Mommy. >> You like something?
Here. >> You want a cup of queso >> and chip? >> Okay.
>> Thank you, mommy. >> You're welcome, Colby. >> Hi, guys.
>> Hey, >> I'm Mark. How are you? >> This is Mark.
He's our contestant. >> How are you? >> Give him some skin.
>> She ain't being too rough on [music] you, is she? >> I wouldn't use the word rough. >> Oh, yeah.
>> Constructive. >> But she's been very direct with me. >> Yeah.
Yeah. She's like that at home, too. [laughter] >> You guys want cookies for dessert?
>> Yes. All the chocolate. Chocolate chips.
If we made dessert burritos here, would you put chocolate chips and queso in your dessert burrito? >> Telling you, I I think we should do that. >> Dessert burritos.
>> You think what? >> We totally think that we should make a dessert burrito line. >> You do?
>> We will never say no to an idea. Many of the menu items we have today are a result of our franchise partner sharing those ideas. I will absolutely surface this to the menu committee to determine if it could be a menu item for Mo.
>> Okay, guys. I think me and Mark are going to get back to work. You guys finish your dinner and I'll see you.
>> It's great meeting you. >> Okay. >> I love you.
>> Appreciate it. Good to meet you. >> I got you guys, too.
But you have to eat all your dinner first. [laughter] >> Okay. >> When I see someone like Angela and then I have a chance to meet her children, I I can absolutely see why she puts her heart and soul into this job.
>> Well, I mean, I definitely think that you you've done a great job here today and and I want you to know I'm pulling for you in this competition. That's >> so sweet. I'm halfway [music] through my journey and today I am in Columbia, South Carolina and I'm going to be working with one of our catering directors.
>> WELCOME TO MO. >> Catering is [music] a really important part of the Moe's brand. It represents about 8% of our system sales and we want to take that up significantly.
Janet, >> how you doing, man? You looking for Janet? >> Yeah.
>> Hey, let me get her. She's in the >> Hey, Janet. And I'm really interested to see how the values of our brand are being taken care of outside of our restaurant.
Janet, [music] I'm Mark. >> Hey, how are you? >> Hey, nice to meet you.
>> Nice to meet you. I'm here to spend a day with you. >> Woohoo.
Lucky you, man. [laughter] >> Wow. You've got some energy.
>> Yeah. Is it too early for you? >> No.
>> Good. Good. Okay.
We have a 50 person catering that we're going to set up. >> So, we're going outside the restaurant. >> We are.
We're out of here, man. We're hitting the road. >> All right.
Good. >> All right. Let's do this.
I'm going to assume by your accent that you're not from the south. >> No, no. I, you know, I had a restaurant in New York.
>> Tell me a little bit about that. >> You know, the economy [music] took a dump. >> Yeah.
>> We had to close the doors. So, >> yeah. Well, and that makes it tough.
I mean, I was very fortunate in the fact that catering [music] with Mo, they were like, "Okay, we've got to grow this. We need someone that can push it and and and [music] you know, market it. " And I really feel that with the right marketing, it could just skyrocket.
>> Got it. So, we're at Richland County Sheriff's Department. We're going to set up our catering.
>> Okay. [music] >> Long time no see. Welcome.
>> Good to see you. >> Thank you. Thank you.
Great. >> Great for being here. We're excited to have you.
>> Y'all hungry? >> Oh, they are starving. I >> cooked it all myself.
You did? I did. >> Everybody's waiting on you.
Come on. >> No pressure. Okay.
>> All right. >> Are they [music] just going to all come in here? >> Yeah.
They'll just file in however you want to have it. >> Mark seems to be very anxious. You know, I think he's might be a little hesitant at the fact that we've got a room full of people waiting to eat.
We'll get plates, everything here. Move this way. And we may have to do some cold and drinks over here.
>> Okay. Rice is going >> down [music] here. Another chicken on this side.
>> The first thing that I got from Janet was that [music] she is extremely organized. >> When I set up a catering, all of my utensils are to the right. I make sure everything is fluffed, if you will.
First impression, fresh. Yes, [music] >> every piece of that catering was meticulously delivered from the marketing and [music] the branding to the spoon location. It was really pretty awesome to see.
>> Bring on the troops. >> Welcome to Mo. >> So, everyone has been to Moe's before, right?
>> Wonderful. >> Right. So, everybody knows [music] our menu.
Everybody knows how awesome it is. >> Janet is the mayor of catering in in this market here and really a great representative for the Moe's brand. >> It's really great that they know the brand.
Yeah, man. >> She's taking the Moe's [music] restaurant experience into the community. >> It's exactly what I want to see for all of our caterings.
>> Well, thank y'all so much. Enjoy. Come see us.
Call us for catering. We'll take care of you. >> So, what we'll do now is some sales and marketing, >> okay?
>> You know, I'll go into these different businesses and drop off a bag of chips or drop off cookies and some catering information. I mean, I'm [music] always thinking of crazy ideas and different things we can do. >> Some of the best ideas come from craziness.
>> Exactly. Exactly. I will grow catering [music] so that it's at least 20% of our business.
>> Janet's catering sales are right around the system average at 8%. She wants to take them to 20%. That's more than doubling [music] the catering business.
That was really cool. >> So, they don't know that we're coming in. >> They don't know.
This is how we do it in the South. The most exciting part about this is that you get to do this one. >> [music] >> I feel confident that I can do this job.
You know, I am involved in selling mos uh almost every day. >> You got this. >> And so this should be fairly easy for me.
>> After you. >> Hey guys. >> Hey.
>> How are you? >> Good. How are you?
>> I am great. I am Paul. I mean Mark.
>> Um I forgot my name and I introduced myself as Paul and Mark. I felt like I made a colossal mistake. I am with Mo and this is my colleague.
>> Hey, I'm Janet. >> While I said my real name, I don't think that she heard it. I think I just dodged a major bullet.
>> Shannon, we are working uh the streets and I want you to know that we have some really great catering. We brought you some gifts, obviously. Chips and salsa for the team.
We have so many salons that book a [music] catering and they do it not just for their crew, but they do it for their guests. >> H do you deliver it? And >> we will deliver everything.
we will set it up. >> So, we try [music] to make it as easy as we can. So, here's our information.
Here's our phone number. All right. >> All right.
It was pleasure meeting you. Thanks so much. We look forward to hearing from you guys.
>> Thank you. Y'all have a great day. >> You too.
>> That was great. >> Really? >> Oh my gosh.
You're such a natural. >> Janet is an overachiever. She is a ball of energy.
She clearly loves the Moe's brand. She loves catering. and she spent a lot of time telling me how she expects to take catering here to a new level.
>> Ah, that was great. You ready for about three more? [laughter] [music] >> Today I'm in Nashville, Tennessee, [music] and I'm excited to be working the line here at Moe's.
The line worker at Moe's has many [music] jobs from prepping the food to making the burritos to running the cash register. >> Hey, how you? >> Hey, how are you?
>> All right. >> Is Damon in? >> Yeah, he's in there.
Just go straight to the back. >> Thanks. >> I'm going to be looking to see how the associates here at this restaurant are setting up the restaurant and getting ready for the opening of the doors at 11:00.
>> Damon. >> Hey, how you doing? >> Hey, I'm Mark.
>> How you doing, Mark? >> Good to meet you. >> Nice to meet you.
>> Pretty good, man. What [snorts] I'm going to do is I'm going to show you the ins and outs from the back of the house to the front of the house. What time do we open?
Went up at 11:00. >> Okay. >> A little bit more.
I'm going to learn to do rice. [music] Everything is hand chopped, made from scratch. If he wants to win this money is open up his own restaurant, he's going to have to listen to me, you know, cuz I'm I'm I'm going to take I'm going to try to take him to the promised land.
Since we working fast, we going to try to wrap it up like it's a Christmas present. We try to wrap [music] it up to where it's secure enough. I'm going to show him how to do the pico.
He's going to have to slam some cilantro. I'm show them how to do the corn pico. Just like boot camp here.
This is Mo's boot camp. So, do you have any kids? [music] I have two daughters.
You? >> Yeah. I got a little girl.
She's 10. I have custody of her. She's out front with me today.
>> She's here. >> Yeah, she's here today. What you can't do, usually what I do, let me show you.
You can just catch him like that. >> One motion. >> Yeah.
>> You see my face? >> Yeah. You see that?
That's That's the one I'm talking about. >> You see my shirt? >> That's the one I'm talking about.
>> I'm back. I'm back. >> That's like Gala.
[laughter] >> Give me a cut on that one. I got to hold these. Is faulty.
Don't laugh at me. My arms hurt. That is not an easy job cutting a case of tomatoes.
That is backbreaking work. >> The prep guy does three or four cases of this a day. And really, it's like half a case, I believe.
3/4 of a case. Man, >> isn't there some automation we can find for this? No.
[laughter] He was complaining about slamming tomato. It was only 3/4 of a box and it took him 20 minutes to slam it. Come on, dude.
You did like three4s of box and your arm was tired. So, you know, you need to go hit the gym or something. You need to hit the gym with me cuz I'm [music] trying to hit the gym, too.
Hey, you thought you was tired then. The next thing we're going to do this guacamole. Awesome.
This is hot avocado. >> Okay, let's go ahead and put that diced onions. It's 12 cups.
No matter how long you've been working here, we always keep our prep sheets out. Sometimes you'll forget. >> I'm going three quarts.
>> Yes, sir. When we were making the guacamole, Damon showed me that step by step. Go ahead and dump that in there right there.
>> He would not let me go to the next ingredient until I had the one prior. [music] That is the sign of a great teacher because we could very easily forget that ingredient and then our guac wouldn't be Mo's guac. >> How's it look?
>> Yeah, that looks great. Should be good and ready. >> Does your daughter come to work with you a lot or is she just hanging out with you today?
>> She's usually if I don't have a babysitter, she'll come she'll come to uh she'll come to work with me. So, she's a good kid. her mom fell on some bad times where I end up getting custody of my daughter.
I mean, I packed up everything and just moved 20 miles out the city because I didn't want to take her [music] out of her school and bring her down here. Uh, before that, I used to live in a car. >> Okay.
>> So, that kind of hurt. I had a friend. He kind of helped me.
>> So, you pulled yourself out. >> Yeah, I pulled myself out. It was It was It was crazy.
You said this is my daughter right here, Mackenzie. This is Mark. >> It's nice to [music] meet you.
>> Yeah, she's his owner. >> You like to read? [music] >> Yeah.
She burnt through 134 books in a year. What grade are you in? >> Fifth.
>> What's your [music] favorite subject right now? >> Reading. >> Reading.
I just spent the last two hours with your dad. He's trying to teach me. >> You think you ever [music] think of him as a teacher?
He's teaching me. >> Did you have fun working here? >> I had so much [music] fun with your father.
>> The way I see Damon bringing his young daughter to work, [music] it's so much like when my dad did it with me. there. There's no question that she's learning about work ethic right now.
>> Very cool. What a great story. >> Yeah, she's raising I get up every morning.
I've had I've only had two hours sleep today and that just something something gets me up every morning. You know, >> it choked me up. I think about my daughters and how how you want the best for them.
>> It's [music] nice meeting you. And I see him trying to give her the absolute best. Your daughter probably doesn't know how to show you, but I got to believe she's proud of you.
>> Yeah, I get notes every now and then hanging on by my pillows and stuff. Nothing better in life than that. All of the employees I worked with this week are coming here to the Miami [music] Culinary Institute.
They think they're meeting with a panel of judges to help determine whether or not I deserve to win my own restaurant. >> Hello. >> Hey, how you doing?
>> I'm good. So, tell me about Mark. Mark is amazing.
>> Mark did well. >> He did? >> Yes, sir.
>> You think he's worthy of the $100,000? >> No, I don't. >> Really?
I have some news for you. There's [music] no contest. >> Okay.
>> My name is Paul Demo. >> Okay, Mr De Mo. >> I am the president of [music] Mo Southwest Grill.
>> No, I'm so confused right now. >> Oh my gosh. Oh, I think I know what this is.
[laughter] >> Is this Undercover Boss? >> This is Undercover Boss. [laughter] >> Oh man.
>> Is this a joke? >> This is no joke. >> I spent a lot of hours with you.
I had to bite my tongue a lot. >> Yeah. Let's talk for a second about how you treat the associates there.
>> Mhm. >> That's the one [music] thing that really concerned me a lot. >> Mike, sweep the line.
>> Oh my god. You are just a ding-dong, >> Tito. That type of behavior is just unacceptable.
>> Yes, sir. >> You've only been in the position for 8 weeks and you you you put yourself on a different level than the hourly associates. >> When it was first official that I was manager, people didn't take it as serious.
So, I had to take it to a different level. >> Mhm. You know, Tito, [music] I've talked with your franchise owner about your behavior, and you can imagine what I'm what I was thinking.
>> Yeah. >> Um, >> but I want to give you a second chance. >> Thank you very much.
>> But you need to make some changes. The [music] hourly employees that are on your team are just as important to me and to Moe's as the guest. You have [music] got to treat them with respect.
Can I get your commitment to do that? >> Yes, sir. And you have to be willing to do all the positions in the restaurant.
You have to work hand inand and pitch in with all of the hourly associates. >> Okay? >> You're young [music] and and you're inexperienced.
>> Correct. >> What I want to do to help you with that is I want to fly you to [music] Atlanta for 3 weeks. Okay.
>> And get you properly trained so that you can run a shift. >> Okay. >> That a deal?
>> Yes, sir. >> I want [music] you to keep your word and I want you to treat your associates with the [music] utmost respect. Okay.
>> Yes, sir. I do understand what Paul is speaking of when he tells me I need to treat my employees better. Uh, I'm a little harsh on them at times, more than I should.
I made Paul a promise and I'm going to stick to it. Janet, you are [music] someone that I would seriously consider putting on my executive team. You know what I do?
I surround myself with smarter people. You're smarter than [music] me. >> Thank you.
>> You said without a doubt we can double catering. you are making your franchise partner extremely [music] successful and so I want to thank you for that. >> Thank you so much.
>> In January of 2014, [music] we have the Moe's Worldwide Conference and I want you to work with our director of catering on putting together a Moe's centric [music] catering symposium at that forum. And so you're going to have the opportunity to share your wild and [music] crazy ideas with hundreds of Moe's caterers throughout the system. >> That's exactly [music] the type of things that I want to do.
That's, you know, I want to be able to incorporate all that and grow this amazing product that is right up my alley. [music] >> It takes place in San Antonio, but I want to give you $10,000 and I want you to take your husband. It's a week-long event.
[music] I want again I want to fly the two of you first class. Stay in a great hotel. Enjoy yourself.
Enjoy your husband. >> Oh, you're going to make me cry. You can't do it on camera.
>> I want you to look good when you get there. [music] And so for that, I'm going to give you a $5,000 shopping spree. And I want you to look like a rock [music] star.
>> For once in my life, I was speechless. I am. Oh my gosh.
Words can't [music] express. Wow. Can I give you a hug?
I was just me. [music] That is how I am at work. So, it made me feel great that the real me is is [music] someone that he actually learned from and that he feels confident in.
That is such a compliment. [music] Angelisa, you are a one ina- million manager. I would love to have [music] 10,000 of you.
The way you cared about the guests. >> See you later. Okay.
>> All right. Thank you. >> What you did in that restaurant was [music] probably one of the most amazing experiences I've had in my 27 years in the restaurant industry.
>> Thank you. >> And so I want to reward you with a couple of [music] things. I want to send you to Atlanta cuz you seem to have a lot of good ideas.
You brought up the dessert items, >> right? >> I [music] want you to meet with our executive chef and talk to him about your ideas. Okay.
>> This is all so surreal to me right now. >> You talked to [music] me about education and you talked to me about how you've gotten your associates degree, but you've [music] not had a chance to get your bachelor's degree and you >> I think that's very important. >> One of the things I want to do for you is I want to give you $15,000.
>> Thank you for all of this. >> You're welcome. >> [snorts] >> cuz I want you to get that bachelor's degree.
And I know you have to find the time to do that. And when you're ready, you call me and I want to pay for that bachelor's degree. >> Yes, sir.
>> I had a chance to meet your family. Your two kids are absolutely adorable. >> Thank you.
>> I [music] want to give you $40,000 and I want you to put 20 in each of the children's college funds because by the time they are ready to go to school, I don't want you to worry about that. I could never say thank you enough for [music] for that. I worry about them and their future way more than I worry about myself.
And I couldn't ever be grateful enough or or repay you. >> Hard work goes unrecognized so often. >> Yes.
>> And I don't want to be that leader. And that's why I'm thanking you for letting me get into your restaurant and see without a filter what it looks like. >> Welcome.
>> Thank you. >> Thank [music] you. I have worried about um what I'm going to be able to provide for my kids as far as education um for a long time.
I've always hoped that [music] they would understand that I work hard for them in their future because I don't always get to to do as much with [music] them as I would like to. I appreciate it all. This is just one of those moments where it makes everything that [music] we do worthwhile.
I feel really good. >> Damon, you are a great [music] trainer. You took the time to show me everything about your restaurant.
>> Yes, sir. >> And I I thank you for that. [music] We had a chance to share personal stories.
>> Mhm. >> And yours is one that I've never heard before. >> I don't think anybody should ever be homeless.
>> Yeah. >> I want to see you succeed. >> Thank you.
>> I also got a chance to meet your your daughter. [music] >> Yes. She's amazing.
She made me step up to being a better person. >> I was able to spend a few minutes with her. >> Yeah.
She really touched me in my heart. Pretty amazing [music] little girl. >> Yeah.
Thank you. >> One of the things I want to share with you is is my younger brother who's 10 years younger than me. [music] Um you know, he had to go through a liver transplant and my father's boss took care of my father.
>> Yes, sir. >> And made the transportation happen for my [music] family. So, so what I learned from that is that my father's boss took care of him so that he could take care of other people.
And so I want to help you and I want to take care [music] of you. Thank you. >> I want to give you $15,000 and I want you to go out and [music] get the best reliable car you can.
>> Thank you. [snorts] Thank you. >> And I [music] understand how expensive child care can be.
>> Yes, sir. So, I want to give you $20,000 in cash, and I want you to use that for quality daycare [music] so that when you come to Moe's and you work, you're not worrying about McKenzie [music] or what her daycare is looking like. >> Thank you for all this, man.
You know, it's been a it's been a struggle, but you know, keeping faith has really kept me above water. >> Your daughter's amazing. I know [music] McKenzie is getting great grades and I don't want you to ever have to worry about her college education and so I want to give you $20,000 to start her college fund now so that [music] there's plenty of money in that by the time she's ready to go off to school.
>> You know, um I don't know what to say, man. You really have to do that for my daughter, you know. I just I can't put words into it, man.
I mean, I knew God puts people in our past for a reason. I knew it was something about you when I seen you. You're not here.
You were here for a reason and and I'm just I'm just blessed and just thankful. >> Thank you. >> Thank you.
[snorts] >> The best. >> The best. >> It's been a journey.
Past couple of years has been a journey. You know, >> I feel real relieved [music] with the help of Mo and, [snorts] you know, just keep my faith and keep my friends and family around. It's going to be sugar for now and I'm not going to fail.
You know, I I can't fail. I won't fail. [music] I may fall down, but I'm going always get back up.
