Contact Center AI Platform Explainer Video

introducing google cloud contact center ai platform which will bring the power of ai to more of our customers and helps you design better customer engagement experiences our value proposition has been extended with the addition of a contact center as a service called center ai platform which enables faster deployment you'll handle omni-channel queuing routing and reporting of customer interactions across agent resource pools with ease but most importantly you can optimize your customer journeys through a more predictive and graceful conversational intelligence take advantage of ai powered intelligence for contact deflection predictive routing and overall agent productivity you

can provide real-time intelligent call routing without arbitrary latency or inaccurate caching by leveraging your crm multiple apis to back-end systems and a variety of agent statistics channel blending is a fully supported multi-modal engagement across apps and across a variety of devices or platforms your customer can use with preserved context between touch points customer data is unified on the existing system of record for security you get zero storage of pii in the cloud because it's on google cloud platform it means you benefit from our security and scale we'll help meet the needs of even our largest

enterprise level customers you'll get multi-provider voice resiliency with global low latency routing for optimized call quality help your customers get the answers they need in a more seamless and complete way engage them with the all-new contact center ai platform come see for yourself