foreign how salesforce's visual remote assistant can help customer support agents virtually walk through troubleshooting in real time here we can see a customer calling into a support line for technical troubleshooting using service Cloud voice call record and soft phone screen pops the agent can see everything they need to know about the customer and their existing open support case thank you by looking at the case details while simultaneously speaking with the customer the support agent can confirm that they need to see the issue in real time to determine the next steps all from within the same
page the support representative can initiate a virtual real-time session with the customer the customer simply accepts the invite sent via their preferred Communication channel and allows the appropriate access to share their camera [Music] from here the support agent can inspect and virtually highlight anything that may require the customer's attention and guide them through problem solving to get them back up and running quickly from there the support agent has a multitude of options such as escalating to field support recommending replacement products or simply closing out the support case we hope you enjoyed this simple demo please
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