SOFT SKILLS (DÉVELOPPEMENT PERSONNEL) S4 / Séquence 3 : La communication et les obstacles à l'écoute

[Music] [Applause] [Music] dear students I'm Huli coach and trainer in personal and professional development and today we will talk about communication and listening barriers as you know communication is an essential element of your daily life we simp cannot not communicate yet we often uncut barriers to effective communication which hinders our ability to listen actively and can be a source of relational conflict we all know how to communicate but to communicate effectively we must first understand that in every communication there is a ther and receiver and we must learn to listen actively and overcome listening of

obstacles one of the most common barriers to effective communication is the lack of Mastery of the skills necessary to communicate with impact this is what we will see in this video to ensure your full understanding of this topic a quiz is given at the end of this video to which you must respond let's start by explaining what is communication we can say that communication is a process through which we exchange information it can Tak many forms verbal nonverbal vital and visual communication is actually a central aspect of personal development because it forms the foundation of

interpersonal relationships conflict resolution and effective collaboration choose understanding the different aspect of communication and developing adaptive communication skills are essential for fostering harmonious interactions with others and for expressing one's own needs opinion and emotions in a clear and respectful manner talking about the foundation of communication we can say that at the base of all communication are understanding active lising Clarity and empathy communicating clearly involve speaking more slowly so as to choose words suitable for each situation communication Ed takes several forms only 7% of our communication is to words while 55% of our communication is nonverbal

such as gestures postures gas 38% of our communication is power verbal such as noise tone of voice breathing juice understanding the other involves the ability to Gras their message in its context and meaning this requires particular attention to the words use it as well as to gestures FAL expression and nuances of body language accurate understanding ensures that the message isn't appropriately due to addressing misunderstandings and potential conflicts deito in 2015 it is important to remember that in all communication there is a sender and receiver the sender choose a communication Channel and send a message with

words gesture volume of voice breathing the receiver capture these pieces of information and translate them into their language with their perception and emotions they respond to the sender also choosing a communication Channel if the feedback is positive communication Contin smoothly if the feedback is negative communication become difficult t arises between the sender and receiver and the conflict begins to emerge hence the importance of developing active listening let's talk about the importance of listening but for communication to be effective more than just knowing how to speak and right is required one must also know how to

listen listening therefore is a national skills in communication but why because it allow us to understand others perspectives show empathy and build strong relationships but in reality listening is not limited to hearing someone's words hearing is not listening actively listening involves seeking to understand the complete message including the emotions and intentions behind the words we refer to active listening as an indispensable skill for effective communication knowing how to listen actively goes beyond simply hearing the words spoken by others it involves giving total attention to what the other person is seeing as well as to their

facial expression and Body Language indeed by listening actively we show the other person that they are important to us which Fosters a feeling of respect for the other but also a sense of value and consideration that the other is important an to us du the work of Carl Rogers in 1951 on person Cent therapy highlights the importance of this empathetic listening in the communication and helping relation process respect meanwhile is an essential element of human exchange by adopting active listening we adopt a respectful attitude while creating an environments where everyone feels safe to express thems

and be heard this contributes to creating an atmosphere of trust and collaboration John Gray's Book writen in 1992 Men Are from Mars Women Are from Venus underscores the importance of mutual respect in interpersonal communication by emphasizing the behavioral and linguistic differences between each other but active listening also involves mastering silence Christian Salon in the R of Silence published in 2022 shows that silence is golden it allow us to choose the right moment to respond to the other to choose word appropriate for the situation to take a step back to manage our emotion well and use

everyone listening obstacles let's talk about listening barriers unfortunately many obstacles can hinder our ability to listen effectively these obstacles can be internal such as our own basis and mental distruction or external such as background noises and Interruption it is important to recognize these obstacles and seek ways tocome death juice prior to communication can be obstacles that's hinder the effective transmission of message between individuals these barriers can take various forms and can be due to personal relationship or environmental factors this can translate into a difficulty in clearly expressing one's ideas actively listening to others or interpreting

nonverbal signers correctly the work of debor tannan in 1990 in you just don't understand women and men in conversation explor these differences in communication skills and their implication on daily interaction prejudices and stereotypes are also significant barriers to communication when we have preconceived ideas about a person or a group this can influence our way of perceiving and treating them and negatively impact our communication with the risk of creating a relationship conflict recognize the thoughts and feeling of the other learn to make concession if needed sharpen your skills in terms of awareness of the other to

communicate effectively it is essential to let one's interlocutor talk about themselves and their interests give important to their point of view value the person to prepare them to receive your feedback strong emotion can also be a barrier to communication when we are overwhelmed by feelings such as angers frustration or sadness it can be difficult to communicate in a calm and respectful manner authors like Daniel Goldman in 1995 in emotional intelligence explor the world of emotions in communication and the importance of mastering one's emotion before engaging in communication finally physical and environmental barriers can also affect

communication such as excessive noises frequent interruptions can make it difficult to transmit and receive messages it is therefore important to create an environment conductive to communication knowing how to choose the place the location the moment also to ensure that the other will be listening to us understanding this obstacle is essential for overcoming challenges and improving the quality of interpersonal interactions and use the impact of effective communication this Foster Mutual understanding in conclusion communication is B directional process that requires both speaking and listening by becoming aware of listening bar and working to overcome them we can

improve our ability to communicate effectively if we can also identify the personality type of our interlocutor to facilit interpersonal communication this will allow us to adapt our style of communication to the needs and preferences of each individual ju process com developed by T identifies six personality types each with specific needs motivation and mode of communication for example the empathic personality is compassionate sensitive and attentive to the needs of others he takes his time to speak to ensure he uses the right words and does not hurt he needs to be listened to and respected as a

person do not interrupt him he can be withw or the persevering personality who is committed devoted and DED with the ability to judge quickly he speaks in a precise responsible and direct manner he likes to be a leader and recognize it for his work choose the moment to talk to him be concas and precise he does not like to waste his time on details to conclude successful communication depends on the quality of the message for a message to have an impact it must be clear precise and adapted to the personal of the receiver the art

of questioning ensures the understanding of the message who where how much why we will remember that communication is an art active listening is its basis understanding the personality of the others allow the senders to synchronize with their interlocutor without judgment to effectively adapt their communication and have a positive impact on the other thank you for listening to me today I hope you found this information useful and I encourage you to practice your listening skills in your daily interactions don't forget to answer the quiz at the end of the video see you next time [Music] [Applause]

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