this is a very interesting data point and there is a lot that you can infer from this data the first thing is that AI agents is very much cross horizontal that means that if you're a company and you're thinking about deploying and building AI agents many departments throughout your company can benefit from this so you can have use cases Around Back Ops Automation and then expand into engineering or support or Marketing in all different use cases that you see in this chart I find this very interesting because it explain how much of a big opportunity
AI agents are not only for companies like Ci but also for the customers of CI they're implementing this agents across many different teams within their companies another interesting thing is that a lot of these horizontals and these departments used to be very big stash customers so you would find people paying a lot of money for different softwares for support different softwares for back offs automation different softwares for sales automations it's interesting to see Services now being translated into software instead of software being translated into services so I guess it's a still sa but now is
Service as a software instead of software as a service
