America is struggling to shake off the recession public distrust of wealthy CEOs remains high but more and more bosses are looking for radical ways to reconnect with their Workforce in order to find out what's really going on in their companies each week we follow the boss of a major corporation as they go undercover in their own company this week the president and CEO of Frontier Airlines one of America's top Air carriers poses as an outof workor welder looking for a new line of work my name is Richard Jacobs I'm here to train with Sue this
morning the boss will trade in his private bathroom for a clogged airplane laboratory you do not want to get dumped by this one that's nasty come on richet I'm coming while working on the front line he'll get an Insider's look at his own company the big Airlines do pay more I'm barely making ends me and he'll discover the unsung heroes that make his business run if you would have seen all these guys how they work you'd be so proud of and you can tell I get emotional how will his co-workers react when they find out
he's really the boss and how will it change their lives I do feel like I'm going to be a better CEO for the experience that I had this past week find out next on Undercover Boss [Music] with its main Hub in Denver Colorado Frontier Airlines offers more than 650 flights a day across the US and Central America ladies and gentlemen we are doing a courtesy pre-board at this time at the head of this $1.6 billion business is one man I'm Brian Bedford and I'm the CEO of Frontier Airlines hey how we doing good good probably
by the time I was early 30s I had worked some executive capacity for seven different airlines we need to make sure that we deliver the brand and have fun doing it and then in 1999 took a job as CEO of Republic Republic acquired Midwest Airlines and then shortly thereafter Republic acquired Frontier Airlines after it filed for bankruptcy after extensive research the three Airlines will now be known as Frontier there is a possibility of layoffs with this sale but Frontier management says the jobs of most employees will be preserved mergers are hard you merging two businesses
is stressful on employees we did three row one through four you may now board we're hearing a lot of why do we have different pay scales and why do we have different seniority lists and why do we have different policies and procedures well it is overwhelming and Frontier Airlines asked all of its employees to take a 10% pay cut and it's tough but the fact is we've got 6,000 people who are working that had we not done what we did would not be working to today this is the perfect time to go undercover and really
hear firsthand what our employees are thinking what they're [Music] feeling my family is extremely important to me you ready we've got eight beautiful children and we sort of thought a family between four and six was right for us and so like most Americans we practice you know contraception and didn't have any more kids and then we had this sort of Spiritual Awakening okay go sit down guys and we decided if we were going to really trust in God's Providence we needed to trust all the way and that includes our marital life and the size of
our family so who knows what God's plan is for us in the name of the father and the son and the holy spirit amen the most important thing for Brian is his faith he puts God first in his life and everything else falls into place from there for all the souls who have passed send their souls to heaven we pray our family growing up had crisis had a 5-year-old sister who was killed in a traffic accident was very impactful I was 6 years old when that happened I remember the day that Teresa died I remember
the sounds the smells we'll never forget it that was probably the first time in my life I really started to pray Christ Our Lord amen okay we're going undercover what do we think your hair well you think they'll recognize me hi Bella is this your [Music] daddy okay guys bye-bye I'm really excited for him if this can help the company in any way I think that's really great I want to go undercover because we're going through this merger and my goal is to succeed as an airline against the big guys while I'm undercover I'll be
posing as Richard Jacobs an unemployed welder who's looking to get a new start my co-workers be told that I'm participating in a reality show where I'll be one of two candidates competing for a job opening at Frontier Airlines [Music] listen Spirit man all right offering my labor up to you father well I hope I got this thing on [Music] right in my job I travel a lot and nothing bugs me more than when I get on a dirty airplane they don't care enough to clean the plane makes me wonder what else is isn't going on
you know is the plane safe so I'm very excited about being able to go undercover with our aircraft appearance team today at our largest Hub here in Denver Colorado how may I help you uh my name is Richard Jacobs I'm here to train with Su this morning oh hi Richard I'm Sue are you sue yes I am well it's nice to meet you you too come around here please thank you okay here's your uniform okay you need to put this on and we're going to get busy real fast with 165 arriving flights each day I'm
very very curious to see if we have enough time and enough people and tools and resources in order to clean these aircraft in a way that would make me feel good as a customer to to fly on our Airline you ready to start today right I'm ready to get going come on you tall you have a hard hat I can move quick come on Richard and see Richard we have to be here when the aircraft get here since we only have 7 minutes to get this plane out so what happens if they come in late
give us five hold out we have no times for mistakes we got to get the labs done the seats done all the trash out of the pocket and off the floor and that so let me show you real fast take the paper towel see here here you go here you go see here real fast right your W your sink down somebody look like they spitting this one okay now I'm going to show you how to do seats Real Fast 5 minutes oh we got 5 minutes left okay come on put that right there come on
all you do is cross the seat belts safy C in the front you do that side I do this side hurry guys we got another plan at the gate I just found that somebody was actually living in this chair here come on Richard back here hurry Richard there you go hurry real fast real fast come on okay we get under the seat here that's good good Chucky okay there you go put it in there now get the trash get the trash rich just take too long to clean the toilet hurry hurry he's kind of slow
but he's trying there you go hurry roll up oh look at me my weed coming off same thing come on Richard I'm coming we got less than S minutes on this one I'm going Rich that's all you done what wrong with you it's been a long time since I've had anybody yell at me the way Sue yelled at me you missed this see oh I thought we were doing one row aside no you got to do the whole thing I got to do the whole thing yeah what wrong with you maybe I'm just too detail
oriented you want the that could be it Richard okay get it in Richard get it in hurry Richard this one look a hot mess oh yeah hurry come on richet I was surprised that you only have 7 minutes to clean each plane cuz frankly I'm not sure that's enough time to really clean thoroughly roll out oh I got a vomit clean up where the vomit clean up at 24 I do it come on Richard in the back someone got a little sick I think was from what SE 22 22 just in the aisle yeah where
uh just you can smell it I'll just give this a wipe you don't have to do that baby let me show you something Richard let me have this sure no not the rag this here can everybody please close their eyes and their mouth please I think if you're an aircraft appearance a person being sick on the plane that's your worst nightmare okay thank you we l now we had a lunch didn't we haven't had any lunch yet you haven't had a lunch nope I haven't I have to get Richard his Union lunch been pray here
you say God is good God is love Bless The Cook Lord bless aircraft appearance and hope we keep our jobs amen and our families M so you have a family mhm I had two kids uh my daughter and my son how old are they my daughter is 29 and I lost my son he was murdered at 21 oh I'm so sorry to hear that I moved to Colorado cuz I thought it was a safe haven I was born in Chicago I could have stayed in Chicago I could have protected him that and I did here
well you can't blame yourself for that I'm the mother club I'm supposed to take care of my child am I correct or not am I the one that should you get a child up to 21 years old you've done your job you know like I've learned a long time ago and bad things happened to good people you know but you just got to believe in God trust in his plan and things always seem seem to work out oh yeah Sue hasn't had the easiest life yet she comes to work with a great attitude and has
an infectious attitude that she shares with others you got how many grand babies one just one let me see just that one that's her she looks like me she's pretty well Richard our lunch is over with we got to get back to work are you ready to get I'm ready to get back what really impressed me about Sue was was a great leader she really kept her team motivated she was always laughing always very enthusiastic but I was taken back by just how little time they have to actually do the work I think we can
do better you know and and I'm and have to go back and figure out how we do better is it a function of time tools or or more people roll out coming up the boss has trouble getting off the ground watch your time is actually 8 minutes ago and later this is where everything comes out of the human waste the boss really gets his hands dirty wow Ah that's [Music] nasty Brian Bedford president and CEO of Frontier Airlines is a boss undercover his employees think he's part of a television show where two people are competing
for one open position within a company his journey continues in Oklahoma City I'm here today at the Will Rogers World Airport which is one of the smaller airports in the the frontier Network in a city that only has four or five flights a day it's very important that all of our employees understand how to do each of the different jobs and we call those employees cross utilization agents I'm here to meet with Valerie I'm Valerie hi oh hi Valerie nice to meet you nice to meet you too you just St back there and change your
clthes and we'll be on our way I've actually never been to Oklahoma City before so I'm very excited to train as a cross utilization agent to see if it's really the most efficient way to run our business we don't have too much time up here but we have to head down to the ram 50 minutes out so let's go so we cross utiliz we worked the ticket cter ramp today and what we'll do is we'll go downstairs and get ready for that flight coming in I'm going to Marshall the plane in okay so you just
stand by me and we'll Marshall it and then we'll go on from there and help unload the plane and get bags on the next card and we got 25 minutes wow that's a lot of work to do in 25 minutes you go fine this whole cross Trin job literally covers just about everything that goes on at the station is it hot enough for you okay am I ready to do it I don't know how do you feel so when they're coming in is there anything other than this part here yeah when oh there is bring
I really wanted to Marshall the plane in by myself today but I think Valerie realized that I wasn't ready I was like no stop so she let me stand behind her you always got to be sure that they can see you when we do this part here we'll stay away from the engine you got it don't don't go and any particular way you put these in we do with the handle facing out okay lots of bags it's very physical I mean the bags weigh a lot and there are a lot of them get the bags
on the next paint and then we just count these bags going up three if we count that bags wrong it could be a major disaster all doing in the weight and balance of the plane are you still counting the bag oh no Valerie asked me how many bags I put on and of course I was like huh how many did you send up 1 2 3 four four yeah that's five there's no way we could make a mistake if if anything should happen that person that's counting that bag will be charged with how many lives
were on that plane this is 17 17 okay how many count now 18 19 18 getting kind of warm out here now huh it's hot got to be in pretty good shape for this you can tell that he was kind of feeling that heat but if I can handle it he can handle it we can go ahead and disconnect the air hose you say so you're the boss extremely hot out here but it was also just physically demanding it's easy to take hard work for granted that people will just do it it's another thing to
get out of the office and experience it side by side well rolling something up seems like it's not terribly difficult but there's a way to mess it up I'm sure I'll do it that's it so we'll go upstairs now and see if there's any gay check okay I don't feel exactly like I smell like a rose right now no you know after working on the ramp you work up a pretty good sweat and then you come back inside and you don't really feel like you're at the top of your game when you're going to go
out and stand in front of customers now we're going to check them in did he have any bags to check in sir I'm self-conscious about sweating a lot and perhaps not smelling particularly good spent two weeks here in your hottest weather I think that's not the professional image that we want to put forth to our customers so there's clearly a downside to this cross training concept so that's something I need to look into sounds good thank you very thank you good with us our on a company miny so let's go in the back and take
a break okay all right okay so are you originally from Oklahoma City my moved from Hawaii here and being a single mother it was kind of hard to start off you know there was a time when I first moved here that my kids were having egg sandwiches almost every day and you know you sit there and you just cry and like okay how am I going to do this you know wow but then when you uh for me I get into the word and I read the word and I know that um my strength coming
from the Lord so your faith really helps you through these tough times he has he he's uh been there with me all the time you know when I mean I always said you know when you're down like in the bottom of the barrel and then the Lord just kind of make a way for you that I would do the same and that's the reason why I went to full-time Ministry to take care of the needy to help the the homeless and the that's to really need like every other Saturday when I'm off or when I
can and um taking clothes taking food and even if it's a t-shirt or socks it sounds kind of crazy because the my happiest times has been out on the streets and handing out that doesn't sound crazy at all I really enjoyed working with Valerie today and not just because she was a great employee and but she's a woman of tremendous faith it wasn't for him I could not have done what I've done a woman who is endured significant hardships and challenges in her life and yet her whole Focus continues to be on giving to others
I mean she was just truly uh an inspirational human being that's an amazing witness thank you so much for sharing that with me you're welcome great [Music] day I met a really cool lady today Valerie who shared a just an awesome Faith witness with me here is a woman who has gone gone through lots of personal sacrifice and struggle and yet she is just so joyful in her desire to give to others um and that that comes from a strong faith maybe a little reading before bed to really understand how faith became so impactful to
me you you really have to go back to my sister's passing and I think when we get challenged with crisis in our life there are two ways we can go we can turn away from God blame God or if we can turn to God strengthen me help me uh get me through this well where will you lead me tonight [Music] Lord at Frontier Airlines we pride ourselves on being a whole different animal and what that means is providing a better and different flying experience for our customers simply put we want to be the airline for
people who hate Airlines today I'm going under cover as a Frontier Airlines flight attendant how you doing good Richard Richard nice to meet you my name is tuy before we get started uh we're going to have you put on a uniform I'm very excited to go undercover today and experience firsthand whether we're delivering that better and different flying experience for our customers so we're going to head to the gate right away we don't want to be late do we yeah they were waiting for us so so uh where are we going today well we're going
to go to San Diego San Diego California yes hi guys how you doing thank you thank you the flight attendant position is critical not just for the Safety and Security of our customers but also in order to keep the airline running on time if one plane departs late this could cause other flights to be delayed over the course of the day you're going to be helping the passengers with their bags you're going to greet them um so get the passengers on first get out on time that's what we're looking for okay okay hi hello any
help so Richard Richard let's go ahead and stay in the middle and then just help him hello what you looking for 168 oh you are so close let me carry get that for you you look like you got your hands full did you have a good flight out to Denver everyone was wonderful well great how are you how we doing Broncos all right are we going to have a good team this year Richard is slowing me down these two Focus talking to passengers San Diego is not bad we have to speed up the process so
we can get out of there Richard talking is okay just hustle it departure time is actually 8 minutes ago oh my goodness we got to hustle please take your seat sorry we're running a little late all right guys we really got to hustle we got to get a flight going ma'am what row are you in 15 you take our seats guys I felt frustrated that I wasn't keeping up the pace we got to get this plane out please take your seats sorry we're running a little late all right guys we really got to hustle we
got to get a flight going apologize for the minor delay here here looks like we're getting ready to light the candle here all right okay let's do the safety demo um just listen to whatever she says so good luck in order to perform the safety briefing our flight attendants received special training however I did get a chance to practice alongside Tui thank you for choosing Frontier our aircraft is equipped with six emergency exits there are two door exits in the front and two door exits in the rear of the cabin safety presentation you really don't
have that much to remember should there be a loss of carbon pressure oygen mask automatically drop from the compartment above your seat so you'd think an idiot like me could get that right but it felt like it was a little discombobulated please adest your a mask before assisting a child that's that [Music] part okay so we're going to work the car you're going to be in charge of the liquor oh thank so go easy check if your hair is okay got no boogers and everything's okay what am I supposed to look at well just make
sure right here oh here's a minute oh I well I need a haircut excuse me sir car coming through elbows knees elbows knees hey I got a question you normally give him the napkin first give him the napkin first and then the drink and then the smile sir can I offer you something to drink oh yes B don't have have scotch a bottle of Scotch yeah sorry one L yes and I apologize cranberry juice with ice okay little bit you Richard he's a very people person so you know he's always talking all the time do
you do do you do fist bump yeah it's a good thing but then it's also a bad thing I don't know cold still look good to me we're on a time here we're trying to get this going before we land and one more okay thank you very much we'll be landing shortly hi ladies and gentlemen now we're going to turn off the lights with our magic powers to has a lot of fun with the customers he does tricks and things so tu's doing a great job ladies and gentlemen uh we appreciate your assistance in preparing
the cabin for landing please be sure that your seat belt is securely fastened we'll be landing shortly thank you very much one of the things I wanted to learn today was whether or not our flight attendants understood the frontier brand promise it was a good day yes it was enjoyed the flight oh yeah so I was reading the side of the plane and I see this uh whole different animal and I know there's animals on the Tails but what what does that whole different animal mean we do it way different from other flight attendants and
we have great Crews you know we get get a lot of compliments from passengers that flown our competitors and they say oh I haven't heard Frontier before man you guys are so nice you know even if they're just coming and and they're having a bad anniversary they said no we're going to we're going to make it right come on you spend all that money I want to accommodate you what can I do to help you enjoy your flight and talking to TU he really got it I mean he really understands that better and different is
how we're going to succeed as an airline against the big guys so how do you get how do you do your schedules how does that work I work almost six days a week here yes here in Frontier I'm still barely making ends me I DJ on the side and also I do lual on the sides no kidding my son which is in college so I have seven at home but one in college but I still you know I put some money in his bank account just what whatever he needs I said if you don't go
to college you're going to be hustling like Daddy doing three jobs Mommy's doing two jobs and you know that's a big sacrifice it's a sacrifice but you know what um it's our responsibility and they come first as a father of eight children I could certainly relate to he represents that character of self-sacrifice and and really wanting to make sure that he's working hard to lift his kids up to a better life I don't know what you get paid but I imagine the the big Airlines must pay a lot more the big Airlines do pay more
and you feel like you're being treated fairly you know uh if I'm speaking honestly um you should okay well I think we're not asking a whole lot we're not asking for a raise we just ask for what we've been cut off what's that mean they took 10% away we just want the 10% back who who took it away uh the company just a lot of cutbacks and we understand speaking everybody here at Frontier Airlines we just want fairness two is shared a lot with with me about his perceptions of the merger I mean he was
pretty vocal about wanting to get their the pay cuts they took in bankruptcy restored so that was a little bit of a hard feedback on a typical summer day 32,000 passengers come through Frontier Airlines Denver Hub now those flights have to be serviced and service doesn't just mean removing bottle and pop cans service also means cleaning out the aircraft Laboratories excuse me you Hector yeah how you doing nice to meet you I'm Richard nice to meet you training with me today yes I'm I'm trying to get a job first thing I want you to do
is change your uniform okay our lav truck drivers remove about 1,400 gallons of waste over the course of a typical day so I'm really looking forward to going undercover to see how efficiently we're doing the job in order to keep the airline moving on time hey you look good you look pretty good thanks our jab is laboratory service we go out there we drain the labs and flush the whole system down and put fresh blue juice in so it smells April fresh upstairs mention the flight attendants like that too oh yeah they call you back
quite a few times if you don't do it right so we want to get done right the first time not the second time okay and let's get ready to rock and roll so how many flights a day does Frontier have out of here in about 10 and something planes and you're talking lot of poo poo lot of poo poo and you C your blue juice hose blue juice hoose goes open close very important you hear that clip when you put it up there cuz if you don't put it on right it'll pop off and you're
going to get sprayed with happen to you yes oh no same thing with the dump valve dump valve is open closed you do not want to get dumped by this one safety's number one uh I don't know if he has a tetna shot I do so I'm safe this is where everything comes out of the human ways open this in and you can see what I'm talking about it's kind I can smell what you're talking about now now touch the lever now when you're taking off the first thing you do taking off is the blue
handle goes back up if you don't you're going to keep on dripping down it's a $10,000 fine if FAA or the city catches you you're never quite sure what's going to happen when you open up the panel and start pulling some of those valves when you're like this you want to be very careful you don't get DPed that nope nope make sure it's open I was very nervous about my first lav dump flip that lever blue handle if you do the job in the wrong order go ahead or if you rush the consequences are pretty
severe there you go watch that b h it can pop off on you so keep an eye on it you guys always tend St they don't think of what they're doing blue handle that's why I stayed back four to five ft ah wow what I tell you about the win that's nasty it's an entertaining job at some points if you're an entry level person I mean how's the paying benefits work I mean me I'm more money by working extra hours is that a big burden on your family to have to pick up extra time yeah
they don't like when I work late they know they don't a lot of folks pick up a lot of EXT yeah a lot of people pick up ships here like crazy we took pay cuts and everything to save the company if you would have seen these people man if you would have seen all these guys how they work you'd be so proud of them and you can tell I get a Bo show oh yeah you know cuz uh like I tell it's a family you got a bunch of hard work working guys out here they've
been over backwards for this you know for this Airline and they did everything they could and they did it they saved it you hope they look down and they and they show the appreciation by giving them something back which I wish they would Jo show a little appreciation show you hey look what you done for us thank you is a great word but man you got families to feed in the comedy gas everything going you need a little bit more you know yeah [Music] it is thought-provoking to think how many people are on the edge
out there and that's a real problem in this country today and you can read it in the paper you can read about 14 million unemployed Americans but it's different when you're sitting across the table from somebody who's living with that and yet you know what they want in return from their company isn't all that much tomorrow I get to return to my job is the CEO of Frontier Airlines think about the 11,000 people that are counting on us to make this business work it makes you want to work just as hard as they are to
to make sure that their sacrifices and their enthusiasm is rewarded coming up Brian summons his employees to company headquarters I'm not confused at all about what I want to say about the evaluation for Richard how will they react when he Reveals His true identity I'm actually Brian Bedford the CEO Frontier [Music] Airline after a week undercover my journey has finally come to an end I think what surprised me most is the love that the employees have for this company it's unbelievable and quite frankly it was unexpected but really made an impact on me I really
want to share my undercover experience with my senior management team so that we can all benefit from what I've learned hello hello welcome back good to be back believe me I'll tell you I don't know where begin from many different perspectives our Airlines doing okay but uh we've got a lot of work to do too uh so I got an opportunity to be an aircraft appearance person work with this gal by the name of Sue Daniel you schedule the airplane so you know they're here for 45 minutes so there's really a very short window of
time and while I think they're doing the best job they can I got to tell you I don't feel like we're delivering the product the way we should so that that's something I'd like to see us work on Cross utilization agent and anybody heard that term before above and below above and below yeah but I could sort of understand if it was above the wing one day and below the wing the next day at 115 degrees on the ramp in Oklahoma City you know after throwing bags on the airplane to then want to go upstairs
and sit in front of your customer can she do it sure but did she feel she was really presenting the the frontier brand uh no that to me you can come back with some suggestions absolutely we've got a lot of lot of good employees out there and it's just amazing how many people we have that are the primary wage earner you know so that 10% pay cut just keeps you know resonating all the way through uh how impactful that must have been for our employees they are struggling you know and I think we as a
senior management team we should want to get out there and help our co-workers who are in Greater need I mean that I mean that was probably the most impactful experience that I had this past week so I'd really like to see us go out there and walk the talk now can I count on you yeah okay great thank you all of the employees I've worked with this week have been called to headquarters to supposedly vote for one of the two guys competing for the same job they have no idea why they're really here I'm not
confused at all about what I want to say about the evaluation for Richard it's weird cuz you pick the wrong one then you have a guy out there with no money to feed his family if it came to a choice hire both of them [Music] [Music] hey good afternoon good afternoon do you know who I am does this help what's your real name I'm actually Brian Bedford the CEO of Frontier Airlines oh Lord you tricked me calm me down y'all want are you serious yeah oh my gosh Valerie it was just great meeting you and
to see what you do every day but the thing that really really impacted me just the hardships that you've endured I mean it's just it's an amazing story for a single woman to have to be so strong and yet you still find the need to give back to others valer what I'd like to do is give $10,000 to you to donate to the charity of your choice to really really yeah for your charity oh wow so cuz I think you can do some really awesome work with [Music] that you want to go on the streets
with me and I will be on the streets with you we will We Will Serve together that's awesome I used to dream oh Lord I want to do this and I want to do that but the funds aren't there with this $10,000 we can just you know bless other people I do leave it Miracles always and always will I always will believe in Miracle Hector you got a tough job man you know so not that bad maybe it sounds worse than it is no it's not exactly what it is but I you know you're a
great trainer like I always said if you go in there with a great attitude no matter what you do you make a wonderful day happen I thought it was a great philosophy but I like to figure out a way to leverage Your Enthusiasm and your passion for our Airline and your courage to stand up for your co-workers and create a forum where perhaps maybe you can go in and talk to our new higher classes you know where you can you know tell them you know what you do and how you do it it's anything for
uh fellow workers and employees yeah I don't mind cuz I do a for these guys I believe you I believe that you do and I saw it firsthand you know you pick up a lot of guys shifts you know it seems like you work an awful lot I'm just curious when was the last time you and your wife had some vacation time and once in a while not much well I'd like to pay to send you guys on a on a weeklong vacation and I'll pick up the tab for that so you pick some place
nice someplace you and your wife can get away and I'll make sure Frontier gives you the week off thank you that's beautiful yeah I really appreciate that the last time I went on vacation was about 7 years maybe eight years ago it's very generous and coming from the heart it is great it's a great feeling Sue I really felt a connection with you I mean you you welcomed me into the airline you were very giving for me and forgiving Richard where you at Richard come on Richard if I never hear Richard hurry up Richard you
did I had to I enjoyed it do you know you you shared some things that really touched me when you shared with me that you lost your son man I got to tell you that that really hit me my parents lost a child I can only imagine the pain that you had to go through and I I know I've been thinking you know what can we do you how can we help you and and I I don't there's nothing that we can do to make up for the L no no one can but what I'd
like to do I'd like to dedicate one of our aircraft to Andre oh that' be so sweet I'd like to do that and i' like you to pick your animal for that plane and so that you can have a part of him with you every day oh that's so sweet but the other thing you shared with me was a picture of your 19-year-old granddaughter and the relationship that you want to have with her so what I'd like to do for you is uh send you on a cruise with your granddaughter oh my goodness you have
made my day you made my I think nobody ever do nothing like this for me that's my to see a tail on a plane they he told me to pick every time I see that plane I'm going to say there go Andre there go Andre because he will never get to see what we see today this is a beautiful day this is a beautiful day tuy of all the people I talked to you're the one who just nailed the brand promise you're the one guy who could really articulate to me what it meant to be
better and different and that's why I would like to create a new branding committee and i' like to make you the chairman of that committee and I think if we can harness that energy if somehow we can take that inspiration you know that you create will be an Unstoppable Force yes for sure another thing I would like to do for you personally as a father of eight I know the struggle and we talked about your son as in college and books and tuition are expensive I'd like to contribute $20,000 to help you get your kids
into college man because I think that's important is that [Music] okay thank you cuz you're just awesome and I really enjoyed working with you and I want to keep working with you I want to be a part of your life and I want us to go to Greater Heights here man thank you br appreciate that just so shocked my son's in college and it's so hard I'm just so grateful to receive that blessing from him I just want the best for my children [Music] ladies and gentlemen the CEO of Frontier Airlines Brian Bedford thank you
very much I know each of you are expecting to get an update of our second quarter financial performance but I've actually asked you to come here today for an entirely different reason for the past week I've been working under at Frontier Airlines I really want to show you just a couple of clips of uh some of the jobs I was privileged to do and some of the folks that I was privileged to work with so let's take a look okay let's do the safety demo our aircraft is equipped with six emergency exit yeah I felt
like it was a little discombobulated with where I was supposed to be pointing come on rer there you go hurry hurry he's kind of slow but he's trying wow that's nasty [Applause] when I started this undercover Journey a week ago I took it as sort of a business assignment you know I had a mission but I have to tell you I got so much more out of this experience than what I expected going into it I know that our employees had to endure a 10% pay cut and I could see firsthand how the pay cuts
were impacting [Music] people which is why everybody on the senior management team was uniformed that this is something that we need to do and it's the right time to do it I want to recover those wage Cuts over the next 3 years and I got to tell you it's not going to stop here so I want to thank Sue Hector and Valerie and tuy thank you for educating me thank you for the gift that you've given me to understand what it means to be a Frontier Airlines employee and God bless you [Applause] all I had
the most amazing journey that certainly puts a face to all the decisions that I'll be forced to make now that touched me very deep it's a great feeling to have someone that cares to get the 10% back it means uh a big deal financially it means he cares about us he cares for this company he cares for our future and he also definitely cares for our family you can't not be changed by this experience I mean it'll be a part of the fabric of who I am as a person and certainly as an executive so
no doubt in my mind I'll be a better representative for our employees in all of our boardroom decisions [Music] [Music] [Music] stay tuned for scenes from our next episode
