My name is Sarah Bidorf [music] and I'm the chief brand officer at Boston Market. I'm in Duth, Georgia today [music] to work as an hourly shift supervisor. >> Hello, welcome to Boston Market.
>> Because our hourly shift supervisors are in a [music] leadership role, they set the tone for all the employees in the restaurant. So, we want them to be [music] energetic. We want them to have a great positive attitude, and we want them to be really focused on delivering [music] warm and friendly service.
>> Regular or large? Lord, >> we're here. >> Yeah, we're here.
>> All right. I've never really done these jobs before, so I'm a little nervous. >> Hello.
Welcome to Boston Market. Hi. My name's Rachel and I'm here to see Ronnie.
>> I'm Ronnie. >> Hi, Rachel. Nice to meet you.
>> Nice to meet you. So, we're going to be working together today. Yeah.
>> Yes. >> On your competition. You excited?
>> Yeah. A little nervous, but it's >> okay. Don't worry about it.
You have a great teacher. >> Oh, good. >> Welcome to Boston Market.
>> This is how everything unfolds. Standard procedure is to greet the customer as they walk in. Say, "Hello.
Welcome to Boston Market, you know, blah blah blah, whatever. Cuz we have to make customers, you know, on a pedestal. We can go walk around the lobby and we'll introduce you to Neil.
>> This is the store. >> How are you? >> Hi.
>> General manager. >> Oh, hi Neil. >> Welcome to our team.
If you need anything, let me know. >> Okay. Thanks.
>> Okay. This is the lobby. It does get busy.
>> Mhm. >> But it's generally just people taking too long to eat. >> Okay.
>> But no, you'll love me. It's okay. I'm like the Kim Kardashian of Los Angeles.
It's weird. [laughter] too. >> I start off as a dishwasher, but I broke out in leprosy back there.
>> My first impression of Ronnie is that some of his jokes are on the inappropriate [music] side, but but he's he's he's really kind of fun and he's funny. >> You should be asking customers like, "Hey, would you like to sample our loaded mashed potatoes? " It shouldn't be a question.
You should be forcing it down their throat because that is what corporate has told us to do. >> We don't ask questions. We just we just work like robots.
>> When putting pec into the thing, it has to look like that at all times. Otherwise, we get in trouble because Boston market again, ridiculous standards. Remember that.
>> Ronnie kept referencing that this is the way we do it because corporate tells us to. Well, we don't make rules just to make rules. So, that concerns me a little.
This >> is a sandwich station. I hate making sandwiches. Customers always have something picky about a sandwich to do.
So, my least favorite part is the customer always has to be right. I absolutely hate that. We have some mundane activities that we need to get done and I hate doing them.
So, I'm basically going to make you do them. >> Oh, great. >> I am a little bit of a diva.
Everyone always has something to say about me. Someone is always hating on me even though I'm the best and there's not really that much to hate on me about. >> You need to take this inside.
>> What? Can you take this inside? I'm going to go swimming.
>> Okay. >> I'll be over there. >> That's what I'm here for.
>> A little bit of Ronnie goes a long way. And so, in the beginning, I was really amused by him. The jokes about Kim Kardashian, those are all kind of charming until they, you know, sort of piled on top of each other.
>> These are our new napkin dispensers. Customers will literally sit here and take about 500 napkins [music] and then just throw them all over the floor. They didn't actually need them.
Customers do not care what it's like. Like you could be 1000 customers over there and they'll just come up to me and be like, "Um, the raspberry lemonade's out. " Okay, >> He started saying really negative things about customers, which sends up an immediate red flag.
>> Children and old people are literally the worst I've ever seen in my entire life because none of them know what they want and they're like literally can't talk. So, you just kind of have to deal with it. >> Our guests are our bread and butter.
They pay our checks. They keep our our businesses open. They pay his paycheck.
>> She's going to be here dealing with her children. And we just have to wait. I don't know how hard it is to read a menu, but you know, >> at Boston Market, one of the things that we serve the most are family meals.
And families include kids [music] and they include older people. We can't have him disparaging our our guests like that. So, what what like drove you to do this TV show?
>> It was kind of a fluke. I mean, they came into the diner and, you know, they just said, you know, anybody interested in, you know, talking to us? And so, I did.
How come you got a job at Boston Market? Oh, that one's kind of greasy. >> It'll be okay.
>> Yeah, that's right. >> They're customers. They're not anything special.
>> I fell in love with the people of Boston Market, not the customers or the corporations. Like, >> you just really don't like customers. Customers are such like little and like all the time is all about like pleasing the customer like >> Yeah.
Well, that's the business that we're in, right? >> Yeah. It's not fair.
We're doing awesome. By the way, have you had one of these? Have you tried them?
You can eat one. I won't care. I won't tell you.
>> Oh, that's okay. >> Are you sure? >> I'm not hungry.
I'm getting progressively more upset [music] as he continues to talk. I have a question. >> Yes.
>> How much are you talking smack and how much of this stuff about customers is really true? >> I'm going to say like 75% of it is true. they'll throw hizzy fit.
And I was just like, no, you can. You don't have the right to do that. You can't do that.
>> We depend on our management to put forth the best product and experience that we can. So, I I I was dismayed to hear that. It's unacceptable to our brand.
>> I literally hate customers more than anything in the entire world. I hate them so much. >> They're terrible.
It's all about them all the time and they demand everything. >> Wow. >> It's okay.
We suffer through. >> My job's on the line. Here I am.
I'm a representative of this brand and this is what happens. You know, it's it's not it can't happen on my watch. It just can't.
Um, you know what? Before it gets busy, I might want to take a bathroom. Okay.
Thanks. Hello. Welcome.
It's like my worst nightmare. I can't have someone who just told me that they hate customers more than anything in the world serving our guests. I mean, that's [music] the complete antithesis of what we stand for.
I I I can't stand by and and and let this happen for one minute longer. >> Ronnie, can I talk [music] to you outside? >> Yes, sure.
>> Everything all right? >> Um, not really. >> Why are they?
Um, so Ronnie, I wanted to reintroduce myself to you. I'm not actually Rachel. >> Who are you?
>> My name is Sarah Bidorf and I'm the chief brand officer of Boston Market. >> No. >> And you're on Undercover Boss.
>> Oh my god. >> So, there is no restaurant competition show. >> There is no restaurant competition show.
>> Oh my god. Really? >> Yes.
>> You got me. >> I did get you. >> I got you saying a bunch of things about our customers.
I do. >> That are really not very nice. I'm angry and I'm heartbroken and I'm disappointed.
One of our values is love to serve. >> Yes. >> And and you don't seem like you love to serve.
[music] Without the guests in there, >> we don't have a business and you don't have a paycheck and neither do I. So, I don't know if this is the business for you. >> Oh my god.
>> Um, what I'm going to do [music] is I'm going to send you home for the day. might want to think about whether this is really the right job [music] choice for you. And >> I do I do enjoy my job.
It just Boston Market me and like real Ronnie who is is left usually outside of Boston Market are two very different people. >> Well, you you should have bought brought Boston Market me to work today because you're you're a professional, you know, and and this is a job. Your employer is Boston Market.
[music] You're a representative respected. >> You should have respected them. >> So Neil does Neil know?
>> I'm going to talk to him. So, so go home and >> [music] >> um Neil will follow up with you. >> So, that's it.
That That's all. I would tell him my attitude would change, but like I don't know. I didn't think it was that terrible.
It's not wrong of me to hate people. I'm not trying to justify like how mean I was to a customer like behind their back. Like, they don't know I'm saying it, so it's not really that big a deal.
But now, like, you know, the giant lady of Boston Market knows what was going on. That's just not fair. >> Ronnie's behavior [music] is not acceptable in any circumstance.
Neil, let's go outside for a second. >> Let's go inside. >> As chief brand officer of Boston [music] Market, I cannot let that behavior exist ever.
So, I need to take decisive [music] action. Neil, um I'm not actually Rachel. My name is Sarah Bidorf.
I'm the chief brand officer of Boston Market. >> All right. How do we do?
>> Well, your store looks great. >> Okay. >> Your food looks wonderful.
>> Okay. >> But we have a little problem with Ronnie. >> Oh, >> he has been saying some things to me that are really not appropriate for somebody who serves customers.
Oh, >> okay. Uh he he said that customers are difficult and it's not fair and uh they don't deserve the things that they're asking for. >> Whoa.
>> And he doesn't want to [music] give it to them, but he does because Boston corporate, you know, tells him to. >> He actually called himself a robot. >> Wow.
>> You know, he he said a few things [music] several times actually about hating customers. >> He what? >> He actually used the words, I I hate our customers.
>> Surprised. I'm sure you understand. [music] We can't have that.
>> We can't have that. No. We're going to need to terminate his employment.
>> Wow. It makes me, you know, it really upsets me. >> Yep.
Upsets me, too. Upsets me, too. We got to do what we got to do.
>> Okay. >> I hate to see him go, but, you know, >> it'll be a good lesson for him for his future life. I >> hope so.
>> Yeah, I hope so. Yeah. Today I'm in Tampa, Florida, and I'm going to be working as an assistant general manager.
Here we are. You're welcome. Have a great day.
>> The restaurant I'll be working in today is a [music] relatively new store, but one that is not one of our top performers. After working with Ronnie, I'm curious to see if there's an employee attitude problem that's bigger than just one restaurant. >> How's it going?
>> Hi, I'm Rachel. I'm here to see Sash. >> I'm Sash.
>> Hi, Sash. >> Nice to meet you. How's it going?
>> Good. Good. >> All right, come on back.
>> Thank you. >> Have you ever been to Boston Market? >> Yeah, I've been to a couple times.
>> These are my cashiers for today. >> Rachel Olivia, >> I'm going to show you how to cut a chicken today. So, that's pretty awesome.
>> That's kind of scary. >> Oh, you're going to be fine. You're going to be fine.
So, I have to pull a spit out to teach you how to cut it. Tongs. Arm extender.
It kind of just sits like this to put pressure on your arm so you can pick it up. Grab it. Hook it on this side.
If you can see that. >> Yep. Okay.
>> And then you push in and unhook it like that. Comes right off. Now, you don't want to tear that chicken at all.
So, you just kind of want to do a >> Wow. >> And it comes right off. Voila.
>> Oh, yeah. You make it look easy. >> You You've [music] had chicken before, right?
>> Yes. >> All right. You want to do a slice here so you keep the skin and then you want to cut really hard through that breast plate.
None of the customers want to have a spine when they're eating. So you just cut it out. >> I'm a little nervous [music] about manning the carving station because I've never done it before.
>> There you go. >> Oh. So I actually have to take it out of here.
Oh my god. >> See how it's separated? Now grab it firmly.
Lift it up to get it [music] in the hole. Right there. >> Oh, >> there we go.
Now pull it out. You [music] see it? You kind of hit it right there.
Harder. >> Oh man, this one's stubborn. >> When you hit it, move this.
>> Like out. And [music] then All right. There we go.
It's okay. Some of them got mangled, but you'll be fine. [laughter] Cut this one up.
She's holding. >> Yep. Sometimes it's hard to find.
>> Okay. 71 cent is your change. >> What you need?
>> Half chicken. >> A half chicken. >> Oh man.
>> Carving is a lot of pressure because you're serving people as well as providing production. She needs a quarter white. Keep it going.
Keep it going. >> This feels like it's taking an eternity. Rachel's skills with the knife.
Uh, it's awkward. The chicken's already dead. You're really not going to do anything to it that isn't really already done.
>> This is very stubborn. >> I destroyed that bird. >> No, no, no.
You don't want You're all right. You're all right. [laughter] >> Okay, that one just disintegrated.
>> We're going to put that on the side. Yeah. You see the tongs?
Sometimes when they're really hot like this, they just take a little finesse. It's like cutting butter. Even if that skin moves a little bit, you're okay.
As long as all the pieces are there, he's going to be just fine. Half taken up. >> There you go.
Have a nice day. >> Did you want to grab a drink with me? Cuz I'm dying.
>> Sure. >> I'm not used to this. Like, normally we don't ever get a break.
>> You don't? >> Not really. >> I mean, aren't you supposed to get a break?
>> Actually, no. In Boston Market, we don't really ever have time for a break. That's really not our policy.
In fact, we installed some software to remind managers when breaks are due because we want people to get off their feet. So, I want to investigate that a little more. >> So, tell me about this competition.
Are you nervous? >> The whole thing is very nerve-wracking with the cameras and everything. >> Well, this was [music] your restaurant.
What would you do? >> Like I said from the very beginning, it just goes all the way back to staff. people who staff my store is like my family.
I just really wish there was a way that I could take care of them a little bit better. You know, I also have a second job. I work at Toys R Us.
And then I want to be a nurse. I'm still working on getting that degree. So, you know, working two jobs and trying to [music] go to school, you know, you have to have a really good support group and that's what they are.
If this was my store, I would make sure that they get breaks. You know, I'd make sure that they get a meal a day. That's something that I would [music] definitely change.
It's frustrating to find out that some of our employees are are not happy, but it is very satisfying to see that SAS is so passionate about doing a good job. We need to keep our employees like that. So, I'm going to have to look into how we can do [music] a better job there.
>> I'm definitely not going to eat the rest of this cuz I can't fill it in. But, if you want to go over to the Carver station, we're [music] probably going to get a couple more people so we can start cutting up some chicken. Okay.
All right. Today I'm in Fort Lauderdale, Florida, and I'll be working in the [music] drive-thru. The drive-thru is a significant part of our business.
I'm [music] hoping to see people who are really trying to get our drive-through customers in and out quickly with full complete orders. Hi, I'm Rachel. I'm here to see AJ.
>> Hello. How you doing? I'm AJ.
>> Hi. >> Come on over. Let me show you around.
So, this is the drive-thru. This is where I be at. Spend more majority of my time here.
See Miss Charmaine, the GM, she's not here today. She's on vacation. She always focuses on the time.
See the thing that says we have to be done in 60 seconds. >> Well, how do you Oh, I Oh, I see. It's flashing.
>> That's the time, which green is good. Red is >> you're doing bad. >> So, it's a lot of pressure.
>> I only been here 3 months now. I do it like no problem. We always have to smile.
We always have to welcome our customer back. Make them feel warm and welcome. Like, hey, how you doing?
Welcome to Boston Market. My name is such and such. to make them feel welcome.
>> Today, I'm nervous about doing the drive-thru because it's really critical that you be fast. [music] Clearly, it's a skill that I haven't practiced in many, many years since I worked [music] in fast food. >> Hello, welcome to Boston Market.
My name [music] is AJ So30. How can I help you today? >> Water chicken with mashed potato.
>> Will that be all today for you, ma'am? >> Yes, thank you. All >> righty.
Drve around for your totem. >> All righty. Here you go, ma'am.
[music] Have a great day. Thank you. Come again.
The next car I'm going to let you I'm going to let you do it. >> Oh no. Oh no.
That's That's too soon. >> It's not that hard as it seems. >> Hi, welcome [music] to Boston Market.
This is Rachel. Can I take your order? >> Yes.
Just a half of chicken. >> Chicken. >> Would you like anything to drink?
Any pumpkin pie or raspberry lemonade? >> Uh, no. That'll do.
>> All right. Drve around for your total. Have a run.
You have another card. >> Oh. >> Hello.
Welcome to Boston Market. My name is AJ. Store 230.
Hi. The drive-thru is really stressful. Somebody's ordering in your ear and then someone's waiting at the window and then to put the clock on top of it.
It's just a very stressful combination. >> Rachel was a little bit out of her comfort zone, but you always have to keep your cool always because you don't want them going to corporate on you. >> Okay.
>> So, go ahead. >> Uh, hello. I'm stepping back.
>> Hi, welcome to Boston Market. Can I take your order? >> A white chicken salad.
and uh >> mashed potatoes. >> Does he mean a salad or a sandwich? So, you said you wanted a chicken salad sandwich.
>> An all-white chicken salad. >> Add a little bit of that uh honey habanero to it. >> Sure, no problem.
>> It seems like there's [music] a lot of things that are all happening at once >> and you need like octopus arms [music] to get it all done. Chicken pot pie, please. >> There were some moments [music] when I wish the beep would just stop beeping.
Hope to see you again. Thank you. >> Chicken pot pie cornbread.
>> Your pot pie. >> Thanks, girl. >> Thank you.
>> So, how you feel so far? How you like it? >> Pretty stressful.
You when you got one car is ordering and everybody's talking in your ear. You seem to have learned this pretty quick for only being here for 3 months. >> I mean, I'm a fast learner.
I pick up real fast. I don't try to be better than anyone or ever get bigheaded. I just want to be great at what I do.
I was out of work for 2 years. I met Miss Charmaine and she gave me an opportunity. I mean, I got in a little trouble.
I [music] was about 17. I got arrested and went to the county jail for about 2 months. But right now, I'm doing good.
So, I have to repay her by working hard. It's It's nice that Boston [music] Market gave you a second chance. >> It's amazing.
That's why whatever they need me to do, I would do it because they didn't have to give me a chance. You never know that sign out there say I really shift managers. I might be one one day.
Who knows? >> Very nice. AJ has an amazing attitude.
It's [music] one of of gratitude and respect. It's really refreshing and it's great to see. >> See how you get it on your own.
Got another car. I'll be back. >> Okay.
Hi, welcome to Boston Market. This is Rachel. May I take [music] your order?
>> Today I'm in Fagetville, North Carolina, and I'm going [music] to be working as an assistant general manager. >> Have fresh turkey pot pie. >> When I was working with sash, we focused on the carving station.
But [music] a great assistant general manager really is a multitasker. Somebody who can keep their eyes on the customers, the employees, all the little things that need to get done. Hi, my name's Rachel.
I'm here to see April. >> Oh, come on back. All right, I'll take you right back.
>> Okay. This restaurant is one of the top 30 restaurants in terms of sales. So, I'd be really interested to find out what they're doing, right?
So, we can take those best practices and spread them to the rest of the [music] restaurants. >> April, I got somebody here to see you. >> Nice to meet you.
>> Rachel, I'm April. Well, today we're going to be doing a little bit back here. A whole lot up there.
We'll be out and down. So, we're going to be multitasking. [music] >> Okay.
>> Don't be okay. You're going to be okay. >> Okay.
So, let's go check the front. My first impression of Rachel, I can see she's very, very nervous. [music] It's our job to make sure everything looks presentable.
She's going to be a little bit unnerved. I'm going to get her out of her comfort zone. I'm trying to make sure she win this contest.
You know, just like, you know, by you being a contestant, you got the pressure. Same thing as in a restaurant. You still have that pressure.
Make sure customers are taken care of. Come around to the front so you can see what I'm talking about. >> April's like a bouncing ball.
She goes from one place to [music] another. >> Come on. Let's go to the back.
>> You move very quickly. >> Oh, you have to. Okay.
So, now we got to get ice for the customers. Customer don't have any ice. Follow me.
You want to hand me that container? I see like you got water on the floor. First thing we do is get a wet floor side down.
Come on, Rachel. >> Okay. >> Time to speed it up.
>> She's like the Energizer Bunny. I'm thinking I'm going to have a hard time keeping up with April. I mean, she's already going pretty fast.
So, you really want to run your own restaurant? >> Well, I kind of excited about it. Yeah.
>> Oh, wow. Okay. >> How about you?
What do you dream about? >> Oh, I always dream about moving up the corporate ladder. I'm in school.
I'm in college. Yeah. >> Yes.
>> Oh, that's fantastic. So, when do you go to school? >> On my days off.
We get two days off a week. So, I'm in school right now full-time. I'm a assistant general manager.
That's full-time. And I'm a single mom. So you're being pulled all over the place.
Yeah. You want to give it a try? >> Yeah.
So >> So do you feel like you have opportunity with Boston Market? >> The position I'm in, it's going to be a long time unless I'm get a degree and then come in from the outside in versus moving up the ladder. >> When you say come in from the outside, does that mean you're going to have to go somewhere else and get?
>> That's exactly what that means. What April's telling me about the lack of opportunities is really news to me because I I thought that we provided great opportunities for them. So, you're good at this.
>> I really don't want to see April leave. I think we need to [music] look at how we grow our people by giving them the opportunities they need to thrive in our organization. >> I think you really got a good shot.
>> Well, thank you. >> I hope you win. >> You're a good example.
I'm going to try and follow. All of the people that I worked with [music] think they've been called to Colorado to meet with the judges and give them feedback on whether or not I deserve to open my own restaurant chain. >> Hi.
>> Hey. >> So, how was working with Rachel? >> Working with Rachel was awesome.
>> I like working with her. She was a good person. She seemed like she knew what she was doing.
It's very nice of you to say. >> Like I've seen you somewhere before. >> So, who am I?
Rachel, >> what's going on? Who am [laughter] I? >> Sash.
Well, I was Rachel. >> Okay. I was like, okay, you don't see anything, >> but I'm not actually Rachel.
My name is Sarah Bidorf and I am the chief brand officer for Boston Market. [music] And you are an undercover boss. Oh my gosh.
Really? Oh my god. Undercover balls.
>> My heart. Oh wow. Marges.
All right. So what now? [laughter] >> Sash.
I was really [music] impressed with you. You're young, but you're wise beyond your years. You do a great job for us.
>> Thank you. It's amazing [music] to hear, especially coming from now knowing that you're, you know, up there as one of my bosses. >> You had me up to my elbows and chickens, [music] and that was uh quite an education for me.
You demonstrated to me that you really care about your employees, maybe even more than you care about yourself. >> It's the crew that runs the store for [music] me. So, and I, you know, I 110% still stand by that.
We'd like to see you take care of yourself too in the process. So, you know, we really want you to take your breaks. I mean, it's not our policy for you not to take your [music] breaks.
And in fact, there's a little software program on the computer in the office that schedules the breaks in. [music] And so, we would like for you to become the expert at that program and then go around your area and train [music] the other restaurants on how to use that system. And we will pay you for your time.
>> Wow. Um, that's great. I'm just so shocked.
I'm sorry. It's just, thank you. Really, thank you.
The other thing is that I know [sighs] I know Boston Market is a stopover for you, [music] that you want to become a nurse, but we want to make sure that while you're here with us, [music] you're happy, you're engaged, and you're committed. And it's going to be hard to do that if you're so exhausted from working two jobs. So, what I'd like to do is give you $20,000 so that you can quit your second job.
What? I'm sorry. What?
Um, [clears throat] wow. Thank you. [laughter] It's going to change my [music] life.
I thought I was coming here today to help someone else change their life. And uh I did not expect it to turn the other way and be mine. So, thank you.
Thank you. Thank you guys. >> You're welcome.
>> When I think about the future, it feels so much easier. It feels like I'm going to be okay and I'm going to be able to do the things that I want to do with my life. Really, >> AJ, I had a great time with you.
I was honored to work with you in the drive-thru. I'm not sure I did such a great job. >> All right.
Can I help you for a white chicken salad? >> You did your [music] best. >> I did my best.
But I was actually quite impressed that in the short time that you've been working the drive-thru [music] that you've become so expert at it. >> I love it. Wake up in the morning, I look forward to going to work.
>> I was so impressed with you and and your [music] work ethic that I'm going to have word with Miss Charmaine and we're going to talk about that promotion to Everly shift supervisor. Wow, this is so overwhelming. Wow.
Wow. Wow. Wow.
I thought this was something else, you guys. Oh, wow. >> You were so inspiring.
Your story that you shared so willingly with me and [music] how you turned your life around. I'm I'm inspired by you. >> This is amazing.
>> We'd like to give you $20,000 towards achieving your [music] dreams. >> Oh. Oh wow.
Wow. I wish I could hug you. Oh god.
Oh my gosh. It's Oh >> wow. >> Wow.
That was [music] amazing. Such a blessing. It's I don't even know where to start.
[music] It's just God works in mysterious ways. >> Wow. You never know what can happen.
You just have to have hope, faith, and belief. Anything's possible. And I just been [music] showed that today that everything and anything's possible.
>> April, you really embody the the values of our company. Okay. >> You know, we we talk about warm and friendly [music] service and >> you certainly had that in spades.
>> Um we talk about loving to serve. >> Mhm. [music] >> And you really seem to enjoy your job.
>> Thank you. >> I was not happy to hear that. that you think you need to leave there in order to advance your career.
>> Yeah. >> Well, I'm going to do everything I can to make sure you don't [music] leave Boston Market. We are always in need of good people.
We need some general managers in the South Florida area. >> Wow. >> And we're always looking for good talent.
>> Oh, awesome. >> So, if you were willing to relocate for a [music] general manager job, we would pay all of your expenses for that. >> Are you serious?
Man, you got me crying for real now. [laughter] [gasps] >> Thank you. >> So, I lied about being Rachel, but I didn't lie about having a [music] son.
And I know your son is getting ready to go to college. >> Yes. >> And we'd like to give you something to help with that.
I'd like to give you $10,000 towards his his education. >> Oh my god. That would do so much for him.
[laughter] This is so unbelievable. Thank you. [laughter] >> You also told me that [music] you always want to be better.
>> Yes. >> So, you're back in school [music] trying to get your degree and you talked about some student loans. >> Mhm.
>> Well, we'd [music] like to help offset some of that. We're going to give you $20,000 towards [music] your student loans. Are >> you serious?
I know. [clears throat] See, now I'm speechless for for for me for for my student loans. >> Really?
I can't contain it anymore. Thank you so very much. Oh my god.
>> You're welcome. >> Oh my god. >> And one more thing.
I'm going to give you $5,000 [music] towards a vacation. >> Wait, wait, wait. I get to go to school.
My son gets to [music] go to school. I can go to Florida. I can move her up.
>> HIGH FIVE. >> [laughter] >> THAT IS THE ICING ON THE CAKE. Oh my god.
She's [laughter] She totally said that I I can move up the chain. Oh my god. [laughter] I have never had a job that would step up and say, "You know what?
We see what you're doing and [music] we appreciate it and we want you to stay with us. >> [music] >> Heat. Heat.
